Vox_T_Corporate_Brochure

contents

Vox Telecom Overview

Points of Presence

International Infrastructure

Product Overview

Access & Connectivity

Voice Solutions

Infrastructure Services

Security Solutions

Messaging & Collaboration

Mobility Solutions

Consulting & Software Integration

Management & Monitoring

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hi!

Vox Telecom Limited is a leading telecoms operator, providing voice, data and collaboration services to the South African market. The Group competes in both the business and consumer sectors and has primary offices in Johannesburg, Pretoria, Durban, Cape Town and Port Elizabeth. Vox Telecom, established in 1998, has established itself as one of the major players in the telecoms market and is one of the largest black-owned telecommunications companies in South Africa.

As a licensed network operator, Vox Telecom provides a suite of comprehensive enterprise, SME and consumer telecommunications solutions that include alternative voice solutions, data access and ISP services, cutting-edge cloud services, a variety of PBX and video conferencing services, telephony management systems, faxing and text messaging applications.

Vox Telecom’s unbiased approach when it comes to technology, combined with a dedication to cost minimisation and an uncompromising attitude towards service delivery, has resulted in long-term partnerships with thousands of South African corporates, government organisations, SMEs and consumers.

In order to ensure uncompromised customer service levels, Vox Telecom operates offices in all the major metros around South Africa, as well as in East London, Upington, Mmabatho, Polokwane, Kimberley, Bloemfontein and Nelspruit.

Vox Telecom’s national footprint also extends to 30 agencies around the country.

Vox Telecom has built long-term partnerships with thousands of South African corporates, government organisations, SMEs and consumers - and prides itself on technical expertise, innovation and the delivery of superior product quality.

Vox Telecom retains accountability for all implemented technology and systems, and offers an uncompromising attitude towards service delivery backed by an extensive team of account managers, technical engineers and a 24/7/365 support centre.

With more than 13 Points of Presence (PoPs) and Consumer/SME branches and agencies spread throughout the country, Vox Telecom is well positioned to offer localised, uninterrupted service delivery

to all our customers. Comprehensive fibre redundancy both locally and internationally ensures Vox Telecom’s world class network offers customers an unparalleled experience and complete peace of mind.

PORT ELIZABETH

POLOKWANE

VOX WAVERLEY

RICHARDS BAY

DURBAN

KIMBERLEYBLOEMFONTEIN

INTERNET SOLUTIONS BREE STR.

FRICKER RD

CENTURION

TERACO

CAPE TOWN

TERACO

NEOTEL MIDRAND

NELSPRUIT

RUSTENBURG

TERACO

we’vePoPed upeverywhere

we’ve got you covered

Overview

Points of Presence

Vox Telecom |

welcome

servicedelivery

EAST COASTWEST COASTJOHANNESBURG

WAVERLEY

SOUTH AFRICA

UNITED KINGDOM

CAPE TOWNNEWLANDS

LONDONTELEHOUSE

EASSY

LONDONTELECITY

TERACO

DURBANWESTVILLE

WACS

SAT3WACS

SEACOM

Vox Telecom was the first South African company to interconnect with Telkom in London and the first alternative telco to interconnect locally with all the major incumbents. With complete redundancy

on the East and West coasts, two PoPs in London and links into independent Teraco environments, we are well positioned to offer customers a continuously accessible service.

International infrastructure

| Vox Telecom

uncompromisingattitude towards

Page Vox Telecom - Product Overview |

overviewproduct

ACCESS & CONNECTIVITYVox Telecom offers a full suite of access and internet connectivity services, including DSL, Diginet, fibre, wireless and satellite. Vox Telecom also provides a variety of ways to customise internet access solutions to suit location and business requirements. Our high- tech data centres offer both virtualisation and full secure server hosting in completely redundant environments. Local peering with all major players, comprehensive SLAs and international redundancy mean Vox Telecom’s bandwidth, APN and VPN services are unrivalled.

VOICE SOLUTIONS

Vox Telecom offers high-quality, sophisticated IP voice services, as well as state-of-the-art installed or hosted PBX systems, messaging services and telephony management services. Our IP voice services offer customised, powerful new ways to communicate, while helping decrease total cost of ownership. Vox Telecom’s voice solutions provide management simplification, industry-leading SLAs with comprehensive reporting, and full integration into smartphones and PCs. Our range includes PBX, IP Centrex and managed voice solutions.

INFRASTRUCTURE SERVICES

Vox Telecom’s comprehensive range of outsourced infrastructure services offer a highly customised, reliable IT infrastructure and complete management of your IT environment designed to meet the dynamic needs of today’s businesses. Infrastructure solutions are crafted to achieve the most appropriate and redundant system for every customer, with every solution offering a complete managed service. These services include hosting, virtualisation, application delivery, storage, back-up services and IT management.

Vox Telecom Product Overview

| Vox Telecom - Product Overview

Vox Telecom - Product Overview |

SECURITY SOLUTIONS

For businesses, a security breach usually entails financial penalties, loss of reputation and business, and potential legal action. As the threat of security breaches grow exponentially, security is a vital element of every business strategy. However, it remains one of the most challenging organisational disciplines to understand, implement and maintain. Vox Telecom’s security solutions assist with simplifying this complex world, while managing threats, reducing risk and meeting compliance standards. Our security solutions cover all requirements, including desktop and network security, access control, information and event management and risk and compliance assessments.

MESSAGING & COLLABORATION

Today, all businesses seek to harness the collective power of individuals. Collaboration brings together individuals who have varying knowledge, experience and skills to work toward a common goal. Vox Telecom’s messaging and collaboration solutions empower businesses to increase productivity whilst reducing travel costs, improving and personalising communication, and improving decision making. Our range includes email, fax, voice conferencing, SMS, video conferencing and collaboration tools.

MOBILITY SOLUTIONS

Bring Your Own Device (BYOD) popularity is forcing IT departments to assess the security, integration and cost headaches introduced by the proliferation of smartphones, tablets and other mobile devices in the workplace. Vox Telecom’s Enterprise Mobility solutions are designed to assist businesses with seamless and secure integration of mobile devices into corporate networks, and to manage costs, maximise value and take full advantage of the productivity opportunities that mobile devices bring to organisations. Our mobility solutions include corporate APN, Wi-Fi, Mobile Data services and cater for the management of mobile devices, mobile content, mobile expense and mobile applications.

CONSULTING & SOFTWARE INTEGRATION

Consulting & Software Integration focuses on delivering professional ERP, CRM, IT consulting services and Business Intelligence offerings based on the business and productivity software from Microsoft, including Microsoft Dynamics GP, Microsoft Dynamics CRM, SQL Server, SharePoint, Office 365 and Microsoft Lync. Vox Telecom’s Project Methodology is based on Microsoft “Sure Step”, and with the longest standing Dynamics GP partnership in South Africa together with an expert understanding of software solutions and business requirements, project success is ensured with quantifiable deliverables, whilst setting and maintaining expectations and achievable delivery timeframes. Vox Telecom’s team of dedicated and professional consultants bring over 100 years of combined experience in ERP, CRM and IT consulting, guiding your business through the ever changing and complex IT environment. The managed service offering includes accounting, payroll and statutory compliance services for companies or smaller organisations.

Vox Telecom continues to have a major impact on the telecommunications

landscape in South Africa

MANAGEMENT& MONITORING SOLUTIONS

Vox Telecom’s management and monitoring solutions ensure peace of mind when it comes to business risk mitigation. Comprehensive solutions monitor everything in a business from hardware and application performance, to capacity utilisation, expense and fraud monitoring to actual monitoring of premises. Vox Telecom’s range caters for all telephony management and reporting, network and application monitoring and CCTV monitoring.

SERVICE LEVEL AGREEMENTS

Vox Telecom offers comprehensive SLAs to cater for customers with business-critical, advanced technology solutions requiring additional levels of support. The range of SLAs available operate to the highest support standards, delivered by qualified, certified engineers and feature defined support parameters, quantifiable reports and proactive notifications backed by a money-back guarantee for non-delivery.

MANAGED SERVICES

Deploying and maintaining advanced technology solutions can be complex, involving many technical decisions. It requires the experience of individuals who have successfully implemented technical deployments and understand the process. All the services delivered by Vox Telecom are developed and delivered within the ITIL framework. Vox Telecom’s 24/7/365 Service Centre delivers a single point of contact, offering proactive monitoring of all technologies. Second line support is delivered by a team of certified engineers, supporting enterprise-level SLAs. The managed services portfolio caters for medium enterprises all the way up to large, multi-site corporate customers and their diverse requirements.

CLOUD SERVICES

The Vox Telecom Cloud has been developed from the ground up and features a cutting-edge network, data centre, infrastructure, one of the broadest application layers and industry-leading SLAs with fully managed services when required. Only superior technology is employed, which is fully compliant with current legislation and ensures users access to the most up-to-date applications. Businesses can procure IT services without investing in expensive assets and resources and enjoy the luxury of paying only for what they use. Vox Telecom’s state-of-the-art cloud services offer a flexible, cost-effective alternative for delivering IT services in a way that complements existing systems and processes.

We do this by offering innovative, reliable products

that are competitively priced and are supported by

outstanding customer service.

| Vox Telecom - Product Overview

Vox Telecom - Access & Connectivity |

connectivityaccess &

completeredundancy

international

> Full suite of access & internet connectivity services

> Carrier-grade network with more than 13 Points of Presence (PoPs) spread throughout the country and 2 in London

> Complete international redundancy

> Consumer and enterprise products that offer high-quality, reliable connectivity

> Connectivity solutions for every environment, anywhere in South Africa

> Managed services element provides complete peace of mind

access & connectivity

Introduction

Vox Telecom offers a full suite of access and internet connectivity services, including DSL, Diginet, fibre, wireless and satellite. Vox Telecom also provides a variety of ways to customise internet access solutions to suit location and business requirements. Our high- tech data centres

offer both virtualisation and full secure server hosting in completely redundant environments. Local peering with all major players, comprehensive SLAs and international redundancy mean Vox Telecom’s bandwidth, APN and VPN services are unrivalled.

| Vox Telecom - Access & Connectivity

DSL• A range of ADSL solutions to fit both business and consumer requirements.

• High-speed, quality network that offers cost-effective connectivity and completely unshaped solutions for business.

• Available country wide, with round-the-clock support and an easy-to-use customer zone.

• Hardware and static IP addresses with Business ADSL solution.

• Capped and uncapped options available, with line speeds varying from 1Mbps to 40Mbps.

Fibre• Multi-point, high-speed connectivity between sites in order to improve speed and security, add redundancy and lower costs.

• Fast, secure and redundant first-world fibre access, and offers scalable bandwidth that grows with your business.

• Perfectly suited to convergence and offers a QoS- enabled service with 24/7/365 support.

• Simple to integrate into your existing LAN.

Wireless• A quickly deployable corporate wireless service that is offered on both licensed and open spectrums.

• Dedicated, symmetric last-mile wireless access that is perfect as either a primary or redundant link.

• Short lead times, reliability and guaranteed SLAs make wireless a viable alternative to fixed-line services such as Diginet and fibre.

• Scalability and flexibility mean a quick upgrade path, and reliability is guaranteed through a 99.5% access link uptime SLA.

Satellite• A quick-to-install broadband satellite service that delivers reliable, high-speed internet connectivity to users in areas with limited or no internet access, at costs comparable to current terrestrial services.

• With services on both Ka- and Ku-band, availability is guaranteed throughout southern Africa.

• Fast, reliable and wide-reaching internet access that is available in both capped and uncapped plans.

• Suitable for both businesses (primarily as a failover link) and home users, satellite eliminates fixed-line unavailability risks, as well as cable theft or poor signal strength concerns.

Cost-effective connectivity on a

high-speed, quality network

DSL

Fast, secure & redundant first-world

fibre access

Fibre

Symmetric, last-mile wireless access that’s

quick to deploy

Wireless

Quick-to-install broadband satellite

that’s available anywhere

Satellite

Secure virtual private network that can be accessed from

anywhere

MPLS

World-class network that offers a high-

quality connectivity experience

Bandwidth

Portfolio

Vox Telecom - Access & Connectivity |

• With installers on standby around the country, satellite is a cost-effective broadband solution that brings high- speed internet to all rural or under-serviced areas.

Mobile Data & APN• Mobile data access solutions for enterprise and corporate customers that offers secure connectivity to both the internet and existing MPLS services from anywhere.

• Reduced employee data costs with centralised control (and data budget notifications).

• Cost effective usage of bandwidth by allowing all users to utilise the same, cost-effective bandwidth bundle.

MPLS• Create a fully managed, secure virtual private network that can be accessed from anywhere.

• With seamless network interaction to your existing intranets (from any location), this VPN solution is designed to provide secure, reliable transport of critical applications across a unified platform.

• Infrastructure is based on MPLS (Multiprotocol Label Switching) and offers both QoS and CoS traffic engineering options.

Bandwidth• With more than 13 Points of Presence (PoPs) spread throughout the country (and 2 in London), as well as complete redundancy on the East and West coasts, Vox Telecom’s world-class network offers customers an unparalleled connectivity experience.

• With plans designed for both consumers and enterprises, all focus remains on quality, affordability and reliability.

high quality,reliable

connectivity

| Vox Telecom - Access & Connectivity

carrier-gradenetwork

Vox Telecom - Voice Solutions |

solutionsvoice

> Sophisticated IP voice services that deliver high quality voice and save money

> Complete corporate voice solutions that offer an infrastructure alternative

> Fully managed, on-site PBX that allows easy migration to IP telephony

> Full feature, on-site IP PBX with no dependency on expensive proprietary solutions

> Cloud-based IP PBX with DSL last mile connectivity

> Fully managed and hosted IP contact centre solution

voice solutions

Vox Telecom offers high-quality, sophisticated IP voice services, as well as state-of-the-art installed or hosted PBX systems, messaging services and telephony management services. Our IP voice services offer customised, powerful new ways to communicate, while helping decrease total cost of ownership. Vox Telecom’s voice solutions provide management simplification, industry-leading SLAs with comprehensive reporting, and full integration into smartphones and PCs. Our range includes PBX, IP Centrex and managed voice solutions.

Introduction

| Vox Telecom - Voice Solutions

fully managedon-site PBX

complete

voice solutionscorporate

On-site PBX• On-site PBX solution that enables customers to migrate to an IP telephony environment through a phased roadmap approach.

• Transition into a full-fledged IPT environment at a low cost.

• Various purchase options to suit any financial management style.

• Equipped with both TDM and IP functionality.

• Supports multiple technologies (TDM, IP, DECT and WLAN).

• Partnerships in place with market-leading, trusted brands.

• Unified communications and collaboration technology.

• Scalable and affordable.

IP Telephony• Fully managed, open-sourced hosted IP telephony solution utilising DSL last-mile access.

• Superb quality telephony at a fraction of the price of traditional PBX solution.

• Port number/s to the Vox Telecom network.

• Feature-rich and fully customisable hosted PBX solution that will ensure lower capital investment and telephony costs.

• Best of breed technology.

• All telephony solutions can be paired with Verto Connect, Vox Telecom’s hosted contact centre offering.

Fixed & Mobile GSM• Advanced least cost routing technology using GSM SIM termination.

• Fully managed service that drastically reduces your telephony bill.

• Reduced rates on cellular, local, and national calls.

• No minimum billing applied.

• No SIM-related subscription charges or “bundled minutes” requiring utilisation management.

• Industry-leading Service Level Agreement (SLA).

• No PBX-related charges.

• Configuration checks, routing programming and all maintenance included.

Cloud-based IP PBX solutions for any size

of business

Host GoPBX

Fully managed on-site PBX systems

that enable an IP telephony

integration path

On-SitePBX

Hosted IP telephony & contact centre

platforms

IP Telephony

Fully managed Least Cost Routing

for cellular, local & national calls

Fixed & Mobile GSM

Portfolio

Vox Telecom - Voice Solutions |

| Vox Telecom - Infrastructure Services

Vox Telecom - Infrastructure Services |

servicesinfrastructure

Vox Telecom’s comprehensive range of outsourced infrastructure services offer a highly customised, reliable IT infrastructure and complete management of your IT environment designed to meet the dynamic needs of today’s businesses. Infrastructure solutions are crafted to achieve

the most appropriate and redundant system for every customer, with every solution offering a complete managed service. These services include hosting, virtualisation, application delivery, storage, back-up services and IT management.

infrastructureservices

> Reduction in infrastructure, hardware, bandwidth, licencing & support costs due to true cloud migration options

> Fully redundant, enterprise-class infrastructure at a fraction of the cost Deliver applications to virtually any device or smartphone

> Complete outsourcing of IT environment

> Access to technology experts, avoiding the resources, hassle & expense required for on-going systems management

> Fully managed online backup solution for critical data

Introduction


access to

expertstechnology fully managed

online backupsolution

Server, Desktop & LAN support• Gain complete peace of mind by outsourcing your IT maintenance and monitoring.

• More than a decade of experience in IT support.

• One-stop shop for technical support, infrastructure supply and hardware rentals.

• A team of certified engineers (including Microsoft, Cisco and Fortigate certification).

• Proactive remote monitoring and daily health checks.

• Offsite backup storage, ensuring business continuity, compliance and risk mitigation.

• Fix your monthly IT support spend.

• Securing your information, managing personal devices, firewalls and policy compliance.

• Optimisation and integration of all communications - get advice on everything from mail environments to smart devices.

• Manage and optimise all Microsoft software licencing.

• Immediate support wherever you are via industry- leading, secure remote management platform.

• Solutions are tailored around your existing IT skills capability.

Hosting• CCTV surveillance

• Automated HVAC (heating, ventilation, and air conditioning) systems

• 24/7/365 monitoring and support

• Early smoke detection system

• State-of-the-art fire suppression

• Network diversity and performance

• Flood detection

• Redundant power and UPS

• Flexible alert policies

• IP-enabled data logging

• Proximity card access

• Forced entry alarm

• Access monitoring

• Remote device management

• Remote administration

• Door sensors

• User access scheduling

• Event logging

Portfolio

World-class hosting solutions offering

comprehensive security

Hosting

Enterprise-grade hosting functionality

at a fraction of the cost

Virtualisation

Deliver any application to

virtually any device

Application Delivery

Store and save all data and access historical data

forever

Backup & Storage

Access historical data forever

Archiving

Fully managed IT, hardware,

licensing & power management

Server, Desktop &

LAN support

Vox Telecom - Infrastructure Services |

Virtualisation• Solutions built on the sophisticated VMware VSphere 5 hypervisor

• Stable, secure, high availability Virtual Machines (VMs)

• Easily configurable and allow granular customisation of VMs at any time

• Hosted on world-class Cisco UCS Blades and EMC enterprise SANs

• Plugged directly into Vox Telecom’s first-tier core network

• Avoid capital expenditures incurred with new servers and storage area

• Seamless delivery of service with instant access to scalable memory, processing and storage

• Ideal for mission critical set of applications or delivering a simple website

• Cost effective solutions to meet any business’s needs

Archiving• Prevent data loss from natural and man-made disaster

• More cost effective than using the traditional method of simply adding more storage (disks) and servers

• Comply with relevant legislation and compliance issues

• Retrieve historic information 24/7/365

• Continuous availability of archived data for reporting and compliance audits

• Dramatically reduce managed storage costs related to both new equipment investments and inactive data or retired applications

Backup & Storage• Fully managed online backup solutions for critical data

• Award winning control panel

• LAN discovery - full on-site data audit included

• Guaranteed SLA of 99.5% uptime

• Storage for all types of data

• Dual data centres

• Continuous data protection (CDP)

Storage• Comprehensive file management via central storage of all vital data

• Delivers secure remote access to important files and programmes

• Manage bandwidth via real-time usage reports

• Secure and controlled access to critical and private files on a per-user basis

• Enhanced failover and disaster recovery

• Designed to scale with any business

• 24/7/365 monitoring and software maintenance

Application Delivery• Delivery mechanism that delivers any application to any device (iPad, Android, Mac, and Linux)

• Seamless, no additional development required

• Use less bandwidth than Citrix or Terminal Services

• Deliver MS Office alongside, including Hosted Exchange, providing a Virtual Desktop at a fraction of the cost

• Users have instant access to their business applications as long as the device has a screen and an internet connection

• Security is enhanced as there is no data to be intercepted on the customer’s network


Vox Telecom - Security Solutions |

securitysolutions

For businesses, a security breach usually entails financial penalties, loss of reputation and business, and potential legal action. As the threat of security breaches grow exponentially, security is a vital element of every business strategy. However, it remains one of the most challenging organisational disciplines to understand, implement and

maintain. Vox Telecom’s security solutions assist with simplifying this complex world, while managing threats, reducing risk and meeting compliance standards. Our security solutions cover all requirements, including desktop and network security, access control, information and event management and risk and compliance assessments.

> Holistic solutions portfolio that provides complete network protection

> Enables compliance with information protection legislation

> Device & user control at any level

> Contain & identify security breaches before they happen

> Automate threat management & remediation

security solutions

device anduser control

Introduction

at any level

| Vox Telecom - Security Solutions

Endpoint Security• Endpoint security is about protecting the devices that access the network at the last point, i.e. smartphones, tablets and PCs.

• These points are typically the most vulnerable to viruses and hackers because they are more often than not the least guarded areas of the network.

• Secure any device against viruses and malware, on a per device or per user model.

Network Security• A comprehensive unified threat management system that ensures your network is protected.

• Increased protection and productivity that connects offices and remote workers with ease.

• Supports rapid network growth, as well as controlling and reporting on employees’ internet usage.

• Faster up-times, reduced latency, simplified configuration options and 24/7/365 telephonic support.

Authentication• An information and event management system enables a single view of multiple-location data in order to spot trends and identify patterns that are out of the ordinary.

• The main purpose of this system is to reduce potential risks and security threats before they occur.

• Multiple collection agents are deployed to gather security-related events from end-user devices, servers, network equipment (such as firewalls and intrusion-prevention systems) and forwarded to a centralised management console that constantly performs inspections and flags anomalies.

Risk & Compliance Assessment• Risk and compliance software, analysed by an experienced team of engineers, assist with identifying governance and compliance requirements, deliver real- time insight into vulnerabilities and policies, and automate threat management and remediation.

• With a single console that shows network and endpoint activity, it’s easy to pinpoint gaps in security compliance and identify vulnerabilities so that businesses can protect their most critical assets by focusing security investments where they matter most.

Secure any device against viruses &

malware

Endpoint Security

Unified threat management to

protect your network

NetworkSecurity

Reduce potential risks & security threats before they occur

Authentication

Identify & implement governance

& compliance requirements

Risk & Compliance Assessment

Portfolio

holistic

portfoliosolutions

Vox Telecom - Security Solutions |

| Vox Telecom - Messaging & Collaboration

Vox Telecom - Messaging & Collaboration |

messaging &collaboration

> On-site and hosted messaging & collaboration services

> Full suite of solutions to meet all business & consumer requirements

> Best-of-breed technology offerings

> Flexible business models

> Fully-managed education solutions

messaging & collaboration

Today, all businesses seek to harness the collective power of individuals. Collaboration brings together individuals who have varying knowledge, experience and skills to work toward a common goal. Vox Telecom’s messaging and collaboration solutions empower businesses to increase productivity whilst reducing travel costs, improving and personalising communication, and improving decision making. Our range includes email, fax, voice conferencing, SMS, video conferencing and collaboration tools.

Introduction

fully managededucation solutions

full suite of solutions to meet all your requirements


Fax• Fax still remains the most effective option for delivering critical documents such as purchase orders, invoices, statements and application forms.

• Fax is a secure point-to-point solution that is ubiquitous, traceable (audit trail) and cost effective.

• The Vox Telecom fax portfolio is built on the RightFax platform, the world’s leading enterprise fax and document distribution solution.

• RightFax enables a full suite of fax solutions, from full on-premise servers to cloud-based consumer and enterprise services

Email• Hosted Exchange from Vox Telecom is a world-class hosted email messaging and collaboration service that offers a secure, efficient way to communicate.

• Share contacts, calendars, task lists and public folders, and archive all mail, for half the price of an onsite server.

• Access enterprise-grade email functionality at affordable prices, with no capital outlay.

• Hosted in the cloud, multiple data centres ensures your mail is always backed up and running.

• Web and mobile access to email, and advanced anti-spam functionality.

SMS• Customised SMS solutions designed for consumer or enterprise requirements offer a powerful web-based interface with real-time campaign and message status delivery reports.

• Gain access to dedicated SMS short codes with keyword routing to specific email destinations.

• Both on-site and off-site solution offerings, with the ability to send and receive thousands of SMSs per hour via a bulk SMS web-services API.

Collaboration & Learning• Digital collaboration is becoming increasingly important in today’s high-paced work environment.

• Digital whiteboards offer powerful collaboration tools via interactive surfaces that take teamwork to the next level.

• Work “live” on the same document or presentation from anywhere in the world.

• Share presentations and documents effortlessly with an easy-to-use, one-click interface.

• No note taking is necessary as documents and notes can be immediately emailed to all participants.

• Vox Telecom’s collaboration tools integrate with Microsoft Lync, Office and existing video conferencing systems.

High-definition video conferencing,

with recording & streaming functionality

Visual Communications

Customised SMS solutions designed

for consumer or enterprise needs

SMS

Interactive whiteboards

that offer live collaboration &

document sharing

Collaboration& Learning

World-class hosted email messaging & collaboration

solution

Email

From on-premise to cloud-based

consumer & enterprise fax

services

Fax

Portfolio

Vox Telecom - Messaging & Collaboration |

Visual Communications• Multi-purpose boardrooms and environments that integrate all audio visual technologies into a single environment.

• Mobile video conferencing app that lets you connect wherever you are.

• Cloud-based hosted bridge that offers multi-point conferencing without investing in expensive infrastructure.

• All-in-one video conferencing bundles that cut out exorbitant travel costs.

• Hosted recording and streaming that enables you to broadcast your live and on-demand HD videos to anyone in the world – at the click of a button.

• Gain complete peace of mind with the visual communications managed services portfolio.

• Free instant teleconferencing service.

• Dedicated solution architect assigned to each project.

• Comprehensive consultation process to ensure optimal solution.

flexible

modelsbusiness

best-of-breedtechnology


Vox Telecom - Mobility Solutions |

mobilitysolutions

mobility solutions

> Control and manage mobile devices within the corporate network

> Secure data & comfortably integrate devices

> A multi-platform approach that works on every popular operating system

> Essential in adopting a Bring Your Own Device (BYOD) policy

> Complete management of mobile devices, applications, content & costs

> Securely push security policies & applications to all devices

> Allocate and manage voice & data budgets by user and/or mobile device

Bring Your Own Device (BYOD) popularity is forcing IT departments to assess the security, integration and cost headaches introduced by the proliferation of smartphones, tablets and other mobile devices in the workplace. Vox Telecom’s Enterprise Mobility solutions are designed to assist businesses with seamless and secure integration of mobile devices into corporate networks, and to manage

costs, maximise value and take full advantage of the productivity opportunities that mobile devices bring to organisations. Our mobility solutions include corporate APN, Wi-Fi, Mobile Data services and cater for the management of mobile devices, mobile content, mobile expense and mobile applications.

Introduction

complete management of mobile devices

| Vox Telecom - Mobility Solutions

Wi-Fi• Fully managed Wi-Fi suite for businesses (with comprehensive SLAs), with secure network access infrastructure that supports BYOD.

• Network security is vital as Wi-Fi becomes increasingly prominent.

• Simple, rapid deployment with centralised control and auto-provisioning of multiple devices.

• Easily manage an extensive number of concurrent connections and access real-time monitoring and device management.

• Comprehensive frequency planning based on building structures is offered by an experienced technical team.

Mobile Data & APN• Mobile data access solutions for enterprise and corporate customers that offers secure connectivity to both the internet and existing MPLS services from anywhere.

• Reduced employee data costs with centralised control (and data budget notifications).

• Cost effective usage of bandwidth by allowing all users to utilise the same, cost-effective bandwidth bundle.

Mobile Device Management (MDM)• Secure and manage mobile devices across multiple Operating systems e.g. iOS, Android, Windows and Blackberry.

• Integrates into existing email and authentication environments such as Microsoft Exchange, ActiveSync, Active Directory and Lotus Notes.

Mobile Expense Management (MEM)• Manage and monitor usage by user and/or devices.

• Reduce cost of mobile data by implementing a corporate APN, Cloudware or user budgets.

• Whilst mobility has potential to improve revenue and productivity, an unmanaged mobility rollout can result in increasing cost.

• Effectively allocate and manage mobile voice, and data costs.

Reduce costs by managing &

monitoring usage by user and/or device

Mobile Expense

Management

Mobile-enable business applications

& content, & configure

app-level policies

Content & Application

Management

Secure and manage mobile devices across

multiple operating systems

Mobile Device

Management

Secure, mobile connectivity from

anywhere

Mobile Data &

APN

Fully managed Wi-Fi solution that offers network security &

monitoring

Wi-Fi

Portfolio

Vox Telecom - Mobility Solutions |

Mobile Application Management (MAM)• Mobile-enable business applications and configure app-level policies via enablement and control.

• Enablement creates true mobility of any application, and enables the delivery of legacy applications to virtually any device seamlessly and instantly.

• Control offers a consolidated application storefront which provides both the tightest security and best end-user experience for the distribution and delivery and management of mobile applications company-wide.

• Protects documents and email from unauthorised access and distribution.

• Documents are encrypted and may only be opened within the container.

• Content may be wiped should the device be lost, stolen or compromised.

• Utilise Cloudware, to access content without storing a local copy on the device.

allocate and manage voice and data budgets by user and/or device

| Vox Telecom - Mobility Solutions

multi-platformapproach

Vox Telecom - Consulting & Software Integration |

consulting &softwareintegration

Consulting & Software Integration focuses on delivering professional ERP, CRM, IT consulting services and Business Intelligence offerings based on the business and productivity software from Microsoft, including Microsoft Dynamics GP, Microsoft Dynamics CRM, SQL Server, SharePoint, Office 365 and Microsoft Lync. Vox Telecom’s Project Methodology is based on Microsoft “Sure Step”, and with the longest standing Dynamics GP partnership in South Africa together with an expert understanding of software solutions and

business requirements, project success is ensured with quantifiable deliverables, whilst setting and maintaining expectations and achievable delivery timeframes. Vox Telecom’s team of dedicated and professional consultants bring over 100 years of combined experience in ERP, CRM and IT consulting, guiding your business through the ever changing and complex IT environment. The managed service offering includes accounting, payroll and statutory compliance services for companies or smaller organisations.

consulting & software integration

Introduction

> Comprehensive software & consulting solutions to guide you through a rapidly changing IT environment

> More than 100 years of combined experience in ERP and CRM consulting

> Gain access to the full Microsoft productivity suite

> Outsourced accounting & payroll services

> Microsoft Silver Certified CRM & ERP partner

> One of the first Microsoft Dynamics GP (formerly Great Plains) partners in South Africa

> Reduce infrastructure, software & licencing costs by moving to the cloud

| Vox Telecom - Consulting & Software Integration

Portfolio

SharePoint and Yammer –

The new way to work together

Collaboration

Consulting and outsourced

accounting & payroll services

Consulting Services

Microsoft Dynamics GP –Beyond basic financials & operations

ERP

Microsoft Dynamics CRM – Full customer

relationship management

CRM

Microsoft Office 2013 & Office

365 – Full suite of productivity tools

Licensing

LicensingMicrosoft Office 2013 & Office 365 – The business productivity tool of choice Which productivity suite is best for enterprise use? Microsoft Office 2013 still has the edge. Now with the flexibility of Office 2013 in the Cloud (Office 365) and OneDrive you can extend the use of Office in your company because users already know how to use it. When used with Dynamics CRM, SharePoint, SQL Server and Dynamics GP, Office 2013 or Office 365 has no challenges.

CRMCustomer relationship management can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver return on investment through marketing automation, customer service, and sales force automation. Microsoft Dynamics CRM helps you turn every customer into a happy and loyal customer. Extract full value by linking the customer relationship management system to Microsoft Dynamics GP system and gain access to a complete financial customer view.

ERPMicrosoft Dynamics GP – Beyond basic financials & operations Supported by years of innovation and with more than 41,000 customers, Microsoft Dynamics GP extends the reach of insight, productivity, and collaboration across your entire business. From basic reporting to sophisticated analyses, Microsoft Dynamics GP gives people across your organisation fast, relevant access to information using familiar Microsoft tools. Rapid, flexible deployment options, a familiar user experience designed to maximise personal productivity, and the ability to quickly bring together people and systems, which help you run your business efficiently and drive business success.

gain access to

productivity suitethe full Microsoft

Vox Telecom - Consulting & Software Integration |

CollaborationSharePoint and Yammer – The new way to work togetherSharePoint introduces new ways to share your work and work with others, organise your projects and teams and discover people and information. Publish content to SharePoint from any Office application and share with people inside and outside your organization in a few simple clicks. Use the power of Yammer (the enterprise social network) with SharePoint and CRM to keep all your staff colleagues, suppliers and customers in the loop.

Consulting ServicesERP and CRM ConsultingExperienced and qualified consultants and staff strategically connect your business and technology resources. As a Silver Certified Microsoft Dynamics ERP and CRM Partner with over 17 years of experience, Vox Telecom is an expert in the implementation of the Award Winning Dynamics Enterprise Resource Planning (ERP) application GP and the market leading Dynamics Customer Relationship Management Application (CRM) from Microsoft. Vox Telecom extends the reach of ERP and CRM by leveraging the technology stack from Microsoft including: • Office 2013 and Office 365• SharePoint Server 2013• SQL Server 2012 • Reporting services • Analysis server• Lync (Unified Communications)

comprehensive

solutions

software &consulting

outsourced

payroll servicesaccounting &

| Vox Telecom - Consulting & Software Integration

Vox Telecom - Management & Monitoring |

management& monitoring

Vox Telecom’s management and monitoring solutions ensure peace of mind when it comes to business risk mitigation. Comprehensive solutions monitor everything in a business from hardware and application performance, to capacity utilisation, expense and fraud monitoring to actual monitoring of premises. Vox Telecom’s range caters for all telephony management and reporting, network and application monitoring and CCTV monitoring.

management & monitoring

> Monitor & control telephony usage and expenses

> Manage & verify carrier & vendor performance, optimising return on communications investment

> Measure end-to-end performance of business-critical applications in real-time

> Ensure network performance without expensive hardware & maintenance costs

> Remotely control access gates, server rooms & building lighting

> Keep armed response contractors honest by monitoring service levels & response times

Introduction

Remotely control access gates, server rooms & building lighting

| Vox Telecom - Management & Monitoring

Web-based management of

business telephony

Telephony Management & Reporting

Performance measurement of business-critical

applications

Remote monitoring service using an

existing data link

Network & Application Monitoring

CCTV Monitoring

Telephony Management & Reporting• Enjoy a holistic view of communication patterns and expense via a powerful web-based Communications Expense Management System (CEMS).

• Provides a balance between ability and usability enabling organisations to make informed business decisions in order to manage and control communication expenses.

• Accurately allocate fixed-line costs to branches, departments and individuals, and report on all facets of communication traffic through the ability to monitor voice (fixed and mobile), data (fixed and mobile), fax and SMS.

Network & Application Monitoring• Deliver unprecedented network performance insight from a simple-to-use interface and gain the ability to continuously monitor end-to-end network performance in real time.

• Plug-and-play installation – at any point in a network (no servers required) – and easily measure asymmetric performance in both directions of the network path.

• Assess network readiness for new applications, services and infrastructure, and quickly and precisely troubleshoot network issues with actionable diagnostics.

• Report on historical network performance and SLA compliance.

CCTV Monitoring• Leverage maximum ROI from existing Vox Telecom connectivity costs and keep armed response contractors honest by monitoring service levels and response times.

• Eliminate guarding-related problems, such as the high cost and intimidation of personnel, collusion by guards and ineffective patrolling.

• IP interaction with the site effectively warns off intruders before break in and damage to property and the ability to remotely control of access gates, server rooms, building, lighting, etc. takes security to the next level.

Ensure network

performance

without expensive hardware and

maintenance costs

Portfolio

Vox Telecom - Management & Monitoring |

Tel: +27 (0)87 805 0000Fax: +27 (0)87 807 [email protected]

Rwenzori Building, Rutherford Estate 1 Scott Street, Waverley, 2090PO Box 369, Rivonia, 2128South Africa

For more information on complementary or alternative products visit us at voxtelecom.co.za

Vox_T_Corporate_Brochure

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