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Transcript of Vision & Portfolio Strategy Lloyd Halvorsen 303 538 8815 [email protected].
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 2
End User Networks &Communications
Systems
Applications
The Unification of Communications & Information: Driving the Enterprise
INTEGRATEto simplify complex environments
CREATEEnvironment for Effective & Contextual Collaboration
LOWERcost and speed delivery of services
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 3
An Ideal Unification ApproachHas Not Yet Emerged…
Proprietary Architectures
No Common Management
Rip & Replace
Disconnected User Experience
Inconsistent Standards
Limited Context
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 4
Communications Is The Right Approach
CommunicationsMulti MediaMulti Modal
Multi NetworkMulti Application
Real TimeScale
PerformanceReliabilitySecurity
OpenInteroperable
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 5
The Avaya Vision…
PLUG COMMUNICATIONS& PLAY
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Powered by SIP:Open & Standardized
6
Plug & Play Communications Is…
Delivering Communications Enabled
Business Systems
Enabling Effective & Contextual Collaboration
PLUG & PLAY COMMUNICATIONS
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 7
Delivering Value Across the Enterprise…
Smooth transition across modalities
Contextual & persistent communications
Simplified Communications
End User
Improved time to value Lower cost per
transaction Higher customer
satisfaction
Business AgilityLine of Business
Smooth evolution Lower Capital &
Operational Costs Rapid deployment
Increased Speed at a Lower Cost
IT
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 8
Plug and Play Communications:Streamlined, Automated, Contextual
End User
Line of Business
IT
Seamless multimodal communication
“Follow me” personal profiles
Persistent Context
Faster exception
managementIncreased
productivity
Facilitate human touch
pointsFaster time to
market
Rapid deployment of new features and applications
Non-disruptive upgrade in multi-
vendor environments
Lower ongoing operating expenses and improved TCO
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 9
Ready to Lead & DeliverPlug & Play Communications
Powered by SIP:Open & Standardized
Delivering Communications Enabled
Business Systems
Enabling Effective & Contextual Collaboration
Leadership &Common Vision for SIP
First to Deliver CommunicationEnablement
Most Experienced InContextual Communications
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 10
Providing a Roadmap for Every Customer
Upgrade vs. Rip & Replace
Ongoing & Richer Support
Investment Protection
Protect SIP Platform New Device Support &
Common UI Simplified SOA
Applications Development
Extend Next Generation
Communications Platform
Breakthrough Capabilities
Avaya and 3rd Party Applications
Grow
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 11
Starting Point:The Avaya Enterprise Portfolio
Unified Communications Contact Center
CollaborationSolutions
InteractionSolutions
PerformanceAnalytics
SystemManager
Session Manager
CommunicationManager
ApplicationEnablement
PresenceServices
Carrier Network
Deskphones Clients VideoEndpoints
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 12
The Going Forward Avaya UC Portfolio:Enhanced by Nortel - Capabilities and Speed
Messaging Conferencing Mobility
SystemManager
Session Manager
Voice/Video Services Presence Services
Communication Infrastructure
DataInfrastructure
Deskphones Clients VideoEndpoints
ITEnvironment
MultivendorCommunications
Carrier Networks
Application & Services Integration
Avaya ACEAvaya ACE
Voice/Video ServicesSystem
Manager
Communication Infrastructure
DataInfrastructure
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya ACEAvaya ACE
13
The Going Forward Avaya CC Portfolio:Enhanced by Nortel - Capabilities and Speed
IVR Web Chat Email
Customer Experience Portal
Self-Service Environment
Work Assignment Engine
ConferencePersistence
Consumer Collaboration
Session
Agent Environment
Customer
Multi-ChannelService
Dialer CRM WFOSessionRecorder
SystemManager
Session Manager
Voice/VideoServices
PresenceServices
Application & Services Integration
Work Assignment Engine
IVR Web Chat Email
Customer Experience Portal
Self-Service Environment
Agent Environment
Dynamic
Agent
PerformanceCenter
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
TDM/Key Systems Hybrid IP PBX SIP Software
The Going Forward SMEC Portfolio:Evolutionary Path for All Customers
Avaya PARTNER®
Avaya Integral 5
Avaya Norstar
Avaya IP Office
Avaya BCM
Avaya SCS
14
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™
A New Era of Business Communications
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 16© 2009 Avaya Inc. All rights reserved.
Data Network EvolutionData Network Evolution
PresencePresence
Commoditization of Voice Services
Commoditization of Voice Services
End-to-End IPEnd-to-End IP
Application IntegrationApplication Integration
Major IPT Market Technology Shifts
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 17© 2009 Avaya Inc. All rights reserved.
Past FuturePresent
AccessAccess
Connection Mgmt
ApplicationApplication
AccessAccess
AccessAccess
Connection Mgmt
App App
IP H.323SIP
SIPConnection Mgmt
Application
Evolution of Communications Architecture
IP
IP
Legacy TDM IP Telephony Enterprise IMS
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 18© 2009 Avaya Inc. All rights reserved.
Requirements for Next Generation Network
Time to Market
Simplicity
Modularity
Standard BasedFlexible Media
Lower TCO
Business Continuity
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™An Architecture and More
A Communication Core – Foundation for a new SIP-based loosely-coupled architecture that flexibly connects users, applications and systems across the whole enterprise
Wrap & Embrace – Competitive legacy infrastructure can be leveraged yielding immediate cost savings today while providing for gradual migration to service centric integration for users.
System Manager
Session Manager
ApplicationEnablement
PresenceCommunication Manager
Avaya Aura™
A Product – encompassing the services Avaya has historically sold, and a platform for future services
An Architecture - A Next Generation Network (NGN) architecture featuring an enterprise wide approach
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 20© 2009 Avaya Inc. All rights reserved.
EnterpriseNetwork
AvayaNew York
AvayaLondon
NortelHong Kong
SiemensFrankfurt
Contact CenterMumbai
CiscoRome
Contact CenterChicago
App 2
App N
App 1
Creating Order from Chaos
Apps
Usersanywhere
AvayaNew York
AvayaLondon Nortel
Hong Kong
SiemensFrankfurt
Contact CenterMumbai
CiscoRome
ServiceProviders
Data CentersData Centers
Avaya Aura™Communication
Manager
Contact CenterChicago
Reduce Complexityin Communications Architecture
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Apps
Usersanywhere
AvayaNew York
AvayaLondon
NortelHong Kong
SiemensFrankfurt
Contact CenterMumbai
CiscoRome
Contact CenterChicago
ServiceProviders
Simplify
One enterprise dial-plan for all systems, centrally managed
Lower Cost of Ownership from – Enterprise-wide on-net calling– Global least-cost routing– Call out from the best location or
country (“hop off”)– Central SIP trunks– Reduce location-specific trunking
Easily integrate multi-vendor legacy systems (with SIP gateways)
Upgrade systems incrementally– Link legacy systems to central apps– Move people one-by-one to core
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™
A New Era of Business Communications
Architecture
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 23© 2009 Avaya Inc. All rights reserved.
• Heterogeneous multi-vendor mix of TDM and IP
• Too complex and costly to “rip and replace” everything in one step
• How to get significant cost savings now?
• How to securely add incremental UC applications now?
Business Challenge
• Provide core SIP routing for the entire existing infrastructure
• Implement a centralized dial-plan, on-net calling, SIP trunking to core, TEHO, enterprise wide alternate routing, …
• Expose rich centralized SIP applications such as conferencing, messaging, and IVRs to all users in the enterprise
• Allow new innovative SIP services to be delivered to any user in the enterprise in a timely, cost-effective manner
Solution delivering Cost savings, TCO, Productivity
Avaya Aura™ Solving Business Challenges
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 24© 2009 Avaya Inc. All rights reserved.
SIP
BranchCommunication
Manager Third Party PBX
Meeting Exchange
Voice Portal
ModularMessaging
Avaya Aura™ – Centralized Applications
Avaya Aura CoreAvaya Aura Core
SessionManager
SessionManager
SIP
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
MX
Application Platform
Avaya Aura™ Architecture
App
3rd PartySIP endpoints
AvayaCM Branch
o o o
AvayaCM Standalone
o o o
Application Platform
SIP Gateway
3rd Party PBXs
SBC
App
ServiceProviders
SystemManager
App MMVP
CM
SessionManager
Avaya Aura Core
SIPTrunks
MediaServers
TDMTrunks
Access
Connection
Application
SIPPresence
SessionManager
SessionManager
Avaya one-X®
SIP endpoints
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 26© 2009 Avaya Inc. All rights reserved.
MM
SIP Gateway
SBC
ServiceProviders
SIPTrunks
TDMTrunks
SystemManager
SessionManager
Avaya Aura CoreAvaya Aura Core
Access
Connection
Application
SessionManager
SessionManager
Avaya Aura™ Architecture
MXVP
CMApplication Platform
App App
Avaya One-X SIP Endpoints3rd Party
SIP Endpoints
Avaya CM Branches
o o o
Avaya CM Standalone
o o oo o o
3rd Party PBXs
MediaServers
#1 – Centralized Dialplan
#2 – On-Net Calling
#3 – Enterprise Policies#4 – Centralized Trunking
#5 – Reduce Edge Trunking
#7 – Multi-Vendor Support#6 – Tail-End Hop-Off
#8– Hardware Reduction
#9– Centralized Applications
#10 – New Innovative SIP Services
#11 – Centralized Management
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
MX
Application Platform
Avaya Aura™ Architecture – Strategic View
App
3rd PartySIP endpoints
Application Platform
AppSystemManager
App MMVP
CM
SessionManager
Avaya Aura CoreMedia
Servers
Access
Connection
Application
SessionManager
SessionManager
Avaya one-X®
SIP endpoints
ServiceProviders
SIPTrunks
SBC
SIPPresence
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 28© 2009 Avaya Inc. All rights reserved.
Reduce telecommunications costs by integrating multi-vendor systems into a single dial-plan Introduce lower cost SIP trunking centrallyReduce management, energy and hardware costs with consolidated software-based architectureOn-net calling and Tail-End Hop-Off (TEHO) significantly reduce long distance & international charges
Lower TCO
BusinessAgility
Evolutionaryand Open
Quickly deploy UC and contact center applications to distributed locations & peopleIntegrate communications with business applicationsIntegrate multi-vendor systems allowing gradual replacement of legacy investments
Maintain all existing features while incrementally adding new technologiesRich integration with Microsoft, IBM, Google and other business applicationsOpen standards and multi-vendor interoperability eliminates “lock in”
Avaya Aura™ Business Benefits
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 29© 2009 Avaya Inc. All rights reserved.
Integrates 25,000 disparate locationsBinds 250,000 unique enterprise users to core servicesCore Routing supports 2.5 million Busy-Hour Call Completions (BHCC)
Scalability
Reliability
Security
Session Manager instances run in Active-Active modeSession Manager instances may be deployed in a geographically disperse mannerEnterprise users binds to multiple core elementsAlternate routing decisions are made at an Enterprise level
Each Session Manager instance support 50,000 TLS connectionsSome SBC functionality built into core elements (SIP firewall, endpoint rate limiting, DoS protection, …)User passwords may be local stored or verified via AAA authentication
Avaya Aura™ Business Benefits
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™
A New Era of Business Communications
Enterprise Solutions Benefits
for the Business User
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Business Agility, Empowered People
One profile mapping each business user to their communications applications
– The same applications and number wherever people go, world-wide
– Quickly add different capabilities for different people and workgroups
Centralized communications– Unified communications & messaging– Video, web and audio conferencing– Connect stores and branches– Speech and video self service– Enterprise-wide reporting & analytics
Open application ecosystem– Common business application integration– New DevConnect partner applications– Service provider and SI engagement– Managed within enterprise data centers
Business User Benefits
Shared Applications
SIP Trunking
AvayaAura™
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Customer Service Everywhere
Enhance customer experience– Consistent brand image everywhere– Speech and video self service– Enrich stores and branches – Increased first-call resolution– Access to the right knowledge
Reduce enterprise costs– Voice Portal qualification, routing, self
service, and reporting on any call– Leverage experts across the enterprise– Route to the right agent when needed– Session Manager connects end-to-end with
central control, eliminating “CTI pre-route” overheads and lowering TCO
Intelligent Customer RoutingCustomer Benefits
Waiting for you atthe airport…
Only $40.00/day!
SIP Trunking
AvayaAura™
VoicePortal
VoicePortal
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.© 2009 Avaya Inc. All rights reserved. 33
Traditional TDM/H.323 CTI Architecture
CTI middleware (“parallel network”) is required to provide intelligence to limited telephony protocols
Enterprise Data
AgentsSIP
CTIServiceProvider
IVR ACD
SIP
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.© 2009 Avaya Inc. All rights reserved. 34
SIP Architecture Evolution
Intelligent applications and protocol enable rich handoffs and eliminates CTI middleware complexity
SIP SP/SIP GW
SIP Voice Portal SIP ACD
SIP Enabled Agents
SIP
Avaya AuraTM
Session Manager
SIP
Business Applications
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
CTI Synchronization replaced by SIP UUI-based Call Context Integration
Voice Portal
ACDSIP SIPSIP Agent
Desktop
INVITE sip:[email protected] SIP/2.0Via: SIP/2.0 UDP proxy.dr.avaya.com
To: Sales <sip:[email protected]>From: Customer <sip:[email protected]>
Call-ID: 11111………..MIME
Intent: SalesCustomer Name: John SmithAccount Number: 66583974
Customer Value: Gold
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 36© 2009 Avaya Inc. All rights reserved.
Hide administration complexity– Enter user information once
– Centralized enterprise-wide dialplans, TEHO, etc.
Simplify enterprise security– Automated certificate distribution
– Corporate certificate authority integration
Serviceability and trouble shooting– Consolidated logs of all elements
– Alarm consolidation – SNMP, Avaya service desk
Extensible “plug-in” framework
Avaya Aura™ System Manager
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 37© 2009 Avaya Inc. All rights reserved.
Data Center2
Field Office
i120
Contact Center
Data Center1
CommunicationManager(Active)
CommunicationManager(Active)
CommunicationManager(Standby)
CommunicationManager(Standby)
O O OO O OO O OO O O O O OO O O
PSTN
SIP Trunks
SIP Trunks
Sales Office
i120
Regional Office
45-XXX445-XX 630-XXXX 22-XXXXX
SMSM
25,000 locations Multi-vendor with “SIP adaptation” – Nortel, Cisco, Service Providers, … One dial plan to manage in Session Manager
Avaya Aura™ – Centralized Dial Plan
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 38© 2009 Avaya Inc. All rights reserved.
Global Service Provider
Denver
NTTPSTN
Denver
PSTN
Local Trunk
From This (“International Call”)
Avaya Aura™ – On-Net Calling
Avaya Aura CoreAvaya Aura Core
SessionManager
Enterprise NetworkEnterprise Network
Tokyo
SessionManager
Local Trunk
To This (“On-Net Call”)
$$$$
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 39© 2009 Avaya Inc. All rights reserved.
Global Service Provider
Denver
NTTPSTN
Denver
PSTN
Local Trunk
From This (“International Call”)
Avaya Aura™ – Tail-End Hop-Off
Avaya Aura CoreAvaya Aura Core
SessionManager
Enterprise NetworkEnterprise Network
Tokyo
SessionManager
Local Trunk
To This (“On-Net Call + Local Call”)
$$$$
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 40© 2009 Avaya Inc. All rights reserved.
“Star” configurations supported RTP assumed to travel over WAN with
signaling Location based Administrator specifies for each location
– Average call usage– Total bandwidth to manage
Multiple SIP entities per location Intra-location calls are not counted in
CAC (WAN)
o o o
CM
WAN Pipe
Entity Links
CMo o o
3rd Party PBX
SingleLocation
Avaya Aura™ – Call Admission Control
Avaya Aura CoreAvaya Aura Core
SessionManager
SessionManager
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Load Balancing SIP Load Balancing is Necessary to Support
– Voice Portal MPPs– Modular Messaging MASs– Other SIP Entities Deployed for Redundancy
Entities to Load Balance may be Identified by– DNS SRV Records– Local Host Administration
Advanced Load Balancing– Automatic Entity Enable/Disable with
OPTIONS check– Random Distribution– Priority Weighting
SM
MAS 3
x6
Quad Processor
MAS 2
Single Processor
MAS 1
Dual Processor
x2
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 42
The New Avaya
Delivering new Business Value with Avaya Aura™ Platform
Evolutionary Path For Every Customer
Lower TCO
Accelerated Applications Innovation
Expanded Partnerships Around the World
Expanded Services
PLUG & PLAY COMMUNICATIONS
thank you
Unified Communications
Integration Roadmap
Key Topics
Global Unified Communications market leader uniquely focused on enterprise communications
Leadership
Roadmap Evolutionary path for every customer
Portfolio Strategy
Protect existing investmentsExtend with new applications and valueGrow into future enterprise-wide architecture
Vision No boundaries – driving productivity and accelerating business across the enterprise
AvayaN – Global UC Market Leadership
#1 Unified Communications revenue1
#1 Telephony Solutions revenue1
#1 Audio Conferencing licenses2
#1 Enterprise messaging revenue3
#1 Maintenance Services revenue4
Gartner Magic Quadrant Leader in Unified Communications, Enterprise Communications and Contact Center quadrants5
Avaya named to the 2009 world’s most ethical companies list
Avaya21%
Avaya21%
NortelEnterprise
11%
NortelEnterprise
11%
Others29%
Others29%
Siemens10%
Siemens10%
Alcatel- Lucent11%
Alcatel- Lucent11%
Cisco18%
Cisco18%
Global Unified Communicationsrevenue share
Global Unified Communicationsrevenue share
Source: Dell’Oro Group, Calendar 2008Source: Dell’Oro Group, Calendar 2008 Source: [1] Dell’Oro Group; [2] MZA, Ltd; [3] T3i Group; .[4] Intellicom; [5] Gartner Inc.
NOTE: Current analyst data includes results for LG-Nortel and other shipment activity that will be restated and may change in future analyst reports.NOTE: Current analyst data includes results for LG-Nortel and other shipment activity that will be restated and may change in future analyst reports.
Growing to a $20 billion marketGrowing to a $20 billion market
Meeting Business Objectives
Leverage investments
Lower TCO and eliminate complexity
Incremental “self-funded” ROI
Grow customer base
Be more agile than competitors
Accelerate business processes
Unified Communications = No Boundaries
Productive collaboration
anytime, anywhere
Persistent context relevant to every task
and situation
Accelerating business processes and
applications
Responsive mixed mediasocial experiences
Seamless across multi-vendor devices and networks
Mission critical real-time performance
Avaya Unified Communications Portfolio
CommunicationsSystems
All current Avaya andformer-Nortel enterprise communication systems, gateways, and phones
UserCollaborationProductive user
experiences on any device, mobile, desktop,
embedded in applications
GroupCollaboration
Unified messaging, audio and web conferencing,
desktop video, integrated third-party telepresence
Avaya Aura™
Flexibly connecting systems, users and applications enterprise-wide
PLUG & PLAY COMMUNICATIONS
Unified Communications Roadmap Strategy
Continue to benefit with existing systems
Upgrade to currentSIP-ready releases
Richer support and professional services
Protect Integrate current systems
into Avaya Aura™
Immediate simplification and cost savings
Share SIP-based applications across all users and locations
Extend Evolve to an open and
flexible enterprise-wide real-time architecture
New innovations driven with combined investment
Industry-specific solutions
Grow
Legacy Meridian
CS 1000MCS 5100
BCM/SRGBranches
CS 2100SL-100
Legacy DEFINITY
Evolutionary Path for Every Customer
CommunicationManager
AS 5300
Avaya Aura™ ServiceProviders
AppsAppsAppsApps AppsApps
All current systems can be SIP connected
Lower costs, accelerate new application deployment, and serve customers everywhere
Protect … Extend … GrowMultivendor
Integral 55(Germany/EMEA)
CollaborationSolutions
CollaborationSolutions
Application & Services Integration
Voice/VideoServices
PresenceServices
Session Manager
System Manager
InteractionSolutions
InteractionSolutions
PerformanceAnalytics
PerformanceAnalytics
DataInfrastructure
DataInfrastructure
Communications Infrastructure
Communications Infrastructure
ClientsClients VideoEndpoints
VideoEndpointsDeskphonesDeskphones
Avaya Agile Communication Environment (ACE)Avaya Agile Communication Environment (ACE)
Unified Communications Roadmap Strategy
Integrate AS 5300 SIP services,CS 1000 “NRS” into Avaya Aura™
Evolve to common collaborationand messaging applications
ACE accelerates Avaya Aura™ business application integration
Leverage common Avaya Aura™ Presence and Instant Messaging
Evolve to commonmanagement and analytics
Evolve to common SIP phones, clients, video solutions
Commitment to open multivendor solutions
Extend & grow current CS, CMand leverage data networking
CS 1000 RoadmapToday 12 Months 18-30 Months
Extend value with Avaya Aura™ Compelling ROI Shared SIP Applications Common User Interfaces
Avaya Aura™
SIP-based Access
CS 1000BCM branches
CS 1000 R6 (today)
CS 1000 R7
Continue to add CS 1000 phones and systems
Upgrades and Extensions
Application & Services Integration
Voice/VideoServices
PresenceServices
Session Manager
System Manager
CS 1000BCM branches
Meridian
upgrade
1100/1200 SIP phonesAvaya Aura™ ready
CS 1000 RoadmapToday 12 Months 18-30 Months
Upgrade to R6 for features, support and latest SIP
SIP-integrate with Avaya Aura today, leverage ACE
Upgrade BCM/branch to SIP
Lower multivendor costs Centrally deploy shared UC
and customer service apps Meridian upgrade to CS
1000 or add SIP gateways
New customer features, common Presence and IM, deeper NRS integration within Session Manager
Add new users, lines, any type of phone as needed
1100/1200 SIP phones will become Avaya Aura ready
Grow with Avaya Aura Distributed SIP architecture Context-aware, any-media Common UC applications
and clients across portfolio Communications enabled
business applications Consistently serve
customers everywhere
Avaya Aura™
CS 1000 R6 (today) CS 1000 R7 Upgrades and Extensions
Meridian
upgrade
Integrate and extendIntegrate and extend
Evolutionary Choices
Add New Systems/ Lines Integrate into Avaya Aura™
Tactical Tactical Strategic
CS 1000
CS 1000
CS 1000
TDM & IP Phones
Session Manager
System Manager
PresenceServices
Voice/Video
ServicesACM
ACM
CM
Avaya Phone and Client Evolution
IP Phone 1140E
Background slide
Protect – Support continues for current phones and
clients, following normal lifecycles for the systems they support (CS 1000, Communication Manager, etc.)
Extend– IP Phones 1100 and 1200 series sets will be
supported by Avaya Aura™ Session Manager (similar to 9600 series) and Avaya IP Office (2011)
– Extend Nortel BCM and Norstar Digital Phones to IP Office (2010)
Grow – Evolve to common next-generation SIP-based
Avaya one-X® Unified Communications clients leveraging the power of Avaya Aura™
Protect – Support continues for current phones and
clients, following normal lifecycles for the systems they support (CS 1000, Communication Manager, etc.)
Extend– IP Phones 1100 and 1200 series sets will be
supported by Avaya Aura™ Session Manager (similar to 9600 series) and Avaya IP Office (2011)
– Extend Nortel BCM and Norstar Digital Phones to IP Office (2010)
Grow – Evolve to common next-generation SIP-based
Avaya one-X® Unified Communications clients leveraging the power of Avaya Aura™
CS 2100, AS 5300 RoadmapToday 12 Months 18-30 Months
CS 2100 SE13 + SIP/UC features (“SSL” with SE13) Upgrades and Extensions
Avaya Aura™
Government &target markets
AS 5300
Avaya Aura™ with AS 5300
technology
SL-100
upgrade
Application & Services Integration
System Manager
Voice/VideoServices
PresenceServices
Session Manager
Grow into Avaya Aura™ With AS 5300 technology
Continue value today Extend CS 2100 with SIP/UC AS 5300 for government
CS 2100, AS 5300 Roadmap
Integrated AS 5300 solution for gov/target markets
Continue with CS 2100 and upgrade to SE13 release
CS 2100 “SSL” adds packaged AS 5300 SIP/UC functionality (in SE13 today)
CS 2100 SIP-integrates with Avaya Aura and ACE today
SL-100 upgrade to CS 2100 or add SIP gateways
Centrally deploy shared collaboration and customer service applications
Add new users, phones, lines as needed
New AS 5300 R2 JITIC features, shared presence with Avaya aura
AS 5300 technology integrated into Avaya Aura over next few years
Smooth long-term evolution for CS 2100
Continuously evolving rich solution for government market (JITIC certified)
New shared applications, increased scale, expanding ecosystem
CS 2100 SE13 + SIP/UC features (“SSL” with SE13) Upgrades and Extensions
Avaya Aura™
Government &target markets AS 5300
Avaya Aura with AS 5300
technology
SL-100
upgrade
Today 12 Months 18-30 Months
Messaging RoadmapToday 12 Months 18-30 Months
Grow into common unified messaging Natural upgrade path
Continue value today Call Pilot, HMS Modular Messaging aids consolidation Meridian Mail and Octel migration choices
CollaborationSolutions
CollaborationSolutions
Common
Call Pilot
Modular Messaging
Meridian Mail
HMS for Hospitality
Next GenerationUnified Messagingupgrade
Octel
continue to migrate
Messaging RoadmapToday 12 Months 18-30 Months
Continue with Call Pilot, add users as required
Continue with Modular Messaging, add users as required
Move from Meridian Mail to Call Pilot or Modular Messaging
Continue HMS for hospitality market
Ongoing releases provide new functionality and continued support
Leverage SIP integrationConsider messaging
consolidation with shared Modular Messaging to lower costs
Natural upgrade path for all customers to next-gen SIP-based solution
Consistent user experiences with all TUI interfaces available
Common investment in future capabilities
Call Pilot
Modular Messaging
Meridian Mail
HMS for Hospitality
Next GenerationUnified Messagingupgrade
Octel
continue to migrate
Conferencing and MCS Roadmap
Common UC Experiences SIP-based solutions across portfolio
Meeting Exchange is path forward Richer conferencing, higher scale,
multivendor web collaboration
Common UC clients & apps
MCS 5100 for UC with CS 1000 support
NMC and MCS 5100 for Conf
Meeting Exchange
support
Today 12 Months 18-30 Months
CollaborationSolutions
CollaborationSolutions
Common
ClientsClients VideoEndpoints
VideoEndpoints
Common
Conferencing and MCS Roadmap
Meeting Exchange delivers• Richer conferencing• Scheduling/management• Higher scale• Web collaboration• Microsoft, IBM, Adobe• Avaya Aura SIP-ready
Continued support for NMC (and MCS 5100 conferencing)
MCS 5100 for UC available for CS 1000 customers
Meeting Exchange is path forward for new and NMC
Use Avaya Aura to deploy Meeting Exchange across many locations & systems
Evolve MCS over time to common cross-portfolio Avaya one-X® UC clients and applications with common presence and IM
Common investment in a single SIP-based UC, conferencing and collaboration platform
Tighter integration of video solutions within broader collaboration portfolio
UC feature growth also benefits from AS 5300 technology integration with Avaya Aura
Today 12 Months 18-30 Months
Common UC clients & applications
MCS 5100 for UC with CS 1000 support
NMC and MCS 5100 for Conf
Meeting Exchange
support
Helping Enterprises Achieve Business Value
Extend
Grow
Avaya and Partner
Services
Pro
tect
Embrace all Channel Partners with Avaya Connect
Rapidly train Partners on Avaya Aura™ and the full Avaya portfolio to Extend and Grow all current systems
Accelerate business value with comprehensive services to complement Partners
– Self Funded Roadmap
– Business and Technical Advisory Consulting
– Industry and Emerging Technologies
– Operations and Support Services
Summary and Next Steps
Summary
Protect your investments, simplify and lower TCO with upgrades and on-going support
Extend business value with new SIP-connected productivity applications and accelerate business processes with ACE
Grow at your own pace into the Avaya Aura™ enterprise-wide architecture and enhanced collaboration and customer service solutions
Next Steps
Adopt current releases, become SIP-ready
Incrementally add “self funded” application value
Start detailed discussions with Avaya and partners
PLUG & PLAY COMMUNICATIONS
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