HERE TO SERVE WHAT YOU VALUE MOST

BUSINESS PHONE SERVICESADMINISTRATIVE SUPPORT

VIRTUAL RECEPTIONISTUP SELLING

✓ ADMINISTRATIVE SUPPORT

✓ VIRTUAL RECEPTIONIST

✓ INBOUND CALL CENTER

✓ BUSINESS PHONE SERVICES

✓ MARKET RESEARCH

✓ DATA ENTRY

✓ WORD PROCESSING

✓ EMAIL MANAGEMENT

✓ BUSINESS PRESENTATIONS

✓ CROSS SELLING/UP-SELLING

VIRTUAL ASSISTANCESOLUTIONS

EXECUTIVE ASSISTANCE AT WORK FOR YOUCONNECTING YOUR BUSINESS TO THE DECISION MAKER YOU NEED

At Unified Call Solutions we offer dedicated call center agents to our clients. We provide the CRM technologies for our clients’ growing customer base. Our call center is located in the U.S., and is American owned, operated and managed. Our low-risk solutions enable great service that answers our clients’ needs. We

provide high-quality customer care. Our management team is comprised of Americans who put the necessary processes in place for your project to achieve its goals. Your outsourcing campaign will be staffed with motivated, highly qualified, and properly managed employees. Whatever your needs and

requirements, we have the technology and integration abilities to help you achieve your organization's goals. We can provide a technology solution or connect into your existing system. You want to develop a customized and cost effective way to communicate that is delivered consistently during every contact.

FLEXIBLE SOLUTIONS FOR YOUR BUSINESS NEEDSWE CAN BE YOUR INTEGRATED OUTSOURCED SERVICE

SOLUTION

CUSTOMIZED PHONE ANSWERING SERVICE

A virtual receptionist will manage your calls so you can manage your business. You’ll receive the qualified services of a professional full time receptionist for a fraction of the cost of hiring your own, personal staff.

Your calls will be answered based on a customized screen that will give each of our virtual receptionists all the information they need to handle practically any situation. When you’re away from the office, we can screen for a particular call and transfer it to whomever you designate. Other calls can be sent directly to voicemail for retrieval at a more convenient time. And should your plans change, we can make up-to-the-minute updates to your instructions at any time.

Our technologies and business solutions are highly expandable and will grow as your business grows. We help businesses grow by providing phone answering services that allow them to project a professional image, increase productivity and improve customer service.

CONTACT MANAGEMENT SERVICES

It takes expertise to identify the highest qualified leads, reach prospects in the target market, determine the target market, and convert the qualified leads into actual sales. A call center helps businesses get the most current information about their specific target market.

CLIENT RELATIONS & MANAGEMENT

You want to develop a customized and cost effective way to communicate that is delivered consistently during every contact. It is often more efficient (from a time, money and resource perspective) to outsource these programs. Unified Call

Solutions specializes in creating and delivering tailored solutions one contact at a time. Customers have many choices on where and who to deal with. As a result, the power has now shifted to the customer. If they feel you can not satisfy their expectations they will simply deal with another company.

• How much importance is given to nurturing customers?

• How many customers are excited and talking about your company?

• How much time are you giving other aspects of your business.

• How much money is being spent on capturing new clients?

• How does your service impact the your clients bottom line?

• Have you ever lost a deal because you could not respond fast enough?.

• How much attention is given to delivering service to existing customers?

EVERY CALL MATTERS TO OUR VIRTUAL RECEPTIONIST

Whether you need phone support for all your calls for just some additional coverage at busy times of the year, our live call answering service is flexible. We are always available to greet your callers… no worrying about us taking breaks, going on vacation or being away for sick days.

According to the International Customer Management Institute, clients who reach an automated phone system versus a live person report they will do less business with the company. Unified Call Solutions services are built on the premise that every customer matters. Best of all, there’s no equipment to buy or maintain, and no hassles.

Our virtual receptionists make it easy to give your clients the upscale customer service they deserve. Contact us or call 1-888-244-8898 for the plan that takes the hassle out of managing your phone calls.

CUSTOMER CARE SOLUTIONSOur agents are among the most talented in the industry. We train them on emerging trends in customer service. We study your company , your products and services, and your culture. Our call will sound like a call to your company.

OUTBOUND SOLUTIONSOutbound call center Telesales agents are specially selected, custom-trained and experienced in high-end, unscripted selling, cross-selling and up-selling to top executives and buyers. Our outbound call center Telesales agents are highly knowledgeable of specific products and services and are dedicated for the duration of your sales cycle.

HELP DESK BUSINESS SOLUTIONSOur answering Help Desk is an incredibly useful tool for businesses looking reduce expenses related to payroll and employees. In-house employees are not always needed to answer customer questions. The Help Desk is actually our most popular business solution that we offer and it is all done by our live answering agents who offer information provided by you.

Looking For A Turnkey Order Handling Solution?

Combine fulfillment services with our suite of services for an integrated order processing, customer care, fulfillment, and returns processing solution. Focus on driving sales and product development by utilizing our turnkey packages.

Your customer's needs - from the initial product inquiry right through delivery and returns management process - are professionally and efficiently handled by Unified Call Solutions agents.

APPOINTMENT SETTING SOLUTIONS

You tell us the market you'd like to be in, and this will in part determine how many leads we'll develop for your campaign. No matter how many parameters you set, we maintain our brand healthy approach to lead generation. Our agents are 0% pushy and 100% brand healthy. Virtual Office Assistants can perform a

many of the administrative duties that occupy your time. Technology and globalization have combined to allow these services to all entrepreneurs, not just high profile executives. An outsourced personal virtual assistant is a utility player who can assist with your specific office support services or highly specialized areas.

• Preset appointments to meet with the decision-makers.

• Assisting in travel arrangements or travel research.

•Writing proposal letters, thank your letter, etc.

• Follow up phone calls to previous verbal commitments.

• Phone answering support to existing clients.

UNIFIEDCALLSOLUTIONS10 Glenlake Parkway Suite 130 Atlanta, Ga. 30328

888.244.8898 Toll Free 404.736.6082 Direct

www.unifiedcallsolutions.com

INBOUND | OUTBOUND | VIRTUAL ASSISTANCE SUPPORT

We work best as an integrated extension of your company. Our services help you stay in touch with your customers and keep you up-to-date with what they are

happy with, what they want changed, and what their favorite color is—whatever you need to know. Most businesses don’t have the time to make hundreds of calls every day to generate new business.

At Unified Call Solutions, we specialize in working with small and mid-sized companies across a number of different fields. We provide dedicated callers who will only work on your project, which gives them the time to learn your specific process and company information to better articulate your offering.