Vanessa smith resume 1 (1)!
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VANESSA SMITH 4429 LAWRENCE STREET, NORTH LAS VEGAS, NV 89081 H: 7029726620 | [email protected] PROFESSIONAL SUMMARY Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 16 years experience in a fast-paced, team- based environment. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with 6 years in a demanding call center environment as a Customer Service Representative. SKILLS Accurate money handling Merchandising familiarity Payment processing Creative problem solver Multi-tasking ability MS Windows proficient Friendly demeanor Strong client relations Cleanliness Proficient in cash management Adaptability Credit card processing Computer proficiency Quick learner Good telephone etiquette Creative problem solver Merchandising familiarity WORK HISTORY BALLYS HOTEL AND CASINO Room Reservation Clerk | Las Vegas NV | December 2010 - February 2016 Answered a constant flow of customer calls with up to 2 calls in queue per minute. Mastery of customer service management systems and databases. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism.
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Transcript of Vanessa smith resume 1 (1)!
VANESSA SMITH4429 LAWRENCE STREET, NORTH LAS VEGAS, NV 89081
H: 7029726620 | [email protected]
PROFESSIONAL SUMMARY
Call Center Representative versed in customer support in high call volumeenvironments. Superior computer skills and telephone etiquette. Motivated customerservice specialist with over 16 years experience in a fast-paced, team-basedenvironment. Driven to exceed sales goals and build long term relationships withcustomers. Delivers positive experiences through high-quality customer care. Excellentcommunicator with 6 years in a demanding call center environment as a CustomerService Representative.
SKILLS
Accurate money handling Merchandising familiarityPayment processing Creative problem solverMulti-tasking ability MS Windows proficientFriendly demeanor Strong client relationsCleanliness Proficient in cash managementAdaptability Credit card processingComputer proficiency Quick learnerGood telephone etiquette Creative problem solverMerchandising familiarity
WORK HISTORY
BALLYS HOTEL AND CASINORoom Reservation Clerk | Las Vegas NV | December 2010 - February 2016
Answered a constant flow of customer calls with up to 2 calls in queue per minute.Mastery of customer service management systems and databases.Resolved service, pricing and technical problems for customers by asking clear and specific questions.Managed high call volume with tact and professionalism.Met or exceeded service and quality standards every review period.Defused volatile customer situations calmly and courteously.Effectively managed a high-volume of inbound and outbound customer calls.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
LOWESCustomer Service Rep/ Cashier | Las Vegas NV | May 2010 - December 2010
Greeted customers promptly.Assisted customers in selecting items based on needs.Collected and stored coupons.Completed purchases using Point of Sale systems.Monitored areas for security issues and safety hazards.Described products and services in detail.Received customer payments.Directed customers to store locations.Trained new cashiers on procedures, customer service and sales techniques.
EDUCATION
Certification. Medical Billing and CodingBrightwood College (Kaplan College)3535 West Sahara Ave , | Current
Posting EOBspaid claimsWorking aged accounts receivablesExcellent problem solving skillsWorking aged accounts receivablesReviewing patient bills for accuracy and submitting bills to patientsEstablishing patient payment plansAbility to use Electronic Medical Records Systems
CERTIFICATIONSCPR Certified
CPR CERTIFIED
