Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

WELCOME

TO

AN INTRODUCTION FOR PARENTS

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

NURSERY MANAGER:

Welcome To Little Butterflies Day Nursery!

This booklet offers some guidelines to help you give your child a prepared and settled start to nursery school on their journey through learning and education. It contains very important information about the nursery. Please keep the booklet in and safe place for future reference.

The Service

The Nursery opens between the following hours Full time places 8.00am - 6.00pm Part time places 8.00am –1.00pm 1.00pm – 6.00pm The Nursery will be dedicated to the social, physical, intellectual creative and emotional development of each child. This will be achieved through hard work and commitment by our experienced and qualified staff team under the supervision of a qualified manager with vast experience in childcare. Please help your child and us by ensuring that they are on time for nursery and are collected punctually. If for any reason you are going to be late dropping off your child late at nursery, please phone before 9.30am. It is very difficult for a child to get into a routine when they have missed the most important start of the day. It is also equally disruptive to all the children if they arrive or are collected late. An entry will be made in the late book each time a child is collected late and a fine will be imposed if a child is consistently collected late. The child’s place may be forfeited if the matter is not rectified. Children must always be brought to school and collected by a responsible adult. It is important for us to be kept up to date about any arrangements you have made for collecting your child. WE WILL NOT ALLOW YOUR CHILD TO GO HOME WITH ANYONE OTHER THAN THE KNOWN ADULT OR EMERGENCY CONTACT PERSON LISTED.

Settling In A child’s initial need upon starting nursery or school is to feel emotionally secure. We ask you to co-operate with us in helping to make this transition from home to nursery/school as gradual and as easy as possible. This is important for a variety of reasons:

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

For your child to get to know and form a relationship with a new group of adults and children. For you to observe how the Nursery functions and to be familiar with the routine and the things your child will talk about at home. For you to inform us about your child and the activities s/he enjoys doing. The first visit will be for few hours with the parent/carer present. After that, consulting with the nursery nurse, the length of the visit will increase gradually (in most cases 2 hours for 2/3 days) or until you are able to leave him/her happily in the Nursery. All children are different and it can take between one week or one month for your child to be truly settled. All-day sessions are introduced gradually. Your child has a lot of new things to learn and can get very tired.

General Information Little Butterflies Day Nursery is a 40-place day-care nursery

OUR AIM

We aim to lay a solid foundation for every child to have a safe and stimulating environment where they are able to achieve their full potential. We aim to deliver an educational programme that will encourage and assist your child to achieve the Early Years Learning Goals set out by the Dfes. We will provide good quality childcare and early learning opportunities for children aged 2 to 5 years in a secure, stimulating, creative, caring and happy environment. We aim to bridge the transition between home and school by offering a comforting and homely educational establishment for the children to learn and grow together. Little Butterflies Day Nursery once running at full capacity will be responsible for the childcare of 40 children. The nursery will staff according to the ratios set by OFSTED. The children’s places available are as follows: 2 – 3 Year old places – 15 places at any time 3 – 5 Year old places – 25 places at any time Through planned activities, children will be allowed to explore and investigate material that builds on their imagination. They will be encouraged to think and improve their language competence while acquiring good social skills through their interaction with others

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

These aims will be achieved by working in partnership with Newham Early Years Development and Childcare Partnership (EYDCP) and building relationships with parents. All staff will be encouraged to network with parents on a regular basis and build a partnership with them. Parents will have the opportunity to meet with the Nursery Manager and Nursery Key workers on a regular basis to discuss their child’s progress (Parent’s Consultation Evenings).

Location:

East Ham Methodist & Congregational Church Pilgrims Way East Ham London E6 1HW The building is a purpose built Community Centre and Church, and is occasionally used for private functions. The Nursery is situated on the first floor and will have sole access to the area to be used during the nursery hours. Pilgrims Way is off High Street North. The classrooms are fully equipped to cater for 2-3 years and 3-5 year olds.

Fees:

Little Butterflies Day Nursery has a competitive fee structure, which is reviewed on an annual basis: The following fee structure will apply: Registration fees - £20 £200 - deposit – refundable with a month notice Weekly Charges: 0 - 5 years £760.00 per month £48.00 per day/£30.00 half day 2 – 5years £720.00 per month £45.00 per day / £30.00 half day In the case of sickness – full charge. In the case of holidays or staff training – full charge.

Attendance:

It is necessary to inform us by 9.ooam if your child will not be attending nursery for any reason. This will enable us to ensure that the correct numbers of meals are ordered. The Nursery will be split into specific age groups and staff ratios will be

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

followed in accordance with the National Standards for under eight’s day-care. The Nursery will have an established daily routine, with structured play, pre-school work and free play activities. Children 2 – 5 years will have regular carpet sessions, circle times, mathematical, creative, language, science, personal and social activities to develop their learning skills. Good practice will be adopted in: Health and Safety Behaviour Child Protection Admissions Equal Opportunities

Toddler Room (2-3years)

To make the transition from home to nursery for your child, routines for sleeping and feeding will be kept the same initially, before the nursery routine patterns are established. Your child will have a daily report kept by his/her key worker that will include information such as diet, sleep and nappy changes, as well as comments about your child’s day. A set of activities is planned daily according to their age needs and capabilities. On your first day please bring the following items:

1. 2 Sets of spare clothes, labelled 2. Any comforters used (dummies, blankets and favourite toy). 3. Nappies, wipes, cream, etc. 4. Any reports from other nurseries your child has attended.

Preschool Room (3-5years)

As with 3-5years olds, some activities will be planned incorporating the Early Years Foundation Stage. This class follows a set routine daily. As a result, a variety of activities and topics, incorporating this Framework s are followed. We provide an opportunity for all children to have a rest/sleep time after lunch, however we don’t encourage children after 3 years to sleep as this prepares them for school. Also all 3 years old are encouraged to wear pull ups if by now they are not already potty trained. On the first day please bring in pull-string bag with at least one set of spare clothes.

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

Sickness: In the unlikely event that your child becomes unwell, please keep your child at home. Please inform the Nursery of any contagious illness. Please be aware that after sickness or diarrhea there must be a clear 48 hours before returning your child to the Nursery. If your child should have an accident or become ill at nursery, we will need to contact a parent or career. IT IS VERY IMPORTANT that we are kept up-to-date with all relevant telephone numbers of whom we should contact in event of an emergency. In the absence of a child’s parent or career, is the responsibility of the nursery to ensure that your child receives appropriate medical attention. Parents and/or careers will at all time be notified of any illness or accidents and if deemed necessary, we will take your child to his/her doctor or the casualty department of the nearest local hospital. All accidents and /or illness are logged in the accidents book and parents will be notified immediately of any injury when you collect your child, you will then be asked to sign the log as an acknowledgement that you have been informed. Under no circumstances will our staff be allowed to administer non-prescribed medication. Asthma and Epee pens will only be given to your child if prescribed by your doctor. Parents are asked to complete a medicine consent form giving instructions on dosage and times for each course. Consent will also be required for the application of cream and lotions.

Clothing

Although every care will be taken to avoid accidents and spillage to clothing and for identification purposes we ask parents to purchase the set uniform for your child, consisting of a polo shirt and a sweatshirt. You will note our staffs wear the same uniform. Alternatively, please ensure that your child is dressed in appropriate clothing suitable for working, playing and weathers. Please remember when dressing your child, Belts, braces, dungarees and tight jeans’ buttons can be a real problem for small fingers. Laces and trainer boots are very difficult and frustrating for young children to manage themselves so we ask that you buy shoes for your child that is suitable and safe.

All shoes and clothing are to be clearly marked.

The nursery will not accept responsibility for any loss or damage to personal belongings brought into the nursery.

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

Food Little Butterflies Day Nursery aim to provide a full range of dietary needs as required. Full time children will be given (3) sit-down meals per day, Breakfast, Lunch and Dinner. If your child has any dietary needs or allergies please inform us when you fill in the application. You will be requested to fill in a dietary and medical needs form. Meals containing nuts will not be served.

ALL DAILY MEALS ARE FRESH AND WE SERVE ONLY HALAL FOOD. Snack time will consist of milk or water and fruits are available each day for all the nursery children. If you do not wish your child to drink milk, please let us know.

COMPLAINTS PROCEDURE

Complaints from our users will always be taken seriously because grievance or feelings of being aggrieved could be a reflection of genuine deficiency or poor practice on the part of The Little Butterflies Day Nursery, or an individual, and action will need to be taken to make changes. If you do have a complaint:-

1. You can speak to your child’s key worker or any other worker in the Centre. Unless requested otherwise, the worker will make a note of the complaint and make sure the Centre Manger is aware that the issue arose.

2. If not satisfied with the response given, you should arrange to meet with the Centre Manager, as soon, as is reasonable, this will normally be within 5 working days. The Manger will discuss the complaint with you, investigate as necessary, with anybody else concerned and give a written response within seven days.

3. If you are still unhappy with any response you should draft a written response to the proprietor of the Centre who will follow the steps as written above.

4. At every point, we will make sure; a. Your concern is taken seriously b. Your concern is looked into quickly c. You are given a feedback as soon as possible

5. We will do all we can to resolve any complaint or grievance but if a satisfactory solution can’t be found, please contact:-

OFSTED Early Years Directorate

99 Union Street London SE1 0845 601 4772

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

ADMISSIONS POLICY

It is our Policy to ensure that Little Butterflies is genuinely accessible to children and families from all sectors of the local community. In order to accomplish this, we will: Ensure that the existence of the Nursery is widely known in the local community. We will advertise with the Newham Children Information Service and place notices advertising the Nursery in places where all sections of the community have access to them. Information about the Nursery will be translated into community languages funds permitting. Use age as our main criteria for a placement (selection according to date of birth), priority will be given to children who are 4 years and over, and have not been able to gain admission to a nursery place. Monitor the gender and ethnic background of children joining the Nursery to ensure that no accidental discrimination is taking place. Make our equal opportunities policy widely known. Ensure that the nursery works to its equal opportunities policy and welcomes all Carers into the group encouraging them to take active roles within the nursery. Consult with families about the opening times of the Nursery at regular intervals to ensure that the times still meet the needs of the families attending and the wider local community. Be flexible about attendance patterns so as to accommodate the needs of individual children and families.

Nursery Education Grant The centre will apply for the NEG (Nursery Education grant) which is available to all 3-4 year olds on behalf of parents. The NEG is applied for, and paid each term. The nursery provider then refunds the parent. The anticipated refund will be taken into account when calculating subsidies that are dependent on variable income and costs. Parents will be informed about how to access help for childcare such as the following:

Working Tax Credit - It is the responsibility of the parent to apply for the WTC, with appropriate support/advice from the centre. It is envisaged that parents will voluntarily disclose the level of benefits received.

The Child Tax Credit - It is the responsibility of the parent to apply for the Childcare Grant, with appropriate support/advice from the centre

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

INFORMATION/ADVICE WILL BE AVAILABLE WITHIN THE CENTRE

EQUAL OPPORTUNITIES POLICY

Little Butterflies Day Nursery works in accordance with all relevant legislation, including; Disabled Persons Acts 1958, 1986 Race Relations Act 1976 Sex Discrimination Act 1986 Children Act 1989 We believe that the centre’s activities should be open to all children and families, and to all adults committed to their welfare. We aim to ensure that all persons who wish to work in, or volunteer to help within the Centre have an equal chance to do so.

Admissions Little Butterflies Day Nursery operates an admission policy, which takes into account several issues when allocating places. The main criteria on the admissions policy are age, residency, children with special needs and those already with siblings in the nursery. Children being referred will also be given priority. Little Butterflies will not turn away any child if a space is available within the Centre.

Employment Little Butterflies Day Nursery will appoint the best person for each job and will treat fairly all applicants for the job and all those appointed. Commitment to implement the centre’s Equal Opportunities Policy will form part of the job description for all workers.

Families Little Butterflies recognizes that many different types of families successfully love and care for children, and this will be promoted at all times through the activities and equipment we provide. To ensure families are able to afford our service, childcare-funding schemes will be promoted.

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

Festivals Our aim is to show respectful awareness of all the major events in the lives of the children and families in The Little Butterflies Day Nursery, and in our society as a whole, and to welcome the diversity of backgrounds from which they come. We will ensure children are able to experience other cultures and festivals, which promote harmony and the sharing of life.

The Curriculum All children will be respected and their individuality and potential recognized, valued and nurtured. Activities and the use of play equipment offer children opportunities to develop in an environment free from prejudice and discrimination. Appropriate opportunities will be given to children to explore, acknowledge and value similarities and differences between themselves and others.

Discriminatory Behavior/Remarks These are unacceptable in The Little Butterflies Day Nursery and will be challenged in a positive way. The response will aim to be sensitive to the feelings of the victim/s and to help those responsible to understand and overcome their prejudices.

Language Information, written and spoken, will be clearly communicated in as many languages as necessary. Bilingual/multilingual children and adults are assets. They will be valued and their languages recognized and respected in the Centre.

Food Medical, cultural and dietary needs will always be met with written records been kept.

Meetings The time, place and conduct of meetings will ensure that all families have an equal opportunity to be involved in the running of Little Butterflies Day Nursery.

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

LITTLE BUTTERFLIES WILL ALWAYS ENSURE ALL USERS OF THE CENTRE WILL BE RESPECTED ON THEIR INDIVIDUALITY.

Health and Safety Policy

Little Butterflies Day Nursery believes that the safety of children is paramount at all times. In order to ensure the safety of children and adults, Little Butterflies will ensure that all reasonably practical steps are taken to ensure the healthy, safety and welfare of all persons using the premises. At all times the Nursery will co-operate fully in implementing health and safety initiates.

Ratio are maintained at all times to prevent any accidents

Fire exits are clear at all times

There is a nominated fire warden in each room and fire drills are carried

out each term.

Risk assessments are carried out every day to ensure that recourses,

rooms and the environment are safe for children to use and explore.

There are at list 2 first-aiders in the nursery at all time to administrate

medicine and to offer first-aid if necessary.

For personal hygiene reasons children are not allowed to bring in or share

personal belongings.

Children’s independence is promoted when caring out their individual,

personal needs (toilet, washing hands) so children have to have spare

cloths at all times.

Medicine can only be administrate if is prescribed by a doctor and parents

need to fill and sign in a medicine form for each day of treatment.

Behavior Management Policy

Little Butterflies Nursery believes that children and adults flourish in an ordered environment in which everyone knows what is expected of them and children are free to develop their play and learning without fear of being hurt or hindered by anyone else. We aim to work towards a situation in which children can develop self-discipline and self-esteem in an atmosphere of mutual respect and encouragement.

We discourage unwanted behaviour

We speak to the child about their behaviour and how we want for them

Little Butterflies Day Nursery, Pilgrims Way Church, Pilgrims Way, East Ham E6 1HW Telephone No. 0208 475 0898 - OFSTED Reg. No. EY265405

to behave

We Do Not use threats, punishments and shouting.

We promote positive behaviour by using stickers, traffic light reward

system and praises.

We discuss both unwanted and positive behaviour with parents at the end

of the day and if the case we try to find the best solution to work in the

nursery and home.

Safeguarding Policy

Little Butterflies Day Nursery is working with parents, children and community to ensure the safety of children and to give them the very best start in life. The Nursery has a duty to be alert and aware that abuse in all forms does occur in our society. Our Fundamental responsibility is the well-being and welfare of the children in our care. We appreciate that is a sensitive issue but it is part of our duty to act quickly and responsibly in any instance, we have a major responsibility to report any concerns or suspicions of abuse to the local authority.

At Little Butterflies we aim to keep a positive relationship with other

agencies

All staff and volunteers have a valid CRB.

All staff has appropriate training regarding reporting and recognises

abuse and how to act appropriately.

We encourage all staff, volunteers and parents to report any suspicious

behaviour

We keep records of any concerns and the confidentiality of names and

details.

We will inform the parents about any changes that might accrue in the child’s behaviour.