TYÖN JA TYÖVOIMAN

JOHTAMINENTEKOÄLYNAIKAKAUDELLA

31.10.2018Riikka Uimonen

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Journeying with AIWhy so hot potato?

You, me and the robotWho are our colleagues?

Back to school?How to stay relevant?

Enabling winning teamsWhat is required?

Steps forwardWhat’s next?

AGENDA

Considering intelligent automation, how does the

world look like in ten years?

How will workforce transform?

NORDIC WORKFORCE TRANSFORMATION RESEARCH 2016FINANCIAL SERVICES

NO BIG ADVANCEMENTS CAN BE MADE IN TEN YEARS.

AUTOMATION

SPECTRUM

LE

VE

L O

F

DIS

RU

PT

ION

ROBOTIC PROCESS

AUTOMATION

COGNITIVE

COMPUTING

DIGITALIZATION

LIQUID

WORKFORCE

CORE IT

SCALE

FAST

OPTIMIZE

CORE

PROCESSES

PILOT AND

CHANGE

COMPETITION

OPRIMIZE &

ENABLE FULL

AUTOMATION

WHAT

IS AI?

WHY NOW?

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Journeying with AIWhy so hot potato?

You, me and the robotWho are our colleagues?

Back to school?How to stay relevant?

Enabling winning teamsWhat is required?

Steps forwardWhat’s next?

AGENDA

How do you define your winning team?

Copyright © 2018 Accenture. All rights reserved. 9

WORKFORCE

TODAY?

FUTURE

WORKFORCE!

External, flexible workforce (e.g. freelancers,

outsourcing)

Own personnel

Service development

Sales and marketing

Investment and risk

management

TECHNOLOGY HUMAN WORK

IT and data

management

Customer service

Underwriting and claims

Finance and actuary

Legal and compliance

Accenture’s vision of human and non-human work:*

CREATE

LEAD

EVALUATE

IMPROVISE

TRANSACT

FORECAST

ITERATE

DEVELOP

OPERATIONAL

ROLES

MONO-SKILLED

ROLES

GENERALIST

ROLES

TECHNOLOGY-

ORIENTED ROLES

INSIGHT-DRIVEN

ROLES

MULTI-SKILLED

ROLES

SPECIALIST

ROLES

CREATIVE

ROLES

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Journeying with AIWhy so hot potato?

You, me and the robotWho are our colleagues?

Back to school?How to stay relevant?

Enabling winning teamsWhat is required?

Steps forwardWhat’s next?

AGENDA

Enabling winning teams – on whose agenda is it?

ENABLING WINNING TEAMS

Reimagine the WORKFORCEExpand the definition of talent to include AI and adaptive talent pools from both

internal and external sources

Reimagine the WORKPrepare the workforce for the digital future by reskilling and upskilling talent

through continuous learning and by redefining how work “gets done”

Reimagine the ENABLERSPREDICTIVE ANALYTICS – Leverage advanced analytics to predict

workforce needs before they are required

LEADERS OF TOMORROW – Develop and empower leaders that understand

the importance of pivoting to the new and are equipped to drive real change

across the organization

OPERATING MODEL – Shift toward a future state structure that enables the

organization to reimagine the workforce and the work

DISCOVER YOUR WORKFORCE

ASSESSMENTAssess current workforce

against new competencies

and skills

STAFFINGDefine and deploy

talent mix and

sourcing model

SKILLSIdentify new skills

and competences.

Map new skills and

competencies by

roles

ROLESDefine new roles

and analyze current

roles against the

new

LEARNING

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Journeying with AIWhy so hot potato?

You, me and the robotWho are our colleagues?

Back to school?What are future skills?

Enabling winning teamsWhat is required?

Steps forwardWhat’s next?

AGENDA

There was a 60%

growth in AI

investment in 2017

But only 3% of

businesses plan to

significantly invest in

educating their workers

to use new technology.

3%

60%Is the proportion of worker

time that will be potentially

impacted by intelligent

technologies, either

through augmentation or

automation.

90%

What are future skills?

DEVELOPMENT

SKILLS

• Creativity and new thinking

• Analytical thinking and

problem solving

• Customer centricity

• Decision-making skills

• New technologies and

development tools

COLLABORATION

AND SOCIAL SKILLS

• Social intelligence

• Communication

• Multidimensional

collaboration

• Cross-cultural capabilities

• Virtual collaboration

LEADERSHIP SKILLS

• Cultural change management

• Ecosystem management

• Multidimensional team

leadership

FUTURE REQUIRE NEW SKILLS

How do you learn?

FROM“GO AWAY AND LEARN” TO “LEARN ON THE GO”

THE LEARNER EXPERIENCE

70%20%

10%ILT

Ask the Community

Job Shadowing & Pairing

Apps

Blogs

Wikis

Video Podcasting

Simulations &Serious Games

Job Aids Performance

Support KM System

WORKPLACE LEARNING

INFORMAL LEARNING

FORMAL PROGRAMS

Coaching & Mentoring

eLearning & V-classroom

Accreditation

Action LearningExperts Network

Forums / Communities

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Journeying with AIWhy so hot potato?

You, me and the robotWho are our colleagues?

Back to school?What are future skills?

Enabling winning teamsWhat is required?

Steps forwardWhat’s next?

AGENDA

Write down…

…one thing that got you excited

today and that you want to share!

…one thing that you want to

explore more!

…one concrete action you will

take to enable winning teams!

Copyright 2018 Accenture. All rights reserved.

KIITOS!