Transnational Skill Standards · TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL...

TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL

Transnational Skill StandardsICT Engineer (India)

REFERENCE ID: TEL/Q6205


Mapping for ICT Engineer (TEL/Q6205) with the UK Qualification Level 4 in UK NOS (ESKITP903401)

Link to Indian Qualification Pack http://www.nsdcindia.org/sites/default/files/files/ICT-Engineer.pdf

Link to UK Qualification: http://nos.ukces.org.uk/PublishedNos/ESKITP903401.pdf

Section I: NOS Mapping of ICT Engineer QP (TEL/Q6205) with the Network Support (ESKITP903401) in UK Qualification Level 4

NOS Mapping: A Summary Indian NOS

Code Indian NOS UK NOS Code UK NOS Remarks, if any

TEL/N6218 Perform preventive maintenance at ICT nodes

ESKITP903401 Deliver Network Infrastructure Services Support

One UK NOS covers four Indian NOS

TEL/N6219

Perform Corrective maintenance/Fault Management at ICT nodes

TEL/N6220

Undertake upgrade, capacity augmentation and configuration change activities

TEL/N6221 Undertaking of POI

1


Section II: Compares the competencies in Indian NOS with those of UK NOS.

NOS Mapping Descriptions

Indian QP Title ICT Engineer UK Qualification Deliver Network Infrastructure Services Support

Indian QP Code TEL/Q6205 UK Qualification Code ESKITP903401

Indian NOS Code Perform preventive maintenance at ICT nodes

UK NOS Code Deliver Network Infrastructure Services Support

Indian NOS TEL/N6218 UK NOS ESKITP903401

Scope This unit is about carrying out Preventive Maintenance ensuring high site uptime

Overview This sub-discipline Network Support (903) is concerned with the competencies required for network operations and support to ensure the ongoing availability of IT services, systems and assets. It includes the primary installation, implementation and optimisation of Network hardware and software.

Network support can expect to support not only the users of the systems but also to the service delivery functions. Support normally takes the form of investigation and resolution of incidents for the network infrastructure. It may also include monitoring of performance and

2


Scope Overview security. Solutions to incidents and problems may be provided through advice, training, provision of new services, fault correction and other work around or modifications to the infrastructure.

3


Competency Mapping

Performance Criteria - Indian NOS

Performance Criteria - UK NOS Gaps in Indian NOS

Obtain Schedule and notify NOC

You must be able to: PC1. plan preventive maintenance schedule along with NOC team

You must be able to: P1. identify the activities that need to take place for effective network infrastructure installation, implementation and handover

None

PC2. Suggest changes to the planned maintenance schedule considering site criticality, capacity, frequency of faults if required.

P1. identify the activities that need to take place for effective network infrastructure installation, implementation and handover

None

PC3. assess the potential impact of the proposed maintenance on customers and network and plan for possible outage or deferral of maintenance

P14.engage with organizational departments to understand and support their network support requirements in line with their needs

None

PC4. notify the network operations centre (NOC) prior to undertaking the maintenance work as per the schedule

P14.engage with organizational departments to understand and support their network support requirements in line with their needs

None

PC5. check power consumption pattern and report any unusual consumption to

P4. apply diagnostic tools and techniques to identify the causes of network service and performance issues

None

Arrange for tools and spares PC6. arrange necessary equipment like login cables (RJ45, RS232, Hi-speed USB etc)

P1. identify the activities that need to take place for effective network infrastructure installation, implementation and handover P4. apply diagnostic tools and techniques to identify the causes of network service and performance issue

None

PC7. ensure equipment specific software like NMS client is installed in pc

P1. identify the activities that need to take place for effective network infrastructure installation, implementation

None

4




and handover P3. monitor network infrastructure services using network management tools to ensure that they continue to meet organisational standards for performance and service levels P8. install and configure enterprise network software, including operating systems, firewalls and performance monitoring tools in line with organisational procedures

PC8. ensure availability of spare hardware equipment and raise request for spares, in case the same are not available


None

PC9. utilize spares if required, and send faulty equipment for repair and replacement

P7. install and configure enterprise network hardware, including switches, routers, bridges and interfaces in line with organisational procedures

None

PC10. follow-up with the Report & Record team/ logistics team in case of delay completion of spare requisition

P14. engage with organisational departments to understand and support their network support requirements in line with their needs

None

Conduct Periodic Maintenance activities

PC11. conduct physical maintenance tasks like checking temperatures, routing of Ethernet and optical fibers, cables ties, earthing, equipment grouting, even distribution of cables etc.

P3. monitor network infrastructure services using network management tools to ensure that they continue to meet organisational standards for performance and service levels

None

PC12. conduct logical maintenance tasks like PM counter checking, obtaining daily backups, checking alarm

P3. monitor network infrastructure services using network management tools to ensure that they continue to

None

5




status, system availability parameters, logical redundancy etc.

meet organisational standards for performance and service levels

PC13. conduct alarm configuration testing in co-ordination with NOC team to ensure their functionality


None

PC14. escalate emergency/ unresolved issues according to established Company's procedure

P6. undertake appropriate remediation activities to repair faults in network infrastructure hardware and software components

None

PC15. interact with technical team for performing maintenance activities related to passive infrastructure deployed at ICT nodes or customer premises


None

Test effectiveness & close activity

PC17. monitor site's alarm status in co-ordination with the NOC team to confirm effectiveness of the maintenance process


None

PC18. complete administrative jobs like site clearance, return of test equipment etc.

P6. undertake appropriate remediation activities to repair faults in network infrastructure hardware and software Components

None

Report and Record

PC19. notify all relevant parties (including NOC team, other supervisors) of the results of the routine maintenance and obtain sign off


None

PC20. reporting to supervisor once completed relating to

P14. engage with organisational departments to

None

6




one’s role understand and support their network support requirements in line with their needs P10. maintain a network issues log to record all network events in line with organisational requirements

PC21. update routine maintenance logs, activity logs and spare tracker within stipulated timelines

P10. maintain a network issues log to record all network events in line with organisational requirements P11. document the remediation work undertaken to resolve network issues in line with organisational procedures

None

PC22. follow reporting procedures as prescribed by the company

P11. document the remediation work undertaken to resolve network issues in line with organisational procedures P12. produce standard and ad hoc network management reports on network traffic load and performance against targets to meet organisational needs

None

Knowledge & understanding A. Organizational Context The user/individual on the job needs to know and understand: KA1. checklists for preventive maintenance and site hygiene

You need to know and understand: K2. the range of tools and techniques used for network management and support

None

KA2. asset layout as per company standards

K11. how to operate effectively in the business environment and responds to business issues related to network engineering

None

KA3. process for handling equipments & reporting process

K2. the range of tools and techniques used for network management and support

None

7




KA4. environmental & Quality check


None

KA5. risk and impact of not following defined procedures/work instructions


None

KA6. escalation matrix for reporting identified incidents, troubles and/ or emergencies e.g. system failures ,fire and power failures


None

KA7. types of documentation in organization and importance of the same KA8. process for obtaining sign-off post completion of the maintenance activities


K4. how to maintain a network issues log

None

KA9. knowledge of spare management and repair & return process for faulty equipments


None

KA10. protection equipments (anti-static bands, anti-static packaging, appropriate insulations) that are required to be used


None

B. Technical Knowledge

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The user/individual on the job needs to know and understand: KB1. use & functionality of ICT equipments

You need to know and understand:


None

KB2. knowledge of IP standard & protocols like OSI Layer, Number system, Ethernet Standards, Routing protocols (like RIP, OSPF etc)

K6. network protocol standards that enable communication between networked devices

None

KB3. knowledge of 3G & 4G technology & its functioning& its functioning

K5. enterprise network topology including wired, wireless communications media and the wide range of industry standard network products including; network interface controllers (NICs), repeaters, hubs, bridges, switches, routers, modems, and firewalls.

None

KB4. knowledge of SDH & DWDM technology and standards

K5. enterprise network topology including wired, wireless communications media and the wide range of industry standard network products including; network interface controllers (NICs), repeaters, hubs, bridges, switches, routers, modems

None

KB5:knowledge of CS (Circuit Switch) Call flow & PS (Packet Switch) call flow


None

9




KB6:knowledge of Cloud Computing technology, its building blocks

K9. the range of different architectures used across the organisation for a typical business IT system and how to use them

None

KB7.knowledge on how to use console cable to connect to equipments


None

KB8.knowledge of connecting equipments to NMS


None

KB9. how to calculate power cost and site up-time


None

KB10. alarm handling process


None

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Indian QP Title ICT Engineer UK Qualification Deliver Network Infrastructure Services Support (Level 4)


Indian NOS Code Perform Corrective maintenance/Fault Management at ICT nodes



Scope

This unit is about carrying out regular corrective maintenance activities at ICT nodes to ensure their optimal working.

Overview

This sub-discipline Network Support (903) is concerned with the competencies required for network operations and support to ensure the ongoing availability of IT services, systems and assets. It includes the primary installation, implementation and optimisation of Network hardware and software. Network support can expect to support not only the users of the systems but also to the service delivery functions. Support normally takes the form of investigation and resolution of incidents for the network infrastructure. It may also include monitoring of

11


Scope Overview performance and security. Solutions to incidents and problems may be provided through advice, training, provision of new services, fault correction and other work around or modifications to the infrastructure.

12


Competency Mapping



Respond to Network Alarms You must be able to: PC1. determine alarm severity, SLAs and the affected network elements

You must be able to: P3. monitor network infrastructure services using network management tools to ensure that they continue to meet organisational standards for performance and service levels P5. apply structured approaches to troubleshooting network issues in hardware and software in line with organisational procedures

None

PC2.provide information to and seek advice from relevant parties in identifying the problem and cause of the alarm condition

P5. apply structured approaches to troubleshooting network issues in hardware and software in line with organisational procedures P14. engage with organisational departments to understand and support their network support requirements in line with their needs

None

Arrange for Tools and Spares PC3. arrange necessary equipment like login cables (RJ45, RS232, Hi-speed USB etc)


None

PC4: ensure equipment specific software like NMS client is installed in pc

P1. identify the activities that need to take place for effective network infrastructure installation, implementation and handover P3. monitor network infrastructure services using

None

13




network management tools to ensure that they continue to meet organisational standards for service Levels.

PC5. ensure availability of spare hardware equipment and raise request for spares, in case the same are not available


None

Fault Identification and Rectification

PC6. login to the ICT nodes by connecting laptop with appropriate login consoles


None

PC7. based on the alarm code/ other indicators determine the fault details

P5. apply structured approaches to troubleshooting network issues in hardware and software in line with organisational procedures

None

PC8. carry out diagnostic tests to identify the root cause of the alarm

P4. apply diagnostic tools and techniques to identify the causes of network service and performance issue

None

PC9. determine the options to rectify the fault and confirm with supervisors if required

P5. apply structured approaches to troubleshooting network issues in hardware and software in line with organisational procedures

None

PC10. rectify network problem/ fault as per the alarm SLAs


None

14




PC11. conduct the work in compliance with the health and safety norms, and in compliance with company's procedures

P9. optimise the performance of network systems and services in line with organisational standards

None

PC12. escalate unresolved faults/ instances of delays in resolution as per Company's policy


None

Test effectiveness & close activity

PC13. monitor relevant alarms in co-ordination with the NOC team to confirm effectiveness of the rectification process


None

PC14. perform data and call testing to ensure effectiveness of the rectification process

P4. apply diagnostic tools and techniques to identify the causes of network service and performance issue

None

Reports and Records

PC16. notify all relevant parties (including NOC team, other supervisors) of the results of the fault rectification status and obtain sign-off


None

PC17. identify documentation to be completed relating to one’s role

P11. document the remediation work undertaken to resolve network issues in line with organisational procedures

None

15




PC18. update activity tracker, issue logs and spare tracker within stipulated timelines and justify the fault diagnosis and rectification methodology if required

P10. maintain a network issues log to record all network events in line with organisational requirements P11. document the remediation work undertaken to resolve network issues in line with organisational procedures

None


P11. document the remediation work undertaken to resolve network issues in line with organisational procedures P12. produce standard and ad hoc network management reports on network traffic load and performance against targets to meet organisational needs

None

Knowledge & Understanding

A. Organizational Context

The user/individual on the job needs to know and understand:

KA1. checklists for preventive maintenance and site hygiene



None

KA2. asset layout as per company standards


None

KA3. process for handling equipments & reporting process


None

16




KA4. environmental & Quality check


None

KA5. risk and impact of not following defined procedures/work instructions


None

KA6. escalation matrix for reporting identified incidents, troubles and/ or emergencies e.g. system failures ,fire and power failures


None

KA7. types of documentation in organization and importance of the same


K4. how to maintain a network issues log

None

KA8. process for obtaining sign-off post completion of the maintenance activities


None

KA9. knowledge of spare management and repair & return process for faulty equipments


None

KA10. protection equipments (anti-static bands, anti-static packaging, appropriate insulations) that are required to be used


None


17





KB1. use & functionality of ICT equipments



None



None




None

KB5: knowledge of CS (Circuit Switch) Call flow & PS (Packet Swith) call flow


None

KB6: knowledge of Cloud Computing technology, its building blocks


None

KB7. knowledge on how to use console cable to connect to equipmnents


None

18




KB8: knowledge of connecting equipments to NMS


None



None

KB10.alarm handling process


None

KB11. troubleshooting techniques for ICT nodes as per alarm guide & logs


None

KB12. use of required test equipments

K3. the range of tools and techniques used for network diagnostics

None

19



Indian QP Title ICT Engineer UK Qualification Network support Level 4


Indian NOS Code Undertake upgrade, capacity augmentation and configuration change activities



Scope

This unit is about carrying out change management activities (Upgrade/ Capacity Augmentation/ Configuration changes) at ICT nodes.

Overview

This sub-discipline Network Support (903) is concerned with the competencies required for network operations and support to ensure the ongoing availability of IT services, systems and assets. It includes the primary installation, implementation and optimisation of Network hardware and software. Network support can expect to support not only the users of the systems but also to the service delivery functions. Support normally takes the form of investigation and resolution of incidents for the network infrastructure. It may also include monitoring of performance and

20


Scope Overview

security. Solutions to incidents and problems may be provided through advice, training, provision of new services, fault correction and other work around or modifications to the infrastructure.

21


Competency Mapping



Determine change/configuration requirements

You must be able to:

PC1. receive change requests (hardware upgrade, software upgrade, capacity augmentation, configuration changes) from the NOC team or supervisors



None

PC2. identify criticality, and timelines for carrying out the changes


None

PC3. develop work plan and identify dependencies if any


None

PC4. assess the potential impact of the proposed activity and plan for possible outage


None

PC5. ensure customer is informed and an approval is obtained in case of service impacting change activity


None

PC6. ensure that Network Operating Centre (NOC) is notified prior to undertaking the activities


None

22




Arrange for tools and spares

PC7.arrange necessary equipment like login cables (RJ45, RS232, Hi-speed USB etc.)


None

PC8. Ensure availability of spare hardware equipment and raise request for spares, in case the same are not available


None

PC9. utilize spares if required, and send faulty equipment for repair and replacement

P7. install and configure enterprise network hardware, including switches, routers, bridges and interfaces in line with organisational procedures

None

PC10. ensure equipment specific Network Management tool or application should be installed in PC


None

Carry out change and perform post change monitoring

PC11. carry out changes carried out by the central NOC or help NOC to carry out change


None

PC12. perform pre-testing and observe output of configuration

P4. apply diagnostic tools and techniques to identify the causes of network service and

None

23




changes

performance issue

PC13. perform changes like traffic migrations, capacity augmentation, feature activations, routing configuration etc.


None

PC14. implement configurations changes like routing schemes, IP, VLAN, HLR configuration etc. as per requirements


None

PC15. conduct the work in compliance with the health and safety norms, and in compliance with company's procedures


None

PC16. monitor progress of change and notify change requestor of problems encountered if any


None

Obtain back-up, test effectiveness & close activity

Report and Record

PC22. notify all relevant parties (including NOC team, other supervisors) of the results of the

change process and obtain sign-off


None


P11. Document the remediation work undertaken to resolve network issues in line with organisational procedures P12. produce standard and ad

None

24




hoc network management reports on network traffic load and performance against targets to meet organisational needs

Knowledge & understanding

A. Organizational Context

The user/individual on the job needs to know and understand: KA1. Risk and impact of not following defined procedures/work instructions

KA2. Escalation matrix for reporting identified incidents, troubles and/ or emergencies e.g. system failures, fire and power failures

You need to know and understand: K11. how to operate effectively in the business environment and responds to business issues related to network engineering

None

KA3.clearances/ regulatory approvals that are required prior to carrying out the installation work


None

KA4. types of documentation in organization and importance of the same


None

KA5. records to be maintained and implications of non-maintenance of the same


None

KA6. knowledge of spare management and repair & return process for faulty equipment


None

25




KA7. safety guidelines and regulations as per compaŶy͛s Ŷorŵs


None

KA8.first aid requirements in case of electrical shocks, cuts, fall and other common injuries


None



KB1. use & functionality of ICT equipments



None


K2. the range of tools and techniques used for network management and supporT

None

KB3.knowledge of 3G & 4G technology & its functioning& its functioning


None



None

KB5: knowledge of CS (Circuit Switch) Call flow & PS (Packet Swith) call flow


None

KB6: Knowledge of Cloud Computing technology, its building blocks


None

KB7.knowledge on how to use console cable to connect to

K2. the range of tools and techniques used for network

None

26




equipmnents management and support

KB8: knowledge of connecting equipmnents to NMS


None



None



None

KB11. troubleshooting techniques for ICT nodes as per alarm guide & logs


None



None

KB13. functioning of NOC/TOC


None

KB14. basic functioning of alarm box and the interface


None

27



Indian QP Title ICT Engineer UK Qualification Deliver Network Infrastructure Services Support


Indian NOS Code Undertake upgrade, capacity augmentation and configuration change activities



Scope

This unit is about carrying out change management activities (Upgrade/ Capacity Augmentation/ Configuration changes) at ICT nodes.

Overview

This sub-discipline Network Support (903) is concerned with the competencies required for network operations and support to ensure the ongoing availability of IT services, systems and assets. It includes the primary installation, implementation and optimisation of Network hardware and software. Network support can expect to support not only the users of the systems but also to the service delivery functions. Support normally takes the form of investigation and resolution of incidents for the network infrastructure. It may also include monitoring of

28


Scope

Overview

performance and security. Solutions to incidents and problems may be provided through advice, training, provision of new services, fault correction and other work around or modifications to the infrastructure.

29


Competency Mapping



Undertake Point of Interconnect testing


PC1. carry out physical tests of the POI as per the checklist



None

PC2. arrange necessary equipment


None

PC3. carry out logical tests (connectivity, redundancy, power levels etc.) as per the checklist


None

PC4. communicate status of tests to the client team and obtain sign-off


None

PC5. co-ordinate with Interconnect vendors for carrying out configuration changes as required

P14. engage with organisational departments to understand and support their network support requirements in line with their

None

30




needs

PC6. Ensure completion of documentation like activity log tracker etc. Report & Records

P10. maintain a network issues log to record all network events in line with organisational requirements

None

Report & Records PC7. notify all relevant parties (including NOC team, other supervisors) of the results of the interconnet process and obtain sign-off


None

PC8.. identify documentation to be completed relating to one’s role

P10. maintain a network issues log to record all network events in line with organisational requirements P12.produce standard and ad hoc network management reports on network traffic load and performance against targets to meet organisational needs

None

PC9. update routine issue logs, activity logs and spare tracker within stipulated timelines

P10. maintain a network issues log to record all network events in line with organisational requirements

None



None

PC11. ensure that documents are available to all appropriate authorities to inspect

P12. produce standard and ad hoc network management reports on network traffic load and performance against targets to meet organisational

None

31




needs

Knowledge & Understanding;

A. Organizational Context You need to know and understand:

KA1. interconnect process as per the company norms



None

KA2. site AT checklist & Link integration norms as per the company


None

KA3. site up-time targets of the company, to avoid penalties

KA4. repair and maintenance guidelines of the company


None

B. Technical Knowledge The user/individual on the job needs to know and understand: KB1. use & functionality of ICT equipments



None



None


K5. enterprise network topology including wired, wireless communications media and the wide range of industry standard network products

None

32




including; network interface controllers (NICs), repeaters, hubs, bridges, switches, routers, modems, and firewalls.



None

KB5: knowledge of CS (Circuit Switch) Call flow & PS (Packet Switch) call flow


None

KB6: knowledge of Cloud Computing technology, its building blocks


None

KB7. knowledge on how to use console cable to connect to equipments


None

KB8: knowledge of connecting equipments to NMS


None

33






None



None

KB11. basic functioning of alarm box and the interface


None

General Note: In the BWSSC NOS, Range statement is not separated out. It is integrated holistically into the PCs and technical knowledge within the QPs.

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Transcript of Transnational Skill Standards · TRANSNATIONAL SKILL STANDARDS FOR TELECOM SECTOR SKILL COUNCIL...