Trust & Transparency – Foundations for Europe’s Best Workplace
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Transcript of Trust & Transparency – Foundations for Europe’s Best Workplace
Foundations of Europe’s Best Workplace Tuomas Syrjänen, CEO Petri Heiramo, Organisational ScrumMaster
11/17/2012
Trust & Transparency
1
HELSINKI
TAMPERE
BERLIN
LONDON
150 Established
2000
1
Futurice in Brief
DÜSSELDORF
Digital delivery book
The Story Behind
11/17/2012
4
Fact: Change is mandatory
Professionally managed
Baltic Development Forum @ Flickr
Start-up
60 employees - Control, rules, restrictions and processes (Because everybody says that’s what you got to do )
“Have people really changed in 6 months from really smart to really stupid?”
Enlightment
11/17/2012
8
Trust Transparency We Believe in…
With more trust…
… transaction costs go down
… more trust is given back
… more vulnerable to abuse
… speed of decisions can go up
“Rules” of thinking
Credit Cards and Expenses
Liewcf @flickr
Patrick h lauke @flickr
Agile Teams » We drive responsibility of customer solution to team members
› Engage with customers, deliver collaboratively
» Autonomy, responsibility
» Everybody gets to see the customer, customers sees everybody
» Direct communication
Free Agents » These people have no traditional line manager
» Fully self-responsible for finding valuable work within the company
» Peer-to-peer responsibilities, instead of hierarchical
» Currently in pilot, agents like it
Kantrinket @ flickr
Trusting Customers
» Trust the customer
» Build trust via small steps
» ~50% of maintenance work done without contracts
» Discuss also our own challenges in projects
› E.g. customers participating in retros
Open windows keeps your
apartment clean Flickr @basheem
Transparency » Enables empowerment
» Responsible decisions
› Accuracy, buy-in, …
» Promotes trust
› Nothing to hide
› Reveals misuse
» Feedback & reinforcement
» Focus & Results
» Credits, identity
» …
Empirical
Control
Transparency
Inspection
Adaption
Open Meetings Listening
Lateral comms
» Anyone can participate in management meetings
» FutuFriday
» Yammer
» Frequent updates of financial figures, sales pipeline and projects, management decisions, job opportunities, etc
» Speed dates & Ask-the-CEO
David paul ohmer @ flickr
Weekly :)
1 minute / person How was last week? (honest smile) What will I do this week. How does my workload look.
Numbers everywhere: Financial info, …
Jobfair
» Current availabilities
» Currently staffed cases
» Sales pipeline
» Transparency
» Autonomy
(work in progress)
Outcomes: 3x2!
1. #1 in Great Place to Work 2012
2. High customer satisfaction numbers
3. Profitable company growth for 8 years
0
5
10
15
04 06 08 10 12
Turnover M€, 2004-2012 1 2
3
We are all leaders!
We’re on a journey!
causalien@flickr
If You Are Interested
» Leave your business card, and we’ll send you
› This presentation
› Information on upcoming “Organisation 3.0” seminar day in Helsinki in Spring 2013
» Come talk with us
Thanks! Tuomas Syrjänen, [email protected] +358 50 5470386 Petri Heiramo, [email protected] +358 40 7092526 www.futurice.com @futurice