Welmede NewsletterJanuary 2017

Domiciliary Care Service awarded Outstanding!

Keeping you informed on all things Welmede

www.welmede.org.uk

f t l

EOM

Celebrating our Employee of the Month! p.6

A Cup of Tea With...

Getting to know Devon Baker p.8

Team Briefing

Updates from Ops, Health & Safety and Finance p.4-5

Notice Board

Keeping you informed on all things Welmede p.13

Employeeof the

Month

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3 Outstanding Domiciliary Service

CQC has awarded our Dom Care Service with and Outsanding rating!

4-5 Team Briefing

Updates from Operations, Health & Safety, and Finance.

6 Employee of the Month

December’s Employee of the Month.

7 Starters & Milestones

Recognising new starters and long service milestones.

8 A Cup of Tea With

Devon Baker.

9-10Barrsbrook Farm Allotment

Taking a look at recent developments.

11 Corporate Calendar

Awareness raising event which staff and service users may like to consider.

12 News from Arounf the World

Not all news is bad! We share a recent and uplifting news story.

13 Notice Board

Keeping you informed on all things Welmede.

» p.11

CONTENTS NEWSLETTER

Notice Board

We are delighted to announce that our Domiciliary Care Service has just been rated as Outstanding by the Care Quality Commission. This is a rare accolade which reflects the excel-lent quality of care and support that we provide and the high standards which are present throughout the organisation.

CQC mentioned how,

‘‘The service used innovative ways to manage people’s risk and keep people safe, whilst ensur-ing they had a full and meaningful life.’’

There was further praise for the high levels of knowledge and skill staff members display in order to meet the needs of our service users.

One of our service users stated,

“I feel safe with staff when I am in the kitchen. They teach me not to burn myself. I have burnt myself before and it hurts. I like staff sleeping downstairs. I do not worry when I go to bed as I know that I can call them if I need them and they will help me. When I do everything gym, swimming, activities they really know how to keep me safe. I know I am safe with staff.”

This could not have been achieved without the hard work and dedication of all of our staff members, and so, thank you!

Only 1 in 100 providers attain this recognition, which helps to highlight the amazing work that you have all put in over the last few years.

DOMICILIARY SERVICE IS OUTSTANDING! 30/01/17 

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Whistle-Blowing, means what it says i.e. blowing the whistle on something that you do not feel is right.

We are confident that the support provided to service users at Welmede is delivered in a person-centred way, with care and respect, and by people with a passion to make a positive difference to people’s lives.

However, as we are all aware it is sometimes possible for this to go wrong. Such events can take many forms; from a human error which is identified and immediately resolved, to something more concerning that may not be reported, but covered up instead.

You will know from your safeguarding training of the many forms of abuse that could take place. In addition there are other activities that could prompt the need to whistle blow, these are outlined in the procedures.

Wrong doing can take place in any environment of course i.e. a residential setting, a service user’s own home, out in the community, at the family home and so on. Sadly the rise of ‘mate’ crime and ‘hate’ crime to vulnerable people is also on the increase.

We all have a responsibility to safeguard the vulnerable people we support, so if you see or believe that something has taken place which raises concern, don’t leave it to someone else – speak out.

On occasions we have received anonymous communication, but this can be difficult to follow up. It means there is no opportunity to ask for more information, or to feed back

to the whistle-blower the action being taken.

Whistle blowing procedure recognises the importance of confidentiality and we will act to protect someone if they feel vulnerable at the thought of speaking out. So, when someone does raise a concern we would encourage them to own the communication so that the engagement process and subsequent resolution to the issue can be rapidly resolved.

Thank you for your attention to this and for your commitment in ensuring that service users are safeguarded from harm and wrong doing.

The link to the whistle blowing procedure is F:\ADMIN\SHARED\Policies & Procedures\Hr Policies\New Welmede HR Policies\Whistleblowing

This can also be found on the F drive in: Shared/Admin/Policies/HR Policies/New Welmede Policies/whistle blowing

Alternatively please ask your Team Leader or Manager to provide you with a copy.

If you wish to discuss any aspect of this please speak to your Manager, Regional operations Manager or contact me directly at:

steve.whittingham@welmede.org.uk or 01932 571666

Steve Whittingham, Director of Operations

TEAM BRIEFINGOPERATIONS 

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Risk ManagementAll local risk registers must be updated as and when you add new or delete old assessments that are no longer relevant. It is essential that I receive your up to date version in February as the Board meeting will take place in mid March.

Environmental and Safety AuditsBoth the monthly environmental and safety audit forms will be merged to avoid any potential duplication in effort. The new form will be implemented in due course. Fire safety checklists (daily, weekly, monthly and annual checks) will remain unchanged.

Safety-Related TrainingThe core training frequency for food safety, care of medicine refresher, first aid skills assessment and manual handling have been changed in accordance with the Skills for Care recommendation.

Ivan Chu, Health and Safety Manager

HEALTH & SAFETY

Time sheetsFebruary is a 5 week month paying hours worked 26.12.16 – 29.01.17

Please note most of your bank holiday payments will be made in your February pay.

Please don’t forget we need prompt, clear and accurate timesheets handed to your line manager each Monday morning.

Jane Wells, Payroll Manager

PAYROLL

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Employeeof the

Month

EMPLOYEE OF THE MONTHCOURTNEY JONESCourtney Jones of Red Houses is December’s Employee of the Month!

Courtney has been commended for her work rate and exceptional attitude, with Courtney’s manager adding,

‘’Courtney is always patient, kind and in good spirits. She always goes the extra mile to ensure that the service users take part in a fulfilling activities program, and uses her creativity to try new recipe’s in the kitchen.’’

Congratulations Courtney, your energy and enthusiasm clearly have a hugely positive impact on all that work with you!

EMPLOYEE OF THE MONTH

DECEMBER

Congratulations to all of the staff that were nominated for December:

Pam Sanashee - Palmer Crescent

Paul Aylward - North East Surrey Community Based Services

Please submit nominations to jackie.delrio@welmede.org.uk

January’s winner will be included in next months edition.

Nominations for February need to be submitted by 28/02/17

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STARTERS& MILESTONES

DECEMBER Welcome to Welmede!Hamilton De Oliveira, Bubucarr Njie, Jo-Anne Pimenta, Carmine Contessa, Soonita Rumrutty,

Milestones

Lizeth Burke

Christine Bayton

Augusto Teixeria Da Costa

Joao Teixeira Da Costa

E10 years

E

E15 years

E

E25 years

E

E40 years

E

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Role: Operations & Referrals Administrator

One thing you cant live without: Jungle/drum & bass music (that and coffee are the two daily habits I’ll never give up!)

If you’ve had a superpower, what would it be? As a keen runner, it has to be super speed!

What is your favourite thing to do? Drive my car on a great driving road.

Best memory at Welmede? Being told about our Outstanding rating yesterday – quite a coincidence to be asked that question today.

Where is the best place you’ve travelled to and why? Luang Prabang, Laos – the most chilled week I have ever spent anywhere, in a beautiful, friendly place.

Tell us something that might surprise us about you. I lived in Thailand for nearly 2 years

What’s your signature dish? Stir-fired chicken & cashew nut (which I last made yesterday)

A CUP OF TEA WITH...

DEVON BAKER

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This week, Cemex started work on making our Barrsbrook Farm Allotment wheelchair accessible.

Dawn Fox (sister of a service user that we support) put Welmede in touch with one of Cemex’s sales managers (Brian McCarthy) after hearing of our need to build wheelchair accessible paths throughout our plot.

Brian and Dawn then kindly met with Andrew Stride (YourTime Development Manager) to discuss how Cemex could help with the project. Soon after the meeting, Cemex started work on the now wheelchair accessible path that runs around the back of the allotment.

Work is ongoing to ensure that all parts of the allotment will be wheelchair accessible by the summer. You can look forward to monthly updates of its progress!

Please contact the YourTime team (yourtime@welmede.org.uk) if you know of any service users who may be interested in growing their own produce this summer.

BARRSBROOK FARM ALLOTMENT

26/01/17 

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Corporate CalendarThe following are important awareness raising events which staff and service users may like to consider:

1st – 28th National Heart Month

1st Dignity Action Day

3rd - 10th Tinnitus Awareness Week

3rd National ‘Wear Red’ Day (Heart Disease)

4th World Cancer Day

7th Safer Internet Day

24th - 2nd National Eating Disorder Week

28th Shrove Tuesday (Pancake Day)

CORPORATECALENDAR

FEBRUARY

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Divitto began to feel self-conscious about her Down Syndrome and wondered if that was the reason she couldn’t find a job. Despite these rejections, she decided not to let them dissuade her from pursuing her passion.

With the help of her mother and her sister, the three of them set up a company with her called Collettey’s.

After the local news ran a story on Collettey’s, orders from local businesses poured in. By December of 2016, she had 10,000 orders to fulfill!

“My biggest success so far is how big my company is growing, which means I can start hiring people with and without disabilities,” Divitto says about her successful business.

Divitto’s mum, Rosemary, believed in her daughter’s talents, and explains that she never saw her as different from anyone else. “I never raised her looking at her as if she had limitations,” she explains further. I just said, ‘We all have them. We all have things we’re good at, and we all have things we’re not good at.’ You can call them disabilities. We all have strengths and we all have weaknesses. We don’t focus on that.”

Divitto also has words for people looking to follow their goals.

“Never give up. Don’t let people make you sad or feel rejected. Stay motivated and follow your dreams.”

Collette Divitto has been baking for friends and family ever since she was a little girl. As her passion grew, she knew her place was in a kitchen.

When she turned 22, she began applying for baking jobs all over the Boston area.

The rejections began to take a toll on Divitto.

“Many people who interviewed me for jobs said I was really nice but not a good fit for them,” said Divitto in an interview. “It was really hurtful and I felt rejected a lot.”

NEWS FROM AROUND THE WORLD

13/01/17

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Notice Board

Follow us on Social Media!

f/welmede

t/welmede

lsearch ‘welmede’

Visit our website for a range of

internal promotion

opportunities:

http://www.welmede.org.uk/jobs/

Refer a Friend!Refer a friend and earn yourself an extra £200!

Stories?Please submit service user

/staff stories to:

g.noel-butterworth@welmede.org.uk

Employee of the MonthPlease submit entries to:

JackieDelRio@welmede.org.uk

Those who are the happiest

are those who do the most for other.

Booker T. Washington