Types of communication
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Transcript of Types of communication
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By communication channels
By communication style and purpose
By communication environment
By communication direction
Oral Face-to-face
Telephone
Voice chat
Influenced by Volume
Pitch
Speed
Clarity
Tone
Written Letters, Memos,
Reports
Emails, Fax
Text messages / chat
Influenced by Grammar
Precision
Structure
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1. A long leave application :
"As my mother-in-law has expired and I am only one
responsible for it, please grant me 10 days leave."
2. A full day leave request :
“I am suffering from fever, please declare one day holiday."
3. A half day leave request :
"Since I've to go to the graveyard at 10 o-clock and I may not return, please grant me half day casual leave"
4. A leave letter to the headmaster:
“As I am working in this organization I am suffering from
headache. I request you to leave me today.“
5.Covering note:
“I am enclosed herewith...”
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Body language
- gestures
- posture
- facial expressions
- hand movement etc.
Use of objects
Use of space
Dress accessories
Graphics (charts, tables, diagrams)
Pictures ,visuals etc.
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Occurs in customary styles & settings which are officially recognized e.g.
- conferences
- meetings
- presentations
- assemblies
- letters etc.
Set rules and guidelines
Straight forward, precise and planned
Time and skill consuming
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Formal Communication
not constrained by specified ways
free and casual communication
no time and place boundaries
no rigid rules
grapevine communication
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Non-Formal Communication
Downward
Upward
Horizontal
Uni-dimensional
Multidimensional
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Types of communication
By
Direction
Transmit vital information
Give instructions about do’s & don’ts
Encourage 2-way discussion
Announce decisions
Seek cooperation
Provide motivation
Boost morale
Increase efficiency
Obtain feedback
Maintain discipline
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Downward Communication
Exchange information
Offer ideas
Express enthusiasm
Achieve job satisfaction
Provide feedback
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Upward Communication
Solving problems
Accomplishing tasks
Improving teamwork
Building goodwill
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Horizontal Communication
Barriers between employer & employees
No flexibility
No true feedback
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Uni-dimensional Communication
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good and personalized
mixof all dimensions
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Multi-dimensional Communication