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Transcript of View Sify's presentation on infrastructure management services
www.sifyims.com
Sify - the ideal partner for Remote Offshore Infrastructure
Management
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Agenda
About Sify › Overview & performance
Services› Vision› Capabilities› Infrastructure & Tools
Robust offshore delivery model
Value proposition & differentiators
Flexible engagement model
Case studies› Remote data center management - Large Chemical Corp, USA› Remote network monitoring - Global Media Entertainment Co,
USA
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About Sify
Largest managed network services provider to corporate India, Sify supports over 1200
corporations
Monitors & manages over 60,000 infrastructure devices/instances, servicing clients across
India, USA, Europe & the Middle East
Leading data center services provider with 2 Level-3 data centers and one Level-4 data center
Largest provider of public internet access in India; Sify manages 30,000+ desktops across
3000 locations, supporting over a million subscribers
Leader in broadband access for homes
Three command centers in India, with offices in the US, UK & Middle East
Listed on NASDAQ ( SIFY ), 1900 employees, USD 102.1 M revenues in 2005-06
Remote Infrastructure Management is central to our operations
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13.6
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D M
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1 999 -00 2000 -01 2001 -02 2002 -03 2003 -04 2004 -05 2005 -06
1 $ = R s 45 .87
A history of robust topline growth
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Steady Growth continues in current year
28.728.0
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2 6 .12 5 .6
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Total Revenues Service Revenues
1 $ = Rs 45.87
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Service: Vision
To provide business responsiveness, quality and cost advantages to our customers’ IT operations,
through proven best practices in Offshore Remote Infrastructure
Management Services
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Service: Capabilities
Network ManagementRouters, Switches, VoIP devices,
Network Links
Security ManagementFirewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools
Data Center Management
Servers, Databases, Middle Tier Apps, Messaging, Storage
Systems
Desktop ManagementDesktops, Laptops, File & Print
Servers
Process consulting, Audits & Reviews
Availability management
Asset management, Patch management
Problem, change & Configuration management
Pro-active monitoring & Incident management
Implementation/Migration support
ITIL compliant processes, SLA driven
engagements
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MPLS IP VPN
• Capacities on 4 cable
systems on diverse
oceanic paths - Trans
Atlantic & Trans Pacific
• 99.99% connectivity
available till our
international peering
points at NY, LA, London
& HK
• Peering arrangements
with major network
providers
Customer Global
Network
GMOC
Level 3 Data
Centers
Service: Infrastructure
GMOC- Global Management & Operations Center
• N + 1 redundancy
• Secure - Physical & Information level
• Customizable toclient security policies
Customer Data Center
SIFY Cloud 99.99% Uptime
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Infrastructure: Sify Global Network
Sify Cochin
Sify Mumbai
Sify Peering in NYSify Peering
In LA
Trans Atlantic route
Trans Pacific
Trans Atlantic
Sify Chennai
SEAMEWE3 Cable
SAFE Cable
i2i Cable
Sify Peering in UK
Sify Peering in HK
Flag
Redundancy For Reliability
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Service: Tools
Control at Your Finger Tips
› Service price includes cost of
tools
› Flexibility for customization
› Integration with commercial
tools› Extensive reporting
› Real time, Historic, Custom
› Role based dashboard views
› Powerful self service functions
SIFY IonI –
Customer Portal
Sify NMS – Remote Monitoring
Sify Integrated Service Desk
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Pro-active Performance Monitoring, Threshold Alerts, Dashboard
Reporting
Incident Management, Service Desk for escalations, knowledge repository
Problem mgt, Change mgt, Capacity mgt, Performance mgt
70 – 90 % Offshore
ITIL best practices
Risk mitigated transition
Seamless integration of client processes
Ongoing Risk Management
Level 2 & 3 Support
Level 1 Support
Robust Offshore Delivery Model
Onsite Co-ordination
Scoping, Knowledge Acquisition,
Project Co-ordination, Hands & Eye
Support
Remote Monitoring
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Value Proposition
MULTI LEVEL ENGAGEMENT VALUE
Impact on Business Strategy
Process
Business
•Cost reduction savings to 50%•Enhanced Customer Satisfaction : Pro-active approach
• Enhanced Productivity - ITIL Best Practices• Reduced Noise Levels - Root Cause Analysis with Six Sigma
•Business Service Management•Business Impact Analysis
Operations
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Sify Differentiators
THE SIFY EDGE
SPECIALIST IN REMOTE
INFRASTRUCTU
RE MANAGEMENT
SERVICES
EXPERIENCE
ENGAGEMENT
GOVERNANCE
EXPERTISE
PROCESSES
SERVICE INFRASTRUCT
URE
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Flexible Engagement Models
Pricing› Shared Vs Dedicated› Per Device, Per Incident› T&M, Fixed Annuity
Time› Contract period › Phased engagement
Scope & Scale
Contractual› BOT
Engagement governance structure
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• Network certifications:
CCNA/CCNP/CCIE• System Certifications:
RHCE, SCSA, SCNA, MCSE, MCSD
• Database certifications:OCP, OCA, MCDBA
• Security certifications: CISSP, CISA, BS7799 auditors
• Process certifications: ITIL, Six Sigma
Best of Breed – Best of Exposure
• Operating System:
Windows, Solaris, HP-UX, AIX,
Linux
• Database: MS-SQL, MySQL, Oracle, Sybase, Postgres SQL
• Messaging: MS-Exchange, Lotus Domino
• Web / App servers:
Weblogic, Websphere,
iPlanet, Apache, Tomcat, IIS,
Coldfusion• Service Tools:
Openview,Unicenter, Patrol, Remedy, Magic
People
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Unmatched among India based service providers
Clientele
1000+ Corporates in IndiaOver a million subscribers
Live, 24x7 services
• No: of Devices/Instances managed – 60,000+
• No: of Problem tickets annually -1.0 Million +
• No: of Change tickets annually – 2,500+
• No: of Voice Calls p.m. (retail) – 150,000
• No: of Voice Calls p.m. (corporate) – 10,000
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Engagement Objectives Redesign processes and operations procedures in compliance with ITIL practices
Perform end-to-end management of two data centers (London & New Jersey) remotely from India
Manage over 1500 servers and application instances
Support on 24x7x365 basis with stringent SLAs
Activities by Sify Server O/S Mgmt Web Server and Citrix Terminal Server management Database ( SQL ) Administration Mail server management Storage and Backup monitoring and mgmt Support for migrations
CASE STUDY: Remote data center managementLarge Chemicals Corp, USA
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Benefits to the customer
Streamlined processes, which are ITIL compliant
Integrated view of entire IT infrastructure (not possible hitherto)
Measurement of performance of the IT operations made possible for the first
time (through various SLA parameters)
Single point ownership for complete production support of infrastructure
Reduction in operations cost by 40%
Staff redeployed for strategic in-house initiatives
Visibility into capacity bottlenecks and redundancies
CASE STUDY: Remote data center management
Large Chemicals Corp, USA
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Engagement Objectives To provide 24x7x365 proactive monitoring of over 300 network devices Alert designated recipients and facilitate timely remediation Achieve transparent and up to date information on status of network
infrastructure
Activities by Sify
Configure devices on Sify NMS for remote monitoring from Chennai 24x7 proactive remote monitoring from Chennai Alerts by email, SMS, voice and through service portal Alert customer staff as well as telcos providing data network services when link
is down Extensive reporting
CASE STUDY: Remote network monitoring Global Media Entertainment Co, USA
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Benefits to the customer
Provided comprehensive view of the health of the network infrastructure
Minimised impact of incidents through early alerts
Provided visibility into capacity imbalances, leading to rationalisation of
additional investments
Problem management to address root causes
Enforced change management best practices
Improved return on IT investment
CASE STUDY: Remote network monitoring Global Media Entertainment Co, USA
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Offshore leveraged model - cost savings around 50 – 60 %
Pro-active advisory services provides additional benefits of enhanced productivity and increased ROI
Risk mitigated methodology allows for selective off-shoring in a gradual manner
Governance structure combines flexibility with control
Sify… The ideal partner for Offshore Infrastructure Management
Summary
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“Sify Is Best Suited For Discrete Offshore Remote Management”
Forrester Wave TM : Global Delivery Infrastructure Management
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www.sifyims.comSify Limited (India operations): 2 Floor, TIDEL Park, No 4, Canal Bank Road, Taramani, Chennai 600113, India
Thank you. We look forward to working together.