u-Work Service as a new collaboration paradigm
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u-Work Service as a new u-Work Service as a new collaboration paradigmcollaboration paradigm
u-Work Service as a new u-Work Service as a new collaboration paradigmcollaboration paradigm
Jung, JongmyungJung, Jongmyung
Senior ResearcherSenior Researcher
KTKT
2
1.1. About Platform Research Lab About Platform Research Lab
2.2. IntroductionIntroduction
3.3. Worker-Centric Service ModelWorker-Centric Service Model
4.4. Trial Service of u-WorkTrial Service of u-Work
5.5. ConclusionConclusion
Table of Contents
3
Part IPart I
About Platform Research LabAbout Platform Research Lab
4
LifestyleSolutionLifestyleSolution
BizSolution
BizSolution
GrowthPotentialGrowthPotential
lowlow highhigh
low
low
hig
hh
igh
Limited Biz. GroupLimited Biz. Group
Infra Biz. GroupInfra Biz. Group
PotentialGrowthBiz. Group
PotentialGrowthBiz. Group
NewGrowthBiz. Group
NewGrowthBiz. Group
DeliveryDelivery
DeliveryDelivery
DigitalEntertainmentDigitalEntertainment
DigitalEntertainment
DigitalEntertainment
LifestyleSolutionLifestyleSolution
BizSolutionBizSolution
ProfitProfit
Background Deregulation : various bundling (inter/cross convergence) BcN policy : Convergence (voice+data, telecom+broadcasting) New Deal Policy : U-City, Localization of the central government
Background Deregulation : various bundling (inter/cross convergence) BcN policy : Convergence (voice+data, telecom+broadcasting) New Deal Policy : U-City, Localization of the central government
20072007 20112011
lowlow highhighProfitProfit
low
low
hig
hh
igh
KT’s Service Portfolio
5
Platform Research Lab From Network Engineering to Service Infrastructure Development Role & Responsibility
Preparing the new growing power Finding the new business in the open service environment Researching Platform technology
Research & Development Network control layer
• Access control, Resource admission control, QoS Control, etc. Common service / Service Enabler Development
• Media, context, Messaging, Data Sharing, customer/Terminal mgmt, etc. Service delivery platform
• Service creation, Service Execution, Service access control, etc. Customer Service (product) Development
• Digital Entertainment, Lifestyle, Business solution
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Business Solutions Enabling the delivery of software as a service and accele
rating content Customers
Enterprises & service Vendors Services
Hosted Services• Communication as a service, Communication Open API for SaaS
Managed ServicesConsulting services
u-Office Platformu-Office Platform
Instant Messaging
on DemandComputing
CommunityServices
InternetVPN
ee--WorkerWorker CompanyCompany
HQ
RO
Manageable, Secure & QoS enable Network
SSL VPN 등을 이용한secure access
MPLS VPN을 이용한secure connection
Any TimeAny WhereAny DeviceAny NetworkAny Service
MobilityFlexibilitySecurity
Simplicity
Ubiquitous Network
PersonalizedPortal
Application Integration
Secure Access Via IPsec and SSL VPN
Secure Connection through the MPLS VPN
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Part IPart I
IntroductionIntroduction
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Collaboration
DefinitionsMultiple interactions between two or more entities
within business process for some common goal Interactions between members(P2P), between member
and system(P2M) and between systems(M2M).
Enterprise Needs Increase working efficiencyActivate knowledge sharing inside organization or team Increase enterprise productivity Improve product quality
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Collaboration Levels
L 2 : Communicative Effort
L 3 : Coordinated Effort
L 4 : Concerted Effort
Worker
Do Something
As a member of any project.
Companion
Customer IT
Partner Yourse
lf
L 1 : Collective Effort
C
o
ll
a
b
o
r
a
t
i
o
n
10
Key drivers in collaboration Increasingly complex, global networked businessDrive for innovation, speed to marketFlexible working modelsStrategies that combine practices of one
organization with the insights of anotherRecognition of knowledge assets as a distinct
factor driving market value ratiosProliferation of low cost open networks and
services Increasingly complex delivery chain for knowledge
organizationsA generation of tech-savvy connected workers
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Worker-Centric (I-Centric + We-Centric + Process)
Objectives : u-Work
Digital,Broadband,
Convergence
Process
Web
IM
Blog
Mobile
iWorkspace
VPN
SFA
Worker
12
Your Dream Work-Life Style
13
Part 2Part 2
Worker-Centric Service ModelWorker-Centric Service Model
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Definition
• Considering both of the structured IT in the business process and the non-structured activities of a worker
• with a view to increasing productivity and efficiency
Realizing the optimized working environment that
a worker conveniently and efficiently can do his task anytime, anywhere.
• service composition based on a worker’s conditions such as role, context information and profile.
~ that a worker collaborates with the surrounding objects
(Companions, IT resources, etc.) to more effectively perform his
tasks in a business process.
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A Reference Model of u-Work Service
Workplaces
Hom
eu-Work
center
Stree
tCar
Hot-Spot
Business
Applications
Worker
Enterprise
Communication
Applications
Information
Sharing
Applications
Sensor/RFID
Applications
Termina
l
u-Work Platform
Service Composer
iWorkspace
Service
MediatorConditions Manager
Business Process
PDAPC
Secure
NetworkAdaptation Manager
Policy Manager
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Architecture of iWorkspace
WorkerTerminal
Multiple I/O
Adaptation
Manager
Policy Manager
Service Composer
Service
Mediator
Conditions
Manager
Profile
Manager
Context
Manager
Role
Manager Personal Activity
Tools
Group Activity Tools
Process Activity Tools
17
Activity and Conditions of a Worker
Worker
Person
al
Activity
Group
Activity
Process
ActivityConditio
ns
SFA, CRM,
ERP, SCM,
etc.
Phone,
Messenger,
Conference, etc
Enterprise Policy,
Persoal Profile,
context, etc.
Performance
Management
Office, PIMS,
blog, wiki,
etc.
18
Category of a worker’s conditions
Capacity of IT Resources
(Contract with Service Provider )
Worker’s role
(Business Process)
Dynamic Attributes based Policy
(Workplaces, Time, Internet or IP VPN,
etc.)
Periphery
(Access Network, Terminal, etc.)
Personal Context
(Driving, Walking, etc.)
Individuality
(profile management, etc.) Worker-
Centric
Enterprise
-Centric
Dynamic
Semi-
Permanent
19
Part 3Part 3
Trial Service of u-WorkTrial Service of u-Work
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Objectives of Trial Service
User NeedsAnalysis
Service Verification
A B
Expanding u-Work concepts
D
Remote Collaborative Environment
C
Directing the remote-
collaborative
environment considered
innovative industry
complex, localization of
central government, etc.
by government plan.
Directing the remote-
collaborative
environment considered
innovative industry
complex, localization of
central government, etc.
by government plan.
Demonstrating u-Work
services
Presenting research
results
Founding u-Work
Forum
Demonstrating u-Work
services
Presenting research
results
Founding u-Work
Forum
Providing RT
Collaboration service,
Mobile Office service, u-
Work center, High
Quality conferencing,
Mobile viewer, etc. to 12
Orgs/740users
Providing RT
Collaboration service,
Mobile Office service, u-
Work center, High
Quality conferencing,
Mobile viewer, etc. to 12
Orgs/740users
Analyzing user
behaviors of u-Work trial
service Sensing the additional
needs of customers Preparing the
Promoting direction of
implementation
Analyzing user
behaviors of u-Work trial
service Sensing the additional
needs of customers Preparing the
Promoting direction of
implementation
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Hosted Service Model of u-Work Collecting/Integrating IT resources for u-Work Service, Configuring u-Work environment customized to each SMB, Tailoring workspace to each user.
u-Work Enablers(Repository)
Customer
u-Work Components
Collector
( Multi-Tenant
Architecture )
Service ProviderVirtualized
u-Work
u-Work
Configurator
SMB A
WANS LANS
SMB N
- - - - -
u-Work
Personalizer
Personalized Workspace
SoIP Components
Network
SDP
Network Componen
tsOpen API
(Internet)
3rd Party
Applications
22
LER
LSR
LER
LSR
DWDM
LSR
BcN (MPLS)
KORNET SiSi
u-Work GW
BizCenter GW
SiSi
A corp.-HQ
A_LER
B Corp.
B_LERA Corp.-Branch
LSR
Business Center
Platform
3rd. Party
Biz Appl.
3rd. Party
Comm Appl.
u-Work Center
VDSL
Wibro
Nespot
PC
PDA
Mobile iWorkspace
u-Work Center Service
iWorkspace
iWorkspace
u-Worker
u-Worker
IPSec/SSL VPN MPLS VPN
Trial Service Deployment of u-Work
Portal
iWorkspace
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u-Work Center (KT, KORAIL)
Office ZoneOffice Zone
Community ZoneCommunity Zone
Open Space Closed Space
Culture ZoneCulture Zone
• Open Space : 6 personnel Rooms • Closed Space : Rooms for co-work and conferencing
Sharing the physical office space Increasing mobile users Work-Life Innovations
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Expectations
EnterpriseEnterprise SocietySociety
GovernmentGovernment•DecentralizationDecentralization
•Solving problems of Traffic, Solving problems of Traffic,
housing, etc.housing, etc.
•Eliminating Environmental Eliminating Environmental
pollutionspollutions
• New Working StyleNew Working Style
• opportunities for the opportunities for the
handicapped handicapped
•Increasing productivityIncreasing productivity
•Decreasing Office FacilitiesDecreasing Office Facilities
•Expanding the flexibility of Expanding the flexibility of
labor marketlabor market
• decreasing rush-hourdecreasing rush-hour
• Work-Life innovationWork-Life innovation
• More Employment More Employment
OpportunitiesOpportunities
u-Work
PeoplePeople
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You need not go office, Office moves with
You!
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Part 4Part 4
ConclusionConclusion
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Summary
Why do we need u-Work service ? A framework of the u-Work Service
•Reference model
•Architecture of iWorkspace
•Activities of a worker
•Conditions of a worker
Trial service
28
Further Studies
Worker’sFactors
OrganizationalFactors
Service Factors
Worker-levelPerformance
Work-Life Balance
Controllability,
Robustness,
Stability
Group-LevelPerformance
Enterprise Innovation
29
Thank You!