Wayne Aiello - VP, E-Business
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Transcript of Wayne Aiello - VP, E-Business
1CXP Analyst and Investor Meeting Denver – 12-13 September 2007
Wayne Aiello - VP, E-Business
Corporate Express US Analyst Meeting Denver – 12-13 September 2007
2CXP Analyst and Investor Meeting Denver – 12-13 September 2007
“Safe Harbour” Statement under the Private Securities Litigation Reform Act of 1995
Statements included in this press release, which are not historical facts are forward-lookingstatements made pursuant to the safe harbour provisions of the Private Securities LitigationReform Act of 1995 and the Securities Exchange Act of 1934.
Such forward-looking statements are made based upon management’s expectations and beliefs concerning future events impacting Corporate Express and therefore involve a number of uncertainties and risks, including, but not limited to industry conditions, changes in product supply, pricing and customer demand, competition, risks in integrating new businesses, currency fluctuations, and the other risks described from time to time in the Company’s filings with the US Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F filed with the Securities and Exchange Commission on March 9, 2007. As a result, the actual results of operations or financial conditions of the Company could differ materially from those expressed or implied in such forward-looking statements. Shareholders and other readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made.
The Company undertakes no obligation to update publicly or revise any forward-looking statements.
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Eway.com
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E-Commerce is a Differentiator
•Meets customer demand to move indirect spend to online and electronic channels
– Control and standardize purchases– Consolidate spend across fewer vendors– Reduce processing and payment costs– Standardize reporting and metrics
•Differentiator for Corporate Express– More B2B features than Retail Competitors– Full cycle “Req to Check” capabilities– Specialized customization to address large
customer unique needs– Leveraged across multiple lines of business
(OneShopExpress)– Differentiation in segments where investment is
too great for smaller competitors to keep up Local OP dealers Fragmented Furniture and Facilities industry
Phone10%
Fax8%
Other3%
Eway.com59%
Other Electronic
20%
USOP Sales by Order Channel
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Recent Customer-driven Enhancements
• Procurement controls and budgeting tools
• Real-time chat
• Storeroom inventory management scanners
• Inventory checks and alternative recommendations
• Order status and proof of delivery
• Schedule future delivery date
• Online returns
• Online reporting
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Recent Marketing Enhancements
• Enhanced capabilities– World-class product search and browse (guided navigation)– Online promotions and ads– Product recommendations– “Switch and Save”– Product category storefronts– Up-sell and cross-sell– Compare products– Walk-up ordering capabilities
• Next generation– Best practices of B2C– Best-in class design and usability– Integrated marketing capabilities– Common platform with Customer Care
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Screen Shots of eway.com Enhancements
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ScanExpress Inventory Control System
• Great for customers with stock rooms• Order from bar coded catalogs, labels, boxes• Apply labels all around the office to standardize selection
– Printers, Copiers, Fax, Break-rooms, Store-closets, etc.
• Scanned items are automatically placed into an Eway.com order
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Order Status and Proof of Delivery
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Click to Chat
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Schedule Future Deliver Date
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Search and Browse (Guided Navigation)
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Promotions and Ads
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Product Recommendations
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“Switch and Save” (to private label)
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Product Category Storefronts
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Cross-Selling Related Products
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Compare Products
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Thank you.
Productivity in your hands.