Evolution or Revolution? Strategies for Telecom Billing Transformation
Understanding Your Billing Options - Wightman Telecom
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Now What? Now that you have your first bill, you may choose one or both of the following options: With an internet connection, e-billing gives you the freedom to securely check your bill anytime, anywhere, while also saving paper. E-billing is a quick, efficient way to get your bill delivered right to your inbox! You can sign up for e-billing by calling 1.888.477.2177 or at wightman.ca/my-wightman (click “Manage My Account”). E-billing allows you to access your bills at any time, receive notices, and eliminate possible late fees. You can also download our app on your smartphone or handheld device for instant access! Our app also lets you make changes to your Wightman services, including adding new services, adding/removing TV channels, and other modifications to your account. Convert to Paperless E-Billing Enroll in our Pre-Authorized Payment Plan Enroll in the pre-authorized payment plan via your bank account or credit card to avoid late payment charges or administration fees. Call 1.888.477.2177 today! Visit Wightman.ca often to get the most up to date information on products and services. Understand that your first bill is different. When you look at your first bill, you’ll notice that it’s more than Wightman’s standard monthly price. Your first bill contains charges for one full month and one partial month starting on the day your service was activated. If you have any questions about your bill, please email us at [email protected] or call 1.888.477.2177. Understanding Your Billing Options Welcome to Wightman MONTHLY USAGE FOR TELEPHONE NO: (111)222-9999 JOHN AND JANE DOE ACCOUNT NO: 11111111 TELEPHONE NO: (111)222-9999 BILL DATE: DD/MM/YYYY PAGE 3 OF 4 Wightman Telecom 100 Elora St. N., Box 70 Clifford, ON N0G 1M0 LOCAL PHONE SERVICE 1@ 29.95 29.95 CALL ANSWER SERVICE 1@ 4.95 4.95 TOLL FREE NUMBER HST Local Phone Service SUBTOTAL 49.58 HIGH SPEED INTERNET SERVICE 1@ 30.00 30.00 4.94 Internet Service SUBTOTAL 42.94 Equipment Rental SUBTOTAL 18.27 Digital TV SUBTOTAL 71.50 LOCAL PHONE SERVICE 7.49 CALL ANSWER SERVICE TOLL FREE NUMBER 1.49 HIGH SPEED INTERNET SERVICE 8.00 Page 3 Description Date Quantity Amoun LOCAL PHONE SERVICE 5.70 INTERNET SERVICE HST EQUIPMENT RENTAL MODEM RENTAL 1@ 4.95 4.95 AMINO SET TOP BOX 2@ 4.95 9.90 DIGITAL TV SERVICE ESSENTIAL PACKAGE 1@ 24.95 24.95 PACKAGE A 1@ 25.00 25.00 PACKAGE A 6.67 HST 8.23 03/10-04/09 03/01-03-09 03/10-04-09 03/02-03-09 MODEM RENTAL 1.32 03/10-04-09 03/02-03-09 AMINO SET TOP BOX 03/10-04-09 03/02-03-09 2.64 HST 2.45 ESSENTIAL PACKAGE 6.65 03/10-04-09 03/02-03-09 03/10-04-09 03/02-03-09 One full month A partial month which begins the day your service is activated to the start of the next billing cycle Your FIRST Bill + This illustration shows Page 3 of a sample bill. The highlighted areas show where a full month (for example, Feb 1 - March 9), and then a partial month have been billed to the account. BIL_OPTIONS_19-11
Transcript of Understanding Your Billing Options - Wightman Telecom
Now What?Now that you have your first bill, you may choose one or both of the following options:
With an internet connection, e-billing gives you the freedom to securely check your bill anytime, anywhere, while also saving paper. E-billing is a quick, efficient way to get your bill delivered right to your inbox!
You can sign up for e-billing by calling 1.888.477.2177 or at wightman.ca/my-wightman (click “Manage My Account”). E-billing allows you to access your bills at any time, receive notices, and eliminate possible late fees. You can also download our app on your smartphone or handheld device for instant access! Our app also lets you make changes to your Wightman services, including adding new services, adding/removing TV channels, and other modifications to your account.
Convert to Paperless E-Billing
Enroll in our Pre-Authorized Payment Plan
Enroll in the pre-authorized payment plan via your bank account or credit card to avoid late payment charges or administration fees. Call 1.888.477.2177 today!
Visit Wightman.ca often to get the most up to date information on products and services.
Understand that your first bill is different.When you look at your first bill, you’ll notice that it’s more than Wightman’s standard monthly price. Your first bill contains charges for one full month and one partial month starting on the day your service was activated. If you have any questions about your bill, please email us at [email protected] or call 1.888.477.2177.
Understanding Your Billing OptionsWelcome to Wightman
Wightman Telecom100 Elora St. N., Box 70Clifford, ON N0G 1M0
MONTHLY USAGE FOR TELEPHONE NO: (111)222-9999
JOHN AND JANE DOE ACCOUNT NO: 11111111 TELEPHONE NO: (111)222-9999 BILL DATE: DD/MM/YYYYPAGE 3 OF 4
TELEPHONE NO: (111)222-9999 ACCOUNT NO: 11111111Wightman Telecom100 Elora St. N., Box 70Clifford, ON N0G 1M0
BILL AT A GLANCE 04/10/2013JOHN AND JANE DOE
NO PAYMENTS RECEIVEDPREVIOUS BALANCE DUE .00
SUMMARY BY SERVICE TYPE (Includes Taxes)
Local Phone Service 39.44Internet Service 31.50Equipment Rental 16.79
CURRENT BILLING AMOUNT 152.08
TOTAL DUE: PLEASE PAY THIS AMOUNT 211.87
LOCAL PHONE SERVICE 1@ 29.95 29.95CALL ANSWER SERVICE 1@ 4.95 4.95TOLL FREE NUMBER
HST
Local Phone Service SUBTOTAL 49.58
HIGH SPEED INTERNET SERVICE 1@ 30.00 30.00
4.94 Internet Service SUBTOTAL 42.94
Equipment Rental SUBTOTAL 18.27
Digital TV SUBTOTAL 71.50
LOCAL PHONE SERVICE 7.49CALL ANSWER SERVICE TOLL FREE NUMBER
1.49
HIGH SPEED INTERNET SERVICE 8.00
Previous Bill$59.79 $.00 $152.08 $211.87
Payments/Adj Current Billing Total Due
MESSAGE CENTER
Total Taxes included in this statement:
Goods and Services Tax $6.85
Provincial Sales Tax $8.54
Wightman Telecom100 Elora St. N., Box 79Clifford, ON N0G 1M0
Wightman Telecom100 Elora St. N., Box 70Clifford, ON N0G 1M0
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JOHN AND JANE DOE 4 5123 MAIN ST C-1-P-1ANYTOWN ON K6V 7M3
04/10/2010
JOHN AND JANE DOEACCOUNT NO: 11111111TELEPHONE NO: (111)222-9999
$211.87Payment Due
04/30/2013
Enter Amount Paid
Total Due
Description Date Quantity Amount
Please return lower portion with your payment...retain upper portion for your records.Please do not attach payment to the stub.
A. The Bill Header Section is a quick way to look at your previous and currentdue along with any payments or adjustments that had occurred in the past period.
B. Your summary for each type of service and charge associated will display inthe Bill At A Glance column.
C. The Message Center is a good location to check for important notices fromWightman Telecom.
D. If you mail in your payment each month, please tear off the remittance stub andinclude it with your payment. Please do not attach the payment to the stub.
E. The Monthly Usage section of the bill can be used to further explaincharges associated with each service. Charges will be itemized for eachtype of service.
SELF SERVEWightman offers the option of paperless billing. There is no cost for this service.To sign up for paperless billing and receive your monthly statements via emailinstead of by paper bill, contact our business office at 1-888-477-2177.To login to Wightman’s Self Serve, follow these instructions:
1. Go to wightman.ca
Digital TV Service 56.45Wightman On Demand Service 6.77Wightman Long Distance Charges 1.13
2. Click ‘Self Serve’3. Login using your email address and password to view your bill online.
LOCAL PHONE SERVICE
5.70
INTERNET SERVICE
HST
EQUIPMENT RENTALMODEM RENTAL 1@ 4.95 4.95
AMINO SET TOP BOX
2@ 4.95 9.90
DIGITAL TV SERVICEESSENTIAL PACKAGE 1@ 24.95 24.95
PACKAGE A
1@ 25.00 25.00PACKAGE A
6.67
HST
8.23
03/10-04/09
03/01-03-09
03/10-04-0903/02-03-09
MODEM RENTAL 1.3203/10-04-0903/02-03-09
AMINO SET TOP BOX 03/10-04-0903/02-03-09 2.64
HST 2.45
ESSENTIAL PACKAGE 6.6503/10-04-0903/02-03-0903/10-04-0903/02-03-09
One full month
A partial month which begins the day your service is activated to the start of the next billing cycle
Your FIRST Bill
+This illustration shows Page 3 of a sample bill. The highlighted areas show where a full month (for example, Feb 1 - March 9), and then a partial month have been billed to the account.
BIL_OPTIONS_19-11
