Update on Integrated Training & Employment System

ONESTEP Annual General Meeting

September 20, 2006, Toronto

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Background

• Canada-Ontario Agreements

• Federal (transferring) Employment & Training Services

• Existing Provincial Employment & Training Services

• LMDA Implementation Governance

• Building the Integrated Training and Employment System

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Canada-Ontario Agreements• The Labour Market Development Agreement (LMDA) includes the transfer of

federal government projects, programs and staff to the provincial government.

• The Labour Market Partnership Agreement (LMPA) will strengthen efforts to maintain a skilled workforce and target the rapid re-employment of unemployed Canadians and new Canadians wanting to continue their careers in Ontario.

• By 2009-10, the LMDA and LMPA will result in an investment of almost $900 million per year in skills training in Ontario.

• The Canada-Ontario Immigration Agreement marks a investment of $920 million over five years for settlement and language training programs and services in Ontario. Funds will be expended by Citizenship and Immigration Canada but a joint federal-provincial planning process will determine priorities and allocations.

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Labour Market Development Agreement• The LMDA promotes harmonization and coordination in the design and delivery of

labour market programs and services in Ontario.

• Signed November 23, 2005, it takes effect January 1, 2007

• Open-ended agreement (no expiry date)

• Transfer of Federal EI Part II funded training and employment programs to Ontario• Employment Benefits and Support Measures• Job Bank

• Transfer of about 600 federal employees to the Ontario Public Service

• Transfer of some federal assets and IM/IT systems to Ontario

• Transfer of $525M per year from the EI account, plus $53M per year in operating resources to Ontario

• Not all Government of Canada funded programs are affected

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Labour Market Partnership Agreement

• The LMPA is designed to address labour market needs of clients not eligible for labour market services funded through Employment Insurance

• Signed November 23, 2005• New federal funding outlined in six priority areas

• Labour market integration of Canadians• Apprenticeship• Literacy and essential skills• Workplace skills development• Aboriginal peoples• Assistance to others facing labour market barriers

• Discussions are under way to clarify funding following 2006 federal budget

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Canada-Ontario Immigration Agreement

•New federal funding of $920M over five years for settlement and language training services

•Development of a settlement/language training strategy provide clear pathways among settlement, language-training and labour-market integration services.

•Comprehensive language training system - high-level and occupation-specific language assessment and training.

•Implementation of a 3-year pilot Provincial Nominee Program •Negotiation of an Ontario Temporary Foreign Worker Agreement to deal with acute labour-market shortages.

•Framework for municipal participation in areas of immigration related to their interests•Launch and ongoing development of Ontario immigration portal

(OntarioImmigration.ca) including $2M annual federal investment to foster municipal participation.

The Canada-Ontario Immigration Agreement will facilitate the successful social and economic integration of newcomers and increase the benefits of immigration to Ontario. Key elements of the agreement include:

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EMPLOYMENT BENEFITS

Skills Development

Targeted Wage Subsidies

Self-Employment

Job Creation Partnerships

SUPPORT MEASURES

Employment Assistance Services

Labour Market Partnerships

Research and Innovation

Federal EI Part II (transferring) Programs

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LABOUR MARKET ATTACHMENT

Job Connect

Summer Programs

Apprenticeship Training Tax Credit

TRAINING & SKILLS DEVELOPMENT

Apprenticeship Training

Co-op Diploma Apprenticeship Training

Ontario Youth Apprenticeship Program

Pre-Apprenticeship Training

Literacy and Basic Skills

Loans for Tools

MEETING COMMUNITY NEEDS

Adjustment Advisory Program

Local Planning Boards

Ontario’s Current Training and Employment Services and Programs

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CANADA-ONTARIO LABOUR MARKET DEVELOPMENT AGREEMENT

Apr Jul Sep JanJan

2006 2007Jul Sep Jan

2008

Jan

2009Apr

TR

AN

SF

ER

TR

AN

SIT

ION

TR

AN

SF

OR

M-A

TIO

N

ETA/ SCA

High-level Business

Model

In Year LMPA

Priorities

ServiceDeliveryModel

Initial Channel Improvement

Org.Risk

Assess

RealignResources

ResolveIssues

Program/ Policy

Integration

Implement Channel Strategy

MeasureBenefits

PEOPLE, ASSETS, SYSTEMS

STABILIZATION, TRANSITION SERVICE DELIVERY MODEL,LABOUR MARKET INFORMATION, FISCAL FRAMEWORK

PROGRAM & POLICY INTEGRATION, LMPA IMPLEMENTATION, ORGANIZATIONAL READINESS, INTEGRATED TRAINING & EMPLOYMENT SYSTEM

IMPROVED CUSTOMER SERVICEBUSINESS CONTINUITY

Continuous Improvement

Transfer

BusinessIntegration

Recruitment/ Training

StaffTraining

BenefitsRealization

Plan

Post-transferAssessment

LMDA/PA Program/

Financial Plan

JobOffers

Responses

“Turnkey Operation”

AccomStrategy

TrainingCompleted

Building the Integrated Training and Employment System

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LMDA Transfer Governance Overview

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Defining the Level of Program Integration

Federal & ProvincialPrograms Co-exist

Information Referral

Administrative Integration

ProgramPolicy

Coherence

• Programs not altered in any way;

• Programs administered by Fed and / or Prov staff

• Programs managed as a combined set with 95% of program having no major change in delivery;

• Ability of delivery agents to refer clients to other programs

• Common set of administrative processes and tools used to manage full set of programs

• Programs designed and administered under a common program policy framework

“Early Wins”Target

Increasing degree of program integration

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Emerging Paradigm

• Building a values based, customer-focused organization making a difference for individuals and the economy of the province

• What will happen in October?

• What will happen in January?

• What is the impact on 3rd Party Service Providers?

• Enhanced, intelligent referral

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MTCU Vision & Integrated Training and Employment SystemMTCU VISION

Ontario will have the most educated people and highly skilled workforce in North America in order to build the province’s competitive advantage.

MTCU VISION

Ontario will have the most educated people and highly skilled workforce in North America in order to build the province’s competitive advantage.

MTCU MISSION: MTCU Exists to….

• Build & sustain Ontario’s prosperity, competitiveness, democracy & quality of life through the development of people

• Ensure individual access to opportunity & participation throughout people’s lives

• Help communities adjust to changing conditions

• Ensure that services are accessible & of high quality

MTCU MISSION: MTCU Exists to….

• Build & sustain Ontario’s prosperity, competitiveness, democracy & quality of life through the development of people

• Ensure individual access to opportunity & participation throughout people’s lives

• Help communities adjust to changing conditions

• Ensure that services are accessible & of high quality

INTEGRATED TRAINING &

EMPLOYMENT SYSTEM

• A customer-focused, single access point to a range of training and employment services

• Will expand opportunities and strengthen Ontario’s economy by providing seamless customer service, removing barriers to training and strengthening links to employment

INTEGRATED TRAINING &

EMPLOYMENT SYSTEM

• A customer-focused, single access point to a range of training and employment services

• Will expand opportunities and strengthen Ontario’s economy by providing seamless customer service, removing barriers to training and strengthening links to employment

Core Strategy: AccessCore Strategy: Access

Core Strategy: Quality and Accessibility

Core Strategy: Quality and Accessibility

Core Strategy: Restructure Training & Employment System

Core Strategy: Restructure Training & Employment System

GOALS

• Best learning & labour market outcomes

• Highest participation & graduation rates

• High level of research & innovation

GOALS

• Best learning & labour market outcomes

• Highest participation & graduation rates

• High level of research & innovation

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What will happen in October?A Six Step Strategy:

• Program Directives and GuidelinesDirectives and guidelines on provincial and transferring federal programs and services will be made available electronically on the TCU web site

• BrandingA comprehensive branding strategy for the integrated training and employment system will be rolled out in October

• TrainingEnhanced information referral training will be rolled out to TCU direct delivery staff and 3 rd party partners

• The Call CentreCall Centre staff will be trained to provide enhanced information referral on provincial and transferring federal program and services

• The TCU WebThe TCU Web will provide descriptions, directives and guidelines on provincial and transferring federal programs and services as well as a link to the IPS/211 database

• Multilingual AccessInformation about services will be available in both official languages as well as other languages including Aboriginal languages

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What will happen in January?• New Ontario-branded employment and training service with integrated management

structure and filed organization

• Service to 900,000 clients annually through over 100 offices and over 1200 third-party agreements

• Clients will be able to access consistent information about provincial programming and transferring federal programming through e-channel, voice-channel or in-person (provincial offices and 3rd party delivery network across Ontario)

• Information about services will be available in both official languages as well as other languages including Aboriginal languages

• Comprehensive programs supporting literacy, training, work experience and employment search

• New programs to address employer needs and impacts of economic changes

• Coordinated planning and services with Service Canada, MCSS, MCI/CIC, MEDT, municipalities and other labour market partners

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ONTARIO

MUNICIPAL

CANADA

MCSS & OWOFFICES (47)

SERVICE CANADA (~90)

CHANNELINTEGRATIONDATA BASE

IN PERSONVOICE CHANNEL

EI Part I1-800 O-CANADA

E-CHANNEL

• Consistent Information• Intelligent Referral• Increased capacity on the voice channel• Access to services in English and French• Multi-lingual support• Service Providers connected through access

to the same information

EN FRANCAIS & IN ENGLISH

Job BankLabour ExchangeInformation Portal

Multi-lingual Extension Services

Smart Directory - Programs, Services, Locations

Program Criteria- Access & Eligibility

Multi-language Services

MTCU WEB

Job BankLMI / RLabour Exchange

MTCU OFFICES (26)

MTCU & SERVICE CANADAOFFICES (56)

MTCU & SERVICEONTARIO OFFICES (# TBD)

SERVICEONTARIOCOUNTERS (~90)

Ontario Call Centre

ALL SERVICE DELIVERY PROVIDERS(~450 Provincial)(~800 Federal)_____(~1200 with Overlap)

January 2007 – Integrated Service

Access Model

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Enhanced information and referral• Enhanced information and referral will:

– Build on information provision and referral practices already being used in communities across Ontario

– Build on current third-party service party program guidelines for information and referral services

– Demonstrate improved customer service by providing Ontario job/training seekers and employers with better customer service through improved access to training and employment programs/services/supports information and referral

– Be supported by resources such as integrated print material, websites, an information and referral guide and resource package

• Enhanced information and referral will result in a client being able to:

– Efficiently and effectively access relevant labour market and training information through assistance of LMTD staff, third-party deliverers, partner ministries delivery sites or through self-directed pathways such as website or hotline

– Understand relevant training and employment services available to them in their community and across the province

– Be referred to the most appropriate employment or training program or service in their community

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• Results of enhanced information & referral

– Improved efficiency and effectiveness of client referrals to Ontario training and employment programs

– Improved referrals among LMTD programs and services

– Improved referrals to the broader training and employment services

– Consistent access to labour market information, training and employment programs and services across the system

• Indicators of a “successful referral”

– Information is made available, in print and/or electronically, about all LMTD programs and services (including EBSM’s)

– Information given to the client in accurate and pertinent

– Client begins service at the door closest to them or that they are most comfortable with

– Staff assisted customers in understanding program and service offerings and options from across the system

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- Mid-Term - January 2007– Transferred federal staff and programs integrate enhanced information and referral

expectations

- Long-Term - 2007/08 Fiscal Year– Integration of intelligent referral expectations into agency business plans

– Integration of information and referral expectations into operational plans for divisional direct delivery programming

– Development of standards for information and referral services

• Expectations for third-party partners and direct delivery staff

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What is the impact on 3rd Party Delivery Partners?

• As the federal government readies itself for the January 1, 2007 transfer date, work related to the transferring EBSM’s is being transferred to staff who are moving to the province

• Virtually all existing federal service agreement are being extended to 2008

• Program rules related to existing EBSM contracts remain the same on January 1

• The current administrative processing environment will remain the same on January 1

• There will be no impact on transfer payment cheques/deposits

• Organizational readiness assessments and related mitigation strategies are being planned

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What we need …

• Active partnership in the enhanced information referral process

• Engage in the training process for enhanced information referral

• Reviewing/Updating/Maintaining your organization’s information on the IPS/211 database

• Reviewing your current referral process and ensuring that staff know how to use the tools that will be provided

• After January, begin to measure your outcomes with respect to enhanced information referral

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Stay Tuned For…

• Instructions on processing amendments and payment claims prior to and post-transfer

• Consultation on program planning for 2007/08

• “Assignment” of the SC contribution agreements in December

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• Service Canada is the face of the Government of Canada in communities

• We’re working with 13 federal departments and 7 provinces already

• Exploring further partnerships when and where it makes sense

• Partnerships arrangements are managed through MOUs and service agreements that define the outcomes and results expected and the roles and responsibilities of each party

Service Canada – Building Partnerships for the Future

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• Expanding federal presence and outreach

– Delivering more accessible service in the right places across the country

• Ensuring service strategies are tailored to meet community needs

– Developing national segment strategies AND tailored local strategies

– Better meeting needs through well designed and comprehensive service offerings

• Community collaboration and planning

– Working effectively with community partners, including the voluntary sector

– Collaborative responses to issues and problems (i.e. gun violence, natural disasters, etc.)

– Helping communities to help themselves

Service Canada – Our Role in Communities

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Moving from Programs to Service Offerings:– May We Help You?

– Benefits (EI and pensions)

– Employment and social service offerings and programs for Youth, Aboriginal Peoples, Persons with Disabilities, Homelessness, New Horizons for Seniors

– Passport Receiving Agent

5 sites in Ontario

– Canada Revenue Agency (CRA)

2 pilot sites

– Transport Canada Pleasure Craft Licenses & Safe Boating

1 April 2006 implementation in all offices

– Seniors Portal/Canada On-Line with Veterans Affairs

– SIN Rapid Access

2006/07 implementation

Service Canada in Ontario

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Thunder BayKenora

SudburyTimmins

North BayS. S. Marie

OttawaCornwall

LondonWindsor

Kitchener Barrie

Owen Sound Orillia

HamiltonNiagara

Brantford

HaltonPeel

EastToronto

WestToronto

KingstonKawarthaBelleville

YorkDurham

• Kenora• Dryden• Fort Frances• Thunder Bay• Geraldton• Marathon

• North Bay• New Liskeard• Sturgeon Falls• Parry Sound• Sault Ste. Marie• Elliot Lake• Sudbury• Espanola• Timmins• Kapuskasing• Kirkland Lake

• Brantford• Simcoe• Hamilton East• Hamilton Main• St. Catharines• Niagara Falls• Welland

• Cornwall• Ottawa Government Service Centre• Hawkesbury• Arnprior• Brockville• Carleton Place• Gananoque• Pembroke• Perth• Prescott• Renfrew• Smiths Falls• Ottawa Centre• Ottawa East• Ottawa West

• London• Sarnia• St. Thomas• Tillsonburg• Woodstock• Windsor• Chatham-Kent• Leamington• Wallaceburg

• Barrie• Kitchener• Cambridge• Guelph • Listowel• Stratford• Goderich• Orillia• Bracebridge• Midland• Orangeville• Owen Sound• Collingwood• Walkerton

• Oshawa• Ajax• Richmond Hill• Newmarket

• Toronto Etobicoke• Toronto Lakeside• Toronto Lawrence Square• Toronto North• Toronto Willowdale

• Toronto Centre• Toronto East- Danforth• Toronto Scarborough• Toronto Canada Quay

• Belleville• Bancroft• Napanee• Picton• Trenton• Kingston• Peterborough• Cobourg• Lindsay

• Mississauga West• Malton• Mississauga East• Oakville• Brampton• Burlington• Georgetown• Milton

Service Canada – Citizen and Community Services Branch

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Questions?