VOLUNTEER ORIENTATION. TABLE OF CONTENTS  SAINT JOSEPH MERCY HEALTH SYSTEM  DRESS CODE ...

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Transcript of VOLUNTEER ORIENTATION. TABLE OF CONTENTS  SAINT JOSEPH MERCY HEALTH SYSTEM  DRESS CODE ...

  • Slide 1
  • VOLUNTEER ORIENTATION
  • Slide 2
  • TABLE OF CONTENTS SAINT JOSEPH MERCY HEALTH SYSTEM DRESS CODE CUSTOMER SERVICE SMOKING POLICY INFECTION CONTROL WORKPLACE SAFETY PATIENT RIGHTS AND RESPONSIBILITY CONFIDENTIALITY HIPPA
  • Slide 3
  • Saint Joseph Mercy Health System Saint Joseph Mercy Health System (SJMHS) is a health care organization serving six counties in southeast Michigan including n Arbor, 443-bed St. Joseph Mercy Oakland in Pontiac, 304-bed St. Mary Mercy Livonia, 164-bed St. Joseph Mercy Port Huron, 136-bed St. Joseph Mercy Livingston in Howell, and 113-bed St. Joseph Mercy Chelsea. Combined, the six hospitals are licensed for 1,697 beds, have six outpatient health centers, five urgent care facilities, more than 25 specialty centers; employ more than 14,000 individuals and have a medical staff of nearly 3,200 physicians. SJMHS has annual operating revenues of about $1.9 billion and returns $127 million to its communities annually through charity care and community benefit programs. SJMHS is a member of CHE Trinity Health Livingston, Macomb, Oakland, St. Clair, Washtenaw and Wayne. It includes 537-bed St. Joseph Mercy Ann Arbor, the second largest Catholic health care system in the country. Based in Livonia, Mich., CHE Trinity Health operates in 20 states and employs nearly 87,000 people. For more information on health services offered at Saint Joseph Mercy Health System, please visit www.stjoeshealth.org.www.stjoeshealth.org
  • Slide 4
  • Service Excellence Standards We appreciate each and every one of our customers and believe it is an honor to serve them. We know our customers have a choice in care and we are grateful they chose us.
  • Slide 5
  • Diversity Diversity is an environment wherein differences are valued and integrated into every part of an organizations operation. We Value Differences We recognize and value each persons unique culture, ethnic origin and beliefs. We value and seek to understand different viewpoints. We ask the customer what name they prefer; otherwise we use titles like sir or maam. We treat customers and colleagues with the utmost respect regardless of their age, gender, culture, religion or their physical, social, or economic status. We respect individual and cultural preferences regarding modesty. We adapt our language and behavior to fit the age, gender, and culture of the customer. We pay attention to peoples verbal and non-verbal expressions.
  • Slide 6
  • Mission and Guiding Behaviors Mission- We, CHE Trinity Health, serve together in the spirit of the Gospel to be a compassionate and transforming healing presence within our communities. Core Values- Reverence, Commitment to Those Who are Poor, Justice, Stewardship, and Integrity Guiding Behaviors- We support each other in serving our patients and communities We communicate openly, honestly, respectfully and directly We are fully present We are all accountable We trust and assume goodness in intentions We are all continuous learners
  • Slide 7
  • AS A MEMBER OF SJMHS TEAM Standards of Dress and Behavior Patients and families form opinions about our standard of care partially from the appearance of those caring for patients.
  • Slide 8
  • Dress Code Volunteers must wear a burgundy jacket at all times when volunteering. On your first day, stop by Guest Services to pick up your jacket. You are required to wear a SJMH identification badge. After completing a background check and health screening you will need to obtain your badge from Security. The badge must be worn at shoulder level and not be defaced in any way with stickers/pins attached. On your last day you must return your jacket and ID badge to the volunteer office.
  • Slide 9
  • Dress code Dos Wear your name badge and volunteer jacket at all times Wear closed toed shoes with hosiery Be conservative in hair, dress and make up, with long hair tied back Use fragrance-free personal products Donts No Blue Jeans, capri pants, leggings, sweatpants or shorts No sleeveless or midriff baring tops or jogging suits No sandals of any type, no bare legs No excessive jewelry No visible body piercings other than earrings No head covering except for religious or medical reasons No gum chewing No bare legs
  • Slide 10
  • Computer Usage SJMHS computers are to be used exclusively for hospital business such as swiping in/out to record volunteer hours. They are not to be used to check outside email, to surf the net or for any personal use. No homework while on duty. Misuse can be grounds for termination. Cellular Phone/ Technology Usage Cell phones and other devices such as IPads, laptops should remain off while on duty in the hospital. Smoking Policy Saint Joseph Mercy Health System (SJMHS) prohibits the use of tobacco in any form, non- tobacco smoking products, and artificial or electronic cigarettes on SJMHS-owned and leased property, including but not limited to, grounds, parking lots, vehicles in parking lots and within any SJMHS-owned or leased building or vehicle regardless of location. This policy applies to all persons, including but not limited to, patients, visitors, physicians and physician office staff, SJMHS associates and volunteers, contractors and temporary agency employees when on/in any location covered by this policy. Policies and Procedures
  • Slide 11
  • Patients-Domestic Violence (Intimate Partner Violence IPV) Given the magnitude of the problem of domestic violence in our society, Saint Joseph Mercy Health System (SJMHS) recognizes the need for early detection and acknowledges its role in providing access to the appropriate legal and social services in addition to delivering timely medical care. The purpose of this policy is to delineate the identification, intervention and referrals for victims of domestic violence. Definitions We define domestic violence as a pattern of abusive behavior in any relationship that is used by one partner to gain or maintain power and control over another intimate partner. Domestic violence can be physical, sexual, emotional, economic, or psychological actions or threats of actions that influence another person. This includes any behaviors that intimidate, manipulate, humiliate, isolate, frighten, terrorize, coerce, threaten, blame, hurt, injure, or wound someone. Policy If a volunteer learns of a situation that may indicate that a patient is a current victim of domestic violence, bring the information directly to the healthcare provider responsible for the patient. It will be their responsibility to further assess and refer according to our policy.
  • Slide 12
  • Infection Control Hand washing is the single most effective way to prevent the spread of infection Hands must be washed: On arrival to work Before leaving the restroom Before and after eating Before serving food After removing gloves Between handling of patients After using the toilet, after blowing or wiping the nose Before leaving the hospital. Avoiding contact with blood and other body fluids of patients is a standard precaution. When HCAI, multi-drug resistant organisms are suspected, the best prevention would be hand washing and wearing gloves.
  • Slide 13
  • Hand Hygiene Moisten hands well with running water. Apply soap to wet hands. Work up a lather using friction; be sure to get between the fingers and around the nails. Rub all surfaces for at least 15-30 seconds. Rinse with the running water flowing off the hands. Avoid touching the inner surface of the sink. Dry hands thoroughly with a paper towel; turn faucet off with a paper towel and discard the towel in the wastebasket.
  • Slide 14
  • Wheelchair Transportation You will receive specific wheelchair training from your unit Here are some key reminders- Always introduce yourself and be friendly, cooperative and cheerful. When assisting a patient in or out of a wheelchair be sure to set the brakes. See that the patient's arms are inside the armrests, not hanging over the side. Before transporting a patient make sure they are fully covered. Ask the patient if s/he is ready before moving and explain where you are going.
  • Slide 15
  • Tobacco-Free Environment SJMHS is committed to modeling a place of wellness and prevention, as well as treatment, for our patients, visitors, associates and volunteers. Smoking and tobacco use is prohibited anywhere on the hospital grounds including parked vehicles.
  • Slide 16
  • Volunteer Guidelines Site Liaison- Your main contact person for the unit you are assigned to. The person in charge of you who will be responsible for your orientation and training. Although you may report weekly to other staff. Please inform your liaison when you will be out of town, when you are sick, or when your discontinuing volunteering.
  • Slide 17
  • Volunteer Guidelines You are required to swipe in and out on the day you work. This is necessary for you to be covered by our liability insurance, to record your volunteer hours, and lastly your service awards. Volunteer kiosks are located in the following locations: SJMH Front Desk, RHB Staff lounge, Family Birth Center / Imaging Center hallway, Womens Health Center 2nd floor Information Desk. Volunteers working in other off site locations sign in where they work. Sign-in logs will be faxed on a monthly basis to (734)712-7178. When you come to volunteer and your sheet is gone, you will need to start a new one.
  • Slide 18
  • Illness, Attendance, & Acciden