Values, Attitudes, Values, Attitudes, Emotions, and Emotions, and

Culture:Culture:The Manager as a The Manager as a

PersonPerson

Chapter Two

Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin

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Learning ObjectivesLearning Objectives

LO1 Describe the various personality traits that affect how managers think, feel, and behave

LO2 Explain what values and attitudes are and describe their impact on managerial action

LO3 Appreciate how moods and emotions influence all members of an organization

LO4 Describe the nature of emotional intelligence and its role in management

LO5 Define organizational culture and explain how managers both create and are influenced by organizational culture

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Personality TraitsPersonality Traits

• Personality Traits – Enduring tendencies to feel, think, and act in

certain ways that can be used to describe the personality of every individual

• Managers’ personalities influence their behavior and approach to managing people and resources

Big Five Personality TraitsBig Five Personality Traits

Figure 2.1

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Other Personality TraitsOther Personality Traits

• Internal locus of control– Tendency to locate responsibility for one’s fate

within oneself

• Own actions and behaviors are major and decisive determinants of job outcomes

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Other Personality TraitsOther Personality Traits

• External locus of control– Tendency to locate responsibility for one’s own

fate in outside forces and to believe that one’s own behavior has little impact on outcomes

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Other Personality TraitsOther Personality Traits

• Need for Achievement– The extent to which an individual has a strong

desire to perform challenging tasks well and to meet personal standards for excellence

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Other Personality TraitsOther Personality Traits

• Need for Affiliation– The extent to which an individual is concerned

about establishing and maintaining good interpersonal relations, being liked, and having other people get along

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Other Personality TraitsOther Personality Traits

• Need for Power– The extent to which an individual desires to

control or influence others

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Values, Attitudes, andValues, Attitudes, andMoods and EmotionsMoods and Emotions

• Values– Describe what managers try to achieve through work

and how they think they should behave• Attitudes

– Capture managers’ thoughts and feelings about their specific jobs and organizations.

• Moods and Emotions– Encompass how managers actually feel when they

are managing

Figure 2.4

Terminal and Instrumental

Values

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Emotional IntelligenceEmotional Intelligence

• Emotional Intelligence– The ability to understand and manage one’s own

moods and emotions and the moods and emotions of other people

• Helps managers carry out their interpersonal roles of figurehead, leader, and liaison

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Organizational CultureOrganizational Culture

• Organizational Culture – Shared set of beliefs, expectations, values, norms,

and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals

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Organizational CultureOrganizational Culture

• Attraction-Selection-Attrition Framework– A model that explains how personality may

influence organizational culture.• Founders of firms tend to hire employees whose

personalities that are to their own

Factors that Maintain and TransmitFactors that Maintain and TransmitOrganizational CultureOrganizational Culture

Figure 2.92-15