Visual 5.1 NATIONAL FIRE ACADEMY TRAINING OPERATIONS IN SMALL DEPARTMENTS UNIT 5: MAKING TRAINING...

Visual 5.Visual 5.11

NATIONAL FIRE ACADEMY NATIONAL FIRE ACADEMY

TRAINING OPERATIONS IN TRAINING OPERATIONS IN SMALL DEPARTMENTSSMALL DEPARTMENTS

UNIT 5: UNIT 5: MAKING TRAINING WORKMAKING TRAINING WORK


GOALGOAL

To apply leadership skills to To apply leadership skills to training function issues.training function issues.


TERMINAL OBJECTIVESTERMINAL OBJECTIVES

The students will be able to:The students will be able to:

• Discuss how to sell training to fire Discuss how to sell training to fire department administration and personnel.department administration and personnel.

• Describe the importance of safety to the Describe the importance of safety to the Training Function.Training Function.

• Propose solutions to conflict resolution Propose solutions to conflict resolution scenarios.scenarios.


THE BASIC COMPONENTS OF THE BASIC COMPONENTS OF MARKETINGMARKETING

Marketing in a business environment is the Marketing in a business environment is the creation and delivery of a standard of creation and delivery of a standard of living and could includeliving and could include

• Finding out what customers wantFinding out what customers want

• Planning and developing a product or Planning and developing a product or service that satisfies those wantsservice that satisfies those wants

• Determining the best method to price the Determining the best method to price the product, promote the product, and product, promote the product, and deliver the productdeliver the product


MARKETING FOR INTERNAL MARKETING FOR INTERNAL CUSTOMERSCUSTOMERS

What relationship does business What relationship does business environment marketing have to fire environment marketing have to fire training marketing?training marketing?


MARKETING FOR INTERNAL MARKETING FOR INTERNAL CUSTOMERS (cont'd)CUSTOMERS (cont'd)

Identification of audience to market trainingIdentification of audience to market training

• ChiefsChiefs

• New membersNew members

• Veteran membersVeteran members

• Union or labor management (if applicable)Union or labor management (if applicable)

• Special groups or committeesSpecial groups or committees


TRAINING OFFICER NEEDS TO TRAINING OFFICER NEEDS TO DEVELOP MARKETING DEVELOP MARKETING

MINDSETMINDSET• Marketing involves motivationMarketing involves motivation

• Helps buy acceptanceHelps buy acceptance

• Helps open minds of skepticsHelps open minds of skeptics

• Critical element for new concepts, Critical element for new concepts, procedures, or changes to existing procedures, or changes to existing operationsoperations


TRAINING OFFICER NEEDS TO TRAINING OFFICER NEEDS TO KNOW AUDIENCEKNOW AUDIENCE

• Past chiefsPast chiefs

• Want-to-be chiefsWant-to-be chiefs

• Current chiefsCurrent chiefs

• Veteran members and younger membersVeteran members and younger members

• Individual company within larger Individual company within larger organizationorganization

Every department will have two or more Every department will have two or more groups that have opposing viewsgroups that have opposing views


TRAINING OFFICER NEEDS TO TRAINING OFFICER NEEDS TO KNOW AUDIENCE (cont'd)KNOW AUDIENCE (cont'd)

• Identify leaders and concentrate Identify leaders and concentrate marketing on them.marketing on them.

• Will same marketing skills work for Will same marketing skills work for all leaders?all leaders?

A typical fire department, company, or A typical fire department, company, or group will have a formal leader and an group will have a formal leader and an informal leader.informal leader.


MARKETING SUGGESTIONSMARKETING SUGGESTIONS

• Post training notices.Post training notices.

• Post or advertise in department Post or advertise in department newsletter the title of the lesson and newsletter the title of the lesson and the objectives to be accomplished. the objectives to be accomplished. If the drill is hose testing, say so.If the drill is hose testing, say so.


MARKETING SUGGESTIONS MARKETING SUGGESTIONS (cont'd)(cont'd)

• Close out training session with teaser of Close out training session with teaser of what next drill or training will be.what next drill or training will be.

• Get members to assist you with apparatus, Get members to assist you with apparatus, equipment, training props.equipment, training props.

• Adults like to learn new skills.Adults like to learn new skills.– Open with clear learning objectives.Open with clear learning objectives.– Close with summary of objectives and Close with summary of objectives and reinforce that learning took place.reinforce that learning took place.


MARKETING FOR INTERNAL MARKETING FOR INTERNAL CUSTOMERSCUSTOMERS

• Does your organization have several Does your organization have several small groups that you can identify? small groups that you can identify?

• Who are they?Who are they?


MARKETING FOR INTERNAL MARKETING FOR INTERNAL CUSTOMERS (cont'd)CUSTOMERS (cont'd)

What suggestions do you have to What suggestions do you have to market your training programs?market your training programs?


SAFETY IN TRAININGSAFETY IN TRAINING

• Practical training exercises should be done Practical training exercises should be done with same safety procedures we expect at an with same safety procedures we expect at an emergency.emergency.

• Safety Officers.Safety Officers.• Safety considerations emphasized. Safety considerations emphasized. • Safety briefings prior to live fire training or Safety briefings prior to live fire training or

other evolutions that pose special risk.other evolutions that pose special risk.

Safety in training must be a prime consideration Safety in training must be a prime consideration for all training evolutions.for all training evolutions.


SAFETY IN TRAINING (cont'd)SAFETY IN TRAINING (cont'd)

What types of injuries have your What types of injuries have your department or neighboring department or neighboring departments experienced during departments experienced during training?training?


FIREFIGHTER DEATHS FIREFIGHTER DEATHS DURING TRAININGDURING TRAINING

YearYear Total DeathsTotal Deaths Training Training

19951995 8888 33

19961996 9292 88

19971997 9494 88

19981998 9191 11 11Source: NFPA Source: NFPA Fire JournalFire Journal


FIREFIGHTER DEATHS DURING FIREFIGHTER DEATHS DURING TRAINING IN 1998TRAINING IN 1998

• Seven from heart attacksSeven from heart attacks• Two died at live fire exercisesTwo died at live fire exercises

– One from gastric hemorrhageOne from gastric hemorrhage– One hit by a vehicleOne hit by a vehicle

• One junior firefighter fell from fire department One junior firefighter fell from fire department vehiclevehicle

• One died in an auto accident while traveling to One died in an auto accident while traveling to training classtraining class

Source: NFPA Source: NFPA Fire JournalFire Journal


FIREFIGHTER INJURIES FIREFIGHTER INJURIES DURING TRAINING (cont'd)DURING TRAINING (cont'd)

Year TotalYear Total Trg. Related Trg. Related Training %Training %

19951995 94,50094,500 7,272 7,272 7.7% 7.7%

19961996 87,15087,150 6,200 6,200 7.1% 7.1%

19971997 85,40085,400 6,510 6,510 7.6% 7.6%



% of total % of total InjuryInjury Number InjuredNumber Injured Training InjuriesTraining Injuries

BurnsBurns 390390 6.0%6.0%SmokeSmoke 105105 1.6%1.6%Other respiratoryOther respiratory 120120 1.8%1.8%Eye irritationEye irritation 210210 3.2%3.2%Wound, cut, bruiseWound, cut, bruise 1,360 1,360 20.9% 20.9%Dislocation, fractureDislocation, fracture 375375 5.8%5.8%Heart attack, strokeHeart attack, stroke 35 35 0.5%0.5%Sprain, strain, painSprain, strain, pain 3,345 3,345 51.4% 51.4%Thermal stressThermal stress 220220 3.4%3.4%OtherOther 350350 5.4%5.4%


FIREFIGHTER INJURIES DURING 1997FIREFIGHTER INJURIES DURING 1997


SAFETY IN TRAININGSAFETY IN TRAINING

As the fire department Training As the fire department Training Officer, what safety precautions could Officer, what safety precautions could you initiate to enhance safety during you initiate to enhance safety during the practical application phase of the practical application phase of training?training?


CONFLICT RESOLUTIONCONFLICT RESOLUTION

IntroductionIntroduction

• Conflict is normal.Conflict is normal.

• Conflict may be productive if it can be Conflict may be productive if it can be resolved and common interest united.resolved and common interest united.

• Resolution of a conflict ultimately should Resolution of a conflict ultimately should serve the best interests of the serve the best interests of the organization.organization.


CONFLICT RESOLUTION CONFLICT RESOLUTION (cont'd)(cont'd)

What sources of conflict or types of What sources of conflict or types of conflict have you seen in other conflict have you seen in other departments that relate to training?departments that relate to training?


TYPES OF CONFLICTTYPES OF CONFLICT

• Conflict over facts or dataConflict over facts or data

• Conflicts over methods or policyConflicts over methods or policy

• Conflict over values and Conflict over values and philosophiesphilosophies


CONFLICT RESOLUTION CONFLICT RESOLUTION STRATEGIESSTRATEGIES

• AvoidingAvoiding

• AccommodatingAccommodating

• CompromisingCompromising

• CompetingCompeting

• CollaboratingCollaborating


AVOIDINGAVOIDING

Refusing to deal with conflictRefusing to deal with conflict• Appropriate uses:Appropriate uses:– Minor issuesMinor issues– Issues where you have no power to Issues where you have no power to influence othersinfluence others– Excessive damage to relationships Excessive damage to relationships may occurmay occur


ACCOMMODATINGACCOMMODATING

Sacrifice your own interest to try and Sacrifice your own interest to try and satisfy the other person's or group's satisfy the other person's or group's interestinterest• Appropriate uses:Appropriate uses:

– You are on wrong side of issueYou are on wrong side of issue

– The issue is more important to the The issue is more important to the other person or groupother person or group

– Other person has more powerOther person has more power


COMPROMISINGCOMPROMISING

Partially satisfying both party's interestsPartially satisfying both party's interests

• Appropriate uses:Appropriate uses:

– Opponents have mutually exclusive Opponents have mutually exclusive goalsgoals

– To gain temporary settlementTo gain temporary settlement

– Both people have equal powerBoth people have equal power


COMPETINGCOMPETING

Pursuing your interest at expense of Pursuing your interest at expense of other partyother party

• Appropriate uses:Appropriate uses:

– You have more powerYou have more power

– Rapid decision is necessaryRapid decision is necessary

– Decision is critical to you and Decision is critical to you and your programyour program


COLLABORATINGCOLLABORATING

Working to find a solution that meets the Working to find a solution that meets the primary needs of all parties involvedprimary needs of all parties involved• Appropriate uses:Appropriate uses:

– Concerns for each other's views are Concerns for each other's views are importantimportant

– Commitment to a unified decision is Commitment to a unified decision is criticalcritical

– Unity of organization is equally as Unity of organization is equally as important as the issueimportant as the issue


PRINCIPLES OF CONFLICT PRINCIPLES OF CONFLICT RESOLUTIONRESOLUTION

• Determine common interest or goals.Determine common interest or goals.• Express each side's concerns and interest.Express each side's concerns and interest.• Develop criteria for a good solution.Develop criteria for a good solution.• Generate action ideas and develop solutions.Generate action ideas and develop solutions.• Agree to solution, timeframes, goals, and what Agree to solution, timeframes, goals, and what

action will be required.action will be required.• Implement suggestions and evaluate results.Implement suggestions and evaluate results.


Activity 5.1Activity 5.1

Conflict ResolutionConflict Resolution


SUMMARYSUMMARY

• Internal marketing is an important Internal marketing is an important consideration to motivate and encourage consideration to motivate and encourage participation.participation.

• Safety during training must be considered as Safety during training must be considered as strongly as it would be at an actual emergency.strongly as it would be at an actual emergency.

• Conflict is a natural part of society, and Conflict is a natural part of society, and conflict resolution is an important conflict resolution is an important consideration when it affects the training consideration when it affects the training program.program.

Visual 5.1 NATIONAL FIRE ACADEMY TRAINING OPERATIONS IN SMALL DEPARTMENTS UNIT 5: MAKING TRAINING...

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