IntroducingPrimaNet Customer ServicesEnhance and Deliver Excellent Service

MODERN MULTI-CHANNEL

In today’s multi-channel trading environment, companies are using multiple routes to market, including:

MODERN MULTI-CHANNEL

In today’s multi-channel trading environment, companies are using multiple routes to market, including:

• Wholesale

MODERN MULTI-CHANNEL

In today’s multi-channel trading environment, companies are using multiple routes to market, including:

• Wholesale• Retail

MODERN MULTI-CHANNEL

In today’s multi-channel trading environment, companies are using multiple routes to market, including:

• Wholesale• Retail• Concessions

MODERN MULTI-CHANNEL

In today’s multi-channel trading environment, companies are using multiple routes to market, including:

• Wholesale• Retail• Concessions• Mail Order

MODERN MULTI-CHANNEL

In today’s multi-channel trading environment, companies are using multiple routes to market, including:

• Wholesale• Retail• Concessions• Mail Order• eCommerce

MODERN MULTI-CHANNEL

In today’s multi-channel trading environment, companies are using multiple routes to market, including:

• Wholesale• Retail• Concessions• Mail Order• eCommerce

Therefore, Customer Services teams need to support each separate channel to maximise sales and secure a first-class shopping experience for each and every

customer

INTRODUCING PRIMANET

PrimaNet Customer Services has been specifically designed to operate in this multi-channel environment, bringing together all the required functionality for your team to provide a superior service every time.

INTRODUCING PRIMANET

PrimaNet Customer Services has been specifically designed to operate in this multi-channel environment, bringing together all the required functionality for your team to provide a superior service every time.Let’s take a look at the user interface…

INTRODUCING PRIMANET

INTRODUCING PRIMANET

As you can see, the module allows your team to deal with all aspects of consumer ordering, queries or returns, using a

single interface.

INTRODUCING PRIMANET

Let’s take a look at the key features…

As you can see, the module allows your team to deal with all aspects of consumer ordering, queries or returns, using a

single interface.

KEY FEATURES: ORDER TAKING

Simple, fast and efficient order entry

KEY FEATURES: ORDER TAKING

Simple, fast and efficient order entry

Alternative and complimentary product functionality

KEY FEATURES: ORDER TAKING

Simple, fast and efficient order entry

Alternative and complimentary product functionality

Integrated postcode address lookup

KEY FEATURES: ORDER TAKING

Simple, fast and efficient order entry

Alternative and complimentary product functionality

Integrated postcode address lookup

Delivery address verification including Google Earth image

KEY FEATURES: ORDER TAKING

Simple, fast and efficient order entry

Alternative and complimentary product functionality

Integrated postcode address lookup

Delivery address verification including Google Earth image

PCI compliant – payment handling for multiple payment services providers

KEY FEATURES: ORDER TAKING

Simple, fast and efficient order entry

Alternative and complimentary product functionality

Integrated postcode address lookup

Delivery address verification including Google Earth image

PCI compliant – payment handling for multiple payment services providers

Comprehensive gift voucher functionality covering the issue, selling and redemption of fixed and variable value gift vouchers, plus the ability to issue goodwill vouchers

KEY FEATURES: ORDER TAKING

KEY FEATURES: PRODUCT & CUSTOMER INFORMATION

Graphical images and technical details of any item being ordered/discussed during the transaction

KEY FEATURES: PRODUCT & CUSTOMER INFORMATION

Graphical images and technical details of any item being ordered/discussed during the transaction

An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance

KEY FEATURES: PRODUCT & CUSTOMER INFORMATION

Graphical images and technical details of any item being ordered/discussed during the transaction

An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance

Comprehensive view of a customer’s order history including orders placed on your website, with direct links to carrier websites for despatch tracking and delivery status

KEY FEATURES: PRODUCT & CUSTOMER INFORMATION

Graphical images and technical details of any item being ordered/discussed during the transaction

An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance

Comprehensive view of a customer’s order history including orders placed on your website, with direct links to carrier websites for despatch tracking and delivery status

Centralised and single view/update of customer-related information, ranging from address changes through to notes regarding customer correspondence

KEY FEATURES: PRODUCT & CUSTOMER INFORMATION

KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING

Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples

KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING

Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples

Proactively displays the available promotions during the customer engagement

KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING

Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples

Proactively displays the available promotions during the customer engagement

Campaign management linked to promotions to support the customer segmentation selling

KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING

Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples

Proactively displays the available promotions during the customer engagement

Campaign management linked to promotions to support the customer segmentation selling

“Recommend a friend” functionality

KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING

Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples

Proactively displays the available promotions during the customer engagement

Campaign management linked to promotions to support the customer segmentation selling

“Recommend a friend” functionality

KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING

What about the key benefits?

KEY BENEFITS

Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function

KEY BENEFITS

Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function

Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team

KEY BENEFITS

Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function

Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team

Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns

KEY BENEFITS

Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function

Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team

Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns

Customer query progression is systemised to ensure all queries are progressed in a timely manner

KEY BENEFITS

Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function

Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team

Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns

Customer query progression is systemised to ensure all queries are progressed in a timely manner

Direct links to payment services providers for order payment processing, ensuring payment is authorised at the time of placing the order

KEY BENEFITS

PrimaNet Customer ServicesGet the insights you need, keep the team informed and give your customers the quality service they expect from you!

FOR MORE INFORMATION, HEAD TO

WWW.PRIMASOLUTIONS.CO.UK