1

2

Welcome 3

University Apartment Staff Team 4

Office Location & Phone Information 5

Campus Office Directory 6

Involvement Opportunities 7

CONTRACT EXPLAINED

UA Eligibility 8

Application Process 9

Apartment Terms 10

Cancellation Terms 11

Financial Terms 12

Transferring of Apartments 13

Vacating Your Apartment 14

APARTMENT POLICIES

General Standards 15

Alcohol 16

Apartment Cleanliness 16

Authorized Tenants 17

Break Periods 17

Fire Safety 17

Guest Policy 18

Identifying Yourself 18

Key Policy 18

Loading and Unloading 19

Loan Keys 19

Locked Entrances 19

Monitoring Children 20

Noise Levels 21

Painting Apartments 21

Personal Trash and Garbage 21

Pest Control Policy 21

Pet Policy 22

Recycling 22

Smoking 22

PEST CONTROL

Pest Control 23

APARTMENT FAQ

Provided Utilities 24

Telephone System 25

Personal Furniture 26

Provided Appliances 27

Maintenance 28

Heating/Air Conditioning 29

Mail and Deliveries 30

Parking and Bicycles 31

Campus Bus, Communication 32

EMERGENCY INFORMTAION

Fire Safety Information 33

Fire Alarm and Evacuation Procedures 34

Weather Emergencies 35

University Apartment Contact Info 36

3

Welcome to the University Apartments!

We are excited that you have chosen to live with us for the

upcoming year. The UAs offers apartments for undergraduate

students, graduate students, and students with families. We are a

diverse population with students from all parts of the world. We are

excited for you to meet people from various backgrounds during

your time here!

If you ever need anything there is always some around to answer

questions. Staff can be found in the UA Main Office (in the Unit 3

lobby), in the Unit 2 Sophomore Year Experience building, walking

the halls, and even living next door to you! When the UA Office

closes there is always someone available on the after-hours duty line.

During your time here, staff will be implementing several community

building initiatives, including large and small scale programming. We

are excited to see you at events, including one of our

cookouts!

Finally, whenever you would like to relax and meet new

people, we welcome you to the Community Center, located

in the basement of Unit 4!

Make it a great year!

-The UA Staff Team

4

Area Coordinator (AC): This person oversees UA operations, staff supervision,

student concerns, and community development.

Assistant Hall Director (AHD): Three AHDs assist the AC in UA operations,

specifically with staff supervision and implementing programs.

Resident Assistants (RA): RAs live in the UAs and serve on an after-hours duty

rotation to assist students when the office is closed. They also build community

with students.

Academic Peer Advocates (APA): APAs live in the Sophomore Year Experience

building, and help plan programs to ease the transition from freshman to

sophomore year.

Student Staff Locations:

Unit 1: 2 RA (106, 115)

Unit 2: 4 RA (113, 213, 313, 413), 4 APA (114, 214, 314, 414)

**Additional SYE Staff can be found in the SYE Office in Unit 2, 101

Unit 3: 2 RA (214, 417)

Unit 4: 2 RA (116, 325)

Complex Secretary: The Complex Secretary manages the UA main

office, and is the main point of contact for students when they come

to the office.

Custodial Team: The custodial team helps keep the lobbies and

hallways of the UAs clean, and can be found throughout the hallways

during the day.

Maintenance Team: The maintenance team provides general and

preventative maintenance for the UAs, including things that need to

be fixed in your apartment.

5

No matter the time of day, someone is available to help you. During normal business

hours, the University Apartments Office is open and staffed to answer any questions

you may have.

University Apartments Office LOCATION: Unit 3, first floor lobby

HOURS: Monday-Friday, 8:00 AM-4:30 PM.

PHONE: 812-237-2443

After normal business hours (nights, weekends, and holidays when the office is not

open), a Residential Life staff member serves on duty. They will respond via phone to

calls that you may make regarding emergencies, gaining access to your apartment, or

urgent maintenance issues. If you do not have access to a telephone, there is a campus

phone call box located next to the main entrance of each building. Please remain in the

lobby or next to the lobby entrance until the staff member arrives to assist you.

Staff On Duty LOCATION: available by phone only

HOURS (WEEKDAY): Monday-Thursday, 4:30pm-8:00am;

HOURS (WEEKEND): 4:30pm Friday-8:00am Monday

PHONE: 812-298-6337

*For maintenance concerns, please submit a Work Order. If the maintenance

issue is an emergency, please call the UA Office or Staff on Duty

immediately.

6

Office of Residential Life

Located on the 1st floor of Erickson Hall at 6th and Eagle Streets. The phone number

is: 812-237-3993.

ISU Student Health Promotions

All ISU students are able to make an appointment through the UAP Clinic, located at

the Student Recreation Center, 601 North 5th Street. Students should bring

insurance information, ISU card, and payment method for any co-pay required by the

Clinic. To schedule an appointment, dial: 812-237-3883. NOTE: This service does not

include non-student members of your household.

USEFUL FOR: minor medical needs.

*In the event of a medical emergency, please call ISU Public Safety at: 812-237-5555

Student Counseling Center

The Student Counseling Center is located on the 7th floor of the Hulman Memorial

Student Union. To make an appointment, dial: 812-237-3939

USEFUL FOR: Marriage counseling, personal and career counseling, group and

individual counseling are among the services provided to students for a nominal fee.

Public Safety

Public Safety provides emergency response and safety services for the ISU

Campus Community. The Public Safety office is located on campus at 210

North 6th St. The Public Safety office is where students can purchase

parking permits for campus parking lots. Public Safety can be reached 24

hours a day by dialing: 812-237-5555

Office of the Controller

The office is located on campus at 200 North 7th St. and can be reached by

phone at: 812-237-3535

USEFUL FOR: Checking student account balance, making payments.

7

L.E.A.F. Committee

Looking to get involved right where you live? The University Apartments has a LEAF

Committee (Leadership, Engagement, Activities, and Fun) that meets every week to

discuss area updates, plan activities for the community, and advocate for resident

needs. It’s also a great way to meet others in the community—especially other

parents who have children! You’ll see events from time to time hosted by the

Advocacy Group, and our goal is to increase the quality of life at the UAs!

RHA

The Residence Hall Association (RHA) is a student organization that serves and

represents students that live within the residence halls. All students living in the

residence halls are members of RHA, making it the second largest student

organization on campus.

Student Activities

The residence halls aren’t the only place where you can get involved—other campus

interest groups exist to program and advocate for students too! Check out the

different Student Organizations by going to the Hulman Memorial Student Union

(HMSU) located at North Seventh Street. You can also call the office at: 812-237-

3852

Ways to Get Involved

Student Government, Greek Life, Recreational Sports, Union Board,

Homecoming, Family Day, Sycamore Sunday, Mardi Gras, Miss ISU, Spring

Week

Offices that can Help

International Programs & Services, Financial Aid, Dining Services, Residential

Life, Counseling Services.

8

Residents must meet certain requirements in order to be eligible to sign a contract

with the University Apartments. Assignments are made on a first-come first-serve

basis. Applicants must meet at least one of the following criteria:

Student with Families (spouse or dependent children)

Single Graduate Student

Undergraduate Student who is at least junior status (21+ years old, earned 56+

credit hours, or fifth semester of college).

Sophomore Student in the Sophomore Year Experience building

The following conditions must also be met to REMAIN eligible throughout the year:

Student must be enrolled. Exceptions must be approved in writing by Residential

Life, in advance.

If the student ceases to be a student in good standing, the University may terminate

the contract and the University shall be entitled to immediate possession of the

apartment.

Tenant may retain occupancy during the summer even if the tenant is

not enrolled in summer school, so long as they are enrolled for the

upcoming fall semester.

The apartment may be occupied only by the contract holder, or any

approved family members listed on the family lease.

Roommate Eligibility

Individuals of the opposite sex are not able to share an apartment except if

the individuals are joined by marriage or are members of the same family.

Documentation will be required by Residential Life prior to signing the

housing contract to verify the above circumstances.

9

Contract/Lease Term Options

Two contract/lease options are available. Option #1 is for an academic year. (August 1 through

May 31). Option #2 is for the summer only.

Overview

Applications for the University Apartments can be found online by logging into your residential

life portal. Please select the correct application term (academic year or summer term), as well as

type of application (family, single student, or Sophomore Year Experience application).

Application Fees

There are two fees that must be paid before being considered for an apartment:

A $20.00 non-refundable processing fee. Once completing your application you will be di-

rected to an online site to pay the required fee. Your application will not be marked as

“submitted” if you do not pay the $20.00 fee.

A $150.00 contract fee. This fee is refundable if you do not sign a contract/lease. We can

see that you have submitted an application even if you do not pay this fee, but you will not

be considered for an apartment until you pay this $150.00 fee. You can pay the fee in-

person at the Controller’s Office or by calling them at 812-237-3511. The system is not set

up to pay this fee online.

Cancellation of Application

The application for University Apartments may be canceled at any time prior to the signing of a

contract by written notice to the Residential Life office. You can then request a re-

fund on your $150 contract fee.

Cancellation after Signing a Contract/Lease

If you have already signed a contract/lease but no longer wish to live in the Univer-

sity Apartments, you must contact Residential Life and fill out a contract release

form. This does not guarantee that your release will be granted.

Reapplication

During the spring semester, UA staff will contact current residents about a re-

application procedure. Students must sign up by the communicated deadline (and

pay the necessary application fees) in order to claim a spot in the UA’s for the fol-

lowing summer and/or academic year term. Whenever possible we will allow stu-

dents to remain in their same apartment, but this is not always guaranteed. Stu-

dents must have a $0 balance on their account to take advantage of this option.

10

Lease Terms (Students with Families)

Students with families enter into a “lease” agreement with the University Apartments. The

“tenant” agrees to provide the University, upon request, birth certificates or adoption

papers for children who inhabit the apartment. Any changes in occupancy (e.g. birth of

child, marriage) must be reported in writing to Residential Life within the ten (10) days after

the change occurs. The tenant agrees to maintain occupancy of the apartment as indicated

on the lease.

Contract Terms (Single Students)

Single students enter into a “contract” agreement with the University Apartments. The

“resident” will inhabit the apartment for the length of the contract. If one’s roommate leaves

the apartment early (i.e., graduation, contract release), the current resident has the

opportunity to request a new roommate to fill the second bed space in the apartment. If

the current resident does not request a specific person, Residential Life will fill the

remaining bed space with a new resident.

Denial and Eviction

The University reserves the right to deny housing or evict tenants who are not in good

conduct or financial standing with the University, violate the policies of Residential Life,

have a criminal record, or falsify information on their housing application. It is

the policy of Residential Life to carefully screen applicants who have criminal

records. While conviction of a crime will not necessarily result in denial of

housing, it is the policy of Residential Life not to house individuals who have

been convicted of violent crimes or certain other felonies.

Surrender of Possession

In the event it becomes necessary for the University to enforce the terms and

conditions of the contract/lease by legal means, or otherwise and if by such

action the University suffers additional expense, including attorney’s fees and

court costs, the tenant hereby agrees to reimburse the University for such costs

and expenses as additional monies due under the contract.

At the termination of the contract/lease the tenant agrees to immediately

surrender the apartment, furnishing, and equipment to the University in a clean

and orderly condition and in good repair, reasonable wear and tear will be taken

into consideration.

11

Cancellation of Contract or Lease

The University Apartments contract/lease is a legal binding document. The conditions of the

contract will remain in full effect and will be binding on the tenant and University. Students

cannot terminate their contract before the contract end date.

Drastic Change in Circumstance

Tenants with a drastic change in circumstances since signing his/her original contract/lease,

who desire to break his/her contract/lease prior to fulfilling the initial term, may request a

contract release. A contract release form must be completed and returned to the University

Apartments’ office or to Residential Life. The requests will be reviewed on a case-by-case

basis. If the request to be released from the contract is denied, the tenant will have the

option of buying out of the remainder of his/her contract. Questions concerning contracts

and contract releases should be addressed to Residential Life.

Change in Status as a Student

In the event the tenant withdraws, is dropped, expelled or suspended as a

student, then the University may, at its sole option, immediately terminate the

contract and the University will be entitled to immediate possession of the

apartment.

Graduation of Student at Semester

In the event that the student is graduating at semester, the student can report

this to the UA Office and fill out paperwork to end their contract/lease at the end

of the semester term. If graduation is verified, the student will be allowed to

terminate their contract before their original contract term ends.

12

Rent Payments

Rates for each apartment are established in the rate chart found online at Indiana State Uni-

versity’s Residential Life webpage. Rent is billed by the semester, and will automatically

be placed on your student account. If you would like to set up a payment plan, you will

have to contact the Controller’s Office and choose from various payment plan options.

Rent is charged per bed space. Therefore, if you are living with a roommate, each of you will

be charged the rent amount listed on the rate chart for the apartment.

Financial obligations to the University must be met for a tenant to continue enrollment. The

rent covers the rental, utilities, University telephone services, internet and furnishings.

The Board of Trustees reserves the right to change rates at any time within 60 days

notice.

Liability

The tenant covenants and agrees to indemnify and save the University harmless from any

and all loss, including attorney’s fees, by reason of accident, injury, loss, or damage to per-

sons or property while on the leased property. The University shall not be responsible for

the loss of, or damage to personal property while on the leased premises. Tenants are en-

couraged to make sure his/her personal property is covered by renters insurance.

Casualty Loss

If the apartment is destroyed by fire, other unavoidable casualty, interruption of

utilities, or rendered unusable for any cause, other than the negligence of the

tenant the contract shall be terminated. The liability for the rent will cease upon

payment of the rent to the date of termination, if no other like apartment can be

offered to the tenant/resident.

Personal Property Damage

The University does not assume liability for the loss, damage or theft of any per-

sonal property. The University does not assume liability for damage or injury

resulting from explosion, fire, mechanical failure of water, steam or gas lines,

power failure, defective wiring, or the negligence of any other occupants of the

building. Students are strongly encouraged to protect themselves from the

possibility of such losses or injury by purchasing a Renter’s or Property In-

surance policy.

13

Transferring Apartments

Requests for apartment transfers can be made at any time; however, residents must

provide strong evidence as to their need for an apartment transfer. Requests are

accommodated based on available space, which is limited. There are three tiers of

apartment transfers:

1. Medical Issue or Facility Concern: Contact the UA Main Office. Requests will be

heard by the Area Coordinator or an Assistant Hall Director.

2. Roommate or Community Concern: You must first contact a Resident Assistant to

discuss your concerns. From there they will coordinate meetings with your

roommate (or fellow community members, if applicable) in order to discuss

concerns. Within an apartment, a roommate contract will be created between the

two residents in order to put forth a good faith effort to resolve differences. If a

resident puts forth a good faith effort to make things work but the difference

cannot be resolved, a transfer will be considered at that time.

3. Based on Preference (i.e., One bedroom w/ study to a one bedroom,

desire to be in a different unit): Transfers will only be considered during

these time periods based on available space:

a. First two weeks of September, to take affect third week of September.

b. Last two weeks of November, to take affect at the end of the

semester.

c. Last two weeks of January, to take affect first week of February.

Once an apartment transfer is considered, an apartment inspection will be

performed on your current apartment to make sure a) there are no sanitation

issues in the apartment, and b) there are no pest control issues in the

apartment. If there are sanitation or pest control concerns, the request will be

denied. If there are no concerns, a $50.00 service fee is assessed for the

transfer.

14

Move Out Procedures

Upon the termination of the contract, for any reason, the tenant will immediately

surrender possession of the apartment to the University. If the tenant refuses or fails

to do so immediately, the University will have the right to take over the apartment.

The tenant will be responsible for any assessed damage, cleaning, and lock changes

costs. The University will further have the right to remove property of the tenant

from the apartment. The tenant will surrender the apartment in a clean and sanitary

condition. The tenant is expected to remove all personal belongings and trash from

the apartment when vacating. If items remain in the apartment, they will be removed

and placed in storage for ten (10) days, then disposed of if not claimed by the owner.

Damages & Cleanliness

It is imperative that you take good care of your apartment. Upkeep of your living space

impacts not only you but also all of your neighbors. Please remember that carelessness

by you or members of your household can lead to problems for your neighbors. The

University reserves the right to inspect the apartment space for cleanliness and upkeep.

Your apartment is inspected and inventoried prior to your move-in date to

assess the condition of the apartment. After you vacate your apartment, the

apartment will be checked for damages. The condition of the apartment when

you vacate is compared to the condition of the apartment prior to your move-in

to assess if there are any excessive cleaning or damages beyond the normal wear

and tear. If you share an apartment with a co-tenant, the last tenant to move out

is responsible for the condition of the apartment upon move out. Apartments

will not be checked for damages while it is occupied.

Subletting

Subletting is NOT allowed in the University Apartments.

15

General Standards

In general, we would like all residents/tenants living in the University Apartments to

follow these standards:

Academic Success. All contract/lease holders are Bachelor, Masters, and PhD

degree-seeking students who have different schedules and study times. Even

though you live away from main campus, be sure to use campus resources and

connect with faculty while living here.

Self-Awareness. Your actions within your apartment and within the community can

positively or negatively affect you and your fellow community members’ success

as an ISU student. We encourage you to adjust your habits in order to suit this

environment.

Social Responsibility. Many other people live in these apartments, and we hope

that you will keep your apartment and surroundings clean and keep noise to a

minimum. Further, the University Apartments is comprised of a diverse

academic, cultural, family status, and age group of students. We encourage you

to get to know your fellow community members and respect the

needs of these different groups.

Beyond these general standards, University Apartments residents/tenants are

expected to follow all federal, state, and local laws, as well as the entire ISU

Student Code of Conduct.

Any potential violation of ISU or University Apartments policies will

result in a meeting with the Area Coordinator, Assistant Hall Director, or

Student Conduct & Integrity. Based on this meeting, a determination

will be made if you are responsible for a policy violation. Depending on

the severity of the violation, sanctions may include a formal warning,

helping work UA activities, judicial probation, or further consequences

up to and including review of your contract status in the University

Apartments.

16

Alcohol

In accordance with University Policy, students of legal age (21 years or older) may

possess and consume alcoholic beverages within their own apartments subject to the

laws of the State of Indiana and the following provisions. Note: Family units are not

considered roommates, so policies are related to ISU students and non-family guests.

1. The youngest roommate or the youngest person in the room determines the

age of the room. Alcohol is only allowed in the room if BOTH roommates and

ALL persons in the room are of legal drinking age as defined by the laws of the

State of Indiana. If one roommate is of legal drinking age and the other is not,

even if the roommate who is not of legal drinking age is not in the room,

alcohol is not allowed. .

2. Alcoholic beverages may be possessed and consumed for personal use only. Bulk

containers, (kegs, beer balls, beer bongs, etc.) of any type are not permissible.

3. Alcohol must be confined to the individual’s room with the door closed. Alcohol is

not allowed in public areas of the floor such as the hallway, floor lounge, bathroom,

or elevator.

4. Alcohol in the presence of minors – No person of legal drinking age shall

drink alcohol in the presence of minors (those under the age of 21), with

the exception of family members.

Apartment Cleanliness

Residents/tenants are expected to keep their apartments reasonably clean.

During monthly pest control treatments, the sanitation level of your apartment

will be checked. If your apartment is deemed a sanitation concern, you will be

required to fully clean your apartment based on a checklist provided for you. You

will have 72 hours to complete the first set of cleaning (i.e, taking out all trash,

organizing clutter), and the remainder of the week to clean the rest of your

apartment. Staff members will follow up with you to assess your progress.

17

Authorized Tenants

The authorized residents of an apartment are those individuals whose names appear on the

contract for that apartment. If someone is living in your apartment whose name is not on a

contract, you will be considered to be in violation of your contract. Any changes to the

occupancy of your apartment must be reported to the UA Main Office and your contract

information will be officially revised.

Having unauthorized residents in your apartment or failing to report someone who has left

could result in your University Apartments contract being cancelled.

Break Periods

During break periods, students are allowed to stay in their apartments. However, there is limited

staff available, so there may be extended response times if an issue arises. Please plan

accordingly by stocking up on food and other supplies, especially during the winter months

when weather can be unpredictable and dining services are closed.

Fire Safety

The University has taken many precautions to limit the danger of fire in the apartments but the

main responsibility falls to the residents. Therefore, we ask you to keep your apartment clean

and organized, and not have any flammable substances in the apartment. This

includes candles, incense, oil-based flames, toxic material (including kerosene,

gasoline, naphtha, benzene, propane, and explosive or flammable material),

fireworks, or experiments involving the use of chemicals. Hookah pipes and grills

may be stored in the apartment, but must be cooled down and properly cleaned

before returning items to the apartment. Hookahs cannot be smoked on university

grounds.

Additionally, we ask that you keep your oven and stovetop clean and do not leave

your apartment while food is being cooked. The stovetop coils should be used as a

heating element, and no other substances (i.e., charcoal) should be placed in the

stovetop to heat food. You cannot use your oven to heat the apartment. Finally,

tampering with, covering, or removing your smoke detector or fire alarms is against

policy.

18

Guest Policy

Students are allowed to have guests, both during the day and overnight, so long as all

fellow roommates approve of the guest staying. Guests must be escorted at all times

by the host student, and the host will be responsible for behavior of the guest. If guests

are causing issues in the community, Residential Life staff members may ask the guests

to leave.

Overnight visitation has these additional regulations:

Non-ISU minor guests must be approved by the professional staff of Residential

Life.

Overnight guests will be permitted to stay for a maximum of three consecutive

nights in a given hall. This is not to exceed ten days a semester and must be

accompanied by a roommate’s prior consent.

Guests may be required to leave at the discretion of the Area Coordinator or other

Residential Life staff members.

Identifying Yourself

Residents must positively identify themselves when asked by Residential Life

staff members acting in the performance of their duties. The preferred form

of identification shall be a current, valid University Identification card, state

ID card, or driver’s license.

Key Policy

Keys are issued to residents/tenants of the University Apartments, and must

remain in the possession of the resident/tenant. For the security of the

building, apartment keys may not be given to any other student or

guest for any circumstance. Keys may not be copied for any reason.

19

Loading and Unloading

During loading and unloading, you may not block any entrances or parts of the parking

lot. You may rent a moving cart from the UA Main Office by providing an ID. Failure

to return the cart will result in being charged the full replacement cost of the cart.

Loan Keys

If a resident becomes locked out of an apartment, a loan key is available at the

University Apartments office. During non-business hours please call the after-hours

duty line for a loan key. Please meet the staff member at the University Apartments

office to sign out and receive your loan key. The resident/tenant receiving the loan key

will be charged the loan key fee of $5.00 to their student account.

For the protection of residents, no loan key will be issued if the individual cannot

provide identification indicating that he/she is living in said apartment. Children of

residents will not be issued a loan key.

If the loan key is not returned within three (3) business days, the original key

is then considered to be lost. A lock change will then be initiated at a cost of

$20.00, which is charged to the student’s University account. If an

emergency lock change is needed after-hours or on a weekend/holiday, there

is a $40.00 charge.

Locked Entrances/Propped Doors

Lobby doors will be locked 9pm-7:30am Monday-Saturday, and all day

Sunday as well as Holidays. Use your apartment key to enter the main lobby

doors when locked. Wing entrances will be locked 24 hours. These doors

are exits only. IT IS AGAINST POLICY TO PROP OPEN ANY LOBBY

OR EMERGENCY DOORS. You also cannot prop your room door

open if you are not in your apartment.

20

Monitoring Children

It is important that residents monitor the behavior and activities of their children. Local

and federal laws indicate that you must not leave children unattended at any

time.

The apartments are located in the heart of Terre Haute surrounded by city streets,

railroad tracks, and the Wabash River. Parking lots are also potential danger zones,

particularly for small children. Please instruct your child(ren) not to play in these areas

and to be very careful when near the parking lots. Laundry rooms also tend to be

enticing areas for children. Please remind children that these areas are not play areas.

Roller skates, roller blades, bikes, tricycles, Big Wheels or the other wheeled toys should

not be ridden in the lobbies or hallways of the apartment buildings. Not only does this

cause damage to the floors, but their indoor use may cause injury to your child(ren) or

other residents. Playing ball or using other sporting equipment indoors is also not

permitted.

Children should be accompanied by an adult while using the University

Apartments playground equipment. Young children should not be left in the

apartment alone or on the playground, even for short periods of time.

Please take your child(ren) with you, or arrange to have another trusted adult

watch your child(ren) while you are away.

Children are the responsibility of their parents and/or tenants of the

apartment they are visiting. The responsible tenant will be charged for any

damages caused by their children and/or guests. It is important to monitor

your children when they are playing outside. At no time does the University

Apartments staff assume responsibility for your children. Children left

unattended may be reported to ISU Public Safety or other local child

welfare services.

21

Noise Levels

Residents will be responsible for the conduct of their family and guests at all times. The

operation of radios, stereos, television, and other musical instruments must always be at

a noise level that does not to disturb other residents. If noise from another apartment

or hallway is disturbing you, it is wise to let those people know as soon as possible in a

calm, respectful manner. All residents must work together as a community to respect

the work, study, and sleep schedules of fellow neighbors. If neighbors are still noisy

after your request for them to quiet down, please notify the University Apartments

office or after-hours staff on duty.

Painting Apartments

You are not allowed to paint your apartment for any reason.

Personal Trash and Garbage

All garbage items should be bagged and put into the University Apartment dumpsters. The

dumpsters are located outside in the parking lot areas of each unit. Please do not leave

trash in your apartment hallway, stairwells, in lobbies or in the loading dock

areas. Violators may be fined $10.00 per bag or item for disposing garbage

incorrectly. Please do not take items from the dumpsters for your personal use.

Pest Control Policy

All residents/tenants are required to prepare their apartment for a monthly

preventative pest control treatment. Successful preventative treatment is

only possible through all residents preparing their apartment for treatment

each month. Failure to comply will result in a formal warning. Repeat

offenders will be required to assist with community activities for the

university apartments.

Please refer to p. 23 for further information on pest control

22

Pet Policy

Tenants may not keep or harbor any pets except for fish. Additionally, you may not pet sit or

have guests bring an animal to your apartment. Exceptions will be made for support animals. If

you have questions about if you qualify for a support animal, please contact the UA Main

Office.

Recycling

The University Apartments will be piloting a recycling program this academic year. You are

encouraged to separate out recyclables and follow the instructions as indicated when the

program begins. The recycling area is not for trash—residents/tenants who are found

placing trash in this area will be found in violation of UA Policy.

Smoking

Indiana State University is a smoke-free campus. This means that smoking tobacco or any other

substance is not permitted within the apartments, the entrances to the units, the parking lots, or

in any other area of the University Apartments grounds. If the smell of smoke carries over from

your apartment to the hallway or other apartments in the area, you will also be found

responsible for violating the smoking policy. You are permitted to smoke in the following areas:

City Sidewalks (1st Street, Farrington Street, 3

rd Street, Crawford Street)

Solicitation and Private Enterprise

The University does not allow solicitations for commercial or charitable purposes by

either tenants or outside agencies. Students who wish to provide typing services,

tutoring services, or other types of informal academic services to other residents

may do so by advertising on the Unit 3 community bulletin board space.

Weapons, Firearms

Residents/tenants may not possess, store, or use firearms or other lethal weapons

on any University property at any time – including the University Apartments. To do

so is a violation of your University Apartment contract and the ISU Student Code of

Conduct. The storage of firearms and weapons in an automobile on campus is also

prohibited.

23

All residents share the responsibility of helping to control the presence of pests and insects in

the apartment buildings. You can help control pests with the following:

Refrain from leaving exposed food and dirty dishes on counters, tabletops, sinks or stovetops.

Refrain from leaving food in open bags or boxes. The refrigerator should be tightly closed.

Be sure to keep your kitchen and bathroom areas clean and free of clutter.

Do not leave piles of papers, magazines, empty grocery bags in your apartment.

Take your trash to the dumpster daily.

Do not use contact paper or any kind of shelf paper in your cabinets or drawers.

Have all water leaks repaired by submitting a work order immediately.

Vacuum all carpeted areas regularly, and sweep and mop all hard surface floors regularly.

The University reserves the right to treat your apartment for pests. Each apartment is scheduled for pest

control treatments on a monthly basis. Tenants are responsible for preparing their apartment in advance

for pest control. Scheduled dates may fall during University holidays and break periods. If you plan to be

out of town during your scheduled pest control period, you will need to prepare your apartment before

leaving your apartment. Please note that the pest control company cannot wait for you to prepare your

apartment if you are not ready when the pest control staff arrives. If you find a pest issue in your

apartment please report it to the UA Office immediately. We will schedule an inspection/

treatment as soon as possible. If treatment is required, you will have 72 hours to prepare

your apartment. Failure to do so will be violation of UA policy.

Pest Control “Light Clean Out”

You are expected to complete a light clean out prior to each monthly treatment/

inspection. All items must be removed from your kitchen countertops except your

microwave; remove everything out of the sink (even dirty dishes and drying racks)

and from the top of the refrigerator and stove; all personal items out of the

bathroom, this includes towels and toothbrushes.

Pest Control “Complete Clean Out”

All items must be removed from kitchen cabinets and drawers. If deemed necessary,

everything must be taken out of the sink and from the top of the refrigerator and

stove. Also all personal items must be removed from the bathroom; this includes

towels and items in the medicine cabinet. Everything must be removed from the

entry closet located next to your apartment door.

If you have any questions about pest control, please contact the UA office. Tenants

who fail to comply with the monthly pest control procedures will be considered in

violation of their University Apartment Contract. Repeated violations could result in

termination of the University Apartment Housing Contract.

24

Utilities

The University will furnish electricity, water, telephone service, air conditioning and heat.

The tenant agrees not to waste water or electricity, and agrees to pay for all damages that

may be sustained to said property by reason of waste, misuse, or neglect. The tenant

agrees to report all maintenance concerns in a timely fashion. Extension telephones and

other equipment requiring special wiring may not be installed.

Local Area Network (LAN) for computers

Each apartment is equipped with a computer jack, which allows direct access to the LAN.

The LAN hookup is located in the living room area of each apartment. Tenants must have

his/her own computer and computer account with the University. Wireless networks may

also be available in your unit. OIT can be reached at 812. 237.8439.

Cable Television

Basic cable service is provided as a part of your monthly rent fee. A listing of channels

provided is available in the UA office. If you wish to have additional channels, premium, or

other special channels, you must contact Time Warner Cable to contract this service. The

cost of additional channels is the responsibility of the tenant.

Elevators

Public elevators are located in units two, three, and four. Emergency telephones

are located inside each elevator, and connect directly to ISU Public Safety.

Please do not prop the elevator doors open while loading or unloading—this

causes damage to the elevator. Children are not to play with, inside, or around

elevators. Damages caused to elevators due to misuse or abuse may be charged

to those individuals responsible. Report any elevator issues to the UA office.

Laundry Rooms

Laundry facilities are located on each floor. Your apartment key will open the

door to the laundry room on your floor. Please be courteous and remove your

clothes when the cycle is complete. If a machine is not working properly, please

fill out a Work Order immediately. As a courtesy, please place a note on the

machine stating that it is out of order. Laundry facilities are for residents of

University Apartments only; any non-residents using the laundry facilities should

be reported to Public Safety immediately. Laundry room doors should be kept

closed and locked.

25

On Campus Phone Calls

For on-campus calls, simply dial the last four digits of the telephone number. A

telephone for on-campus calls is located in the lobby beside the University

Apartments’ office. The call box phone is mounted on the wall and is BLUE in color.

Local Dialing

Dial 97, then 1, then 812, then the 7 digit telephone number.

“800” Calls

Dial 97 + 800 + number.

Campus Information

Dial 0

Collect Calls

Residents are not permitted to accept collect calls using their apartment phone. If

collect calls are accepted, the cost of the call plus a handling fee will be billed to the

resident/tenant’s University account.

Problems with your Campus Phone

ISU Telecommunications will provide one telephone per apartment. If your

telephone is not working properly you must notify Telecommunications to

report a problem with your phone line. Residents/tenants may be charged

for the cost of the phone if the phone has been damaged by the tenant

beyond normal wear. Telecommunications can be reached at (812) 237-

4183.

26

Protecting Your Property

Be sure to keep your vehicle doors and windows secured while parked

Do not leave valuables in plain view inside your vehicle

Be sure to keep your apartment door locked, even when you are home

Be sure to keep your apartment windows secured

Do not leave clothing unattended in the laundry room

Do not leave belongings in the hallways or elevator

Purchase locking devices for your bicycle and keep it locked while parked

Prepare a list of your valuables with serial numbers, if available

Report lost/stolen keys and have your lock changed by contacting the University

Apartments Office

Personal Property

The University reserves the right to restrict the use of a tenant’s own furniture.

Additional refrigerators, stoves, washers, dryers, air conditioners, and plumbing

attachments cannot be moved into or installed in any of the apartments. Upon

receiving the apartment key, the tenant accepts full responsibility for any and all

damages to the University property or shortages of University furnishings occurring

during the period of occupancy in the accommodations assigned.

Furnished Apartments Items

All furnished apartments will receive the following items

One of each per resident:

Twin Bed

Dresser

Desk + Desk Chair

One per apartment:

Dining Table + Chairs

Sofa and/or Living Room Chairs

Coffee Table or End Table

27

Electric Range or Kitchen Stove

When using the electric range it is important to keep in mind that it takes several minutes

for the burners to heat up and cool down. It is very important not to allow pans to boil over

onto the stovetop. This may cause an electrical short or a fire. Do not leave the stove

burners or oven unattended when the appliance is turned on. If you are leaving your

apartment (even for a short time) it is important that you turn the oven and burners off.

Also do not use foil on your drip pans or in the oven. This is a fire hazard and you will be

responsible for any damages caused by the use of foil. If your oven or stovetop burners are

not working properly, complete a work order immediately so that it can be repaired.

Children should not operate appliances without adult supervision.

Kitchen Sink Garbage Disposal

The garbage disposal is located on the left-hand side of your kitchen sink. The switch is on

the wall to the right of your sink. These are for the disposing of most food type garbage.

Do not put fibrous or starchy foods such as rice, grease, oil, bones, fat, toys, peelings,

cleaning sponges, or aquarium rocks in your garbage disposal. If you clog the disposal, you

may be held responsible for the damage.

TO OPERATE THE GARBAGE DISPOSAL:

Turn on the water. Be sure to remove the drain stopper. Keep the water

running while the disposal is turned on.

Turn on the wall switch. Your garbage disposal is now ready to use.

Carefully place the food in the disposal.

Run the disposal for 15 seconds after the shredding has stopped.

CAUTION! Do not operate the disposal unless the splashguard is in place. The

splashguard is the black rubber ring with slits in it. Do not put your fingers or

hands down the disposal, even if it is turned off. Children should not be allowed

to use the disposal. Allow the water to run for a few seconds after you turn the

disposal off. This will help flush the garbage down the pipes.

If you have any questions about how to properly use this or any appliance,

please contact the University Apartments office or the Staff on duty.

28

The tenant agrees that no alterations or changes in the building, furniture, or equipment on

said premises will be made without first obtaining the consent in writing from the

University. A breach of this contract/lease will be cause for termination of the contract/

lease, at the option of the University. The tenant will pay any and all damages, which may

be sustained to said property by reason of such breach. The tenant must bear the cost of

repairing damage to the building, equipment or furnishings resulting from carelessness or

negligence. This will include such items as cleaning clogged sinks, drains, and toilets for

repairing disposals that fail to operate because of improper use.

Tenants are not allowed to install any of the following unless written consent has been obtained

from the University Apartments office:

Additional locks or fixtures

Additional electronic wiring

Outside antennas/satellite dishes

Shades, blinds, awnings or window guards

Nails, tacks, tape, bolts, screws in the walls, doors, floors, and ceilings

Additional plumbing attachments, faucets, or shower heads

Apartment Inspection and Repairs

In the interest of health and the general welfare of the community, the University reserves

the right to enter and inspect apartments for safety, cleanliness, upkeep, and

policy violations. The University also reserves the right from time to time, at its

own expense or the expense of its agents or contractors, to make renovations,

repairs and alterations in and about the leased premises and may enter the

premises for these purposes.

Work Order System

If something in your apartment is in need of repair, please submit a Work Order.

Work Order forms are available online at www.indstate.edu/reslife. Simply log in

using your ISU Portal ID and password. Work orders communicate directly with

our maintenance staff. Be specific and describe what repairs are needed.

IF YOU HAVE AN EMERGENCY, such as a toilet overflowing, contact the University

Apartments office at 812.237.2443 during office hours. Emergencies occurring

after office hours need to be reported to the Staff on Duty at 812.298.6337.

29

Unit One

The heating system is centrally zone controlled. Window air conditioners are

provided and are installed in the living room window in each apartment.

Unit Two

The heating system is centrally zone controlled. Tenants may regulate heat by

adjusting the damper on the unit, or by adjusting the valve at both ends of the

apartment to turn heat off or on. Window air conditioners are provided and are

installed in the living room window in each apartment.

Unit Three

The unit is manually controlled. Select the temperature and fan speed for your heat

and air conditioning. It is imperative that you do not restrict the return air grill at the

bottom front of the unit (with furniture, etc.) or the air exhaust at the top of the unit.

Do not place plants on the unit or hang wet clothes over the unit to dry. Any damage

caused by tenant negligence will be charged to the tenant.

Unit Four

All air conditioning controls are mounted on the living room wall. The air

conditioning thermostat sets the temperature for cooling the apartment.

Manually control the fan speed—use high for the best results and turn off

when heat is on.

Electric Bedroom Heaters in All Units

Set the thermostat to a temperature between 65 and 70 degrees. It may

be necessary to adjust each room’s thermostat to different settings to

maintain the same comfort conditions. Do not turn knob too many marks

at one time. Once you find the proper setting, do not tamper with the

thermostat any further, it will automatically adjust the heat for outdoor

variations. Do not place lamps, televisions or other appliances that emit

heat near the thermostat. Keep furniture, boxes, drapes and other

flammable objects at least 24 inches from the heaters. Do not use the

heaters to dry clothing.

30

The mailboxes located on the first floor lobbies of each building are for the receiving of US

Post Office mail only. There is no “Campus Mail” service for University Apartments. Your

apartment key opens your individual mailbox. Apartment staff members do not have access

to the individual mailboxes. Tampering with the mailboxes or individual’s mail is prohibited

by law. The Post Office requires that your mail be addressed in the following manner: UNIT ONE SAMPLE: UNIT TWO SAMPLE:

Your Name Your Name

100 Farrington St. Apt ### 200 Farrington St. Apt ###

Terre Haute, IN 47807 Terre Haute, IN 47807

UNIT THREE SAMPLE: UNIT FOUR SAMPLE:

Your Name Your Name

201 Crawford St. Apt ### 101 Crawford St. Apt ###

Terre Haute, IN 47807 Terre Haute, IN 47807

You should share this information with anyone who will be writing to you and use it on

anything that requires your address. It is not necessary to include the unit number or

“Indiana State University” in the address. Be sure to put your full name on a label inside the

box, facing out. This will assist the US Mail carrier in finding your mailbox easily.

When leaving for an extended period of time, such as vacations, you should

have your mail held by the Post Office. Contact the US Post Office and complete

a Hold Mail Request Form. University employees cannot access your mailbox for

you. Please note that mail left in boxes for an extended period of time could be

removed by the postal worker which could affect future mail delivery to your

apartment.

When moving out of your apartment, be sure to notify the Post Office in

advance, so that your mail can be forwarded to your new mailing address.

You can notify the Post Office online.

Deliveries

Incoming delivery items must be delivered directly to your apartment. The

office is not responsible for mail or package deliveries.

31

Parking Information

All tenants must register their vehicle with ISU Parking Services and purchase a parking

permit to park in the University Apartments parking lots or on the main ISU campus.

Vehicles must be parked within the designated, white lined, spaces. Residents are

expected to observe any reserved, handicap, and no parking restriction zones. All

restricted zones are identified with posted signs and/or yellow or blue paint. Do not

park in front of the dumpsters at any time. The dock areas are for immediate loading

and unloading.

The Public Safety office offers a “UA Parking Only Permit.” The UA Parking Only Permit

may be purchased. The UA Parking Only Permit is to be used only as a supplemental

permit for spouses and/or driving-age children. A regular student/staff/faculty permit

must be purchased first to qualify for this particular permit. Please contact Parking

Services at 812-237-8888.

Bicycle Registration

Please register your bicycle when checking in at the University Apartments office. Any

bicycles found without a registration sticker will be subject to removal by our

maintenance staff. Registering bicycles with the University Apartment office

is free and enables our staff to contact residents if the bicycle needs to be

moved or becomes damaged.

We also highly recommend our residents to register his/her bicycle with ISU

Public Safety. Should the bicycle become lost or stolen, having the bicycle’s

information on file with Public Safety may expedite your recovery of the

bicycle.

32

Campus Bus

Indiana State University students, faculty, and staff can ride any city bus for free. Fare

has been prepaid by assessed tuition and fees.

Individuals MUST present a current ISU ID card to ride for free. There are no exception.

Those who do not have an ISU ID will be charged regular fare.

For an updated route schedule please visit the UA Office. Stops are located on

Farrington Street between Unit 1 & 2, and on 1st street just outside the parking lot

entrance to Unit 4.

Monthly Newsletter

Each month you will receive an electronic copy of the UA Newsletter. It will provide

many important updates from the main office, each unit, and any upcoming ISU or UA

events.

“Like” the UA’s on Facebook!

Want to stay in touch with all the latest UA news & events? Be sure to “like” us on

Facebook!

Find us at www.facebook.com/ISUUniversityApartments, search “ISU

University Apartments,” or scan the QR code below.

33

Fire Exits, Stairs and Hallways

All stairs, landings, hallways, and other public areas are to be kept clear for the purpose of

providing a clear exit at all times. This means that toys, children’s vehicles, bicycles, strollers,

boxes, furniture, garbage, etc. CANNOT be left in these areas. The University reserves the

right to remove any obstructions which create a hazardous condition. In addition, the

propping open of any hallway, lobby, or stairway door is prohibited.

Fire Extinguishers

Fire extinguishers are located in the kitchen pantry of each apartment. In addition, there are

fire extinguishers located in the hallways of each unit. If you use a fire extinguisher, please

report the use to the University Apartments office so that the extinguisher can be replaced

and any damages assessed. All fire extinguishers are checked and recharged as needed.

As a community we must work together to not allow the tampering, playing with, or abuse of

any of the fire fighting equipment in the building. Tampering with this equipment places all

tenants in danger and will be viewed as a serious violation for all responsible individuals.

Please report any abuse of equipment to the University Apartments office immediately.

Apartment Smoke Detectors

For your protection, a smoke detector has been installed in each apartment. The individual

apartment smoke detectors are “early warning” devices that only sound within the

apartment. Apartment smoke detectors do not activate the entire building’s fire

alarm system. In the event of a fire, a central fire alarm pull station located in the

units hallways or lobby must be pulled to alert the entire building.

Please note: Apartment detectors in the apartments work on batteries. When the

battery is low, you will hear a signal that “beeps” approximately every eight

seconds. Please call the after hours duty line or the University Apartments office

to receive a new battery for your smoke detector.

Under no circumstance should the battery be removed from a detector or should

the detector be left in a non-operational state. Removing or unplugging your

smoke detector is prohibited. There is no “off” switch. If you have had a fire or

smoke in your apartment, the alarm will continue to sound until the has

completely cleared from the air. Tampering with fire safety equipment, including

the apartment smoke detector, is prohibited as per your University Apartment

contract and the Indiana State University student code of conduct.

34

A centralized fire alarm system monitors each unit of University Apartments. These

alarms are activated by hallway/lobby smoke detectors and by pull stations located

on each floor. The pull stations are covered with glass. To activate the alarm in an

emergency, break the glass with the small metal rod that is attached to the box and

pull the alarm handle. Treat every fire as a serious matter by pulling the closest alarm

and by calling “911” to report the exact location of the fire.

During a fire alarm, evacuate the building to the location that staff are directing

you. The majority of the time this will be the pavilion in the middle of the UA’s.

Be sure to educate your child or children to know what to do in case of a fire.

Fire Emergency Evacuation Procedures:

If the alarm is sounding, you must evacuate the building immediately. Remain

calm. Do not run.

Wear shoes and carry a towel. The towel can be used to breathe through if you

encounter heavy smoke while exiting.

Before leaving the apartment (if time permits) open the draperies, close all

windows and be sure to close your apartment’s main door. Turn off the stove/

oven or other small appliances you may have on. Leave the overhead light

in the apartment on.

Exit your apartment and proceed to the nearest fire exit by using the

stairwell at the end of your corridor. Do not use the center stairwells that

lead to the lobby since the fire department and other emergency personnel

will be using these to get to the fire.

DO NOT use the elevators during an emergency evacuation.

Once outside of your unit, gather in the grassy area between units away

from any buildings or parking lots. In a serious fire, many times windows

break or have to be broken by the fire department. If you are near a

building the falling glass could cause serious injury.

Do not stand at entrances, in the lobby area, or in the parking lot as you

may be blocking the fire department or other emergency vehicles.

Please remain outside until a University Apartment staff member, Fire

Department official, or Police officer announces that it is safe to go back

inside the building.

35

Tornado and Severe Weather Emergencies

In the event of threatening weather, tune your radio or television to a local station for

updates. The public alert sirens for ISU will sound if a tornado warning is issued.

SPECIAL NOTE: One of the public alert sirens for ISU is located on the roof of Unit 4.

This siren is generally tested on the first Tuesday of the month at 11:00 AM during

the spring and summer.

If a tornado is sighted or tornado warning is issued, take the following action

immediately:

Do not pull the fire alarm.

If indoors go to the bathroom, closet, interior hallways or the corridor of your

wing. Be sure to close the bathroom, closet, or apartment door for added

protection.

Take a battery operated radio and a flashlight with you to the safe location. Do

not use candles.

Remain in the safe area. Make sure all members of your household remain

together.

Be sure and avoid all windows.

When a tornado is close, it sounds like a freight train. If you can hear

the tornado, you only have a few seconds to get yourself to a safe area.

Once in the safe area you need to lay face down and draw your knees

up to you. Cover the back of your head with your hands or cover

yourself with a mattress or blanket.

Stay calm. Listen to the radio for updates on the storm and when the

danger has passed.

Emergency Call Boxes

Emergency call boxes are located in the first floor lobby of each unit. These

are bright yellow in color. This call box dials directly to ISU Public Safety.

36

ALL RESIDENTS ARE

EXPECTED TO REVIEW THE

INFORMATION CONTAINED

IN THIS HANDBOOK!