Welcome

Spreading a culture of data at TxDOT

The data pyramid and Tableau

Chad Sliva

Operation Excellence Coordinator

TEXAS DEPARTMENT OF TRANSPORTATION

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Agenda

– TxDOT Background

– The Start of the Journey

– Bottom-up Approach to Development

– Building Dashboards

– Commission Level Dashboard

– Administration Level Dashboard

– Next Steps in the Journey

• Established as the Texas Highway Department in 1917.

• Plans, constructs, maintains and supports Texas’ transportation system,

including roads, bridges, public transportation, railroads, airports, the Gulf

Intracoastal Waterway and ferry systems.

• Manages operations on the state highway system, including improving

traffic safety, providing rest areas and travel information and regulating

outdoor advertising.

• Approximately 12,000 employees.

• Manages more than 80,000 centerline miles of federal and state on-system

roads and more than 53,000 bridges, on and off the state highway system.

• Works with a variety of local entities, including the state’s 25 federally required

metropolitan planning organizations, seven state-authorized rural planning

organizations, nine regional mobility authorities.

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Fast Facts on TxDOT

People of Texas

Governor

Transportation Commission

Executive Director

Administration

25 Districts 30+ Divisions

Strategic Planning Division

• Tasked with development of Key Performance

Measures (KPMs).

• Align KPMs to TxDOT Values, Vision, Mission, Goals

and Objectives that were adopted in February 2016.

• Design for decision-making at the Commission (CMM)

and Administration (ADM) levels.

• Held workshops with Divisions (data stewards).

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The Start of the Journey

Goal: Deliver the right information to the right user at the right time to optimize decisions, enhance efficiency and accelerate results.

• Workshops included representation from Divisions and Districts (DDs).

• Let staff tell us what they felt was valuable to measure and discuss concerns.

(Only provided background and structure to facilitate discussions.)

• How we structured the Data Pyramid:

– CMM level: To assist in policy decisions.

– ADM level: To enhance effective running of

the agency. Drills down on the sub-elements

of the CMM level and adds internal operational

measures.

– DD level: To benefit each DD in managing

their processes successfully. Comprises

most granular view of KPMs.

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Bottom-up Approach to Development

• Started mockups in Excel.

• Procured and deployed Tableau:

– Initial positives: Controlled pilot, collaborative

effort with IT, leadership can access themselves,

developing a consistent platform for reporting.

– Road bumps: Had to learn software, no existing

governance, demand outside the pilot group,

multiple opinions from leadership.

• Bonus benefits driven by software visualization:

– Data automation, governance workgroup on

performance measures, staff at any level will

be able monitor.

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Building Dashboards

• http://www.dot.state.tx.us/dashboard/

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Performance Dashboard – Commission Level

CMM level online portal provides access to system and organizational performance measures

to assist in policy decisions:

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Administration DashboardMonthly Report

ADM level - Adds internal operational measures to enhance effective running of the agency.

Next Level of the Pyramid

• Division level Tableau rollout completed this summer –

Empower desktop users, increase usage and drive

data culture.

• Kicked off our Tableau Center of Excellence/Community

of Practice in partnership with IT –

Continuous improvement and vision for self-service.

• Working on version 2.0 of the Commission dashboard

on TxDOT.gov.

• Agency-wide design concept template –

Prototype (pilot on Administration dashboard).

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Where the Path Continues

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Chad.Sliva@txdot.gov | 512-463-2916