Verna P. Best, MSA Freeman Denton, MPA, NCRT NASCSP Annual Training Conference September 12, 2013...
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Measuring Our Impact: Lessons from the Field Verna P. Best, MSA Freeman Denton, MPA, NCRT NASCSP Annual Training Conference September 12, 2013 Phoenix, AZ North Carolina DHHS Division of Social Services
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Transcript of Verna P. Best, MSA Freeman Denton, MPA, NCRT NASCSP Annual Training Conference September 12, 2013...
Measuring Our Impact: Lessons from the Field
Verna P. Best, MSAFreeman Denton, MPA, NCRT
NASCSP Annual Training Conference September 12, 2013
Phoenix, AZ
North Carolina DHHS Division of Social
Services
“So let's be honest with ourselves and not take ourselves too serious, and never condemn the other fellow for doing what we are doing every day, only in a different way.” – Will Rogers
• Primarily used to fund 8 Service Delivery Models (Self-Sufficiency, Employment, Housing, Education, Nutrition, Emergency Assistance, Information and Referral & Income Maintenance)
• Limited use for Administrative Support of Other Programs
• Discretionary restricted to Limited Purpose Agencies
• Reserves 5% for CSBG Administration
NC is SLIGHTLY Different
35 Community Action Agencies 4 Limited Purpose Agencies (Outcomes vary
significantly) 9 State Level Staff (1 ROMA NPtP Certified
Trainer/3 In-Progress) Active State Association(2 ROMA NPtP
Certified Trainers/1 In-Progress)
Current Service Delivery System Basics
Self-Sufficiency (comprehensive case management) mobilizes CSBG funding for direct service provision
to low-income families while also leveraging dollars with other agency and community resources.
Affords us a methodology to demonstrate 1) CSBG’s effectiveness of changing people’s 2) Scaled participant progress 3) Framework for creating meaningful collaborations/optimal partnerships 4) Usage for direct service provision not solely for administrative purposes
Why the Self-Sufficiency Focus?
Eligibility based on 100% of the Federal Poverty Guidelines
Standard MeasuresPerformance: #of low-income families participating in comprehensive activities designed to remove them from povertyEfficiency: $per family participating in comprehensive activities designed to remove them from povertyKey Outcomes: The number of low-income families rising above the poverty level The average change in annual income per participant family The number of participants obtaining employment The number of jobs with medical benefits obtained The participant average wage rate The number of participants completing education/training programs The number of participants securing standard housing The number of participants provided emergency assistance
Eligibility & Standard Measures
The number of families participating in and/or receiving comprehensive services designed to remove them from poverty
5076
The number of low-income families rising above FPG 702
The number of participants obtaining employment 789The number of participants obtaining better employment 219
The average change in annual income $7,288The participant average wage rate $9.05The number of participants obtaining jobs with medical benefits
220
The number of participants completing education/training programs
897
The number of participants securing standard housing 312The number of participants provided emergency assistance 994
FY 2012-13 Self-Sufficiency Outcomes
The Not So Good Thing …
No standard methodology to capture ROI to really make the numbers tell a more
comprehensive and convincing story…
Monthly Financials (includes performance objective)◦ Specific to CSBG funding
Quarterly Performance Reports◦ Specific to CSBG funding
Year-End Report of State Contracted Outcome◦ Specific to CSBG funding
CSBG-IS◦ Agency wide/ inclusive of all funding streams
Federal and State Reporting(Methods for Data Collection and Measuring Outcomes)
Context Matters Monitoring and Verification Timely and Consistent Guidance ROMA Cycle vs. Numbers Only Establishing Expected Achievement Rates
(80%-120%) Local, Regional and Statewide
Considerations Ask Questions Tell the Story Simply
Examining Impact
Past ROMA Efforts
ROMA Training for NC’s CSBG Sub-Grantees 5 Certified NPtP ROMA Trainers Development of AR4CA (Accountable Results for
Community Action) Regional Self-Sufficiency Seminars Strengthened review and guidance for monitoring and
reporting (CSBG-IS and state specific)
5 network staff became NPtP Certified in 2012 Additional State and Association Staff Seeking NPtP
Certification OEO/NCCAA sponsored NPtP ROMA Certification Performance Management vs. Performance
Measurement Engaged in Center of Excellence Efforts Exploring Data Dashboards Sound Management Practices vs. Reporting
Current ROMA Efforts
Contact us…we would love to further explore our approach with you!
Verna P. [email protected]
919-527-6251Freeman Denton
North Carolina DHHS Division of Social
Services
Measuring Our Impact: Lessons from the Field
