User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on...
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![Page 1: User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on Quality in Official Statistics Rome, 8-11 July 2008 Pierre.](https://reader036.fdocuments.net/reader036/viewer/2022082600/5a4d1b427f8b9ab0599a15ae/html5/thumbnails/1.jpg)
User Satisfaction Surveys in Eurostat and in the European Statistical System2008 Conference on Quality in Official StatisticsRome, 8-11 July 2008Pierre Ecochard, Martina Hahn, Claudia Junker
![Page 2: User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on Quality in Official Statistics Rome, 8-11 July 2008 Pierre.](https://reader036.fdocuments.net/reader036/viewer/2022082600/5a4d1b427f8b9ab0599a15ae/html5/thumbnails/2.jpg)
Background
The LEG on quality and the CoP
32 surveys in the framework of the ESS Peer Review exercise
Commitment to a user orientation of European official statistics
![Page 3: User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on Quality in Official Statistics Rome, 8-11 July 2008 Pierre.](https://reader036.fdocuments.net/reader036/viewer/2022082600/5a4d1b427f8b9ab0599a15ae/html5/thumbnails/3.jpg)
Proposed methodology
Basis: IMF’s Data Review of Standards and Codes
Common questionnaire– Uses of official statistics– Assessment of the quality of the statistics
Target population: known users
High flexibility
![Page 4: User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on Quality in Official Statistics Rome, 8-11 July 2008 Pierre.](https://reader036.fdocuments.net/reader036/viewer/2022082600/5a4d1b427f8b9ab0599a15ae/html5/thumbnails/4.jpg)
Outcome of the surveys: stylized facts
17 NSIs used the proposed questionnaire 3 outsourced the survey Sample size varies from 61 to 8530
Users think statistics are presented in an easy-to-understand way
It is easy for them to access the data on the website Users of NSIs tend to think that the statistics are of a similar
quality to other European countries– With notable exceptions
Low comparability
![Page 5: User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on Quality in Official Statistics Rome, 8-11 July 2008 Pierre.](https://reader036.fdocuments.net/reader036/viewer/2022082600/5a4d1b427f8b9ab0599a15ae/html5/thumbnails/5.jpg)
How to improve the methodology:Questionnaire design Question should:
– be clear and unambiguous;– not make unreasonable assumptions about the
respondent
Improvement directions– More involvement of data collection experts– More customized questionnaires
![Page 6: User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on Quality in Official Statistics Rome, 8-11 July 2008 Pierre.](https://reader036.fdocuments.net/reader036/viewer/2022082600/5a4d1b427f8b9ab0599a15ae/html5/thumbnails/6.jpg)
How to improve the methodology:Data collection methodology Improving the representativity of the sample
– Known users or website/library users?
Increasing response rate– by proposing non-financial incentives– by improving questionnaires and their dissemination
![Page 7: User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on Quality in Official Statistics Rome, 8-11 July 2008 Pierre.](https://reader036.fdocuments.net/reader036/viewer/2022082600/5a4d1b427f8b9ab0599a15ae/html5/thumbnails/7.jpg)
How to improve the methodology:Harmonization of user satisfaction surveys Harmonize
– questionnaires– data collection methodologies
Benefits:– Obtain more comparable results– Share good practices and gain efficiency
![Page 8: User Satisfaction Surveys in Eurostat and in the European Statistical System 2008 Conference on Quality in Official Statistics Rome, 8-11 July 2008 Pierre.](https://reader036.fdocuments.net/reader036/viewer/2022082600/5a4d1b427f8b9ab0599a15ae/html5/thumbnails/8.jpg)
Eurostat user satisfaction survey
Content of the questionnaire– Based on proposed version but adapted to Eurostat– Three blocks of questions
Implementation mode– Timing– Internet based survey for general users– E-mail based for known users– Comment boxes
Dissemination– Different results for two groups of users– Report placed on web-site– Improvement actions to follow-up
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Eurostat user satisfaction survey
Interesting results– Most used: NA, employment statistics, demography statistics– Methodology and metadata in high demand for better understanding– Timeliness / Completeness assessments differ– General quality assessment– Main value added of Eurostat’s data– Main concerns
Ways to improve Eurostat user survey– More questions on quality dimensions– More / different questions on user support– More answering options for some questions– Discuss the target of the survey– Timing of and resources for the survey