Ventana research Top Five Trends in Employee Experience
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Transcript of Ventana research Top Five Trends in Employee Experience
© 2013 Ventana Research1 © 2013 Ventana Research
Top 5 Trends in 2014 to Improve
the Employee ExperienceMark Smith: CEO & Chief Research Officer
© 2013 Ventana Research2 © 2013 Ventana Research2
Mark SmithCEO & Chief Research Officer
Mark is responsible for the overall business and research
direction of Ventana Research and drives the global research
agenda covering both business and technology areas. He
defined the blueprint and methodology for improving business
by using benchmark research to provide guidance across
people, processes, information and technology. Mark is an
expert in enterprise software and business technology
innovations including: business analytics, big data, cloud
computing, business collaboration, mobile technology and
social media.
Mark started Ventana Research more than a decade ago; he
has worked in the software industry for 25 years leading
innovations in research and technology. Mark was rated the
2011 software industry analyst of the year by The Institute of
Industry Analyst Relations (IIAR). Mark is also ranked as one
of the top ten technology influencers in 2012 by Human
Resources Executive magazine.
© 2013 Ventana Research3 © 2013 Ventana Research3
Employee Experience Matters
© 2013 Ventana Research4 © 2013 Ventana Research4
New Digital Employee Experience
© 2013 Ventana Research5 © 2013 Ventana Research5
Meeting Employee Expectations
© 2013 Ventana Research6 © 2013 Ventana Research6
Managing Employee Productivity
© 2013 Ventana Research7 © 2013 Ventana Research7
Managing Employee Productivity
Key Drivers for Change
• Improving employee
productivity is top of mind in
organizations today.
• Employee productivity is the
top benefit seen for using
human capital analytics.
• Demand for further
productivity is spurring new
technology investments in 63
percent of organizations.
© 2013 Ventana Research8 © 2013 Ventana Research8
Managing Employee Productivity
Technology
Must Be:
Simple
Relevant
Role
Useful
Intelligent
© 2013 Ventana Research9 © 2013 Ventana Research9
Optimizing Employee Recognition
Recognition Retains
• Employees that are
recognized are more engaged
and are more likely to be
retained.
• Recognizing great work
accomplished can increase
the acknowledge of a great
workplace.
• Utilizing social collaboration
can digitize recognition and
spread the word quickly.
© 2013 Ventana Research10 © 2013 Ventana Research10
Optimizing Employee Recognition
Recognition and Rewards:
• Overall a little over a third (36%)
of businesses currently use
business or social collaboration
technology.
• Collaboration was the number
one rated technology area to
improve use of human capital.
• Social recognition and use of
badges and rewards are
advancing dramatically.
• Incentives and rewards are
critical metric (67%) for
business.
74%37%Discussion
forums
69%24%Twitter-like
capabilities
72%20%Social
recognition
61%16%Facebook
abilities
52%Badges &
Rewards
Plan to useCurrent
Deployment
11%
Source: Ventana Research Human Capital Analytics
Benchmark Research
© 2013 Ventana Research11 © 2013 Ventana Research11
• Provide methods to line of business to engage recognition programs.
• Allocate budget for social recognition and advance employee satisfaction.
• Consider social collaboration methods to provide recognition and rewards.
Optimizing Employee Recognition
© 2013 Ventana Research12 © 2013 Ventana Research12
Impacting Employee Quality of Life
© 2013 Ventana Research13 © 2013 Ventana Research13
Impacting Employee Quality of Life
© 2013 Ventana Research14 © 2013 Ventana Research14
Impacting Employee Quality of Life
New Mobile Technology
• Wellness initiatives can now
are mobilized and accessible
at anytime.
• Find methods to assist
employees across their work
– personal life.
• Provide methods to
communicate critical
notifications that are not
overwhelming.
© 2013 Ventana Research15 © 2013 Ventana Research15
Impacting Employee Quality of Life
Engage and Satisfy
• Employee satisfaction is
critical metric to 71 percent of
organizations.
• Look for methods to help
employees engage their work
with others and support their
tasks.
• Make it easier to increase
satisfaction by empowering
employees to achieve their
role and goals.
© 2013 Ventana Research16 © 2013 Ventana Research16
Innovation to Increase Engagement
© 2013 Ventana Research17 © 2013 Ventana Research17
Innovation to Increase Engagement
Technology Innovation
• Embrace need to support
Mobile Technologies
• Make it simpler to get to
technology through Cloud
Computing
• Engage workforce through
use of Social Collaboration
• Empower employees to be
smarter through Human
Capital Analytics
• Gain new insights through
Big Data investments
© 2013 Ventana Research18 © 2013 Ventana Research18
Mobilizing and Socializing the Workforce
70%Nearly three-fourths of businesses say they
are using mobile technology today.
• Only a small group (6%) intend not to use it
• 82% of mid-sized businesses by rev. use mobile
64%Nearly two thirds of organizations feel
confident in their organizations ability to
use mobile technology.
Source: Ventana Research Business Technology Innovation Benchmark Research
© 2013 Ventana Research19 © 2013 Ventana Research19
Mobilizing and Socializing the Workforce
Faster response to
opportunities and
threats
39%
Better communication and
knowledge sharing
62%
Increased productivity
39%
Engaged and retained
workforce
32%
Improved efficiency of
business processes
29%
Source: Ventana Research Business Technology Innovation Benchmark Research
© 2013 Ventana Research20 © 2013 Ventana Research20
Mobilizing and Socializing the Workforce
Social Reality Today:
• Up to 25% of employees were
identified for promotion using
internal social media software.
• Nearly half (46%) of respondents
use social media either daily,
weekly, or monthly.
• Nearly one-third of the
respondents say that internal
social media software do
not impact the talent
management
costs.
81%
75%
67%
58%
49%
Source: Ventana Research Social Recruiting Benchmark Research
Top five benefits realized from social
collaboration for recruiting:
Identify new talent pools
Competitive Advantage
Improve Recruiting
Process
Improve Pipeline
Development
Improve Quality
of Hire
© 2013 Ventana Research21 © 2013 Ventana Research21
Top Five Trends in Employee Experience
Managing employee productivity and developing leaders
Optimizing employee recognition programs
Impacting employee quality of life and experiences
Innovation that increases employee engagement
Mobilizing and socializing the workforce
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© 2013 Ventana Research22 © 2013 Ventana Research22
Questions?
@ventanaresearch
http://www.linkedin.com/company/ventana-research
Blog
http://blog.ventanaresearch.com
© 2013 Ventana Research23 © 2013 Ventana Research
Top 5 Trends in 2014 to Improve
the Employee ExperienceMark Smith: CEO & Chief Research Officer