TUTORIAL OHR Student Version

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 1

General Introduction

1. Ice-breaking session.2. Self-introduction by tutor and students.3. Briefing on course requirements.4. Tutorial expectations and participation.5. Briefing on Group Report & Oral Presentation (requirements and expectations).6. Team formation for Group Report. (4 members per group)7. Tutor assigns question and schedule time for oral presentation & group report foreach group.** Oral presentation and group report submission will starts from Week 3 to 5**

**Important note**Students are required to sit for one (1) online teston Week 3. Please make sure that you areregistered under this course and be able to accessto CEL to take the test.

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 2Topic 1 : Foundations of Organizational Structure

Part A: Multiple Choice Questions1) The ________ refers to the number of subordinates that a manager directs.A) span of controlB) unity of commandC) chain of commandD) decentralization principleE) leadership web

2) A task that is subdivided into many separate jobs is considered to have ________.A) a high degree of departmentalizationB) a low degree of decentralizationC) a high degree of work specializationD) a low degree of structureE) a high degree of matrix structuring

3) Aeronautics Inc., a parts supplier, has departments for government aircraft andcontracts, large commercial aircraft clients, and small personal aircraft clients. This is anexample of ________ departmentalization.A) productB) functionC) geographyD) customerE) service

4) Stalsberry Company has employees in personnel, sales, and accounting. This divisionof an organization into groups according to work functions is an example of ________,the second element of structural organization.A) social clusteringB) bureaucracyC) specializationD) centralizationE) departmentalization

5) The unbroken line of authority that extends from the top of the organization to thelowest echelon and clarifies who reports to whom is termed ________.A) chain of commandB) authorityC) span of control.D) unity of commandE) web of authority

6) Which one of the following is consistent with a simple structure?A) high centralizationB) high horizontal differentiationC) high employee discretionD) standardizationE) bureaucracy

7) Which of the following is a drawback of a narrow span of control? It ________.A) reduces effectivenessB) is more efficientC) encourages overly tight supervision and discourages employee autonomyD) empowers employeesE) increases participatory decision-making

8) In an organization that has high centralization, ________.A) the corporate headquarters is located centrally to branch officesB) all top level officials are located within the same geographic areaC) action can be taken more quickly to solve problemsD) new employees have a great deal of legitimate authorityE) top managers make all the decisions and lower level managers merely carry outDirections

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 3Topic 2 : Organizational Culture

Part A: Discussion Question

1) Explain the primary methods of maintaining an organization's culture.

2) Explain how an institutionalized culture can be a barrier to diversity. Describehow an organization could utilize the three forces at play in sustaining a culture tohelp create a diverse workforce.

3) What are the three stages of socialization through which employees becomeindoctrinated into an organization's culture?

4) Discuss the difference between strong and weak organizational cultures anddiscuss the effect that a strong culture can have on an acquisition or merger.

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 4Topic 3: Foundations of Group Behavior & Understanding Work Teams

Part A: Discussion Question

1) List and briefly describe the stages in the five-stage model of group development.

2) Design the most effective team to figure out ways to reduce the number ofpreparation hours for shipping products overseas for your company. Choose thetype of team from one of the four principal team types. Describe your team'scontext, composition, and process parameters.

3) Explain the difference between groupthink and group shift. Give an example tosupport your answer.

4) What are the strength and weaknesses of group versus individual decision making? Give example to support your answer.

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 5Topic 4: Motivation Concepts

Part A: Discussion Questions

1) Compare and contrast a manager that implements Theory Y and one thatadheres to the expectancy theory. How would each choose to motivate theiremployees?

2) Describe Maslow's hierarchy of needs including the types of needs and how theybecome dominant.

3) According to Two-Factor Theory, how might a manager motivate employees?

4) What are the similarities and differences between reinforcement theory and goal-setting theory?

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 6Topic 5: Motivation: From Concepts to Applications


1) List and describe THREE (3) different variable-pay programs. Be sure to includepiece-rate plans, profit-sharing plans, and gainsharing.

2) Compare and contrast the benefits of intrinsic rewards such as recognition andextrinsic rewards such as pay as forms of motivation.

3) What is employee involvement and why is it important. Give two examples.

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 7Topic 6: What do Managers Do & Leadership

Part A: Multiple Choice Questions

1) Which of the following is most likely to be a belief held by a successful manager?A) Technical knowledge is all that is needed for success.B) It is not essential to have sound interpersonal skills.C) Technical skills are necessary, but insufficient alone for success.D) Effectiveness is not impacted by human behavior.E) Technical skills do not influence efficiency.

2) Which of a manager's primary functions requires the manager to define anorganization's goals, establish an overall strategy for achieving these goals and develop acomprehensive hierarchy of plans to integrate and coordinate activities?A) controllingB) planningC) staffingD) coordinatingE) leading

3) As a manager, one of Joe's duties is to present awards to outstanding employees withinhis department. Which Mintzberg managerial role is Joe acting in when he does this?A) leadership roleB) liaison roleC) monitor roleD) figurehead roleE) spokesperson role

4) Jill is valued by her colleagues for her ability to perform effective break-even analysison upcoming ventures. In this case, her colleagues value her for competencies that fallwithin which essential management skills categories?A) technicalB) communicationC) humanD) conceptualE) education

5) Leadership is best defined as ________.A) the ability to influence a group in goal achievementB) keeping order and consistency in the midst of changeC) implementing the vision and strategy provided by managementD) coordinating and staffing the organization and handling day-to-day problemsE) not a relevant variable in modern organizations

6) The two dimensions of leadership behavior identified in the University of Michiganstudies are ________.A) coercion and motivationB) emotional and rationalC) employee-oriented and production-orientedD) initiating structure and considerationE) initiation and completion

Part B: Discussion Questions

1) Describe the three essential management skills that differentiate effectivemanagers from ineffective ones. Provide a workplace example of how these skillscould be used when dealing with the challenge of a workplace recession.

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 8Topic 7: Leadership


1) Hersey and Blanchard developed which of the following?A) situational leadership theoryB) cognitive resource theoryC) managerial grid modelD) path-goal theoryE) cognitive orientation model

2) Hersey and Blanchard's leadership theory differs from other leadership theoriesprimarily because it ________.A) explores the role of the expectations of the leader for the followerB) focuses on the followersC) holds that leadership style should be dependent on the situationD) is normativeE) deals strictly and exclusively with contingencies

3) What is the main principle of path-goal theory?A) Successful leadership is achieved by selecting the right leadership style.B) Stress is a form of situational unfavorableness and a leader's reaction to it depends onhis or her intelligence and experience.C) Effective group performance depends on the proper match between the leader's styleand the degree to which the situation gives control to the leader.D) Leaders establish a special relationship with a small group of their followers becauseof time pressures.E) The leader is responsible for providing followers with the information, support, orother resources necessary for them to do their jobs.

4) Which of the following is not a key characteristic of a charismatic leader?A) sensitivity to follower needsB) unconventional behaviorC) vision and articulationD) task orientationE) willingness to take risks

5) Researchers are conducting a study of a company called Acme Corp, which theybelieve to be led by a transformational leader. Which of the following, if true, wouldmost support the conclusion that Acme's leader is a transformational leader?A) Acme's top managers often conflict over defining the organizations goals.B) Acme's goals tend to be very ambitious and to hold personal value for employees.C) Creativity is discouraged among Acme employees.D) Acme managers are cautious and rarely take risks.E) Acme's compensation plans are designed to reward short-term results.6) Leaders who clarify role and task requirements to accomplish established goals exhibita _________ style of leadership.A) transformationalB) transactionalC) charismaticD) self-initiatingE) situational

7) Richard is a transactional leader who has just assigned a series of tasks to a projectteam. Which of the following is most likely to be true about the team's performanceunder Richard's guidance?A) They will set new standards of productivity for the department, exceeding Richard'sexpectations.B) They will meet the goals set for them but are unlikely to go beyond those goals.C) They will tend to be unclear about the roles assigned to each team member.D) They will be highly motivated by what they view as Richard's heroic or extraordinaryqualities.E) They will tend to put their individual self-interest above the interests of the company.


1)Compare and contrast Hersey and Blanchard's situational leadership theory withHouse's path-goal theory.

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 9Topic 8: Communication


1) Communication serves all of the following functions within a group or organizationexcept ________.A) motivationB) planningC) emotional expressionD) controlE) conveying information

2) Alejandro is annoyed that the new recruit, Ben, is working faster than anyone else inthe group, making the rest of the group look bad. In the company cafeteria Alejandroteases Ben and calls him the 'super recruit' and imitates his style of working so rapidly.Alejandro wants to intimidate Ben so that he will work slower. Which function ofcommunication is Alejandro using by making fun of Ben?A) motivationB) controlC) expressionD) informationE) formal

3) Helena and Laura were talking on the phone. Laura's two year old son fell and startedcrying and Laura could no longer hear what Helena said. This is an example of________.A) transmittingB) decodingC) noiseD) understandingE) analysis

4) The communication used by managers to provide job instructions is ________communication.A) downwardB) lateralC) formalD) directionalE) diagonal


1)Describe the communication process. Include the communication process model andexplain the eight parts of this model.

2) Explain how the grapevine functions and why it exists in organizationalcommunication. Describe the general direction of communication and the form ofcommunication most commonly used in the grapevine. What can a manager do to limitthe negative effects of the grapevine?

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 10Topic 9: Conflict Management


1) The traditional view of conflict is the belief that conflict is ________.A) harmfulB) naturalC) necessaryD) situationally-dependentE) neutral

2) Which of the following is not a cause of conflict, according to the traditionalist view?A) general poor communication between peopleB) lack of openness in the organizationC) trust between people in the organizationD) management failure to be responsive to employee needsE) management failure to be responsive to employee aspirations

3) The ________ view of conflict argues that conflict is necessary for a group to performeffectively.A) human relationsB) interactionistC) traditionalD) functionalE) reactive

4) ________ conflicts are almost always dysfunctional.A) TaskB) JobC) RelationshipD) ProcessE) Functional

5) The first stage of the conflict process is termed ________.A) cognition and personalizationB) behavioral manifestationC) potential opposition or incompatibilityD) intentionE) habituation

6) High job specialization can lead to ________ conflict.A) communicationB) structuralC) personal-variableD) job-relatedE) team7) In which stage are conflict issues defined?A) potential oppositionB) cognition and personalizationC) intuitionsD) behaviorE) reaction and transference

8) The conflict-handling intention of collaborating is ________.A) assertive and uncooperativeB) assertive and cooperativeC) unassertive and uncooperativeD) unassertive and cooperativeE) affective and reflective

9) Angelina feels that her cubicle neighbor talks too loudly on the phone, but in otherways she is a great neighbor. Angelina gets annoyed every time her neighbor's phonerings, but she has decided it's simply not worth the trouble to talk to her neighbor.Angelina's conflict intention is called ________.A) competingB) avoidingC) accommodatingD) compromisingE) collaborating

10) Which of the following is not a conflict-resolution technique?A) creating superordinate goalsB) appointing a devil's advocateC) avoiding the conflictD) exercising authoritative commandE) generating additional resources

11) Stage II of the conflict process deals with conflict being ________.A) perceived and feltB) apparent and experiencedC) expressed and perceivedD) overt and covertE) internalized

12) Irma does not like a few of the standard operating procedures adapted for the newproject. However, she discussed the items with the team and told them that she realizedshe was in the minority and that she would adapt the new procedures to maintain smoothoperations within the team. This type of intention is called ________.A) sacrificingB) accommodatingC) collaboratingD) compromisingE) competingTUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 11Topic 10: Power and Politics


1) Power can be defined as ________.A) the ability to influence the behavior of othersB) the actualization of the dependency of othersC) congruence between the goals of the leader and those being ledD) downward influence on one's followersE) upward influence on one's leaders

2) One reacts to ________ power out of fear of the negative ramifications that mightresult if one fails to comply.A) legitimateB) coerciveC) punitiveD) referentE) abusive

3) The power that the College Dean has been granted by the University over the faculty istermed ________ power.A) academicB) positionalC) legitimateD) organizationalE) balanced

4) Power tactics can be defined as ________.A) the only legitimate sources of powerB) techniques for translating power bases into specific actionC) strategies for gathering and maintain supportD) organizational structural characteristicsE) approaches for winning arguments

5) Vivian has not been handling one portion of her duties in a satisfactory manner. As aresult, her manager threatens to withhold her promotion. Which power tactic is beingused?A) exchangeB) ingratiationC) pressureD) personal appealsE) inspirational appeals


1) Contrast leadership and power.

2) List and discuss the bases of personal power.

3) Distinguish between legitimate political behavior and illegitimate politicalbehavior.

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 12Topic 11: Human Resource Policies and Practices (Human Resource Planning&Forecasting, Recruitment)


1) Define human resource planning. Describe the TWO (2) components in humanresource planning.

2) Describe human resource databases and how databases can assist in matchinginternal employees to positions.

3) List TWO (2) methods are available to firms when either a shortage or surplus ofworkers is forecasted?

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 13Topic 12: Human Resource Policies and Practices (Selection)


1) Which of the following is the most common method of initial selection?A) written testsB) background checkC) performance testD) application formE) work-sample test

2) More than ________ percent of employers conduct some type of background check onpotential employees during some point in the hiring process, usually either in the initialphase or the contingent phase.A) 25B) 50C) 65D) 80E) 95

3) The best way for an employer to find out if a potential employee can do a job is by________.A) using the interview processB) using a written testC) having them spend a day in the officeD) administering an IQ testE) using a performance simulation test

4) Work sample tests are widely used in hiring ________.A) unskilled laborB) skilled workersC) professional workersD) managersE) knowledge workers

5) The results of which of the following tend to have a disproportionate amount ofinfluence on employee selection decisions?A) interviewsB) written testsC) performance simulation testsD) work sampling methodsE) personality tests

6) The behavioral structured interview is built on the assumption that ________.A) past behavior is the best predictor of future behaviorB) technical knowledge and skills are the best predictor of job performanceC) personality is the best predictor of job performanceD) personality and mood are highly correlatedE) technical knowledge and mood are highly correlated

Part B: TRUE /FALSE Questions

1) As a selection device, written tests have decreased in usage during the past 20 years.(TRUE /FALSE)

2) A test that measures factors such as dependability, carefulness, responsibility, andhonesty is referred to as a performance factor test. (TRUE /FALSE)

3) Work samples yield validities almost consistently superior to written aptitude tests.(TRUE /FALSE)

4) In assessment centers, job candidates are evaluated as they go through several days ofexercises that simulate real problems they would confront on the job. (TRUE /FALSE)

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 14Topic 13 & 14: Human Resource Policies and Practices (Performance Evaluation)


1) Performance evaluations today are generally based on which three types of behavior?A) task performance, productivity, tenureB) productivity, efficiency, absenteeismC) task performance, citizenship, counterproductivityD) citizenship, counterproductivity, personalityE) leadership, training, efficiency

2) Performance evaluations are used as a mechanism for all of the following except________.A) monitoring the success of marketing strategiesB) determining promotionsC) pinpointing employees skillsD) identifying training and development needsE) providing feedback to employees

3) Which of the following is not a weakness of the 360-degree evaluation system?A) artificially inflated feedback from peersB) insufficient training for performance evaluatorsC) discrepancies between evaluating groupsD) provides a wide performance perspectiveE) difficulties in reconciling differing evaluations

4) Performance evaluations are used to ________.A) improve group cohesivenessB) define departmental structureC) help management make HR decisionsD) identify how jobs are completedE) decrease conformity within organizations

5) Which of the following is the least predictive set of criteria used to evaluateemployees?A) traitsB) task outcomesC) behaviorsD) personalityE) mood


1) What are the three most popular sets of criteria for evaluating employee performance?

2) Who should perform employee evaluations?

TUTORIAL OHR Student Version

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