Welcome to RIMS 2009 Annual Conference & Exhibition

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Here’s to a greener meeting! To support RIMS Green Initiative, there are no printed handouts. Visit www.RIMS.org/Handouts to download available handouts. Printing on Demand stations are available in Lobby A of the Orange County Convention Center, as well as in RIMS cyber stations located in booths #431 and #1759 in the Exhibit Hall.

RIMS 2009 Session: LCT202

Interlinking Safety and Leadership: Tips and Training

Presented by:

Jane Downey, M.Ed, ARM, Clarity Concepts

Debra Rodgers, ARM, Vice President, ARAMARK

Dennis Swindell, National Risk Control, Travelers

Mark Dunwoody PE, CSP, CIH, Assistant Director Aon Global Risk Consulting

What is Leadership?

Ability to inspire others

Success earned, not deserved

Seeing beyond the present

Having the passion to get there

Maintaining an entrepreneurial spirit

Having a vision

Comments from leaders of Dell, Starbucks and Microsoft (Nasdaq commercial)

1. Visioning and Clarity of Focus*Clear Picture of the Future

2. Matching project priorities to Vision*Clear structure to support goals

3. Emotional Intelligence*Understand your flight/fight response as well as your employees & customers

Clarity Concepts: Principles of Effective Leadership

Clarity Concepts: Principles of Effective Leadership

4. Communication Skills*Active Listening

5. Managing Risk and Fear*Control outcomes while taking risk

6. Strength to make Decisions*Be willing to handle conflict

7. Motivational and Coaching Skills*Be approachable and supportive

Clarity Concepts: Principles of Effective Leadership8. Team Management Skills including

Facilitation*Focus on both Task and Process

9. Matching Leadership with Team Styles *Understand the structure need by group

10. Ability to Enable Team Processes *Focus on the long-term growth and

development of your employees and teams: It requires patience!

Heinrich’s Domino Theory(Insert photo)

Loss PreventionLoss ReductionDisrupting the Chain of Events

Effective Safety Programs

Leadership and SuccessAirbus and the New A 380 Jumbo Jet:Goal was to “Reinvent Air Travel”: 1/5th less fuel, use of Plastics, More aisle room and capacity

Result: Over $6 billion from original $12 Billion budgetNeeds Reinforced Runways-JFK had to spend $100 million and first landing barely cleared trees.Massive Wake Turbulence may require increase in spacing of aircraft

Critics say that the European Aeronautic Defence and Space Co. (EADS), the four-country consortium that controls Airbus, serves too many masters. On the one hand, EADS is shielded from the costs of bad business decisions: Some experts estimate that in the past 30 years European Union taxpayers have shelled out $15 billion to cover cost overruns. On the other, the company is vulnerable to political pressures, which sometimes seem to call for bold technological statements. In the 1960s, another European consortium relied on massive subsidies to produce the Concorde, a supersonic aircraft at once technologically adventurous and economically disastrous. It was retired in 2003.

What's Gone Wrong: The A380

Captain had history of alcohol problems; ultimately arrestedOrdered first mate to change course, left bridge and the largest ship in

the Prince William sound hit a reefExxon senior management long criticized for not visiting Alaska or

communicating well with press immediately following the eventConfusion over which agency responsible for cleanupOriginal efforts worsened problem11,000 workers and 1.9 Billion in clean up costsLitigation costs and Compensatory Awards:Award of $ 5 Billion in punitives reduced to $500 million in 2008Oil still leaking into sound

Exxon Valdez: Accountability

Schott North AmericaProject Zero-Zero Tolerance for Accidents

Plant Central Safety CommitteeTies to Quality ProcessManagement review of LossesCorporate Review of Accidents-Tied to Worldwide EHS iniativeInternal Audits worldwideClaims Management ProcessGoals tied to Management by Objectives system which affects

bonusesTravelers Safety View-Employee Perception SurveysResult: Losses at 50% of glass industry, Overall Workers

Compensation Costs reduced more than ½.

“Change is the law of life. Those who look only to the past or the present are certain to miss the future.” John F. Kennedy

“Quality means doing it right when no one else is looking”. Henry Ford

“Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen well-timed, sincere words of praise. They’re absolutely free and worth a fortune” Sam Walton

“Individual commitment to a group effort-that is what makes a team work, a company work, a society work, a civilization work.” Vince Lombardi

Quotes for Experiential Process