Understanding Guest Surveys

APPYHOTEL.com

(1) In the “Guests” drop-down menu,

click on “Guest Surveys.”

(2) The ‘Mood’ metric is an average of all the

responses a single guest gave to your survey.

(3) View the number of completed guest surveys over a chosen period of time.

(4) Average score per question:

This table shows a comparison between the current time period & the preceding one; breaking down

the ratings for each question.

(5)Click “Read” to view each individual

guest survey in more detail.

(6)Guests are prompted, but not required, to fill in their details; making it quicker and easier for

guests to complete your surveys.

(7)

You also receive an email notification every time a guest completes a survey in your hotel app.

Congrats!You can now fully

access and understand guest surveys from

your app and website.

Need more help? 1) Visit our blog 2) Visit our support forum3) email: help@appyhotel.com