Volunteer Dentistry for the Homeless
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DENTISTRY FOR THE HOMELESS
provided by
VOLUNTEERS AND STUDENTS
Kris Volcheck, DDS, MBAKris Volcheck, DDS, MBAClara Pineda, DDSClara Pineda, DDS
Katie Humphrey, RDHKatie Humphrey, RDH
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CASS Clinic Rules
1.1. Do GoodDo Good2.2. Socialize*Socialize*
3.3. TeachTeach4.4. ThankThank
5.5. Beauty MattersBeauty Matters
*the real number 1*the real number 1
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DO GOOD
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Doing Goodprevents pain
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SOCIALIZENumber one Reason to Volunteer
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TEACH
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Teach
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THANKDr. Bassett has been treating the homeless since CASSDental Clinic opened its doors on January 1. 2001. Dr.
Bassett focuses on homeless women who have beenvictims of domestic violence. Dr. Bassett is also adjunct
faculty at the Arizona School of Dentistry and OralHealth. When she works on the homeless patients, she
also instructs the dental students. The homelesspatients get world class “Smiles by Joyce” and the
dental students get an education that only a practitionerat Joyce’s level could provide.
To get more information about CASS Dental Clinicor to volunteer, please contact Kris Volcheck, DDS at
602.256.6945 x3123
Joyce Bassett DDS, FAGD.Volunteer Dentist of the Year
CASS Dental ClinicFor the Homeless
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THANK
THANK THANK CELEBRATE (socialize) CELEBRATE (socialize)
At the same timeAt the same time
And get good media…to boot.And get good media…to boot.
Run CASS Clinic Rules concurrentlyRun CASS Clinic Rules concurrentlyFor maximum effectFor maximum effect
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BEAUTY MATTERS
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Beauty is functional and enchances socializing, teaching,
education
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Socialize, Teach, Learn, surrounded by beauty
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BEAUTY MATTERS
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BEAUTY MATTERS
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BEAUTY raises money and does good
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BEAUTY MATTERS
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THE NEED Lack of ServicesLack of Services Impediment to the Homeless Client’s Impediment to the Homeless Client’s
SuccessSuccessPainPainInfectionInfectionEsteemEsteemEmployabilityEmployability
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HOW THE CLINICCAME TO BE
Central Arizona Shelter Services (CASS)Central Arizona Shelter Services (CASS) Financial resourcesFinancial resources DDS on-siteDDS on-site
Healthcare for the HomelessHealthcare for the Homeless SupportSupport FundingFunding
Office of Oral Health trailerOffice of Oral Health trailer Upcoming Clinic/CampusUpcoming Clinic/Campus
New emphasis on dentalNew emphasis on dental Funding and grant writingFunding and grant writing
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FEASABILITY OF PROGRAM
Assessing NeedAssessing Need StatisticsStatistics
Assessing Supply of VolunteersAssessing Supply of Volunteers Recruitment ListRecruitment List
Assessing Funding PossibilitiesAssessing Funding Possibilities Grant WritingGrant Writing
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ORIGINAL CLINIC
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ORIGINAL CLINIC
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ORIGINAL CLINIC
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MAINTAINING VOLUNTEERS
1. Socializing, drinking, eating, events. 1. Socializing, drinking, eating, events.
2. Making the world a better place. 2. Making the world a better place.
Do Good….but Just a Little. Do Good….but Just a Little. Do Good….but Just EnoughDo Good….but Just Enough WhenWhen
Accommodating SchedulesAccommodating Schedules FrequencyFrequency
Volunteer Burn-outVolunteer Burn-out WhatWhat
ChoicesChoices In Office Volunteer optionsIn Office Volunteer options
NewsletterNewsletter 3. Teach/ Learn3. Teach/ Learn Specialists teaching GP’s, CE’s in implants with patientsSpecialists teaching GP’s, CE’s in implants with patients Cutting edge supplies and equipment keeps volunteers intriguedCutting edge supplies and equipment keeps volunteers intrigued
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VOLUNTEERS What the homeless get from the volunteersWhat the homeless get from the volunteers What the staff gets from the volunteersWhat the staff gets from the volunteers What the volunteers get from their What the volunteers get from their
experienceexperience
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VOLUNTEER DENTAL LABS
A Critical ComponentA Critical ComponentBudget BusterBudget BusterFunctioning PatientsFunctioning Patients Employable PatientsEmployable Patients
Content VolunteersContent Volunteers
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STUDENTS
What the homeless get from the What the homeless get from the studentsstudents
What the staff get from the studentsWhat the staff get from the students What the students get from the What the students get from the
homeless homeless
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DENTISTRY AND CASE MANAGEMENT
IncentivesIncentives EmployabilityEmployability Continuum of CareContinuum of Care
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RESULTS
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RESULTS
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RESULTS
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METH MOUTH
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ELEMENTS OF A SUCCESSFUL VOLUNTEER
PROGRAMDDS requiredDDS required to direct the program. to direct the program.
a.a. Receptivity of volunteersReceptivity of volunteersb.b. CredibilityCredibility
c.c. Treatment Planning/ Continuity of CareTreatment Planning/ Continuity of Cared.d. Knowledge of Population-Specific Problems that directly affect the Knowledge of Population-Specific Problems that directly affect the
dental treatment and outcome. dental treatment and outcome. On-siteOn-site FundingFunding CollaborationCollaboration Proper Volunteer Recruiting and MaintenanceProper Volunteer Recruiting and Maintenance Proper use of VolunteersProper use of Volunteers Lab componentLab component
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A NEW HOME FOR THE HOMELESS
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A NEW HOME FOR THE DENTAL VOLUNTEERS AND
STUDENTS
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Hiking (socializing)
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Hiking …socializing
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Soliciting Donated Equipment First Step was ADEC (Father Joe) equipment company. First Step was ADEC (Father Joe) equipment company.
This first step met with firm resistance because of the This first step met with firm resistance because of the WRONG ASK. WRONG ASK.
The CORRECT ASK was consistent with the clinic’s The CORRECT ASK was consistent with the clinic’s overall philosophy of …do good, but just a little.overall philosophy of …do good, but just a little.
This path plus ZERO dollars initially available had several This path plus ZERO dollars initially available had several fortunate consequences.fortunate consequences.
a. Competition (Pelton and Kavo) b. Showroom for a. Competition (Pelton and Kavo) b. Showroom for comparison c. Exclusive Equip., Cabinets, IT, comparison c. Exclusive Equip., Cabinets, IT, instruments. ( Thank You Celebration Picture) instruments. ( Thank You Celebration Picture)
ANDAND
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The engagement of a Local Supply Company
Valley Dental Equipment CompanyValley Dental Equipment CompanyDr. Gordon Osterhaus Dr. Gordon Osterhaus
Steve FarniSteve Farni
Valley Dental Equipment Co. went from excellent Valley Dental Equipment Co. went from excellent businessmen to compassionate coordinators, businessmen to compassionate coordinators, mentors, referral source, supporters, and co-mentors, referral source, supporters, and co-solicitors. They were co-solicitors with a solicitors. They were co-solicitors with a fortunate edge. ( Similar to dentists and labs)fortunate edge. ( Similar to dentists and labs)
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Raising Capital Equipment Funds
The supply companies’ donations spurred The supply companies’ donations spurred fundingfunding
Pulliam, Piper, St. Luke’s came in with Pulliam, Piper, St. Luke’s came in with specific agenda for fundingspecific agenda for funding
Maricopa County was the campus umbrella Maricopa County was the campus umbrella organizationorganization
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Securing Operating Funds Health Care for the HomelessHealth Care for the Homeless United WayUnited Way US Vets/Homebase/Maggies Place/UMOMUS Vets/Homebase/Maggies Place/UMOM Grant writingGrant writing Fundraising/ Golf/ House events (more Fundraising/ Golf/ House events (more
socializing)socializing) CE’s for all professionals (revenues and learning CE’s for all professionals (revenues and learning
socializing)socializing) Assisting Schools (revenues and lower employee Assisting Schools (revenues and lower employee
costs)costs)
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Securing operating funds and CHILDREN
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Children?? Children---Revenues, energy, emotion, new Children---Revenues, energy, emotion, new
funders, new foundations, new grants, marketing, funders, new foundations, new grants, marketing, synergy. synergy.
Children---A new clinical model of onsite care at Children---A new clinical model of onsite care at school.school.
Children---Controversy….Mixing populations?? Children---Controversy….Mixing populations?? (How we separate) They have care at other (How we separate) They have care at other clinics?? ( eligibility versus utilization) Reducing clinics?? ( eligibility versus utilization) Reducing chair time for adults?? (incentives for parents to chair time for adults?? (incentives for parents to bring children in) bring children in)
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Recruiting More Dentists
Dentists beget DentistsDentists beget Dentists Dentists beget labs, hygienists, assistantsDentists beget labs, hygienists, assistants SocializeSocialize ConventionConvention Dental Association!!! Magazine!!!Dental Association!!! Magazine!!! DelegatesDelegates Continuing Education CreditsContinuing Education Credits
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MAINTAINING VOLUNTEERS
1. Socializing, drinking, eating, events. 1. Socializing, drinking, eating, events.
2. Making the world a better place. 2. Making the world a better place.
Do Good….but Just a Little. Do Good….but Just a Little. Do Good….but Just EnoughDo Good….but Just Enough WhenWhen
Accommodating SchedulesAccommodating Schedules FrequencyFrequency
Volunteer Burn-outVolunteer Burn-out WhatWhat
ChoicesChoices In Office Volunteer optionsIn Office Volunteer options
NewsletterNewsletter 3. Teach/ Learn3. Teach/ Learn Specialists teaching GP’s, CE’s in implants with patientsSpecialists teaching GP’s, CE’s in implants with patients Cutting edge supplies and equipment keeps volunteers intriguedCutting edge supplies and equipment keeps volunteers intrigued
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Community Patients on Campus?
Campus that does not intimidateCampus that does not intimidate Separate EntrancesSeparate Entrances Closed ClinicsClosed Clinics Unsurpassed internal environment and Unsurpassed internal environment and
operationoperation