UX, ROI and the Bottom Line March 2 - HIMSS€¦ · UX, ROI and the Bottom Line March 2 Bryan...
Transcript of UX, ROI and the Bottom Line March 2 - HIMSS€¦ · UX, ROI and the Bottom Line March 2 Bryan...
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UX, ROI and the Bottom Line March 2
Bryan Bliven – CIO MU Health Care
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Conflict of Interest Bryan Bliven Has no real or apparent conflicts of interest to report.
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Learning Objectives • Discuss health system executives’ views on UCD and UX with HIT • Correlate investments in UX with improved organizational financial
outcomes • Identify indicators of ROI for UX focused improvements to HIT
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An Introduction of How Benefits Were Realized for the Value of Health IT
http://www.himss.org/ValueSuite
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UX – Here to save the day!
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UX to Healthcare Exec
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UX to a Healthcare Exec
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What Is UX?
UX = User Experience A person’s perceptions and responses that result from the use or anticipated use of a product, system or service User Centered Design
These are often overlooked
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Project Planning
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UX Overview
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Information Architecture
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Information Architecture - example
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Interaction Design
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15%
decrease
in Time in
EMR for
Pediatrics
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Visual Design
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Visual Design
1000+
downloads
Avg 5.7
datapoints
per week*
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Usability Engineering
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Usability Engineering
Easy to use
functionality
that promotes
secure storage
of images
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User Stories
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Weak Version: As a coffee drinker, I need to keep my coffee warm.
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Stronger Version: As a coffee drinker, I need the ability to keep my coffee warm, so that it does not cool off between my travel from home to work.
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Strongest Version: As a coffee drinker, I need the ability to keep my coffee warm, so that it does not cool off between my travel from home to work while riding the bus.
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User stories
Eliminated a
planned
development
cycle
Saved 300k!
1000k
patients
In first
quarter
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http://www.himss.org/ValueSuite
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Questions • Bryan Bliven • CIO – University of Missouri Health Care • 5738173032 • [email protected]
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