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NEWS FOR EMPLOYEES AND FRIENDS OF WAKEMED AUGUST 2015

When Alisa Rosa’s (Payroll) husband Eric was deployed with the National Guard toJordan in November 2014, her WakeMed family stepped in in a big way to support the

couple and their young daughter,Ariana. Prior to Eric’s deployment,staff from Payroll, Accounts Payableand Accounting all pitched in andgave the couple a gift card for a nicenight out before being separated formonths. The departments also sentcare packages to Eric on MemorialDay with enough goodies to shareamong his fellow soldiers. Since Erichas been away, the teams have also

made it a priority to take care of Alisa and Ariana here at home. “They’ve been greatabout letting me take time off when I need it to be there for her school programs, field

trips or when she’s sick. Eric knows he doesn’t have to worry about us becauseWakeMed is taking such good care of us,” she explains.

To recognize Alisa’s coworkers for their support, Eric nominated WakeMed for aPatriotic Employer Award through the Department of Defense Employer Support of theGuard and Reserve Office (ESGR). The award recognizes employers for supportprovided directly to a Guardsman, Reservist or their spouse. In June, Susan Cashwell,manager, (Accounts Payable) was notified that WakeMed had received the award and itwas presented by the ESGR in July. Eric is due to come home sometime this fall, but inthe meantime, says Alisa, “It’s so special for him to have people he doesn’t knowpersonally reaching out and supporting not only him, but everyone he is serving withtoo. It’s meant so much to us – it’s just the Wake Way!”

Shown left: ESGR volunteer Ken Oppenheim presented the Department of DefensePatriotic Employer Award to Accounts Payable, Payroll and Accounting. Oppenheimis pictured with (left to right) Robin Brannan, manager (Payroll), Beth Teel(Accounting), Alisa Rosa (Payroll) and Cris Schmanke (Accounts Payable).

Kudos for WakeMed HeartsWakeMed recently received two awards in recognition of our outstanding care of heartattack patients. “WakeMed is dedicated to improving the quality of care for our heartpatients and these awards recognize that we are following nationally-respected clinicalguidelines to achieve this goal,” said Betsy Gaskins-McClaine, RN, vice president,Heart & Vascular Services. “I am proud of our physicians, clinicians and support stafffor the outstanding care and collaborative environment that they provide our patientsand families every day.”

Mission: Lifeline Silver Plus Award

Raleigh Campus was recognized with a Mission: Lifeline Silver-PlusRecognition Award for a Receiving Center by the American HeartAssociation (AHA). The award recognizes hospitals that implementquality improvement measures for the treatment of patients who suffersevere heart attacks. To earn a Mission: Lifeline Silver-Plus award, ahospital must achieve 85 percent or higher adherence to specific

performance indicators for one year and have a 75 percent or greater rate of treatingSTEMI transfer patients within 120 minutes.

Get with the Guidelines Platinum Performance Achievement Award

Raleigh Campus and Cary Hospital were two of only 319 hospitalsnationwide to receive the American College of Cardiology’s NCDRACTION Registry–GWTG Platinum Performance AchievementAward for 2015. The award recognizes our ongoing commitmentand success in implementing a higher standard of care for heartattack patients and our efforts to treat these patients to standard

levels of care outlined in the American College of Cardiology/American HeartAssociation clinical guidelines and recommendations. To be eligible, hospitals mustconsistently follow the treatment guidelines in the ACTION Registry–GWTG Premierfor eight consecutive quarters and earn 90 percent on specific performance measures.

Some HELP – and Companionship – for Older PatientsAs people age, the risk for becoming disoriented and confused during multiple-dayhospital stays also increases. To help combat this, Cary Hospital recently introducedthe Hospital Elder Life Program (HELP), which focuses on simple social interaction asa way to prevent delirium and improve the continuum of care for older patients.

“We’ve seen that patients who participate arehappier and more engaged. Our volunteers andpatients make a real connection, and that’s a veryspecial experience,” says program coordinatorLinda Mayo (Duke Endowment – HELP). “Whetherit’s bringing up a favorite song from their past orjust making simple conversation – it’s all aboutbringing a smile to our patients’ faces.”

The program pairs eligible patients with speciallytrained volunteers who visit several times a day totalk and offer assistance with stimulation activities,such as range-of-motion exercises. The volunteersoffer social and emotional support and help patientsbetter understand their current surroundings andlearn about the next steps in their care, whetherthey are returning home or transitioning to a rehabfacility. HELP volunteers also work in partnershipwith Silver Spoons to provide companionship andassistance during meals.

HELP is funded by a three-year grant from the DukeEndowment as part of a research project investigating if and how the programcontributes to reductions in length-of-stay, pharmacy costs, falls and other measures.For more information about HELP, contact Mayo; to volunteer, contact VolunteerServices.

WakeMed Welcomes Campbell University Medical StudentsIn July, WakeMed welcomed the first class of Campbell University School of OsteopathicMedicine (CUSOM) students. Twenty-two students are assigned to WakeMed and theRaleigh area for clinical training and their rotations are supervised by physicians atWakeMed Physician Practices, medical staff members and community physicians outsidethe WakeMed system. CUSOM is the newest medical school in the state and the mostrecent addition to WakeMed’s medical education programs, which includes students andresidents from UNC School of Medicine and Duke University School of Medicine, aswell as students from Campbell’s pharmacy and PA training programs.

“The faculty are extremely excited about hosting the students from this new medicalschool that has a primary care focus, and this is a great opportunity for WakeMed to

continue growing our medical education program in ways that serve our community,”commented John Perry, MD, vice president, Medical Education. “We anticipate manyof these students will go on to live and practice in this area. From our 40-plus years ofteaching students and residents, we recognize that we are training the next generationof physicians who will be providing care for the communities we serve.”

The students will have 11 four-week rotations, and the bulk of their time will be atWakeMed, especially the Raleigh Campus, Cary Hospital and WakeMed ambulatorysites, but also community practices and other hospitals. In addition, members of theWakeMed teaching faculty and community faculty are teaching basic sciences to thefirst- and second-year medical students on the main campus at Campbell University.

WAKEMED GIVES 2015 SEPTEMBER 1 – 11. SEE BACK COVER FOR DETAILS.

Taking Care of Our Own

Renee Bunch is one ofseveral specially-trainedvolunteers who visit andprovide therapeuticactivities for older patientsas part of the HELP programat Cary Hospital.

COMINGS & GOINGS

6C Surgery & Trauma welcomes Brooks Carson, RN;Emily LoConte, RN; Ayrica Rafferty, RN; and LindseyMathis, RN fellow.

Guest Services welcomes Torsia Cook back to WakeMed.

OneCall welcomes Merissa Harris.

Emergency Department – Cary Hospital welcomes JulieTalley, RN fellow; Jamie Wilson, RN; Alyse Flick, RNfellow; Amelie Michel, RN fellow; Kelli O’Reilly, RN;Angela Sparrow, RN; Megan Ford, NAII; and MoniqueJenkins, NAII.

6B Orthopaedics & Oncology welcomes Casey Whitley,RN fellow; Jennifer Booe, RN fellow; Sarah BethJohnson, RN; and Meagan Stout, RN.

The NICU welcomes Stefanie Hultgren, RN fellow;Jennifer Walton, RN fellow; Sara Sutphin, RN; KellyHunter, RN; Erica DuPree, RN; Erin Schlueter, RN;Virginia Osabel, RN; and Jennifer Crocker, RN.

5C Medicine welcomes Amy Carter, NAII; TamaraGrayson, RN; Michelle Horne, RN; Anna Mangum, RNfellow; Cameron Milioni, RN; Katelyn Tarnaski, NAI;and Caitlin Todd, RN.

CICU welcomes Hannah Erickson, RN, and JamieGoodman, RN.

4E Pediatrics welcomes Gina Quinn, RN; MaryAnderson, RN; Audrey Clark, RN; and SamanthaMarsh, NAI.

6A CVIC welcomes Sara Lynn James, RN; MarcSchlachter, RN; Kimberly Broadwell, RN; Faty Dia, NA;Lakeisha Moore, NA; Darla Aldridge, RN; Tabitha King,RN fellow; Alex Masone, RN; Ashley Miller, RN fellow;Jeannine Parker, RN; and Mary Elizabeth Armstrong, RN.

PICU welcomes Martina Watkins, RN; Sarah Buschbach,RN; Michaela Harris, NAI; and Lisa Soto, RN.

Pharmacy welcomes new pharmacists Jason Bevier,Abbey Church, Terren Kindsvatter, Chelsie Sandersand Scott Sorensen. The department also welcomes newresidents: Cristina Kaifer, Ryan Sparks, VanessaPrendergast and Kyle Thorner.

Case Management welcomes Tina Blanton, ArquetaLindsey, Cookie McMillan, Jennifer Pappalardo andAmy Fullen.

Transfusion Services welcomes Rukiyah Singletary andCrystal Keys.

WakeMed North Surgical Services welcomes EileenRamos, BSN, RN, who transitioned from RaleighCampus.

STICU welcomes Erin Parris, RN.

Trauma Services welcomes new trauma registrars SusanJackson and Leigh France.

5B NIC welcomes Daryl Mathis, RN; Deanna Beasley,RN; and Rosa Anthony, RN.

Food & Nutrition Services – Cary Hospital welcomesAmiee Yates and sends best wishes to Anthony Lawsonas he transitions to WakeMed North.

Mobile Critical Care Services welcomes DavidSchmaling, Deanna Cook, Casey Campbell, AleshiaSimmons, Katie Genova, Aly Arruda, Douglas Jones,Kelly Forehand, Derek Turner, Thomas Lynch, MayraRodriguez, Kehoni Green, John Maarschalk, PattyBrooks, Claire Griffin, Jim Huffman, Paul Ferri, NickDeschamps, Michael Horne and Aly Arruda.

Blake King (Pharmacy) has been promoted tosystemwide medication safety officer.

WOW, WHAT AN EMPLOYEE!

Lori Stevens, RD, LDN, (Food & Nutrition Services – CaryHospital) passed the clinical nutrition support clinicianexam.

Barbara Honeycutt, RN, (Heart Center Administration) andChristine O’Neill, RN, (Center for Innovative Learning)achieved nursing board certification (RN-BC).

Crystal O'Neal (Respiratory Care Services) was promotedfrom lead therapist to night shift adult respiratory caresupervisor.

Congratulations to the following employees who receivedbachelors degrees in nursing: Tina Johnson, RN; TrishFloyd, RN; and Angela Pigott, RN (all of EmergencyDepartment – Cary Hospital); Angie Rees, RN (Imaging);Erin Parris, RN (STICU); and Rachel Mayour, RN (6CSurgery & Trauma).

Congratulations to the following nurses who passed themedical/surgical certification exam: Rachel Hager, RN, andDorothy Poppe, RN (both of 6C Surgery & Trauma); CassieBradshaw, BSN; Lisa Kneeshaw, BSN; Caroline Gathua,RN; and Chrissy Vinson, RN (all of 5A MIC); AshleyMartin, RN, and Doreen Milhouse, RN (both of 6BOrthopaedics & Oncology).

Sarah Pearce, RN; Brian Walo, RN; and KatherineWommack, RN, (all of Emergency Department – CaryHospital) completed their nursing fellowships.

Angie Jones, RN, (Imaging) became certified in vascularaccess.

Jennifer Saliba (5A MIC) earned an associate’s degree innursing from Wake Tech Community College.

Natacha Dorsainvil, NAI, (5A MIC) earned billing andcoding specialist certification.

Charlotte Refvem Culler, BSN, RN; Kemoy Richards, BSN,RN; and Wendi Emerson, RN, (all of 3A CVIC) passed thecardiovascular certification exam.

Carl Kiser, RN; Ryan Kuruc, RN; Courtney Tolin, RN; andEmily Cribben, RN (all of the Emergency Department –Raleigh Campus) and Lyne MacDonald, RN, (EmergencyDepartment – Cary Hospital) earned certification inemergency nursing.

2 West CVIC congratulates Gail Roumais, RN, for earningpain certification and Rachel Foxworth, RN, for earningcardiovascular certification.

Pauline Stillman, MSN, RN, manager, (5A MIC) and AmyShort, RN, interim director, (Emergency Services – CaryHospital) earned nurse executive certification.

Debra Scott, RN, (6B Orthopaedics & Oncology) receivedorthopaedic nurse certification.

Kathy Miller, BSN, RN, (CV Testing) earned cardiac-vascular nursing certification.

Eileen Ramos, BSN, RN, (Surgical Services) earnedhealthcare accreditation certification (HACP).

Britt Adcock, BSN, RN, (2 West MSIC – Cary Hospital) andLynnette Lux, RN, (MICU) obtained critical care nursingcertification.

3C Rehab Nursing congratulates their newly-certifiednurses: Sharon Tharp, RN; Mary Anne Tan, BSN, RN;Helen Cox, BSN, RN; Ellen Christopher, BSN, RN; andEmily Helgevold, RN.

Karla Schmidt (WPP – Cary Cardiology) completed thebasic arrhythmia class and advanced cardiac life support(ACLS).

Diane Honeycutt (WPP – Cary Cardiology) completed thebasic arrhythmia class.

ADDITIONS & ATTACHMENTSMary Anderson, RN, (4E Pediatrics) and husband Tylerwelcomed son Tyler Reed Anderson Jr. on April 24, 2015.

Stephanie Mangum, RN, (NICU) and Samuel Mangum(Mobile Care Services) welcomed Fisher Hudson Mangumborn March 20, 2015.

Melissa McAllister, RN, (Emergency Department) herhusband Chris and big brother Braden welcomed KatelynNicole McAllister on March 4, 2015.

Meghan (McDonnell) Wilson, RN, (Labor & Delivery)married Matt Wilson on June 13, 2015.

IN MEMORIUM Former WakeMed employee Elisabeth Sanderford passedaway June 29, 2015. Sanderford joined WakeMed in 1975and worked in the Information Services department as aHelp Desk analyst until earlier this year. Our thoughts arewith her family and friends.

Planning for retirement can be challengingand may make you wonder if you aresaving enough now to provide for a secureretirement later. To help employeesanswer that question and better preparefor retirement, WakeMed is once againproviding a personalized RetirementReadiness Analysis to all benefits-eligibleemployees (as of June 30, 2015).

The Retirement Readiness Analysis canhelp you get the most of your retirementbenefits by determining if you arefinancially on track for the type ofretirement you want and how to create abetter result for tomorrow. The report willprovide you with a personalized planreview including:

• A personalized retirement income goal

• An analysis of your chances to meet thatgoal

• Specific changes you can make in yourinvestments or savings contribution thathelp you achieve your goal

Your Retirement Readiness Analysis willbe mailed to your home in mid-August.Employees who participate in GuidedPortfolio Services® (GPS) already receivesimilar information and therefore will notreceive a Retirement Readiness Analysis.With questions, contact VALIC at ext.07623, option 2.

WAKEMED WELCOMES THREE NEW BOARD MEMBERSThe WakeMed Board of Directors recently addedthree new members. Please welcome KristinReplogle, Vern Davenport and Willy Stewart asthey prepare to commit their skills and energy toWakeMed.

Ms. Replogle was appointed by Wake County toreplace William McBride and will serve a five-year term as board member. A speech-languagepathologist and president of the Replogle FamilyFoundation, Ms. Replogle serves on national andcommunity boards, including the WakeMedFoundation, Girl Scouts, KidzNotes andSAFEChild, which collaborates closely withWakeMed to protect and serve abused children.

Mr. Davenport was appointed by WakeMed toserve a one-year term, replacing Bill McNeal. As president of Medfusion, Mr. Davenport brings a wealth of health care and health caretechnology experience to the Board. He alsoserves on the Board of Trustees of East CarolinaUniversity, the Board of Directors of the Make-A-Wish® Foundation of Eastern North Carolina andthe Triangle Heart Association Board.

Mr. Stewart was appointed to the Board by WakeCounty to replace Dan Hughes and will serve a3-year term. Mr. Stewart is chairman and CEO ofStewart, an engineering, design and planningfirm with offices in North Carolina and Virginia.

Trained as an engineer, he has more than 20 years of experience in theindustry and directs the company’s strategic growth and majorcorporate decisions.

Cary Hospital Reaccredited asComprehensive Bariatric Surgery CenterCary Hospital has been reaccredited as a Comprehensive Centerfor bariatric surgery by the American College of SurgeonsMetabolic and Bariatric Surgery Accreditation and QualityImprovement Program, in partnership with the AmericanSociety for Metabolic and Bariatric Surgery. The accreditationrecognizes Cary Hospital’s commitment to providing andsupporting quality improvement and patient safety efforts formetabolic and bariatric surgery patients.

“This reaccreditation recognizes the multidisciplinary, high-quality, patient-centered care that the bariatric surgery teamprovides at Cary Hospital. The surveyors were verycomplimentary of our program and noted in their report thatthere is ‘a strong commitment to excellence that is clearlyevident in the hospital,’” commented bariatric surgery programcoordinator June Adamio (Surgical Services – Cary Hospital).Cary Hospital offers a comprehensive, patient-centered bariatricsurgery program with a multidisciplinary team of surgeons,nurses, dietitians and support staff in an atmosphere that helpspatients heal and succeed on their path to weight loss.

PERSONALIZEDRETIREMENT

TOOLSComing Soon

Sheri De Shazo, MBA, MHA, RN, remembers quite clearly when shedecided to follow in her mother’s footsteps and become a nurse. “I was 8years old and a neighbor fell through a glass door and was injured. Seeingmy mom spring into action as a nurse made a strong impression and reallyinspired the path that I ended up taking,” she says.

De Shazo, the youngest of five children, grew up near Princeton, W.Va., and studiednursing at Bluefield State College in Bluefield, W.Va., and Winston-Salem StateUniversity. She then worked for several years in medical-surgical units, NICU,cardiothoracic critical care and ambulatory facilities before transitioning intoadministration. “I loved working as a clinician and making a difference in people’s livesevery day. Eventually, I realized that while I could impact individual lives as a nurse, I could make a broader impact on entire systems and populations as a leader.”

As she began this career shift, De Shazo went back to school, earning both a master’s inbusiness administration and a master’s in health care administration from PfeifferUniversity in Charlotte, N.C. She then took on roles of increasing responsibility at Wake

Forest University Baptist Medical Center and CarolinasHealthCare System, becoming a chief operating officer at bothorganizations. In 2012, she moved to Piedmont HealthCare, whereshe helped open Piedmont Newnan Hospital in Newnan, Ga. Shespent the next two years serving as chief clinical officer and vicepresident of administration for the hospital. During that time shealso completed the Lean Six Sigma Greenbelt Certificate Program atthe University of Georgia.

In August 2014, De Shazo joined WakeMed as vice president andadministrator, WakeMed North. After moving her family to Raleighand getting acclimated to the organization, De Shazo jumped rightin to helping finalize the building and patient care plans forWakeMed North Family Health & Women’s Hospital, which openedin May. With the hospital up and on the way to running smoothly,De Shazo is now focusing on mid-range and long-term goals. “We

had a very successful go-live and now we are working to establish reliable systems andtraining for our staff so that we can deliver on our patients’ expectations every day,” she says.“As an administrator, it’s my job to think outside of the four walls of the hospital so thatWakeMed North can engage the community, add value to the system and become a preferredplace to work.”

As a leader, De Shazo sees her role as a mentor, coach and motivator and makes it a point toengage with employees and spend time in their work environments – whether that’s in thecafeteria, on a unit or in an office. “I want my team to understand that they don’t work forme, I work for them. They work for our patients and families. Their energy and focus shouldgo into pleasing our patients, not the administrator,” she says. Recognizing that health care isa serious business, she also likes to create opportunities to have fun as a team so that peoplecan relax and be their best selves. “Our physicians and leaders enjoy working together and itshows.” After a year at WakeMed, she’s found that our culture lends itself to makingpersonal connections. “Even though we’re a big organization, there’s a sense of connectionand support that’s unique. I really feel like I’m part of a family.”

When she’s not working with her WakeMed family, De Shazo’s life centers around her ownfamily – which includes her husband, two daughters (ages 12 and 5) and two Jack Russellterrier puppies. She enjoys riding bikes on neighborhood trails with her family and hasrecently started running, an old hobby she’s looking forward to picking back up again. Sincemoving to town, she hasn’t had much time to explore and get to know the area she now callshome, but is looking forward to doing so in the next few months.

GET TING TO KNOW

Sheri De Shazo, MBA, MHA, RNVice President & Administrator, WakeMed North

Michael Browning Named Executive Vice President & Chief Financial OfficerWakeMed recently welcomed Michael P. Browning, CPA, MBA, as executive vice president and chief financial officer. Browning joins us fromParkview Health in Fort Wayne, Ind., a large, multi-hospital integrated health system, where he has served as senior vice president and chieffinancial officer since 2010.

Browning brings with him over 25 years of experience in health care strategy, operations, finance, revenue cycle and auditing. In his new role atWakeMed, he is responsible for leading WakeMed’s overall financial operations as well as financial planning, strategic sourcing and all accountingfunctions. “I am very pleased to welcome Michael to WakeMed and feel confident he has the leadership and financial expertise necessary tocontinue our transition to a value-based approach to health care while ensuring the long-term financial health of the organization,” commentedDonald Gintzig, president and CEO.

Browning holds a master’s degree in business administration from the University of Louisville, and a bachelor’s degree in accounting fromKentucky Wesleyan College. Mike DeVaughn, who has been WakeMed’s CFO since 1989, plans to retire in 2016 and will work closely withBrowning to ensure a smooth and seamless transition.

MANAGEMENT UPDATES

HOPEIf you blink, you might miss it – the five-bed Neuro Care Uniton 6B. What the unit may lack in square footage, it makes up forin the highly-specialized care the committed and collaborativeteam provides. The WakeMed Neuro Care Unit is the only oneof its kind in the region and it fills an important gap in the carecontinuum for a special population of patients.

Neuro Care at a Glance• Year established – 1996

• Beds – 5

• Bed Type – Acute care (for patients who cannot tolerate thethree hours of therapy required for inpatient rehabilitation)

• Patients – Adolescents to adults who need complete care –patients who are at very low levels of functioning after braininjury or stroke and suffering extensive debilitation

• Average Length of Stay – 33 days

The unit’s core team, including Wing Ng, MD, medical director;Susan Gates (Physical Therapy); Karen Wilhelm, PhD,(Neuropsychology); Carolyn Gregg (Occupational Therapy);Linda Bell, MSW (6B Acute Neuro Care); and Rachel Bliss(Speech Therapy) as well as rehab nursing, offer hope topatients and families who “fall through the cracks” and whoneed comprehensive care before moving onto to the next stageof care. Because the unit’s beds are designated as acute care,patients can be more medically complex than those in theRehab Hospital. Dr. Ng and the care team provide medical andtherapeutic services to prepare patients for discharge to theRehab Hospital, home or to an appropriate care facility.

Patient- and family-centered care is alive and well in the unit,where family members are integral parts of the team, workinghand-in-hand with WakeMed caregivers to help understandhow a patient’s emotions and behaviors are different after abrain injury. In turn, the team works with families to help themunderstand their role in helping their loved one be asindependent as possible.

Congratulations, Dr. Ng!Wing Ng, MD, medical director, Neuro Care Unit, is one of thefirst approximately 300 physicians in the nation to receivesubspecialty certification in brain injury medicine from theAmerican Board of Psychiatry and Neurology and the AmericanBoard of Physical Medicine and Rehabilitation. Dr. Ng is one ofjust three physicians in North Carolina with this certification.

The Neuro Care team includes (left to right) Wing Ng, MD;Carolyn Gregg; Sandy Hess; Linda Bell; Sue Hutter, RN;Rachel Bliss; Karen Wilhelm, PhD; Susan Gates; and ColleenStrauss.

IN THE NEUROCARE UNIT,

IT’S ALL ABOUT

WakeWell Rewards Deadline Approaching – Earn 120 Points by August 25 to QualifyThe deadline for WakeWell Rewards is right around the corner! For more information about the program – and what toexpect from your incentive in 2016 – read the FAQs on the WakeMedWeb or contact Bob Nelson at ext. 06903 orbonelson@wakemed.org.

Wa�Wellrewards

NEWS FROM WAKEMED PHYSICIAN PRACTICES

Welcome New Mid-levels

Michele Benoit-Wilson, MD

WPP – OB/GYNWomen’s Center

Stephen DeMeo, DOWPP – Neonatology

Cherissa Hanson,MD

WPP – PediatricIntensivists

Sarat Ganga, MDWake Orthopaedics

Nilay Patel, DOWPP – Accent Urgent

Care

Brandon Rubens, MD

WPP – Urology

John Sullivan, MDWPP – Pediatric

Intensivists

Vanessa Deese, PAWPP – Hospitalists

Cara Grout, CNMWPP – OB/GYNWomen’s Center

Kristen Hall, NPWPP – Neonatology

Test your knowledge of the new terms and words associated with the Wake Way 2 Excellence by reading the clues and filling in this crossword puzzle. If you get stuck, refer to the Wake Way 2 Excellence WakeMedWeb site – the glossary and other items posted there will be a great help! Sign your name and send your completed crossword puzzle to Kate Wilkes (Public Relations) to be entered into a prize drawing.

Down

1. This German word for the baton an orchestra conductor uses refers to the rate or pace a service needs to be completed in order to meet patient demand.

2. A Japanese word that means good change.

4. Being an active listener and asking clarifying questions are two ways to demonstrate this Wake Way 2 Excellence behavior.

5. Anything that doesn’t add value to the patient experience.

9. The Wake Way 2 Excellence is a combination of tenets and _____.

13. This word is Japanese and translates as preparing the soil.

14. All Wake Way 2 Excellence activities should be viewed from thisperspective.

16. This is one part of the Wake Way 2 Excellence foundation and refers toprinciples used to make improvements.

Across

3. This Japanese word for signal refers to a tool that helps ensure that nothing is done until it is needed.

6. A Japanese word meaning waste.

7. Creating these processes will eliminate overproduction (hint: it’s a Wake Way 2 Excellence tenet).

8. The combination of the path that a patient takes as they move through the WakeMed system and to the “value” of the treatment and experience.

10. A Wake Way 2 Excellence tenet is to create ___ and make sure work is organized smoothly.

11. A Japanese word that refers to the place where work actually happens (clinic, operating room).

12. Creating this will ensure consistency (hint: it’s a Wake Way 2 Excellence tenet).

15. Demonstrating ___ and accountability is one of the Wake Way 2 Excellence behaviors.

16. This Wake Way 2 Excellence behavior means we all need to work together.

17. One of the Wake Way 2 Excellence behaviors is to show___ for people.

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www.wakemedphysicians.com

Welcome New Physicians

Become a Health CareerPathfinders Advisor

Volunteer Services is recruiting WakeMed staff to serve as advisors for the

WakeMed Health Career Pathfindersprogram, an educational opportunity for

teenagers, ages 14 to 20, who are interestedin learning more about careers in health

care. For more information, contact Jackie Kennedy, manager,

(Volunteer Services) at ext. 08601.

WakeMed Foundation Scholarship OpportunitiesREACH YOUR GOALS!

Wedding bells rang at WakeMed Cary Hospitalwhen ICU patient – and former WakeMed

employee – Joe Platt married his high school sweetheartJackie Matthews Platt. Ashley Ritchie, RN; StacyRichardson, RN (both of 2 West MSIC); Jenny Hart, RN;and Kelly Radford, RN, (both of 2 West ICU) were someof the staff members who made this special day possible.

Skills Scholarship

Skills Scholarships provide funds for classes,seminars, conferences and programs. Scholarshipsare designed to help employees gain new skills thatwill help expand existing services and can beshared with teammates. Awards range from $300 to$2,500; see individual scholarship criteria todetermine eligibility and maximum award amount.

To be eligible, applicants must:

• Meet individual scholarship criteria

• Be a benefit-eligible employee in good standing

• Have worked for WakeMed for at least two years

Deadlines: February 15, May 15, September 15

Helton Scholarship

The Helton Scholarship Endowment Fund wasestablished by a grant from the Helton FamilyFoundation. Scholarships foster professionaldevelopment by providing financial assistance todeserving individuals for continuing academiceducation. Scholarships range from $500 to $5,000.

To be eligible, applicants must:

• Be currently enrolled or accepted into a health-care-related degree program

• Be a benefit-eligible employee in good standing

• Have worked for WakeMed for at least two years

Deadline: September 15

Elizabeth Griffin, RN

Children’s Emergency DepartmentSkills Scholarship AwardeeAttended a Pediatric Emergency MedicineConference

“The courses that I’ve taken at national conferenceshave not only made a big impact on mepersonally, but they’ve also impacted other nursesthat I work with…most nurses aren’t able toattend national conferences without assistance.”

Jennifer McLucas-Ingold

Clinical Resource ManagementHelton Scholars RecipientMaster’s degree – Pfeiffer University

“The Helton Scholarship is more than a benefit forWakeMed Employees, it’s an investment. Thisscholarship allowed me to continue myeducation, my professional growth and challengemy personal limits by completing a master’sprogram.”

Three-Month Check Up for WakeMed NorthSince opening in May, WakeMed North Family Health &Women’s Hospital has grown in patient volume andcontributions to the community. The facility has also hitsome important benchmarks – including the 100th babydelivered, which happened in early July.

Also in July, the Emergency Department celebrated its 10-year anniversary. As the first stand-alone emergencydepartment in the state, the North ED became the modelthat is now used for all of our Healthplexes. In its decadeof service to the community, the ED has seen over 320,000patients!

Patients, families and employees were excited to see thenew gift shop open its doors several weeks ago. The shop,pictured above, features flowers, locally made gifts andboutique items. As we continue growing available services,the hospital will soon introduce specialty spa services forpatients including facials, massages, manicures andpedicures. These services will be available in late summer.

Garner Is Growing!WakeMed Garner Healthplex Emergency Department isadding two new patient rooms this month, bringing thetotal up to 12 beds. Construction is underway and therooms should be open by the end of August. Since thefacility opened two years ago, the Garner Healthplex hasbecome an important part of this growing community.

Our Magnet apPRAISErsreceived a warm WakeMed

welcome when they arrivedfor our site visit in July.

Thanks to everyone who madethis such a fantastic week and

shared their stories of prideand innovation. We expect to

hear a decision on designationwithin two months.

At WakeMed’s first ‘Fill the ‘Burb to CurbHunger’ event, we gathered 378.6 pounds

of food for donation to Inter-Faith Food Shuttle –including 376 pounds of fresh, local produce

purchased at or donated at the WakeMed farmersmarket. Thank you to everyone who donated!

At the 2015 Healthy CommunitiesDay, Debra Boring (Pathology Labs)

shared the importance of good handhygiene with an eye-catching display of

bacteria that thrive on everyday items.The annual event, sponsored by

WakeMed and the YMCA of the Triangle,offered free health screenings and

education for more than 850 children.

What’sHappeningat

The WakeMed Foundation offers severalscholarship and award opportunities tohelp WakeMed employees advance theirknowledge and clinical skills to improvethe care and well-being of our patients.

For information and scholarship application forms, visit the WakeMed Foundation page on the WakeMedWeb.

WakeMed Health & Hospitals

3000 New Bern AvenueRaleigh, NC 27610

Non profitOrganizationU.S. PostagePAIDRaleigh, NCPermit NO. 1307

ADDRESS SERVICE REQUESTED

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide employees and friends of

WakeMed with the most up-to-date news on all of the hospital system’s activities. The

Public Relations department thanks all of theemployees who contributed to this publication.

We welcome comments and suggestions on thispublication and its content. Call (919) 350-8120,

e-mail microscope@wakemed.org, or writeMicroscope, Wake Med Public Relations

Department, 3000 New Bern Avenue, Raleigh, NC 27610.

Kate Wilkes, Editor

WakeMed Employees, Photos

©WakeMed Public Relations, August 2015

C ALENDAR OF EVENTSTo help you plan ahead, this calendar lists upcoming system-wide events, training classes and community events.For details and fee information, visit the WakeMedWeb. Send calendar submissions to Public Relations or emailmicroscope@wakemed.org.

1st Uniform SaleCary HospitalWednesday, August 57 am to 4 pm Conference Center

Raleigh CampusThursday, August 207 am to 4 pm Andrews Center

Peoplefluent User Training Tuesday, August 25, 8:30 to 11:30 am; Raleigh Campus, MOB 4, Register via Learning Link

Catholic Mass Monday through Saturday at 11:30 am in the Raleigh Campus Chapel (third floor).

Back In Motion SeriesTreating the Painful HipWednesday, August 196:30 to 8 pmCary Hospital, Conference CenterPresented by Stephen Strubel, MD Total Joint Care

Back StoryWednesday, September 91:30 to 2:30 pmCary Hospital – Conference CenterPresented by Conor Regan, MDWake Orthopaedics

Wake AHECComprehensive Coding using ICD-10-CM for the Physician’s Office – Aug. 7, Andrews Center

Veterans in Need of Care: PTSD and Substance Use Disorders –Aug. 13, Andrews Center

Promoting Cultural Competence in Healthcare – Aug. 20, CaryHospital Conference Center

21st Century Hypertension Management: Best Practices forImpacting Population Health – Aug. 29, Andrews Center

SPICE: Infection Control in Dentistry – Sept. 18 & 23, AndrewsCenter

The Veritas Collaborative Symposium on Eating Disorders 2015 –Sept. 18, Hilton Durham; Durham, N.C.

Working with Parents with Mental Health Challenges – Sept. 18,Cary Hospital Conference Center

S AV E T H E DAT E

11.14.15Raleigh Convention Center

MARTINAWAKEMED FOUNDATIONAPPRECIATION GALA

Join us for a special evening as wecelebrate the difference we aremaking in our community. Enjoy alive performance by countrysuperstar Martina McBride as sheperforms her classic hits and revealsnew music from her upcoming album, Eleven.

Members of the WakeMedFoundation’s Society of 1961 willreceive a formal invitation in October.If you’re not a member, there’s stilltime to donate.

Please call 919-350-7676 or visitwakemedfoundation.org.

WakeMed Gives, our annual employee givingcampaign, will be held this year fromSeptember 1 through 11. During the campaign,all employees are invited to make a personalcontribution to the 501(C)(3) nonprofitorganization of their choice. To help you makethe most of your giving power, donations canbe made using cash, check, payroll deductionor PDO donation.

This year the WakeMed Gives committee – co-chaired by Janis McLaughlin, manager,(Outpatient Rehab) and Donna Lane, RN,manager (Labor & Delivery) – is planning anumber of great events to have some fun whileraising awareness about this great opportunityto give back to our community:

• Basket and cake auctions

• Raffles and prize drawings

• Wear RED day

• Events and activities system-wide

Be on the lookout for much more informationabout the campaign in the coming weeks and,remember: Every gift – no matter the size – makes a difference for our patients and thecommunity.

Get Ready for WakeMed Gives!