Unified Healthcare Solutions
Transcript of Unified Healthcare Solutions
Smart Solutions for a Connected World.
UnifiedHealthcareSolutions
Unified CommunicationsHealthcare
Unified Communicationsfor HealthcareWith healthcare costs continuing to rise, healthcare
providers are searching for potential savings. The
move to automation for patient interaction offers
a significant cost reduction opportunity. ADTRAN’s
NetVanta® Unified Communications (UC) solutions
help healthcare operations, both large and small,
improve the efficiency of patient interaction and
care with benefits such as:
• Sending health alerts automatically
• Streamlining after-hours contact
• Automating appointment reminders
• 24/7 self-service patient hotline
NetVanta Unified CommunicationsNetVanta UC software solutions from ADTRAN®
enable healthcare providers to drive productivity
and improve responsiveness.
NetVanta UC solutions provide:
• Windows-based VoIP telephony and legacy PBX integration
• Simple, centralized administration using Microsoft Active Directory®
• Calls, messages and notifications, when and where employees need them
• Back-office integration tools that link it all together
• Reduced costs and complexity
• Automated and streamlined functionality
Business
IP Business Gateways forTrunking and Hosted VoIPwith IP PhoneNetVanta 6355 and IP 700 Series
Fixed-port Access RoutersNetVanta 3100 Series
Wireless Access PointNetVanta 150
Multiservice Access RoutersNetVanta 3448, 1335
Modular Access RoutersNetVanta 3000, 4000, 5000 Series
IP Communications Platformwith IP PhonesNetVanta 7100, 7060 and IP 700 Series
Ethernet SwitchesNetVanta 1200, 1500 Series
ADTRAN believes the information in this publication to be accurate as of publication date, and is not responsible for error. Specifications subject to change without notice. ADTRAN and NetVanta are registered trademarks of ADTRAN, Inc. and its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. Five-year warranty applies only to products sold in North America.
ADTRAN products may be subject to U.S. export controls and other trade restrictions. Any export, re-export, or transfer of the products contrary to law is prohibited. For more information regarding ADTRAN‘s export license, please visit www.adtran.com/exportlicense
24/7 Self-service Patient HotlineAdministrators and nurses in many healthcare practices spend hours
of their days booking appointments, retrieving patient information and
relaying test results. ADTRAN’s NetVanta UC solutions can automate
these typical “search and speak” tasks, while providing a higher level
of access, security, and accuracy of information for patients. Utilizing
UC functionality also frees up office administration time for other time-
sensitive tasks.
Benefits of 24/7 call service with UC are:
• Quick Return on Investment (ROI) with user-friendly set-up
• Provide a consistent experience for patients
• Reduction in future administrative costs
After Hours HotlineDoctors’ offices and health clinics have long offered after-hours
access for patients in need. These services are typically provided
through expensive third-party answering services. This type of service
can create delays and introduce the potential for human error
when leaving messages and tracking doctors on-call. NetVanta UC
is changing that. NetVanta UC solutions can be implemented as an
automated after-hours emergency hotline providing patients with emer-
gency 911 options, electronic message service, or escalation until a
call is acknowledged by an on-call doctor.
This solution:
• Can be implemented into both existing and new phone systems
• Will reduce the potential for processing errors
• Reduces costs associated with third-party services
Automatic Appointment RemindersAppointment reminders are a labor-intensive daily exercise for doctors’
offices and health clinics. The time required to pull the list and manu-
ally dial each patient could be better utilized for other tasks. With
NetVanta UC, outbound calls can be automated, programmed to
re-queue unanswered calls, and present patients with options like
rescheduling, if needed.
The benefits of this scenario include:
• More efficient use of staff’s time, addressing only patients who need to change their appointments
• Improved patient-practice relationships
• Ability to perform reminders at night with no staff requirement
EN1438A June 2010Copyright © 2010 ADTRAN, Inc. All rights reserved.
ADTRAN is an ISO 9001, ISO 14001, and a TL 9000 certified supplier.
TL19.1270
Learn how to take your communication capabilities to the next level with ADTRAN’s NetVanta Unified Communications atwww.adtran.com/uc_doc