We are the EXPERTS of CUSTOMER SERVICES

8
WE ARE THE EXPERTS CUSTOMER SERVICES of

description

ONLINET Group company presentation

Transcript of We are the EXPERTS of CUSTOMER SERVICES

Page 1: We are the EXPERTS of CUSTOMER SERVICES

WE ARE THE

EXPERTSCUSTOMER SERVICES

of

Page 2: We are the EXPERTS of CUSTOMER SERVICES

WHO

WHAT

WE ARE

WE DO

years 15

Nearly

experience

COUNTRIES

DISTRIBUTION

COVERING

MORE THAN

HUNGARY

RUSSIA

ROMANIA

UK

35

WASHINGTON TOKYOfrom

more efficient

Customer Services

around the world

to

INSTALLATIONS

OFFICES

QUEUE MANAGEMENT

SOFTWARE & APP

KIOSK & DIGITAL SIGNAGE

2,000

Desi

gn

Develo

pm

en

t

Man

ufa

ctu

rin

g

Sale

sS

up

po

rt

AWARDED

5x

EUMADE INHARDWARE &

SOFTWARE

EUROPE

MIDDLE EAST

AFRICA

ASIA

Page 3: We are the EXPERTS of CUSTOMER SERVICES

RECORDS

OUR

PRINTING A TICKET

SEC.

CUSTOMERS

SERVED DAILY

IN EVERY 32 MIN.

LARGEST NETWORK

BUSIEST BRANCH

IN EVERY

200 BRANCHES

10,000 CUSTOMERS/DAY

0.5 MILLION

MANAGEMENT

REPORTS

07

Page 4: We are the EXPERTS of CUSTOMER SERVICES

EXPERTS

WE ARE

CUSTOMERS

MED

IAPA

RTN

ER

SC

ER

TIF

ICA

TES

Page 5: We are the EXPERTS of CUSTOMER SERVICES

QUEUE MANAGEMENT

REDUCE

INCREASE

DECREASE

WAITING TIMES

EFFICIENCY

OPERATION COST

INCREASE

OFFER

INCREASE

SALES AND CROSS-SALES

SMOOTH SERVICE

CUSTOMER LOYALTY

Page 6: We are the EXPERTS of CUSTOMER SERVICES

DIGITAL SIGNAGE

KIOSK

ENGAGE

AUTOMATE

SHARE

YOUR CUSTOMERS

ROUTINE PROCESSES

INFORMATION

INTERACT

CREATE

AVAILABILITY

WITH YOUR CUSTOMERS

TAILORED MESSAGES

24/7

Page 7: We are the EXPERTS of CUSTOMER SERVICES

SMARTPHONE APP

SOFTWARE

FIND

BOOK

SHARE

THE NEAREST BRANCH

AN APPOINTMENT

YOUR FEEDBACK

OVERVIEW

REVIEW

CONTROL

THE ENTIRE NETWORK

REPORTS AND STATISTICS

YOUR OPERATION

28

Page 8: We are the EXPERTS of CUSTOMER SERVICES

www.onlinetgroup.com