Transitioning from Break-Fix to Managed Services: Best Practices
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Transcript of Transitioning from Break-Fix to Managed Services: Best Practices
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eFolder Webinar:Transitioning from Break-Fix to Managed Services- Best Practices
Ariane PollockEMEA Marketing [email protected] linkedin.com/in/arianepollock
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Agenda
• Partner Introduction• What’s Wrong with Break-Fix?• Why Every MSP Needs to Move to a
Managed Services Model• Partner Chat: How to Move from Break-Fix
to Managed Services• Questions and Discussion
2 © 2016 eFolder, Inc. All Rights Reserved.
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Partner Introduction
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My IT Department
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18 employees
Founded in 2005
Clients in transportation, construction, accounting, medical, legal, and other
verticalsNearly 220 managed services clients
Clients in Ireland, UK, US
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What’s Wrong with a Break-Fix Revenue Model?
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Problems Results
Inconsistent revenue stream
Inability to serve as a “one-stop-shop” for
clients
Unpredictable workload Higher levels of stress
Lack of client loyalty Increased client churn
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Why Move to a Managed Services Model?
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Greater predictability
More diversity in terms of services
offered
Better client acquisition and
retention
File syncBDRBackup
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Partner Chat: Moving from Break-Fix to Managed Services
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Making the Transition
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Unpredictable revenues High stress Little client loyalty
How did moving away from a break-fix model help My IT
Department become a better MSP?
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Questions for Seamus
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• What was the motivating factor for moving to a managed services model?
• What tools have you adopted to better serve your managed services clients?
• How has making the switch impacted client turnover and improved your relationship with clients?
• What are some best practices you would recommend to MSPs looking to transition to a managed services model?
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Questions for Seamus
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• What is your niche in the competitive MSP market?
• How do you deal with problematic customers?
• Did you change anything in your marketing and sales strategies?
• What kinds of managed solutions do you offer?
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Questions & Discussion
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12 © 2016 eFolder, Inc. All Rights Reserved.
eFolder Playbooks
Playbooks include pre-made marketing materials:• Videos• Emails• White papers• Brochures• eBooks• Client pitch decks• And much more!
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Don’t Miss Out!
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April 26, 2016 | 3pm CET/ 2pm GMT | 5 Ways to Avoid Data Loss with Business-Grade File Sync
Please register here: http://go.efolder.net/WaystoPreventDataLosswithBusiness-GradeFile-Sync_Registration.html
April 28, 2016 | 11am CET/ 10am GMT | Marketing on a Budget: Best Practices for MSPs
Please register here: http://go.efolder.net/MSPMarketingonaBudgetRegistration.html