Welcome to Educ 338xInnovations in

Education

AdamRich

AnnieKarinJennifer

Key Learnings

HOW to design– Designer “toolkit”– Focus on empathy, needfinding, and prototyping

WHAT to design– Understand teacher’s Point of View– Impact teacher's efficiency, effectiveness, workflow,

quality/happiness…

WHY to design– Encourage entrepreneurship– Confidence in your own creativity and ability to make a

difference!

EDUC 338X Grading Breakdown

20% DP1

40% DP2

40% Participation– Attendance– Reading

The NewSchools Mission

To transform public education through powerful ideas and passionate entrepreneurs so that all children – especially those in underserved communities – have the opportunity to succeed.

How we work

We are working to create a future in which every child, regardless of race or economic status, has access to the resources he or she needs to succeed in college and beyond, including….

HIGHLY EFFECTIVE EDUCATORS Define their own success through their students’ achievements

CUTTING-EDGE TOOLS Make learning individualized and adaptive

EXCEPTIONAL SCHOOL DESIGN Blend new technologies with strong academic cultures

We identify entrepreneurs & ideas with transformative potential and

supporting them as they build ventures and grow to impact more

students

Our Portfolio

Our Impact

Our ventures have cumulatively trained

over 120,000 outstanding

teachers and opened 230 high

quality schools.

These schools now serve 90,000 students each year

91%of graduates

are accepted into four

year colleges

Collectively, the

NewSchools portfolio is

equivalent to the 34th

largest district in the

nation

The identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another

WHAT is empathy

To discover people’s explicit and implicit needs while uncovering surprising insights so that you can design solutions for their problems

WHY gain empathy

Interview Observe Understand

HOW TO gain empathy

HOW TO gain empathy

without judgment

with a beginner’s eyes

with curiosity

optimistically

respectfully

HOW TO gain empathy

expose yourself to the situations and experiences your user has

“Tell me about the last time you_______________________.”

“Tell me about an experience you’ve had with _______________________.”

seek STORIES

“How did you feel when [x] happened?”

“What were you feeling at that point?”

talk about FEELINGS

And always follow-up with ‘why?’

IntroProjectIntro

Yourself

Evoke Stories

Explore Emotions

Question Statements

Thank & Wrap-up

Anatomy of an Interview

Rules for interviewing

Team 1Heather HundQuang TranSunita MohantThompson PaineSupriya Balsekar

dp1: team assignments

Team 2Aaron FulkBestsy BradfordColin MeltzerMeredith Bates

Team 3Jain KimKent KeirseyDawn CardonEva Gonda

Team 4Molly WilsonKatie JaxheimerPhilipp HerrmannCaroline Damon

Team 5Darri StephensDaniel StrazzullaDavid DixonVanessa Gonzalez

Team 6Angela Pan WongJane BrysonAnjali KausarAaron Sharp

Team 8Lal Jones-BayDelano BrissettRachel RosenEnkhmunkh Zurgaanjin

Team 9Blair WilliamsJess de CampoAlanna PhelanAndrew Humphries

Team 10David AckerKatie TobinShauntel Poulson

Teacher Collaboration Family Involvement

Team 11Vipul RedeyAlison KelleySara Ittelson

Space Saturation: What is it?You space saturate to help you unpack thoughts and experiences into tangible and visual pieces of information that you surround yourself with to inform and inspire the design team. You group these findings to explore what themes and patterns emerge, and strive to move toward identifying meaningful needs of people and insights that will inform your design solutions.

As a group, fill in this chart as you’re wrapping up space saturation:

What it looks like:Take turns sharing what you gathered in your interviews. Post quotes, pictures and artifacts on the board as you go. As a listener use post-its to capture themes, capture what stands out to you, and ask clarifying questions.

Telling quotes from our users: Key differences between users that we noticed:

Surprises or contradictions we noticed:

Patterns and themes we noticed / Groupings we made:

2x2s, Journey maps, timelines or spectrums used:

We’re excited to pursue (user group, need or focus area):

A COMPELLING FRAMING OF THE DESIGN CHALLENGE BASED ON YOUR NEW UNDERSTANDING

WHAT is define?

all kinds of dirty, one kind of clean

squeaky green

WHY define?

WHY define?

is a concise problem statement which reframes the challenge

is your launchpad for developing meaningful solutions to a design challenge

is your guiding and grounding force as you develop your solution

how to DEFINE: point of view

how to DEFINE: point of view

has empathetic language about the user

Identifies a need that is deep! Emotional! (hint:verb)

Incorporates insights about the user that are unexpected (think observation + interpretation)

user

need

insight

POV MADLIB

[USER . . . (descriptive)] needs [NEED . . . (verb)] because [INSIGHT . . . (compelling)]

POV tipsIntuitive - Talk about gut feelings

Provocative - Have good questions at this point (not answers)

Short - distill your findings… don’t be afraid to save ideas for later

Singular - focus on an individual user rather than everyone

Sexy - use bold, specific diction… have fun with words!

how to DEFINE: point of view

Examples:Up against the world Sarah needs to work with others in ways that are giving and receiving at the same time because she gets rejuvenated on sharing what she’s learned with her colleagues.

Up against the world Sarah needs to extend the learning day for her students in a way that honors their families because though the ratio increases when students go home, coordinating with families on learning objectives and material is another full time job.

POV = USER + NEED + INSIGHT

_______ needs to __________ because _____________________ .

POV madlib

Remember, ‘needs’ should be verbs, and the insight typically should not simply be a reason for the need, but rather a synthesized statement that you can leverage in designing a solution. For example, instead of “A teenage girl needs more nutritious food because vitamins are vital to good health” try “A teenage girl with a bleak outlook needs to feel more socially accepted when eating healthy food, because in her hood a social risks is more dangerous than a health risk.” Note how the latter is an actionable, and potentially generative, problem statement, while the former closer to a statement of fact, which spurs little excitement or direction to develop solutions.

Use scrap paper or whiteboards to draft a few POV madlibs. After a few rough drafts, write your ‘latest’ POV madlib here:

______ needs to _______________ because ______________________________________ .

Users (use rich descriptors) Needs (use verbs) Insights (surprises)

Why use a POV madlib? A point-of-view (POV) is your reframing of a design challenge into an actionable problem statement that will launch you into generative ideation. A POV madlib provides a scaffolding to develop your POV. A good POV will allow you to ideate in a directed manner, by creating How-Might-We (HMW) questions based on your POV.

How to use a POV madlib: Use the following the madlib to capture and harmonize three elements of a POV: user, need, and insight. [USER] needs to [USER’S NEED] because [SURPRISING INSIGHT] Use a whiteboard or scratch paper to try out a number of options, playing with each variable and the combinations of them. The need and insight should flow from your unpacking and synthesis work.

As a group, populate a chart that looks like this to get you going towards a POV madlib.

‘How might we…’ statementsWhy use a ‘How might we…’ statement? A ‘How might we…’ statement (HMW) will launch you into (hopefully) generative ideation session. A HMW statement sets up coming up with solutions to the challenge in a pinpointed, optimistic way.

How to use a ‘How might we…’ statement: Use your problem definition (might be a POV madlib or want ad) to generate a number of HMW statements. After you have generated a number of statements, as a team decide on which HMW statements to use to launch ideation (these statements are rich and are generative just in reading them). The best practice is just trying some of these statements out – often your team won’t know if you’ve hit a generative HMW until into your brainstorm. It is good to prepare a number of HMW statements to keep the brainstorm going.

As a team, create at least 4 good HMW statements from your problem definition. An example:

POV“A teenage girl with a bleak outlook needs to feel more socially accepted when eating healthy food, because in her hood asocial risks are more dangerous than a health risk.”

HMW…make healthy eating the norm?help a teenager feel the long-term affects of her everyday choices?Help a teenager feel more comfortable being herself?Make asocial risk disappear?Magnify health risks for a teenager?Make eating healthy the coolest thing to do?

Write your team’s 10 good HMW statements here (and on back):

HW:Team ___ check list

☐ Determine when your working times will be (i.e. block time now).

☐ Discuss working styles – how do you like to get stuff done?

☐ Set team norms (for example, what happens when people are late for meetings? How do you resolve decision points?)

☐ Decide on a team name.