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    VBK TO WAV

    Message Forwarding Administration This document describes the configuration of VBK TO WAV Message Forwarding. It is intended for administrators only.

    NOTICE

    Copyright 2012 by VoiceBridge Software Solutions Inc.

    All rights reserved. This document, including parts thereof, may be reproduced for business use only, by licensed or officially authorized

    Customers of VoiceBridge Software Solutions Inc. The materials contained herein contain commercial and technical information, which are the property of VoiceBridge Software Solutions Inc. Users of this document shall protect

    the right of intellectual property and ideas presented.

    2012

    02/01/2012

  • VBK TO WAV Message Forwarding Administration

    Message Forwarding Administration Page 2

    Contents 1 Message Forwarding Overview ............................................................................................................. 4

    2 Before You Begin ................................................................................................................................... 4

    3 Installing Message Forwarding ............................................................................................................. 4

    4 Message Forwarding Administration .................................................................................................... 5

    4.1 Accessing Message Forwarding Admin ......................................................................................... 5

    4.2 Administering Message Forwarding: For the administrator ......................................................... 6

    4.2.1 Importing a License ............................................................................................................... 8

    4.2.2 Administering Users .............................................................................................................. 9

    4.2.3 Changing the Administrator Password ............................................................................... 10

    4.2.4 Viewing Logs........................................................................................................................ 10

    4.3 Administering Message Forwarding: For the user ...................................................................... 11

    5 Verifying Message Forwarding............................................................................................................ 12

    6 Message Forwarding Operation ......................................................................................................... 12

    6.1 Receiving voice messages via email ............................................................................................ 12

    6.2 Disabling Message Forwarding ................................................................................................... 12

    6.3 Message Forwarding Alert Email ................................................................................................ 12

    7 Firewall settings .................................................................................................................................. 13

    8 Troubleshooting .................................................................................................................................. 13

    9 Support................................................................................................................................................ 14

  • VBK TO WAV Message Forwarding Administration

    Message Forwarding Administration Page 3

    Figure 1: Login page ...................................................................................................................................... 6

    Figure 2: Administrator main page ............................................................................................................... 7

    Figure 3: Initial License page ......................................................................................................................... 8

    Figure 4: License page ................................................................................................................................... 9

    Figure 5: Users administration ...................................................................................................................... 9

    Figure 6: Add User ....................................................................................................................................... 10

    Figure 7: Changing the administration password ....................................................................................... 10

    Figure 8: Viewing the Logs .......................................................................................................................... 11

    Figure 9: User main page ............................................................................................................................ 11

  • VBK TO WAV Message Forwarding Administration

    Message Forwarding Administration Page 4

    1 Message Forwarding Overview Message Forwarding allows users on your voice mail system to receive their voice mailbox messages on

    their e-mail device, whether its a laptop, a smart phone, or an SMS-enabled cell phone. Voice messages

    arriving in a users voice mailbox are immediately forwarded to the email address the user specified

    during configuration.

    Message Forwarding is configured first by the administrator. The administrator logs into Message

    Forwarding Administration and downloads the license, adds users, and configures message forwarding

    settings. Users then log into Message Forwarding Administration and enter the email address where

    they will receive their voice messages as emails. They can also change any user settings. When a user

    completes Message Forwarding setup, Message Forwarding immediately starts forwarding their voice

    messages.

    2 Before You Begin Ensure your CallPilot or BCM system is connected to the LAN.

    Ensure you have at least one Unified Messaging seat enabled on your CallPilot/BCM.

    Ensure you have a valid Message Forwarding License file created by Voice Bridge.

    Ensure you host Message Forwarding on a computer that remains running at all times.

    3 Installing Message Forwarding During installation, you can specify the port number to use to access the Message Forwarding

    Administration. It is recommended that you use the default port number of 8186. If this port number

    conflicts with another application on the network, you can choose a different port number during

    installation.

    After you install Message Forwarding, two Windows services are started on your computer:

    Voice Bridge Msg Fwd Admin is the service that allows you to configure Message Forwarding.

    Voice Bridge Msg Fwding is the service that forwards your voice messages.

    These services restart automatically if you reboot the computer that hosts Message Forwarding.

    To learn more about the Message Forwarding Administration service, see Message Forwarding

    Administration. To learn more about the Message Forwarding service, see Message Forwarding.

  • VBK TO WAV Message Forwarding Administration

    Message Forwarding Administration Page 5

    4 Message Forwarding Administration Message Forwarding Administration is web-based administration for the administrator and users. To set

    up Message Forwarding, the administrator must first configure the system by logging in and performing

    the following tasks:

    1. Load and view a license file supplied by VBK TO WAV.

    2. Add users

    3. Configure settings used in message forwarding, such as:

    voice mail IP address

    outgoing SMTP mail server

    SMTP port number

    Sender information

    After the administrator has configured the system, any user configured for Message Forwarding can log

    into Message Forwarding Administration to configure settings used in message forwarding, such as:

    enabling message forwarding

    destination email address (where messages are forwarded)

    deliver all messages or only urgent messages

    attach voice message to the email or not

    mark forwarded messages as read or not

    After a user logs into Message Forwarding Administration and configures their settings, Message

    Forwarding begins to forward their voice mailbox messages.

    4.1 Accessing Message Forwarding Admin

    To access Message Forwarding Administration:

    1) If you are running Message Forwarding Administration on the computer where it is installed,

    type the following:

    http://localhost:8186/VBKTOWAV

    2) If you are running Message Forwarding Administration from another computer on your

    network, type the following:

    http://:8186/VBKTOWAV

    where is the IP address or the domain name of the computer where Message

    Forwarding is installed and is the port number specified during installation.

    http://localhost:8186/VBKTOWAV

  • VBK TO WAV Message Forwarding Administration

    Message Forwarding Administration Page 6

    The Login page appears:

    Figure 1: Login page

    If you are the administrator, enter ADMIN and the default password 0000. When you press Submit,

    the Change Password page appears. You must change your