Transformational Technologies 11 October 2015Karen Blakeman Karen Blakeman RBA Information Services...

Transformational Technologies

19 April 2023 Karen Blakeman www.rba.co.uk 1

Karen BlakemanRBA Information Services

http://www.rba.co.uk/[email protected]

http://www.rba.co.uk/



Information Professionals?

Librarians? Information Scientists? People who search, identify, assess and manage

information as part of their job? Sales, marketing, HR, business development etc.? Web site managers? Scientists? Journalists? Writers/authors?


New roles.. or rolls?

‘Information’ and the way it is presented and accessed has always been changing

‘Online’– telex, EPSS – experimental switch stream, PSS, IPSS– the dreaded telnet!– Internet, Web 2.0

Technologies are not always totally intuitive– ‘Introducing the book’ – http://tinyurl.com/yvzy7u (Youtube)


http://www.youtube.com/watch?v=pQHX-SjgQvQ&mode=related&search=

http://tinyurl.com/yvzy7u

Advisory and consulting role

Understand how the existing technologies and services work and the impact on information discovery and management

Explore the new and developing technologies and how they impact on ways of working, not just on information

How can these services improve your department’s/organisation’s performance and services?

Intellectual property issues FoI, Data Protection


Training & CPD

Not just you – your users as well! Need to be aware and discover areas in which you, your colleagues

and most importantly your users need assistance Workshops and seminars

– from information providers and vendors

– professional bodies

– in-house

• but calling it training it may be a mistake – call it product/service familiarisation, update whatever!

Develop ‘how to’ crib sheets, fact sheets – UKeiG Factsheets

• http://www.ukeig.org.uk/factsheets/index.html (but members only )

– UKOLN Briefings

• http://www.ukoln.ac.uk/web-focus/events/conferences/ili-2007/masterclass/


http://www.ukeig.org.uk/factsheets/index.html

http://www.ukoln.ac.uk/web-focus/events/conferences/ili-2007/masterclass/

http://www.ukoln.ac.uk/web-focus/events/conferences/ili-2007/masterclass/

Explore new technologies

‘Online’ was revolutionary in the 1970’s The Internet was rejected by many when it become

generally available in 1992 – Netscape Mosaic browser launched in 1994 made it more

accessible– acceptance as a means of providing and accessing

information took longer– M.A.I.D was one of the first major information providers to

attempt a web based interface

Keep up with the serious ‘geek’ literature


Gartner hype curve


http://www.gartner.com/pages/story.php.id.8795.s.8.jsp

http://www.gartner.com/pages/story.php.id.8795.s.8.jsp

Take the initiative yourself

Experiment with ‘stuff’ like Pageflakes, Ning, Facebook, Del.icio.us, Furl, Library Thing, RSS, Blogs, Wikis etc

Try out Second Life! CILIP Members group on Facebook set up not by

CILIP but by Suzanne Hollywood, network: Glasgow UK Law Librarians For Publishers' RSS Feeds on

Facebook set up by ‘Lo-fi librarian’


Facebook


Facebook Groups


Industry/Professional Groups

‘Essential’ , ‘Must-Have’ groups

Personal interest

Industry/Professional Groups

Pageflakes – http://www.pageflakes.com/ukeig1


Social bookmarking

Social Bookmarking as a Knowledge Management Strategy, Robert Berkman, The Information Advisor Vol 11, No 1, March 2007, Knowledge Management Supplement– http://www.informationadvisor.com/IA_KM_March07.pdf

Furl– http://www.furl.net

Del.icio.us – http://del.icio.us/

Connotea – http://www.connotea.org/

Diigo– http://www.diigo.com/


Blogs, RSS and Wikis

The ‘big 3’ technologies Get to know how they work, how they can be used

– not just as a means of acquiring or providing information – a way of collaborating within your organisation

Microsoft has now incorporated these in their desktop and server platforms

You need to know how they can benefit your users and organisation


Strategic planning

Looking to the future Look at how the business and services have evolved,

developed, succeeded or festered in the past Look at current needs and how those may change in

the future Look at how and if the new technologies can service

those needs Experimenting with new technologies is essential


Strategies for using RSS to deliver content

Online Information Conference 2006, London, http://blog.iwr.co.uk/2006/12/strategies_for_.html Blogs, wikis and feeds: Creating a vital electronic

resource for a government department– Peter Griffiths, Karen George, Rachel Robbins, Marilyn

Saklatvala Home Office, London, UK– http://blog.iwr.co.uk/files/

20061129_blogs_wikis_and_feeds_slides_only.ppt – 3,000 RSS feeds (multiple posts per day) + 600 email alerts per

day– 400 current awareness Bulletin items per fortnight, 40+ alerts per

day to press Office, alerts to other Home Office staff

“We are unlikely ever to go back to providing just the conventional awareness services”


Advocacy

Not just for the profession as a whole For your users and clients

– ‘We are supposed to monitor our competitors in the toiletries market and need to see what ads are appearing where and when – but our IT bods have blocked every video site and video search engine!’

Identify champions who will support you Look outside the organisation to raise your profile as

someone ‘in the know’ Locate high-profile ‘best practice’ and ‘guidelines’

documents


Risk analysis

Trialling or using external services to host your web 2 stuff? Need to identify what could wrong and its impact on your

service or organisation Confidentiality What if the service disappears?

– you will have a back up, won’t you !? ‘Management’ find out and complain that the Wordpress

blog doesn’t have the company logo and is not in the company colours!

Have a proposal ready and waiting to bring it in-house Risk Assessment For Use Of Third Party Web 2.0 Services

– http://ukwebfocus.wordpress.com/2006/11/17/risk-assessment-for-use-of-third-party-web-20-services/


What can go wrong?


But a lot can go right!

You are the person who knows how to use the new ‘stuff’

You know the pros and cons of the technologies You can advise on privacy, confidentiality issues, FoI

and legal issues You know when and how to use blogs You can show people how to customise and set up

RSS feeds You can encourage people to use the in-house wiki You know which Facebook groups your organisation

should be looking at and monitoring


Job spec for the info pro of the future

Whatever it takes

Even it means behaving like a thunderbird puppet


Transformational Technologies 11 October 2015Karen Blakeman Karen Blakeman RBA Information Services...

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