Understanding IndiaPost

1.1.1

INDIA POST – VISION & MISSION

• Our Vision “India Post’s Products and Services will be the

customer’s first choice”

1.1.2

Mission

• To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.

• To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability.

• To provide services to the customers on value-for-money basis.

• To ensure that the employees are proud to be its main strength and serve its customers with a human touch.

• To continue to deliver social security services and to enable last mile connectivity as a Government of India platform

1.1.3

Organisation structure

1.1.4

At the Directorate

1.1.5

Operational network

1.1.6

Spread of POs

1.1.7

Practice

• Exercise 1.1.1

1.1.8

Overview of products and services

• Mail Services– Ordinary mails– Registration– Parcel– Insurance– Value Payable Post– International

1.1.9

Overview of products and services

• Premium Products– Speed Post– Business Post– Express Parcel Post– Media Post– Greeting Post– Logistics Post– ePost

1.1.10

Overview of products and services

• Financial Services– Post Office Savings Schemes– Postal Life Insurance– Money Remittance Services– Mutual Funds– Forex Services

1.1.11

Overview of products and services

• Retail Services– Bill Mail– Direct Post– Retail Post– ePayment

• Philately

1.1.12

Citizen’s charter – An Overview

1.1.13

Purpose of the charter

• The charter is the declaration of our commitment to excellence in service to customers of the department

• The citizen charter declares the standards for various services offered

Where do you find this in our IndiaPost site?– About us – Citizen charter– www.indiapost.gov.in

1.1.14

Tour of India Post Website

1.1.15

http://indiapost.gov.in

1.1.16

Browsing of India Post Website

1.1.17

Practice

• Exercise 1.1.2

1.1.18