Week 2 people_org_mgmt_sys

1

STID3033 Topic 2People, Organizations, and Systems Management

2

Lecture Outline

How technology is reshaping organization?

Importance of HRM IT HRM

3

Trends in IT

Main usage is for data processing government & military Businesses: financial

automation Computers were costly

and large in size Not widely used

Cost & size decreased Use of PCs increased Business & IT staff

began to interact Technology issues

increased Networks, E-mail, and

Internet became necessity

4

Role of IT

No longer just serves a business Integral in business strategy Impacts every area of business Complexity increases Responsible for the integration of

information

5

How Technology Reshapes Organizations?

With rapid advances in telecommunication technology Businesses are able to:

• expand their operations• form alliances and joint ventures• restructure their assets for greater effectiveness

Organizations are using telecommunications to:• reduce the barriers of time and distance

• establish vital new relationships with suppliers and customers


A new model of leadership: Contemporary leaders need to be more flexible

• competence: have overall business knowledge and skills• great communicator, individual coach, team player, technology

master, problem solver, foreign ambassador, change agent, lifelong learner

From hierarchy to collaborative work relationships structures that favor the use of self-managed teams

Increasing diversity in the workplace (globalization)

6

7

The changes in organization is partly due to the introduction of various ICT applications: Electronic Applications Virtual Learning Telecommuting/Telework/SOHO Globalization/Borderless

i.e. to become global powerhouses, companies invest in Global e-business/e-commerce/other IT initiatives


8

Importance of Human Resource

Vital assets that contribute to business success

Organizational performance usually relates directly to individual performance

9

Five categories of IT/IS personnel skills: Technical Project Management Business Domain Sourcing IT Administration

IT/IS Human Resource

10

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 13-10

Categories of IT Human Resource Skills

Fig 13.12

11


Fig 13.12 continued

Categories of IT Human Resource Skills

12

Managing IT Human Resources

Recruiting, training and retaining Evaluating employee job performance Rewarding outstanding performance Setting salary and wage levels Designing career paths

Chief Information Officer (CIO)/ Chief Technology Officer (CTO) E-commerce architect Technical team leader Systems analyst

13

Challenges scarcity of skilled employees & experienced

managers• Attracting, recruiting, & retaining

Essential people management skills Attitude & beliefs of good people manager Gaining employees’ trust & confidence

Managing IT Human Resources

14

IT managers and their superiors must plan to cope with skill shortages

Organizations that fail to manage their present staff stand little chance of obtaining and retaining outstanding individuals

Scarcity of Skilled Employees

15

Attracting, recruiting, and retaining qualified staff is a key responsibility for IS managers in collaboration with an organization’s HR staff

Some common practices that managers use to retain valued IS personnel include: Changing the work environment to be more

employee-friendly Increasing career development opportunities Providing community-building initiatives Establishing monetary or other employee incentives

Scarcity of Skilled Employees

16


Common Practices for Retaining IT Workers

Fig 13.13

17

Essential People-Management Skills

manage the employees with sensitivity provide effective leadership engage the employees in a meaningful, self-

satisfying work that offers them a chance for self-development

respect for individual dignity understand each individual’s preferences

and motivations

18

Ability to communicate across business disciplines

Ability to employ consulting skills Ability to influence decision making Understanding on the related business

process Understanding organizational philosophy Understanding the strategic goals and

objectives

Essential People-Management Skills

19

Attitudes and Beliefs of Good People Managers

employees are honest and industrious and act with the firm’s best interests in mind Believe employees are intelligent and willing to

learn That they desire self-fulfillment

establish environments of high but reasonable expectations for their employees

management equals leadership

20

Attitudes and Beliefs of Good People Managers

Assume responsibility to remove or reduce barriers to accomplishment

Expect employees to be thoughtful about their work, but they also expect action

Expect employees to solve problems for the firm, but they also expect them to prevent problems from occurring

Establish an environment of high productivity and good morale

21

Increasing Employee Trust and Confidence

1. Maintain two-way communication with employees to understand their needs and desires and to share company information

2. Provide training and complete information so that employees can work effectively and efficiently

3. Inform employees of promotional and career advancement opportunities

4. Listen to employee suggestions for improving the work environment, and respond encouragingly to all suggestions

22

1. Sponsor teamwork and cooperation among department members

2. Be available when employees seek consultation

3. Understand the amount and quality of each employee’s work

4. Use the knowledge of each employee’s work to grant fair salary increases and promotions

5. Lead the department enthusiastically toward achieving its goals and objectives

Increasing Employee Trust and Confidence

Assignment 1 (Group)

Question: Select an organization (government @ private), identify

three related IT positions in the organization. The positions should represent each level of the three management levels. For each position, identify its job specification and describe its responsibilities.

Report Format: Paragraph: TNR 12 & single spacing Pages: 3-5

Date of submission: 13 March 2012

23

Assignment 1 (Group)

Question: Determine key skills, traits, and levels of experience

that enable a CIO to be successful. Report Format:

Paragraph: TNR 12 & single spacing Pages: 1-3

Date of submission: 6 March 2012

24

Quiz 1

Next class (6 March 2012) Coverage

Topic 1 & 2

25

Week 2 people_org_mgmt_sys

Business

Transcript of Week 2 people_org_mgmt_sys