VAS Engineer
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MT N Guinea republic Job Profile Organizational Development, HR Approved by: HR / IT MTN Guinea 2012 Document Version: 1.0 Page 1 of 2 JOB PROFILE MTN Guinea Republic Title of job: VAS Engineer Location of the job: IT Division Job Code: IT /EA- VAS & SDP - 05 Number of subordinates:0 Job Level: 2 Report to: VAS & SDP Manager Mission/Core purpose of the Job: Provide quality support to internal and external users experiencing value-added services (VAS) and SDP applications and systems Contribute to the design, implementation, management and optimization of all GSM VAS, SDP a nd related services Manage VAS systems’ incidents Coordinate with internal development team to deploy, support and maintain VAS and SDP applications. Key Performance Areas:Core, essential responsibilities / outputs of the position (KPA's) Key Tasks: Support on-site and remotely VAS and SDP applications’ users. Maintain effective communication with VAS and SDP applications’ users. Train efficiently users, collect necessary user manuals and maintain their skill level on supported applications. Assist users into translating their needs into quantifiable business requirements. Provide authorized users with periodical and on-demand reports. Contribute to business intelligence (BI) by conceptualising valuable data reports. Participate to applications/systems’ delivery, deployment, evolution and maintenance projects. Manage reported and non-reported incidents (anomalies, faults, performance). Monitor VAS and SDP applications/systems’ availability, reliability, performance and support Key Performance Indicators (KPI). Listen carefully to users, understand and defend their needs, provide them with quality support and satisfy their requirements. Provide support on Special Projects as needed by the Supervisor SDP& VAS products and Applications Manager. Any other tasks as directed by the Supervisor SDP& VAS that fall within the scope of competence, skills and training of the incumbent. Role Dependencies: Interface with the systems vendors. Interface with the IT Applications team regarding systems’ integration and incidents’ management. Interface with the Customer Care, Marketing, Finance, and Technical divisions regarding business requirements.
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