Welcome

A Decision Science Approach to Operational Efficiency

Jeffrey Coleman

Director

Cox Communications, Inc / Analytics Center of Excellence

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Agenda

Introduction

Decision Science at the Speed of Business

Building Blocks of Enablement

Aligning Dashboard Design with Strategic Insights

Decision Science in Action - Cox Communications Case Study: Process Improvement and Transaction Reduction

Q&A

3rd Largest

U.S. Cable

Company

6 Million

Residential

& Business

Customers

Nearly

20,000

Employees

Nationwide

$11 billion in

2016 Total

Revenue

Decisioning, Not Dashboarding

Imagine what could happen if

you could….

Provide your

leaders with

valuable, pertinent

information at the

exact moment it

was needed

Provide

Predictive

Visualizations

of Possible

Future

Scenarios

Empower

leaders to

identify

opportunities

within their

organization

and team

Monitor

successes and

issues as

improvement

strategies are

implemented

Tableau can illustrate the data

behind the science.

Value

Across

Multiple

Leadership

Levels

Anticipate

the User

Enable the

Decision

Making

Process

Components of Enablement

Executive Dashboards

High-level metrics

and information

with context for

decision making

Opportunity Dashboards

Highlight areas of

focus to promote

successful action

or investigate room

for improvement

Analysis Dashboards

Pinpoint

organizational

resources not

performing to level

Decision Science in ActionHow the Repeat Rate Dashboard Supports Cox’s Transaction Reduction Efforts

Q&A

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