Coleman University

Training Solutions for Today’s Workplace Realities!

www.colemanprof.com

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For Additional Information Call: (330) 673-3309

PERFORMANCE BASED LEARNING

The problem:Corporations recognize the importance of training, but want it tied to performance and business objectives.

Employees need continual training to keep pace with constant business and technological advancements. Learning is a life-long endeavor!

The solution:Coleman University’s web-based training products and learning management process.

Performance based learning is a reality for many corporations. Over 500 companies, many from the Global 1000, utilize online e-learning from Coleman University’s e-learning provider, Ontimetraining. Why so many? They recognize the strategic importance of training that is tied to performance and business objectives. Employees receive quality training when they need it. Why this e-learning product? In addition to the web-based courses, we provide pretests and learning assessments, for total productivity management!

THE PRODUCTS:

Web-based CoursesColeman University has a library of online courses from material provided by subject matter experts as well as institutions devoted to enhancing business performance. Courses cover a wide area of business concerns, including: leadership, management, sales building, workplace issues, litigation prevention, customer service, business technology, and personal computing. Each course has pretests and assessments that drive the learning process. A full list of available courses is included in this catalog. For further information about how to access these courses, contact one of our representatives at 330-673-3309, or visit our Web site at: www.colemanprof .com and go to the Wellness Solutions page. You will find the Coleman University icon at the bottom of the page.

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Products, continued…

Online Seminars

Using your PC or Laptop, listen to the hottest experts at any time--24 hours a day, 365 days a year! Informational as well as inspirational, “Thirty Minutes With The Masters” online seminars showcase the most visionary experts and personalities in the world today. You’ll have access to a complete library of powerful 30-minute sessions with legendary leaders. Your subscription brings you breaking trends, new ideas, expanding choices, and helps you take action by setting life-changing goals. Seminars cover topics in Business, Technology, Politics, Media, Entertainment, Health, and more! A Wellness Solutions representative can assist you with enrollment by calling 330-673-3309 or visit our Web site: www.colemanprof.com and click on the Wellness Solutions page. The Coleman University icon is at the bottom of the page.

System RequirementsHardware Software Pentium Processor 133 Mhz or greater 4.0 or greater Web BrowserWindows 95/NT or greater Flash plug-in (free from Macromedia)32MB of RAMIdeal connection speed of 28.8K or greater

Courses by Topic Courses are organized in groups to provide a complete learning path for a topic. The groups, called curriculum paths, are designed to help develop bodies of knowledge for study. Courses can be purchased on an individual basis, or can be organized into learning paths as your needs arise.

Basic Communication Courses

Active Listening Strategies for Business Success

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Effective E-mail for ProfessionalsNetworking for SuccessOrganizational Skills for Powerful PresentationsTalking Your Way to a Legendary ReputationUnderstanding and Using Body LanguageWhat Your Appearance Says About YouWriting Your Way to a Legendary Reputation

Consulting Courses

Building and Keeping a Legendary Reputation Million-Dollar ConsultingThe EXPERT Industry—Opportunities and Challenges

Customer Service Courses

Be a Dream Team PlayerCustomer Service Teams—Keys to SuccessEffective Customer Service—The Communication ComponentFirst-Class Telephone SkillsStrategic Customer Service—Using the PACER ProcessTM to Keep and Grow CustomersSuccess Through ServiceWinning Management—Customer Focused

E-Business Courses

Marketing on the Internet—A Strategic ApproachOnline Marketing Virtual PR—Building Business Relationships Online

Effective Management

Envision Success—Creative Leadership for ManagersLeadership Every DayLeadership TransitionManaging for Peak PerformancePower Managing—Maximizing Your Facilitation SkillsPower Managing—Understanding and Evaluating PerformanceRaising the BarStrategic Planning for BusinessSupreme Teams: How to Make Teams WorkWinning Management—Communication

EQ University Courses

UNDERSTANDING EMOTIONAL

This course will introduce you to the concept of Emotional Intelligence, and help you understand it in more detail. There are

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INTELLIGENCE text, graphics, tests, and some fun exercises to help your comprehension of this important subject, all leading to an enhanced ability to understanding and managing your emotions and maximizing your ability to interact with fellow workers and clients.

EMOTIONAL SELF-AWARENESS

Emotional Self-Awareness is the ability to recognize and understand one's feelings. It also the ability to differentiate between them, to know what one is feeling and why, and to know what caused those feelings. All successful career persons have these skills which are effectively taught in this course.

EMPATHY Empathy is the ability to be aware of, to understand, and to appreciate the feelings of others. It is "tuning in" (being sensitive) to what, how, and why people feel the way they do. Being empathetic means being able to "emotionally read" other people. Skills taught in this course are essential to career success.

INTERPERSONAL RELATIONSHIP

Interpersonal relationship involves the ability to establish and maintain mutually satisfying relationships that are characterized by emotional closeness, intimacy, and by giving and receiving affection. These skills are professionally developed in this course.

PROBLEM SOLVING Problem solving is the ability to identify and define problems as well as to generate and implement potentially effective solutions. Problem solving skills taught include the ability to go through a specific process of (1) sensing a problem, (2) defining and formulating the problem, (3) generating as many solutions as possible, and (4) making a decision to implement one of the solutions. Skills are also taught to confront problems, rather than avoiding them.

STRESS TOLERANCE Stress tolerance is the ability to withstand adverse events, stressful situations, and strong emotions without "falling apart" by actively and positively coping with stress. It is the ability to weather difficult situations without getting too overwhelmed. Skills taught in this course, so necessary in our society, are among the most popular of the eight Career Enhancement courses.

ASSERTIVENESS Assertiveness is the ability to express feelings, beliefs, and thoughts and to defend one's rights in a nondestructive manner. Assertive people are not overly controlled or shy -- they are able to outwardly express their feelings (often discretely), without being aggressive or abusive. Assertiveness skills are essential to a successful career.

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FLEXIBILITY Flexibility is one of three domains that make up the Adaptability component of the Bar-On model of emotional intelligence. Adaptability comprises a combination of reality testing, flexibility, and problem solving. One's general level of adaptability reveals how successfully one is able to cope with environmental demands by effectively sizing up and flexibly dealing with problematic situations. Being able to efficiently cope with organizational change requires adaptability. High levels of adaptability identify people who are realistic and effective in understanding problems, flexible, and competent at arriving at adequate solutions, and easily find good ways of dealing with everyday difficulties.

IMPULSE CONTROL Impulse control is the ability to regulate one's emotions and to resist or delay an impulse, drive, or temptation to act. It entails a capacity for accepting one's aggressive impulses, being composed, and controlling aggression, hostility, and irresponsible behavior. These essential skills are clearly presented in this course.

OPTIMISM Optimism is the ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity. Optimism assumes a measure of hope in one's approach to life. It is a positive approach to daily living.

SELF-REGARD Are you getting what you want out of life? Are you happy with yourself, with what you are doing and who you are in general? Are you self-assured, self-confident, and feel prepared to take on life's challenges? If not, you are most likely experiencing some difficulty with self-regard.

GUIDE TO UNDERSTANDING YOUR EQ-i RESULTS

Now, EQ University includes our new "Guide to Understanding Your EQ-i Results" at no additional charge when you register to take the assessment. This step-by-step guide will help you make sense of the Development Report that is included with each assessment.

HAPPINESS Happiness is the ability to enjoy oneself and others, to feel satisfied with one's life, and to have fun. Happiness combines self-satisfaction and general contentment with the ability to enjoy life. This component of emotional, personal, and social intelligence involves the ability to enjoy various aspects of one's life and life in general. Happy people often feel good and at ease both at home and at work, and they are able to let their hair down and enjoy opportunities for having fun. Happiness is also associated with a general feeling of cheerfulness and enthusiasm.

INDEPENDENCE Did you know that the ability to be decisive is dependent upon a strong sense of independence, and decisiveness is a very important at work and in our personal lives? People who are independent may ask for and consider the advice of others, but tend to be self-reliant and have a sense of confidence and inner strength that helps them in what they attempt to do, especially when doing so is against popular opinion.

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REALITY TESTING Reality testing is the ability to assess the correspondence between what is emotionally experienced and what objectively exists. In simple terms, reality testing is the ability to accurately size up the immediate situation. Reality testing is about seeing things as they really are, even when the news is not good. If you would like to see things realistically and be able to efficiently cope with change, this course is a must for you.

SELF-ACTUALIZATION

Did you know that self-actualization is important to realize our potential and have a more meaningful, rich, and full life? Self-actualization is a critical emotional intelligence skill because it serves as a road map of sorts for success in life. This course is designed to help you become more self-actualized and start you on your way to unlocking your true potential in life.

SOCIAL RESPONSIBILITY

Do you get along well with others, particularly at work? Are you sensitive to the needs of others, do things for and with others, accept others, and use your talents for the collective good? If not, you are most likely experiencing some difficulty with social responsibility and should take this course.

High-Risk Human Resources Courses

Risks of Drug and Alcohol Abuse in the Workplace—Overview for EmployeesSexual Harassment Prevention—Guidelines for Employees Sexual Harassment Prevention—Guidelines for ManagersSubstance Abuse—Manager's Guide to Identification and PreventionWorkplace Violence—Identify and Defuse Your Time Bomb

Human Resources Courses

Diversity in the WorkplaceRisks of Drug and Alcohol Abuse in the Workplace—Overview for EmployeesSexual Harassment Prevention—Guidelines for EmployeesSexual Harassment Prevention—Guidelines for Managers Substance Abuse—Manager's Guide to Identification and PreventionWorkplace Violence—Identify and Defuse Your Time Bomb

Leadership Courses

Envision Success—Creative Leadership for Managers Executive Must-Knows for E-Business Leadership Every Day Leadership Transition Raising the BarTurning Strategy Into Action: Understanding Strategy

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Winning Management—Building the Foundation Winning Management—Communication

Legendary Reputation Courses

Building and Keeping a Legendary Reputation Relationships and Your Legendary Reputation Talking Your Way to a Legendary ReputationWriting Your Way to a Legendary Reputation

Litigation Prevention Courses

Diversity in the Workplace Ethics—Issues in Business Risks of Drug and Alcohol Abuse in the Workplace—Overview for Employees Sexual Harassment Prevention—Guidelines for EmployeesSexual Harassment Prevention—Guidelines for ManagersSubstance Abuse—Manager's Guide to Identification and PreventionWorkplace Violence—Identify and Defuse Your Time Bomb

Marketing Courses

Building and Keeping a Legendary Reputation Marketing for the Impatient Marketing on the Internet—A Strategic ApproachOnline Marketing Virtual PR—Building Business Relationships Online Web Sites That Sell: Building Your SiteWeb Sites That Sell--Promoting and Measuring Success

New Manager Courses

Diversity in the Workplace Introduction to Supervisory Skills Power Managing—Understanding and Evaluating PerformanceProject ManagementSexual Harassment Prevention—Guidelines for ManagersSubstance Abuse—Manager's Guide to Identification and Prevention

Performance Enhancement Solutions Courses

Behavior That Makes You UncomfortableBringing Out the Best in EmployeesAvoid Big Blow-Ups in the WorkplaceBuilding a Superior Benefits PackageCapturing New Horizons Through ChangeConnecting With Others to Increase Productivity

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Creating a Safe and Sound EnvironmentDrugs Won't Work HereEncouraging Growth and Progress in Employee PerformanceEncouraging Relevant Dialogue Between EmployeesFinding the BalanceGetting Back on Track at WorkHarvesting Top AchieversHealthy, Wealthy, and WiseHow to Avoid Risky and Damaging BehaviorHow To Keep From Being at Odds With OthersIntroduction to Behavior Risk ManagementKeeping Employees on the Straight and NarrowKeeping the Best and Brightest EmployeesKeeping Your Employees Focused Through MentoringPower Teaming for Great ResultsReducing the Temptation to StealSharpening Employee Skills To Stay On-TargetStaying on the Job Is Good for EveryoneWatching Out for Others Prevents AccidentsWays To Unwind From Professional PressureWhat Makes Us Different Is What Makes Us InterestingWorking Together Makes Us Twice As Effective

Professional Development Courses

Active Listening Strategies for Business Success Building a Successful Business From the Inside Out Networking for Success Mentoring—Forging a Path to Successful Career Development Moving Up: Successful Strategies for Career DevelopmentPalm Pilot Operating System BasicsSuccessfully Managing Workplace StressTaking Charge of Your TimeTwenty-First Century Business Protocol

Sales Building Courses

Double Your Sales—Without Quadrupling Your Effort How to Be the Best—Communication Skills for Sales SuccessPalm Pilot Operating System BasicsPowerful Sales Relationships Secrets to Sales Success—The Basics Seven Qualities of Successful Selling Succeeding at Sales—Preparation and Practice Using the PACER ProcessTM to Find, Grow and Keep CustomersValue SellingWeb Sites That Sell: Building Your Site

Self-Management Courses

Envision Your Future—Reach Your Dreams

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Expert Stress Management Strategies That Work Expert Time-Management Strategies That Work Palm Pilot Operating System BasicsSelf Confidence: Your Key to Profitable Career DevelopmentSuccessfully Managing Workplace StressSuccessful Strategies for Career DevelopmentTaking Charge of Your Time

Traits of Champions: Achieving Personal Excellence

Traits of Champions: In the Locker Room Traits of Champions: On the RangeTraits of Champions: From Tee to the FairwayTraits of Champions: In the HazardsTraits of Champions: On the Green

WILLIAMS LIFESKILLS Video Series and Online Training PackageAnger Management package with Video/ Workbook/ 3 hour online training course

Winning Management Courses

Winning Management—Building the Foundation Winning Management—Change-Driven Winning Management—Climate Building Winning Management—Coach and EmpowerWinning Management—Communication Winning Management—Creating an Organizational PhilosophyWinning Management—Customer Focused

Workplace Safety Courses

OSHA Employee Safety—Electrical Systems and Equipment OSHA Employee Safety—Personal Protective Equipment and Hazardous Confined Spaces OSHA Employee Safety—Special Work Issues OSHA Employee Safety—The Essentials OSHA Employee Safety—The Work EnvironmentRisks of Drug and Alcohol Abuse in the Workplace—Overview for EmployeesSubstance Abuse—Manager's Guide to Identification and PreventionWorkplace Violence—Identify and Defuse Your Time Bomb

COURSE CATALOG

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Active Listening Strategies for Business SuccessAuthor: Mr. Jeff Davidson, MBA, CMC

This course introduces basic skills for active listening and shows you how to use these skills to encourage open communication in the workplace. Through an interactive presentation of basic principles, you will learn tactics for listening effectively, techniques for connecting with the customer, and methods for maintaining the proper attitude and demeanor when the customer is voicing criticism.Duration: 2 hours

Be a Dream Team Player Author: Patti Noussias

In today's fast-paced, competitive business climate, the importance of being a good coach in your workplace is undeniable. But recognizing the need for strong coaching skills is only the beginning. Be a Dream Team Player will not only show you team building insights and how to empower decision makers, it will also teach you how to successfully coach a team and improve employee performance, motivation and collaborative skills. Duration: 2 hours

Building a Successful Business From the Inside OutAuthor: Timothy Dimoff

Thinking about starting a business? Do you run your own business or manage others? Have you ever wondered how successful businesses do it? Building a Successful Business From the Inside Out will show you the techniques successful businesses use. From time management to customer pampering; from exploring why most businesses fail to failure prevention; this course is designed to help business owners at all levels improve their businesses. This course puts the keys to a healthy and successful business within your reach. Duration: 2 hours

Building and Keeping a Legendary ReputationAuthor: Andrew Wood

You probably wish that you could rank yourself with the great businesses of today—they are known by everyone, they have impeccable service, and their reputations are flawless. What is the secret to building such a powerful, legendary reputation? Actually, it's no secret—any business can build a legendary reputation with the correct plan and a healthy amount of effort. You may think that you have to spend all of your efforts trying to attract the attention of your customers, but with a strong reputation, you'll soon have customers, old and new, coming straight to you! This course has all of the tips and techniques that you need to help you along in your efforts. Duration: 2 hours

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Customer Service Teams—Keys to SuccessAuthor: Joan Thomas

In today's workplace, a good customer service team is integral to the success of an organization. And putting a customer service team in place, structuring for performance, and promoting performance are all aspects of a great customer service team. This course will teach you techniques to accomplish this as well as how to be flexible and responsive through workplace training. Duration: 2 hours

Developing an Employee Manual Author: Darlene B. Bordeaux, Ph.D.

Do you know all the people who might read your employee manual? It's not just your employees. Depending on the situation, you might find a prospect, a client, a job applicant, or even a federal judge reading through your manual! Your employee manual represents your company philosophy, policy guidelines, and legal contracts with employees. It may seem a real chore trying to update the manual to government standards. That's why we have this course. This course provides tips from the experts. Now you can learn the best style, methods, and legal requirements for writing your own effective employee manual. Duration: 2 hours

Diversity in the WorkplaceAuthor: Mauricio Velasquez, MBA.

In today's workplace, creating a diverse team is critical to your organization's success. It is not only your legal responsibility, but is a growing trend that parallels our country's ever-changing demographics. How can you create a more diverse workplace? Diversity in the Workplace will show you effective ways to change your management style, break down stereotypes, and improve communication among your team members. Duration: 2 hours

Double Your Sales—Without Quadrupling Your Effort Author: Jim Meisenheimer, CSP

This powerful course teaches effective sales by identifying eight basic elements of ATTITUDE. Fostering and practicing the elements of ATTITUDE can bring excellence to the basic actions and tasks of selling. It targets maximum sales results in a minimum amount of time. This course makes the most of the author’s 29 years of executive sales management and strategic planning experience! Duration: 2 hours

Effective E-mail for ProfessionalsAuthor: Sandy Berger

As a professional, you need to stay on the cutting-edge of technology. And in the workplace, that means knowing the ins and outs of e-mail. This course will teach you

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how to use e-mail to power your communication skills throughout your career. You'll review the basics: from understanding e-mail and it's advantages, to writing effective messages, adhering to the rules of netiquette, and using acronyms and emoticons properly. You'll also be able to accomplish more advanced tasks, such as downloading and using a viewer, attaching files, recognizing compressed files and decompressing them, and downloading necessary programs. You'll gain valuable insight into organizing your e-mail by creating action folders, setting up filters and separate e-mail accounts, and re-sorting by sender. Duration: 2 hours

Effective Customer Service—The Communication Component Author: Joan Thomas

Effective customer service is built upon a number of factors--the most important of which is strong communication. This course is designed to support customer service professionals at all levels as they work to develop their communication skills. More importantly, the course uses real-world scenarios and interactivity to help users apply good communication skills to the situations they face every day as they serve customers, both internal and external. Duration: 2 hours

Envision Success—Creative Leadership for Managers Author: Jo Condrill, MS

Dreams. We all have them. Maybe it's moving up the corporate ladder, obtaining an advanced degree or starting your own business. No matter what the dream, you're not likely to make it a reality without setting goals. This course will help you set those goals as a business manager and leader. It will move you along a path, step by step, so you can envision your future, share your vision with others, form strategic alliances, and implement your plans. You'll end this course knowing how to measure your progress and reward yourself and your supporters as you realize each of your dreams. Duration: 2 hours

Envision Your Future—Reach Your Dreams Author: Jo Condrill, MS

Perhaps you want a new direction for your life, but are unsure of which way to step first. This course is designed to inspire you by demonstrating how to turn dreams into visions for the future and how to turn those visions into realities. Establish clear-cut goals that you'll use as building blocks to construct your future. Discover strategies for removing obstacles from your path and learn how to assess possible risks. By the end of this course you'll realize that dreaming is just the beginning of a life-long process of envisioning your future—and making it happen. Duration: 2 hours

Ethics—Issues in Business Author: Frank C. Bucaro, CSP, CPAE

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Do you know how to reach your full potential and help your employees do the same? This course teaches techniques designed to help you adopt workplace behaviors that lead to peak performance within your organization. Duration: 2 hours

Expert Stress Management Strategies That Work Author: Mr. Jeff Davidson, MBA, CMC

No matter where you earn your living or what you do, stress has become an inescapable fact of life. When stress rears its ugly head, we could all benefit from Expert Stress Management Strategies That Work. This course, developed by a leading authority on stress management and personal change, can help you learn a variety of simple and effective techniques to use whenever workplace stressors appear. Duration: 2 hours

Expert Time-Management Strategies That Work Author: Mr. Jeff Davidson, MBA, CMC

The day starts with a huge stack of papers on your desk. Your boss has a new project to finish today, your coworker needs your help, and you've already skipped your lunch break—what will you do? If these scenarios sound familiar, you've come to the right place. This course will teach you how to say no, diplomatically, to everyone's request for your time. You'll learn how to take control of your workspace, as well as some simple, effective tools for improving your efficiency. Lastly, you'll review several ways to reduce your mail handling time by sixty to seventy percent. Duration: 2 hours

First-Class Telephone Skills Author: Margie Seyfer

The telephone is the first impression customers have of you, and it directly reflects your customer service attitude. This course is designed to help you make the most of this vital tool. You'll learn to cultivate and maintain a professional telephone manner even when buffeted with interruptions and irate customers. You'll learn how to represent your company in the best light possible, with telephone skills that demonstrate your organization's professionalism, competence, and value. Duration: 2 hours

How to Be the Best—Communication Skills for Sales Success Author: Hal Becker

You’ve seen this type of salesperson before—one who is pushy and aggressive, who does more talking than listening, and who seems more interested in personal goals than customer satisfaction. That's not a professional salesperson—that's a person who needs help. An effective sale is asking, not telling; listening and not talking. The professional salesperson demonstrates benefits to a customer and satisfies the customer's needs, establishing a mutually beneficial relationship. This course takes you from the initial sales call to the final closing while demonstrating the skills that separate the best sales professionals from the rest. Duration: 3 hours

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Introduction to Supervisory Skills Author: Charles (Skip) Pettit, MEd

In today's workplace, great supervisory skills are a must for successful organizations. Developing great teams includes knowing how to communicate with the understanding of group processes. These are all tools that Introduction to Supervisory Skills provides. This course provides the tools needed for your organization's success. Duration: 2 hours

Leadership Every Day Author: Alan Weiss

Leaders are not born, they are educated. Any successful leader in business has to learn important strategies and techniques for developing talent and creating an organizational vision. More importantly, the way we understand leadership in the workplace is evolving, and any effective leader needs to stay up-to-date on all the latest information. The old hierarchies are out-of-date—new leaders are learning new strategies. This course is designed to help you do just that. Duration: 2 hours

Leadership Transition Author: Frank C. Bucaro, CSP, CPAE

Do you know the difference between a manager and a leader? Many people believe that leadership and management are synonymous. But managers are often administrators more than leaders. Leaders, however, are agents of change. And leadership is within the grasp of us all, because leadership skills can be learned. To make the transition from manager to leader all you need are the tools and insights that this course provides!Duration: 2 hours

Making Sense of Information Technology Buying Decisions Author: Joel Maloff

Although as daily users of technology we are fully immersed in the information age, making buying decisions for the new technology is not easy. This course is designed to help you master the technology buying process. We'll take you from the process of developing your own internal needs analysis to evaluating outside vendors and negotiating great contracts. You can make reasoned technology buying decisions, no matter what the scope or complexity of your organizational needs. Duration: 2 hours

Managing for Peak Performance Author: Alan Weiss

Do you know how to reach your full potential and help your employees do the same? This course teaches workplace behaviors that lead to peak performance in your

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organization. The author of this course is an expert in management and organizational development who presents over 50 keynote addresses and workshops annually for management conferences, trade show conventions, and public symposia. Duration: 2 hours

Marketing for the Impatient Author: Rick Crandall, PhD

Do you consider marketing a distraction from your everyday business concerns? Is marketing something you take care of ''when you have the time''? Marketing is an indispensable part of every single business transaction that you have with your customers. And if you are a service provider, the importance of your marketing strategy is even greater. Competition is fierce. If you want to be successful, you need to have all the tools necessary to plan and implement your successful and cost-effective marketing strategy. This course is designed to help you do just that. Duration: 2 hours

Marketing on the Internet—A Strategic Approach Author: Daniel Janal

Not only has the Internet changed the nature of business, it has also changed consumers—how to reach them, and what they want from you. This means you must know how to build a successful online presence—before your clients go to your competitors, who may already be online. This course will show you how to integrate the Internet into your marketing efforts, how to create a solid online business plan, and how your company can establish a successful online presence. Duration: 2 hours

Mentoring—Forging a Path to Successful Career Development Author: Mr. Jeff Davidson, MBA, CMC

For the career-conscious individual, having the right mentor can speed you on your way to achieving your career goals. Often these mentors have already blazed a trail in your field, and this course will teach you how to take advantage of their knowledge. You'll also learn several guidelines for choosing a mentor, everyday tips for getting your mentor-protege relationship going, and effective strategies for maintaining the relationship. Duration: 2 hours

Million-Dollar Consulting Author: Alan Weiss

Do you think you have what it takes to be a million-dollar consultant? As you may know, anyone, anywhere can be a consultant, but not every consultant can run a million-dollar business. Million-Dollar Consulting will help you follow a path of long-term, predetermined goals that will get things done, meet objectives, and improve your client's position. You'll also learn the importance of maximizing your learning curve, drafting a goal statement, breaking paradigms, and using your new perspectives to cultivate top-tier clients—because ultimately the consulting business is a relationship business. Duration: 2 hours

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Moving Up: Successful Strategies for Career Development Author: Mr. Jeff Davidson, MBA, CMC

Are you ready to do what it takes to move up in your career, but aren't sure where to begin? Then this course is for you! You'll learn that by nurturing an entrepreneurial attitude, you'll move your career to new heights. You'll discover that constantly learning and improving your skills are key to staying competitive in today's marketplace. You'll sharpen your public speaking and negotiation skills, and learn practical tips that will keep you right where you need to be to receive the pay and promotions you deserve. How do you know when it's time to make a job or career shift? This course will teach you when and how to make those choices that lead to big steps up the ladder of success. Duration: 2 hours

Networking for Success Author: Shawn Kent

You've heard the expression—it's not what you know, but whom you know. You've heard this before because it's true--every successful professional has a powerful and influential network of contacts and connections. People aren't born influential; they learn the skills necessary for influencing others and for building solid personal and professional networks. This course covers the essential strategies for developing your own networking circle and relays useful insights on practicing proper business etiquette. Duration: 2 hours

Online Market Research Author: Daniel Janal

Effective market research has always been about information—about your customers, your competitors, and your industry. It's research that helps you meet your customers' needs and distinguish yourself from your competitors. With the Internet, you have access to a greater amount of information, faster than you ever had it before. This course offers you all the tips from the experts to provide you with an integrated and thorough online market research plan. Duration: 1 hour

Online Marketing Author: Rick Crandall, PhD

Being on the Internet is a marketing necessity. Online Marketing is specifically designed to give you the most up-to-date information about online marketing strategies and customer relations. You'll learn the unique advantages offered to the online marketer, and you'll get solid instruction on such topics as creating your own Web site image, following the latest ''netiquette,'' and making the transition from online marketing to sales. This course will give you the practical details you need to develop and achieve your own self-tailored online marketing goals. Duration: 1 hour

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Organizational Skills for Powerful PresentationsAuthor: Marjorie Brody

Did you know that every presentation you make is a golden opportunity to impress your boss, colleagues, and customers? Are you making the most of each and every one of your presentations? If not, this course can help. You'll learn that presentations aren't just rehearsed speeches. Different situations require us to communicate information and ideas in different styles—the very essence of oral presentations. After taking this course, you'll have all the tools you need to prepare yourself for well-organized, informative, and persuasive presentations. Duration: 2 hours

OSHA Employee Safety—Electrical Systems and Equipment Author: Marilyn K. Boring

Many workers know that the principal danger from electricity is electrocution. But did you know that even the current drawn by a tiny 7.5 watt, 120-volt lamp is strong enough to electrocute someone? If you didn't, OSHA Employee Safety—Electrical Systems and Equipment will educate and inform you. This course is designed to help you learn about the many and varied dangers of electrical energy. It provides an overview of electrical safe-work practices to keep you from becoming injured or killed. Duration: 2 hours

OSHA Employee Safety—Personal Protective Equipment and Hazardous Confined Spaces Author: Marilyn K. Boring

Effective management of worker safety and health protection is very important in today's workplace. Successful employers know that work-related injuries and illness are very costly, both financially and in employee well-being. This is why they, along with the Occupational Safety and Health Administration (OSHA), are setting standards. The first way to ensure safety is through the understanding and proper use of personal protective equipment (PPE)—what it is, and when it's required. The second way to ensure safety is through your awareness and understanding of hazardous confined spaces. Duration: 2 hours

OSHA Employee Safety—Special Work Issues Author: Marilyn K. Boring

Workplace fires take a tremendous human and financial toll each year. Trenching and excavating accidents continue to injure and kill hundreds of workers annually. This course covers OSHA standards on fire protection, trenching and excavating. You'll also read about welding, cutting and brazing, and machine guarding. This course is designed to keep you from injury by increasing your awareness of workplace hazards and dangers. Duration: 2 hours

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OSHA Employee Safety—The Essentials Author: Marilyn K. Boring

Most companies are concerned with employee safety and wish to establish a safe workplace. Successful employers know that work-related injuries and illness are very costly, both financially and in employee well being. This is why they, along with the Occupational Safety and Health Administration (OSHA), are taking precautions. This course is designed to give you, as an employee, a background on the essentials of OSHA workplace policies and procedures. Duration: 2 hours

OSHA Employee Safety—The Work Environment Author: Marilyn K. Boring

Fall protection violations are among those most frequently cited by OSHA. Over 100,000 employees are injured each year as a result of falls, especially at construction sites. What can you do to protect yourself? This course, OSHA Employee Safety—The Work Environment, is a great place to start. You will learn about the importance of knowing—and following—safe practices when dealing with specific work site hazards. After taking this course, you'll be able to recognize potential dangers and take active measures to help you and your co-workers remain injury-free on the job. Duration: 2 hours

Powerful Sales Relationships Author: Tim Connor

In today's fast-paced, competitive business climate, the quality of your customer service relationships has a direct impact on your sales success. You can you improve these relationships through relationship selling. This course is designed to teach you the relationship-selling approach to sales. You'll not only learn the keys to relationship prospecting, you'll also know how to conduct sales interviews with impact and master the art of repeat business. These techniques will set you apart from other sales professionals! Duration: 2 hours

Project Management Author: Charles (Skip) Pettit, MEd

Today's business trends create challenges that require up-to-date project management skills. Do you have what it takes to move your organization to the next level? In this course, you'll learn the necessary steps and strategies to plan and implement successful projects. No matter what specific management systems and tools your organization has

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in place, you can apply the techniques presented here throughout the life cycle of any project. You'll learn the roles and responsibilities of the project manager, and come away knowing the skills and attributes necessary to be the best project manager you can be. Duration: 2 hours

Raising the Bar Author: Alan Weiss

We all know the buzzwords and cliches: No pain, no gain. Go for the gold! A chain is only as strong as its weakest link. So how can you incorporate the spirit of these ideas into your management style? This course will help you create a work environment where innovation can flourish. How? By teaching you how to be comfortable with change and how to help your staff feel safe amidst the uncertainties of a changing workplace. You can make the most of the author’s proven expertise in productivity and quality! Duration: 2 hours

Recruiting—Quick Quality Results in a Tight Labor Market Author: Wayne Outlaw, CMC, CSP

By completing this course, you'll learn how to use smart staffing to maximize your opportunities in a tight labor market. Because employees can make or break a business (especially when the business is small or mid-sized), this course will show you how settling for unqualified candidates will cost you in the long run. To avoid this problem, you will clarify your staffing criteria by creating job definitions and candidate profiles. You'll also learn several strategies for locating candidates who possess the skills and qualities that will benefit your company. After taking this course, you'll be on your way to staffing your company with the best and the brightest! Duration: 2 hours

Relationships and Your Legendary Reputation Author: Andrew Wood

You can develop a legendary reputation! In this course you will learn that the relationships you have with other people and the community are foundational for your success. At the moment, it may be a mystery to you why you have repeat business and referrals—or why you don't. But we have the tips and strategies the experts use—use them yourself to solve the mystery and develop your own legendary reputation!Duration: 2 hours

Risks of Drug and Alcohol Abuse in the Workplace—Overview for Employees Author: Timothy Dimoff

Today's workers must be prepared to recognize substance abuse in their workplaces. And they must be prepared to take proactive steps to prevent substance abuse from compromising their safety and productivity. This Web-based version of the author’s rich and provocative coverage of substance abuse issues makes the most of his proven

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expertise in training corporate management, law enforcement, and private security personnel. Duration: 2–3 hours

Secrets to Sales Success- The BasicsAuthor: Tim Connor

Most successful sales professionals are self-motivated. It's not enough to simply want to be successful—you must plan, concentrate, and train for success to develop behavior patterns can become a part of your automatic, daily conscious activity. Simply put, you must learn how to be successful. Secrets to Sales Success—The Basics will show you how. Duration: 2 hours

Self-Confidence: Your Key to Profitable Career Development Author: Mr. Jeff Davidson, MBA, CMC

'What happens if I fail? What if I can't handle the responsibility? How do I know if I'm good enough to do the job?'' Let's face it. We all ask ourselves these questions, at one time or another. But success or failure depends on one simple quality—confidence. Successful professionals understand that confidence is a skill that can be learned and practiced. This course teaches you to establish realistic expectations, sharpen your self-understanding, and polish your self-presentation skills. Duration: 2 hours

Seven Qualities of Successful Selling Author: Marvin Montgomery

This course teaches effective sales by identifying seven important qualities that set successful sales people apart. There are three effects of practicing these qualities: (1) they allow salespersons to communicate with customers, (2) they establish a foundation of trust, and (3) they nurture a sense of loyalty that will earn desirable repeat business and referrals. Your sales efforts will improve through the use of the author’s basic philosophy: preparation and practice are the keys to sales success! Duration: 2 hours

Sexual Harassment Prevention—Guidelines for Employees Author: Timothy Dimoff

In modern workplaces many employees face the challenge of building understanding and sensitivity to workplace sexual harassment issues. Sexual Harassment Prevention—Guidelines for Employees is a high-powered training course that fills this need. This Web-based version of the author’s rich and provocative coverage of sexual harassment issues makes the most of his proven expertise in training corporate management, law enforcement, and private security personnel. Duration: 2 hours

Sexual Harassment Prevention—Guidelines for Managers Author: Timothy Dimoff

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In today’s business climate, many managers find themselves facing the challenge of dealing with sensitive workplace sexual harassment issues. Sexual Harassment Prevention—Guidelines for Managers is a high-powered training course that fills this need. This Web-based version of the author’s comprehensive coverage of sexual harassment issues utilizes his proven expertise in training corporate management, law enforcement, and private security personnel. Duration: 2 hours

Smart Hiring Techniques for ManagersAuthor: Timothy Dimoff

Finding the best people for available jobs is one of the most challenging tasks faced by business managers. Managers with hiring responsibilities must be prepared to complete effective employee screenings and interviews. In addition, they must be aware of the liability issues that come into play whenever a potential employee applies for a job. This Web-based version of the author’s coverage of contemporary hiring issues makes the most of his proven expertise in training law enforcement and private security personnel. Duration: 2 hours

Strategic Customer Service—Using the PACER ProcessTM to Keep and Grow Customers Author: Andrew J. Birol

If you asked the average professional to describe the purpose of customer service, you're likely to hear the response, ''to make our customers happy.'' But that is only half of the equation. Superior customer service helps you find, keep, and grow customers! It establishes long-term relationships with them and develops champion customers that refer you to others and improve your bottom line. In this course, you will learn a strategic approach to improved customer service and retention: the PACER approach, or the Process for Acquiring Customers and Enhancing Retention. Duration: 2 hours

Substance Abuse—Manager's Guide to Identification and Prevention Author: Timothy Dimoff

In today's complex and sophisticated workplaces, many managers find themselves facing the challenge of identifying and preventing substance abuse in the workplace. This high-powered training course fills this need. The author’s rich and provocative coverage of substance abuse issues makes the most of his proven expertise in training corporate management, law enforcement, and private security personnel. Duration: 2-3 hours

Succeeding at Sales—Preparation and Practice Author: Marvin Montgomery

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In today's fast-paced, competitive business climate, the importance of maximizing each sales opportunity with every customer is paramount. Through preparation and practice, you can help your sales staff attain their highest possible level of success with customers. Succeeding at Sales—Preparation and Practice will show you how to do this, as well as introduce you to the Ten Tools for Top Sales Performance. Duration: 2 hours

Successfully Managing Workplace Stress Author: Mr. Jeff Davidson, MBA, CMC

We live in exciting times—with advanced technology, an interconnected global market, and lots of opportunities for growth and achievement. The dazzling changes that everyone seems to regard as "normal" often create a potentially lethal byproduct: workplace stress. CEOs who run major organizations, team members who must simultaneously juggle multiple projects, and entrepreneurs who want to streamline their efforts all need effective tools for Successfully Managing Workplace Stress. Duration: 2 hours

Supreme Teams: How to Make Teams Work Author: Tony Alessandra, PhD

''Team'' seems to be the magic word for today's businesses. But how exactly do you manage a team? This course has all the strategies you need to organize and manage a team. You will learn the types of teams and the team evolution cycle. You'll understand the value of the inverted organizational pyramid and know the best strategies to establish team values and team norms. You'll have the opportunity to target your own team's current Life Cycle Stage and be able to recognize methods for valuing individual differences within the team setting. Plus, you'll study the potential pitfalls for teams and the best methods for organizing a team to accomplish goals. Duration: 2 hours

Taking Charge of Your Time Author: Mr. Jeff Davidson, MBA, CMC

''There are simply not enough hours in the day!'' How often do you catch yourself saying this or something similar? Chances are you're frustrated by your time limitations far too often. If you feel the pressure of time bearing down on you, you're not alone. In this course you'll learn simple, yet effective, techniques that you can start implementing today—techniques that will help you take charge and improve the quality of your life—for the rest of your life. Duration: 2 hours

Talking Your Way to a Legendary Reputation Author: Andrew Wood

You've heard that everyone gets fifteen minutes of fame. But fifteen minutes only scratches the surface when it comes to the benefits of public presentations and

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television appearances. If you want to succeed in today's business world, you must develop a plan for solidifying your reputation through public exposure. This course will teach you how to capitalize on the power of public speaking and broadcast media to energize your image. You will find out how careful self-promotion, backed by solid strategy, can establish your reputation as an expert in your field! Duration: 2 hours

The EXPERT Industry—Opportunities and Challenges Author: Andrew J. Birol

This course will arm you with four highly effective action steps to help you make it big in the new ''expert'' marketplace. We'll provide you with the tools to package yourself. You'll even learn a mathematical formula that can help you make the best choices in your relationship-building efforts. In short, you'll learn how to capitalize on the abundant opportunities this new and exciting business environment has to offer, so that you'll not only survive, you'll thrive! Duration: 2 hours

Traits of Champions—In the Locker Room Author: Andrew Wood

The game of golf has a lot in common with life and with business. Champions, whether they are on the green or in the boardroom, show passion, dedication, creativity, and courage. This first course takes you from dreams to action. Lack of opportunity has nothing to do with your chances to succeed—a fact vividly illustrated in three pro golfers' biographies. Breaking past your limits is possible. And you we'll show you how—through the power of clarity, competence, and concentration. Duration: 2 hours

Traits of Champions—On the RangeAuthor: Andrew Wood

This second course of the series takes you from the clubhouse to the green. Along the way, you'll learn that every victory requires a strategy and honest self-appraisal. Only through an analysis of your own strengths and weaknesses can you design a plan for self-improvement. In addition, you'll examine the vital role mental fitness plays in the development of a champion. You'll discover that you can enhance your self-discipline, strengthen your faith in your own success, and achieve a sense of control over your life.Duration: 2 hours

Traits of Champions—From the Tee to the Fairway Author: Andrew Wood

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What does it take to be a champion? Talent, courage, preparation, and determination. But most importantly, true champions project a winning image and draw others to them with their intense charisma. You know you have the potential to succeed. Now you must project your winning potential so others can share in your success. This course teaches you how to polish your championship image and project charm and grace both on the course and in the office. Duration: 2 hours

Traits of Champions—In the Hazards Author: Andrew Wood

What is fear? Should you tackle it head-on? True champions make success appear effortless. But actually, it is the ability to handle adversity and persevere with courage that separates champions from the rest. Now you will learn how to face your fears and triumph under pressure. This course teaches you how to develop a habit of courage so that you can face adversity both on the course and in the office. Duration: 2 hours

Traits of Champions—On the GreenAuthor: Andrew Wood

Passion, dedication, confidence, courage, creativity, class... the list of attributes that champions must possess is certainly extensive. How do champions develop in so many different areas? How do champions distinguish themselves from the rest? The key is focus. True champions focus all these traits into one single, defined purpose. This course teaches you how to concentrate all your abilities and skills into a single unifying strength that will distinguish you from your peers. Duration: 2 hours

Twenty-First Century Business Protocol Author: Marjorie Brody, MA, CSP, CMC

It is safe to say that, in the twenty-first century, the way we now communicate will see some radical changes. Technology is becoming increasingly important in the day-to-day business interactions. But, as technology changes, it becomes even more important for us to practice etiquette, tact, and professionalism in these business exchanges. New technology demands a new understanding of business protocol, and many individuals could use a refresher in both the old and new rules. This course is designed to do just that. Duration: 2 hours

Understanding and Using Body Language Author: Lillian D. Bjorseth

Did you know that 93 percent of what you communicate to others is conveyed through your nonverbal actions? Would you like to learn to read ''between the lines'' when others are communicating with you? Understanding and Using Body Language will help you recognize and apply the principles of body language in your everyday interactions with others. You will gain a working understanding of nonverbal communication, including image, body signals, facial expressions, gestures, and space/surroundings. You will be

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able to hear verbal expressions and judge their validity based on nonverbal cues. In short, this course is intended to make you a better communicator and a better listener. Duration: 1 hour

Using the PACER ProcessTM to Find, Grow and Keep Customers Author: Andrew J. Birol, MBA

In today's fast-paced, competitive business climate, the importance of good customer service is clear: to retain and increase the long-term value of your company's customer base. But recognizing the need for good customer service is only the beginning. Using the PACER ProcessTM to Find, Grow and Keep Customers will show you how to achieve balance and efficiency in your customer service efforts, and how to use customer service to multiply your profits and grow your company. Duration: 2 hours

Value Selling Author: DeRose and Associates Inc.

As an industrial salesperson, you know you must communicate value to the customer. But who exactly is your customer? The truth is that the ''customer'' is more than a single buyer; it's now a multifunctional buying team. The old selling strategies are not enough. You must learn to persuade multiple buying influences with a thorough analysis of your competitors and an exhaustive evaluation of your customer. Value Selling teaches you these sales strategies and equips you with a value selling presentation that will distinguish you from your competitors and close the sale. Duration: 2 hours

Virtual PR—Building Business Relationships Online Author: Daniel Janal

You've probably heard by now that the Internet is a wonderful, new, interactive environment for businesses and customers. The Web has radically changed the way businesses perform public relations. Businesses can individually target customers and establish online relationships with them. This course gives you the strategies you need to implement a PR campaign that will strengthen customer relationships. Duration: 2 hours

Winning Management—Communication Author: Wolf Rinke, PhD, CSP

How are your communication skills? If you are like most managers and want to improve these skills, this course will help. You'll learn specific strategies for improving your communication, achieving win-win outcomes and obtaining the cooperation of team members. You will learn the benefits of communicating your organization's big picture to team members—this leads to greater employee motivation and empowerment. You will also be presented with nine sure-fire strategies to help you communicate like a pro.Duration: 2 hours

Winning Management—Customer Focused

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Author: Wolf Rinke, PhD, CSP

In today's workplace, building customer satisfaction is critical to your organization's success. It's something that all businesses strive for, but few actually achieve. Are you happy with your level of customer satisfaction? Or do you want to increase your profits by recruiting and retaining more customers? This course will show you what customers want and how they measure quality. You'll also gain valuable insight into why customers leave, and what you and your organization can do about it. Duration: 2 hours

Workplace Violence—Identify and Defuse Your Time Bomb Author: Timothy Dimoff

Managers face many challenges. Among the most frightening of these is the dramatic increase in incidents of workplace violence. Keeping the workplace safe may seem like an overwhelming responsibility, and for unprepared managers, it is. Here is a high-powered training course that fills this training need. This course makes the most of the author's proven expertise in training, corporate management, law enforcement, and private security. Duration: 2 hours

Winning Management—Building the Foundation Author: Wolf Rinke, PhD, CSP

Too often, businesses institute changes without making the proper preparations. The major reason these management interventions fail is that managers have not built a solid foundation. The first in the Winning Management series, this course will teach you the principles of winning management necessary to build a solid foundation for your company. Become a winning manager by combining the process skills of a manager with the vision and people skills of a leader. You will also learn how to build a team and help your company make the transition from the machine economy to the chip economy. Duration: 2 hours

Winning Management—Climate Building Author: Wolf Rinke, PhD, CSP

In today's fast-paced, competitive business climate, the importance of cultivating and retaining good employees is paramount. Do you know why employees are dissatisfied with their jobs, a feeling that carries over into customer service? Do you know why they leave? Do you know what you can do about it? This course answers these questions and more. You'll not only learn how to create and maintain a positive corporate climate, you'll also learn tried and true reward and recognition strategies, and be able to make the connection between employee/customer satisfaction. Duration: 2 hours

Winning Management—Coach and Empower Author: Wolf Rinke, PhD, CSP

Have you ever wondered if you bring out the best in your staff? Have you ever asked yourself if there might be an easy way to get employees to do more and do it better?

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This course teaches techniques that can make your employees happier, more productive, and stronger team members. Duration: 2 hours

Winning Management—Creating an Organizational Philosophy Author: Wolf Rinke, PhD, CSP

When you look at your organization and employees, what do you see? Are your employees motivated, valued and energized? Or are many discouraged, unmotivated, and unsure of their role in meeting the company's goals? If that's the case, it doesn't have to be that way. With an organizational philosophy, your employees receive a clear sense of purpose and direction, and their own responsibility during the journey. Duration: 2 hours

Writing Your Way to a Legendary ReputationAuthor: Andrew Wood

You've heard the expression: ''the pen is mightier than the sword.'' Business often seems like warfare, but you can use your pen to obtain victory! Business writing is the foundation of a successful reputation. You must rely on effective and persuasive writing in your everyday business activities. Unfortunately, most businesses are not using their writing, communications, or public relation efforts to their fullest extent. This course has all the tips and strategies that you will need to get you started on your own successful reputation program. Duration: 2 hours

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Performance Enhancement Solution Courses (PES)

Avoid Big Blow-Ups in the WorkplaceAuthor: Behavioral Health Strategies, LLC

Domestic violence, harassment, and other forms of aggression are types of workplace violence that destroy employee morale and affect your company's bottom line. Instances of workplace violence are increasing, and to succeed, your business must learn to anticipate and prevent violence in the workplace before it occurs. This course teaches you how to implement a violence prevention plan that will protect your workers and improve productivity. Duration: 1 hour

Behavior That Makes You Uncomfortable Author: Behavioral Health Strategies, LLC

Employers and supervisors should recognize the necessity of a solid anti-harassment policy for a company. To reduce the potential for harassment in your workplace, you must assess your current policies, grasp the legal implications of your decisions, and train your employees. This course teaches you the legal implications of workplace harassment and takes you step-by-step through the development of a comprehensive anti-harassment policy for your organization. Duration: 1 hour

Bringing Out the Best in EmployeesAuthor: Behavioral Health Strategies, LLC

In this course you will learn that leaders know how to set direction for the organization by creating meaningful, specific vision. As a leader, you'll know how to align and focus all resources so that every activity supports the vision. And you'll learn strategies to motivate every employee to strive for the vision by empowering them to act. If you focus your efforts on these functions, you will demonstrate leadership excellence by bringing out the best in yourself, your employees and your organization. Duration: 1 hour

Building a Superior Benefits PackageAuthor: Behavioral Health Strategies, LLC

To recruit and retain the best employees you must make sure that your organization's benefits packages are designed to meet the needs of today's changing workforce. This course helps you carefully compare your level of employee benefits with the market, to ensure that your current package is both attractive and cost-effective. You'll learn several benefit options, including life, health, and disability insurance, leave benefits, retirement, work/life benefits, and education and development. You'll also learn how to develop creative solutions to problems you've identified. Duration: 1 hour

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Capturing New Horizons Through ChangeAuthor: Behavioral Health Strategies, LLC

Change is inevitable. It's a part of everyone's professional experience. So, why is it difficult to successfully incorporate change into the daily practices of an organization? Today's businesses need a model for change. Successful businesses know how to plan, implement and evaluate the change process. Change is not haphazard; it requires leadership with a vision and the willingness to shape the culture of an organization. In this course, you will learn the various change management models of today's experts and apply this knowledge to the needs of your own organization. Duration: 1 hour

Connecting With Others to Increase ProductivityAuthor: Behavioral Health Strategies, LLC

Are you satisfied with your employees' work habits? Regardless of how work habits are acquired, the good news is that they can be changed—and changed in a positive manner. This course defines good work habits for all employees and highlights specific work habits of successful managers. You'll learn how changing values of your workforce impact work habits. And you'll have the opportunity to study the assessment and intervention processes—the final steps on the way to enhancing positive, constructive employee work habits. Duration: 1 hour

Creating a Safe and Sound Environment Author: Behavioral Health Strategies, LLC

Safety violations are costly, both in monetary loss and in employee pain and suffering. This course takes a behavioral approach to workplace safety. You'll learn how to make safety a sustained value in your workplace, and educate your workforce on safety issues and safety processes. You'll also learn how to collect safety data, analyze it, and provide feedback and coaching to produce safe employee behavior and reduce at-risk behavior. Duration: 1 hour

Drugs Won't Work Here Author: Behavioral Health Strategies, LLC

Did you know that as many as ten percent of employees have a substance abuse problem? Does it exist in your organization? This course examines the issue of substance abuse and the associated costs. You will be able to assess the impact that alcohol and drugs may be having on your organization, and you'll learn effective strategies for dealing with substance abuse among your employees. You'll also learn the importance of a drug-free policy, guidelines for creating an effective policy, and how to implement drug testing. Duration: 1 hour

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Encouraging Growth and Progress in Employee PerformanceAuthor: Behavioral Health Strategies, LLC

At least once a year, a meeting takes place between an employee and a supervisor to review the employee's job strengths and weaknesses. Called a performance evaluation, performance appraisal, or employee evaluation, this meeting is often perceived as a necessary evil. Properly done, performance evaluations energize, motivate, and focus your workers, and thus improve the company's bottom line. This course teaches you how to implement a formal evaluation system so you can assess the talent of your workforce and chart the long-term success of your organization. Duration: 1 hour

Encouraging Relevant Dialogue Between EmployeesAuthor: Behavioral Health Strategies, LLC

The amount and complexity of communication between employees is staggering—it is no wonder that companies continually cite communication troubles as one of their major problem areas. The goal of this course is to reduce communication-related problems in your workplace. Building an effective communication system is a continuous process that must be routinely renewed. You'll learn how to utilize a three-step approach that includes developing a communication philosophy, conducting an organizational assessment, and developing a plan and testing improvements. You'll discover that empowering employees to participate in the process of communications improvement is the surest way to success. Duration: 1 hour

Finding the BalanceAuthor: Behavioral Health Strategies, LLC

Today's employees face greater demands than ever before. Professionals are frequently pulled between their duties at the workplace and their responsibilities at home. A surprising number of employees are even responsible for the care of both children and dependent adults. Businesses today must create family-friendly policies and programs for their workers in order to reduce employee turnover and increase productivity. Flextime schedules, compressed workweeks, and day care options are some of the options covered by this course. Duration: 1 hour

Getting Back on Track at WorkAuthor: Behavioral Health Strategies, LLC

Every business experiences the strain of losing workers who miss work due to illness or injury. But keep this in mind—though injuries and illnesses may still occur, you can take an active role to reduce risks in your workplace and implement policies that assist employees to successfully return to work. This course shows you how to develop these policies, implement the necessary training, and provide effective case management for your workers. Duration: 1 hour

Harvesting Top Achievers Author: Behavioral Health Strategies, LLC

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Despite the difficulty of hiring the right candidates, many organizations fail to use formal pre-employment practices. Fortunately, pre-employment practices are an area where preventative measures can be successfully implemented to reduce the risk of a bad hire. This course focuses on three key areas of pre-employment activity: screening, interviewing, and referencing. An error in any one of these steps can be critical and costly. This course also recommends beneficial actions for practical improvements in these areas. Duration: 1 hour

Healthy, Wealthy, and WiseAuthor: Behavioral Health Strategies, LLC

It's no secret that many of today's employees are leading less than healthy lives. Many struggle with weight, smoking, and heart conditions. But surprisingly, few companies are taking any steps to improve the health of their professionals. The simple fact is that the health of a company's workforce affects its bottom line. Businesses today must take a proactive approach and develop employee wellness programs that encourage workers to improve their health and reduce the risk of illness. This course teaches you how to evaluate the lifestyle choices of your employees and develop programs that will boost employee morale, improve attendance, and encourage productivity. Duration: 1 hour

How to Avoid Risky and Damaging BehaviorAuthor: Behavioral Health Strategies, LLC

You've heard the alarming stories. Many businesses have been crippled by employees that planted computer viruses, tampered with records, or destroyed valuable equipment. Employee sabotage is increasing, and it seems that there is very little that businesses can do to stop it! Actually, your business does not have to be an unsuspecting victim of employee sabotage. Target and trend analyses, workplace violence prevention teams, and crisis response processes can help your business proactively take charge of workplace violence policies and prevent acts of sabotage. This course walks you through these indispensable options and teaches you how to create a safer work environment. Duration: 1 hour

How To Keep From Being at Odds With OthersAuthor: Behavioral Health Strategies, LLC

No doubt you've experienced conflict in the workplace, and every business must learn to cope with conflict. However, conflict does not always have to be negative. In fact, conflict is a healthy and productive factor in successful businesses. What's the difference? Successful businesses know how to focus and manage conflict. This course teaches you the strategies and tactics you need to manage and resolve instances of conflict in the workplace so that you can boost the productivity of your workers. Duration: 1 hour

Introduction to Behavior Risk ManagementAuthor: Behavioral Health Strategies, LLC

Behavior Risk Management (BRM) is a new approach to an old problem that includes managing employee theft, workplace violence, employee turnover, substance abuse,

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and wrongful termination. This course will show you how to reduce organizational risks. You'll start by learning the various categories of workplace and organizational behaviors, as well as several ''inputs'' that shape behaviors. You'll review the negative impact of uncontrolled risk as well as examples and consequences of the four risk factors: personal behaviors, interpersonal behaviors, human resource practices, and management/supervisory practices. You will learn how to assess your organization's situation and review solutions that will minimize workplace risk and maximize productivity. Duration: 1 hour

Keeping Employees on the Straight and NarrowAuthor: Behavioral Health Strategies, LLC

One of the ways organizations place themselves at risk is through a careless approach to employee discipline. In this course, you'll learn how to reduce your risks by creating and enforcing a progressive disciplinary process. You'll see that building a disciplinary program includes several essentials: a company policy, code of conduct, progressive sanctions, a disciplinary process, documentation, and an appeal process. Combined with appropriate legal advice, this course will give you all the powerful tools that ensure your organization's resources are applied properly for maximum performance. Duration: 1 hour

Keeping the Best and Brightest EmployeesAuthor: Behavioral Health Strategies, LLC

Employee retention is an expensive problem for many organizations. But did you know that employee turnover could cost as much as several times the resigning employee's annual salary? The good news is that companies can proactively address factors that prevent turnover and promote staff retention. In this course you'll create a comprehensive assessment of turnover-related factors in the company, identify those that can be changed, and establish a plan to address them. You'll also learn about the importance of recruiting, screening, hiring, and orienting employees, as well as the role communication plays. Everything you do to keep good people will also strengthen their ties to you and your business—a win-win situation for all! Duration: 1 hour

Keeping Your Employees Focused Through MentoringAuthor: Behavioral Health Strategies, LLC

In today's Information Age, employees must have access to the tools they need to develop their skills—and they need those tools fast. Companies that continue to increase the knowledge of their workforce gain the competitive edge—companies that don't will fall behind. How do you encourage employee development? The answer is through a formal mentoring program. Mentoring in the corporate environment is not a fad—it's a powerful concept that sharpens the skills of both mentor and protégé and improves the company's bottom line. This course teaches you how to plan and implement a formal mentoring program. Duration: 1 hour

Power Teaming for Great ResultsAuthor: Behavioral Health Strategies, LLC

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You've probably heard that teams are more important in today's workplace than they were in the past. To be successful in today's rapidly changing work environment, teams must be creative and efficient. How do you organize a team to achieve results? This course has all the strategies you need to organize and manage a Performance Enhancement Team from start to finish. You will learn the types of teams, as well as stages of their development. Plus, you'll study common pitfalls for teams and the best methods for organizing a team to accomplish goals. Duration: 1 hour

Reducing the Temptation to StealAuthor: Behavioral Health Strategies, LLC

Workplace theft is not a simple matter of ''bad employees'' who do not know the difference between right and wrong. In fact, the reasons why many employees steal will surprise you. Reducing theft at your business begins by understanding why employees steal—including revenge, an entitlement mentality, no fear of consequences, and a sense of alienation. In this course you'll learn that organizations can use a number of strategies to control theft in the workplace, such as establishing a clear written policy, enforcing the policy, minimizing opportunities to steal, and treating employees well. In short, this course gives you all the tools necessary to effectively confront the problem of employee theft in your workplace. Duration: 1 hour

Sharpening Employee Skills To Stay On-TargetAuthor: Behavioral Health Strategies, LLC

Many businesses promise training to employees, but few actually take the necessary steps to implement effective training programs. Businesses today must create a culture of learning that meets the needs of employees in every level of the organization. Anything less restrains employee performance and threatens the organization's bottom line. Sharpening Employee Skills To Stay On-Target teaches you how to plan a training program that supplements the vision of the organization and meets the needs of every employee. Duration: 1 hour

Staying on the Job Is Good for EveryoneAuthor: Behavioral Health Strategies, LLC

Absenteeism is not an issue that involves only the under-performing employees of an organization. It's an issue that affects the entire organization. By addressing the causes of absenteeism, instituting a clear policy, and implementing employee wellness, childcare, and other family-friendly programs, businesses today can reduce absenteeism and boost productivity. This course walks you through these indispensable options and teaches you how to reduce absenteeism and meet the needs of your employees so you can improve the company's bottom line. Duration: 1 hour

Watching Out for Others Prevents AccidentsAuthor: Behavioral Health Strategies, LLC

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Workplace accidents are costly both financially and in employee morale. Prevention is the best approach. In this course you will assess the safety of your workplace and discover what you can and should do to improve safety and security for your employees. You will learn about your legal responsibilities and the role that the Occupational Safety and Health Administration (OSHA) plays in workplace safety. You will also review a comprehensive Safety Prevention Program that you can adapt to meet the needs of your own organization. Duration: 1 hour

Ways To Unwind From Professional PressureAuthor: Behavioral Health Strategies, LLC

You've noticed that lately some of your employees are not performing up to par; they arrive late, leave early, miss deadlines, lack motivation, and even seem to be depressed. Your company has recently downsized, and several employees have been let go. Could there be a connection? In this course you'll learn about the connection between stress and performance. You'll also examine the nature of workplace stress, its sources, symptoms, costs, and some general organizational strategies for addressing stress. Duration: 1 hour

What Makes Us Different Is What Makes Us InterestingAuthor: Behavioral Health Strategies, LLC

Statistics show that organizations are becoming increasingly diverse and failure to create policies that support diversity often result in expensive lawsuits. How is your company handling diversity? This course addresses diversity issues and develops solutions to potential barriers by offering several strategies that you can implement. These include examining your current company policies and procedures, creating a company diversity statement, and assessing your company's ''diversity health quotient.'' You'll also learn how to develop a diversity plan and monitor the progress of your diversity goals. Duration: 1 hour

Working Together Makes Us Twice As EffectiveAuthor: Behavioral Health Strategies, LLC

Effective supervision includes communicating, designing, establishing, and providing the structure and support that employees need to carry out the responsibilities of their jobs. In this course you will learn the numerous benefits of effective supervision (high staff morale, increased productivity, improved customer satisfaction), and you'll learn how to achieve these benefits. Selecting, developing, and maintaining good supervisors is critical to the success of any business and must be given priority attention. You'll also learn how to remove barriers to effective supervision, define the role of supervisor and hire accordingly, train supervisors in skills and leadership as well as policies and practices, and monitor supervisors and provide ongoing feedback. Duration: 1 hour

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www.colemanprof.com(330) 673-3309

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