TrainingScheduleEMEA

TrainingScheduleEMEA.doc – 23 August 2011

EMEA Training Schedule 20111

Choose your preferred course language:

To search by location, please visit our registration site.

All Languages

English

Other

(German, French, Italian, Spanish)

*** Please note that – at some locations – courses may be taught in several languages. ***

If you cannot find a specific course at your preferred location or in your chosen language, please contact your local Training Coordinator to discuss the option of making one

available for you. See contact details below.

Genesys University UK Genesys University Germany Genesys University Spain ☼ Frimley (London) Amanda Benfield +44 (0)1276 457 058 [email protected]

☼ Munich Vildan Oflaz +49 (0)89 451 259 178 [email protected]

☼ Madrid Emma Colamonico +33 (0)1 41 10 17 60 [email protected]

Genesys University France Genesys University Italy Genesys University Benelux ☼ Paris Emma Colamonico +33 (0)1 41 10 17 60 [email protected]

☼ Milan Vittorio Noce +39 0396429221 [email protected]

Helma Kruithof +31 (0)35 687 3342 [email protected]

1. Please note that this overview of training dates and course fees is subject to change at all times. 2. The GBP course fees ONLY apply to United Kingdom residents attending courses at our UK training centre.

3. Available certification exams include GCP7-CIV, GCP7-DIV, GCP7-CVP, GCP7-CGIM, GCP7-CWFM, GCP7-SWFM, GCP7-CSIP, GCP7-COV, GCP7-CiWD, GCP8-CIV P1, GCP8-CVP, GCP8-

CSIP and GCP8-COV, taken at your convenience at Prometric testing centres worldwide: www.prometric.com.

For more certification information, please visit www.genesyslab.com/training/certified_professional_program. Additional fees apply for certification exams. Students who have completed the suggested preparatory training may be eligible to receive a discount voucher for the applicable certification exam.

To find out more, please contact your local Training Coordinator. 4. Please click on the link to find out the applicable prerequisite course(s).

http://inter.viewcentral.com/events/cust/default.aspx?cid=genesys&pid=1&lid=6&location_group=EMEA

mailto:[email protected]






http://www.prometric.com/

http://www.genesyslab.com/training/certified_professional_program


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EMEA Training Schedule 2011 (All Languages)

Code Course Title Days Price 2

Certification

Course? 3

Prerequisite? 4 From To Location Language

Customer Interaction Management Platform/Framework 8

FWK 8-PUP-VC Framework 8 Product Update – ONLINE 2 EUR 1600 GBP 1080

NO YES 06 September 07 September Online French

FWK 8-PUP-ILT Framework 8 Product Update 2 EUR 1600 GBP 1080

NO YES 14 September 15 September UK English

FWK 8-FND-VC Framework 8 Foundations – ONLINE 6½ hrs EUR 800

GBP 540

GCP8-CIV P1 NO 03 October 04 October Online English

28 November 29 November Online English

06 December 07 December Online German

FWK 8-FND-ILT Framework 8 Foundations 1 EUR 800 GBP 540

GCP8-CIV P1 NO 29 August 29 August Paris French

05 September 05 September UK English

19 September 19 September Munich German

26 September 26 September Milan Italian

03 October 03 October UK English

17 October 17 October Munich English

24 October 24 October Paris French

07 November 07 November UK English

14 November 14 November Madrid Spanish

21 November 21 November Munich German

05 December 05 December UK English

05 December 05 December Paris French

12 December 12 December Milan Italian

FWK 8-DPL Framework 8 Deployment 4 EUR 3200 GBP 2160

GCP8-CIV P1 YES 30 August 02 September Paris French













IRR8-DPL Inbound Voice Routing and Solution Reporting 8 Deployment

5 EUR 4000 GBP 2700

YES FWK8-DPL 05 September 09 September Paris French


03 October 07 October Milan Italian




21 November 25 November Paris French


http://inter.viewcentral.com/events/cust/catalog.aspx?cid=genesys&pid=1&event_id=966&comment=&lid=&location_group=&cu=


http://www.genesyslab.com/training/certified_professional_program/GCP8-CIV_P1






Certification

Course? 3


28 November 02 December Munich German



All Products 7/8

RTO-V 7 Routing Overview 7 – ONLINE 3½ hrs EUR 400 GBP 270

NO YES 05 October 05 October Online English



RPO-V 7 Reporting Overview 7 – ONLINE 3½ hrs EUR 400

GBP 270


01 December 01 December Online English


RRO7 Framework, Universal Routing and Solution Reporting Overview 7

2 EUR 1600 GBP 1080

NO NO 12 October 13 October Paris French


GEO7 Genesys Outbound, WFM & GVP Overview 7 2 EUR 1600

GBP 1080 NO NO 15 December 16 December Paris French

RRI7 Routing and Reporting Installation and Configuration 7

5 EUR 4000 GBP 2700

GCP7-CIV GCP8-CIV P1

GCP7-CGIM GCP7-CSIP GCP7-CiWD

YES 12 September 16 September UK English

FRT7 Framework and Routing Troubleshooting Workshop 7

3 EUR 2925 GBP 2025

NO YES 31 October 02 November UK English


Routing 7 (for version 8, please refer to the “Inbound Voice 8” section below)

BRD7 Building Basic Routing Strategies 7 4 EUR 3200

GBP 2160

GCP7-DIV

GCP7-CSIP GCP7-CiWD


13 September 16 September Paris French




ARD7 Advanced Routing Workshop 7 5 EUR 4875 GBP 3375

GCP7-DIV YES 19 September 23 September UK English



Inbound Voice 8

INBV8-FND Inbound Voice Routing 8 Foundation 1 EUR 800 GBP 540

YES FWK8-FND 19 September 19 September UK English




12 December 12 December Munich German

COMR8.0-DEV Voice Routing 8 Strategy Development using Composer

4 EUR 3200 GBP 2160

YES FWK8-FND INBV8-FND




15 November 18November UK English



Reporting 7

CCS7 Configuring and Monitoring a Contact Center with CCPulse+ 7

2 EUR 1000 GBP 680

NO NO 19 September 20 September UK English




http://www.genesyslab.com/training/certified_professional_program/GCP7-CIV


http://www.genesyslab.com/training/certified_professional_program/GCP7-CGIM

http://www.genesyslab.com/training/certified_professional_program/GCP7-CSIP

http://www.genesyslab.com/training/certified_professional_program/GCP7-CiWD



http://www.genesyslab.com/training/certified_professional_program/GCP7-DIV








Certification

Course? 3


ARS7 CCAnalyzer Reporting for Supervisors 7 2 EUR 1000 GBP 680

NO YES TBA TBA TBA TBA

RBD7 Basic Reporting Design 7 4 EUR 3200

GBP 2160




RAD7 Advanced Reporting Design 7 4 EUR 3900 GBP 2700


07 November 10 November Paris English


Genesys Info Mart and Interactive Insights 7

IMI7 Info Mart Installation and Configuration 7 3 EUR 2925 GBP 2025

GCP7-CGIM YES 26 September 28 September Paris French



IMD7 Info Mart Report Development 7.6 2 EUR 1950 GBP 1350

GCP7-CGIM NO 29 September 30 September Paris French


IOP7 Interactive Insights for Business Operations 7 2 EUR 1600 GBP 1080


03 November 04 November Milan Italian


INF8-DPL Info Mart 8 Deployment 3 EUR 2925 GBP 2025

NO FWK8-DPL +

RRI7 / IRR8-DPL



GII8-OPB Genesys Interactive Insights 8 for Business

Operations 1

EUR 500

GBP 340 NO NO

13 October

01 December

13 October

01 December

UK

Milan

English

English

Application Development 7

PID7 Platform and Interaction SDK Workshop for

Developers 7 5

EUR 4875

GBP 3375 NO YES 03 October 07 October Paris English

Genesys IP Contact Center Solutions 8

SIP 8-FND IP Product Foundations 8 1 EUR 800

GBP 540

NO NO 27 September 27 September Paris French

18 October 18 October Madrid Spanish





SIP 8-DPL Genesys SIP Server Deployment 8 3 EUR 2925 GBP 2025

NO YES 28 September 30 September Paris French






Genesys Workforce Management 7

WFP7 Configuring, Forecasting, and Scheduling with

Workforce Manager 7 5

EUR 4000

GBP 2700

GCP7-CWFM

GCP7-SWFM NO 05 December 09 December Paris French


WFM8-BOV Workforce Manager 8 Business Overview 1 EUR 800

GBP 540 NO NO TBA TBA TBA TBA








http://inter.viewcentral.com/events/cust/catalog.aspx?cid=genesys&pid=1&event_id=809&comment=&lid=&location_group=&cu

http://www.genesyslab.com/training/certified_professional_program/GCP7-CWFM

http://www.genesyslab.com/training/certified_professional_program/GCP7-SWFM



Certification

Course? 3


WFM8-OPT Workforce Manager 8 Operation 5 EUR 4000 GBP 2700

NO NO 17 October 21 October UK English


12 December 16 December Munich English

eServices 7

eSF7 eServices 7 Foundations 2 EUR 1950 GBP 1350

GCP7-CiWD YES 05 September 06 September UK English



eSI7 eServices 7 Installation and Configuration 2 EUR 1950 GBP 1350




eSD7 eServices 7 Workflow Design 3 EUR 2925

GBP 2025




intelligent Workload Distribution (iWD) Application 7

iWI7-APP iWI 7 Application Installation and Configuration 3 EUR 2925 GBP 2025



iWD8-OPB iWD 8 Business Operations 1 EUR 500 GBP 340

NO NO 11 November 11 November UK English

iWD8-DPL iWD 8 Deployment 5 EUR 4875

GBP 3375

NO FRI7 / FWK8-DPL

+ RRI7 / IRR8-DPL



21 November 25 November Munich English

Outbound Contact 7

CMS7 Outbound Campaign Management 7 2 EUR 1000 GBP 680

GCP7-COV YES 30 August 31 August UK English

30 August 31 August Milan Italian

OCI7 Outbound Contact Installation and Configuration 7 2 EUR 1600

GBP 1080 GCP7-COV YES 01 September 02 September Milan Italian

Outbound Contact 8

OCC8-FND Outbound Contact 8 Foundation 1 EUR 500 GBP 340

NOT YET YES 03 October 03 October Paris French



OCC8-OPB Operating Outbound Contact 8 2 EUR 1000 GBP 680




OCC8-DPL Outbound Contact 8 Deployment 2 EUR 1600 GBP 1080



01 December 02 December Madrid Spanish

Agent Scripting 7

OSW7 Agent Scripting Workshop 7 3 EUR 2400

GBP 1620 NO YES TBA TBA TBA TBA

Genesys Voice Platform 7

GVO-V 7 Genesys Voice Platform Overview 7 – ONLINE 6½ hrs EUR 800 GBP 540

GCP7-CVP NO 31 October 01 November Online English




http://inter.viewcentral.com/events/cust/catalog.aspx?cid=genesys&pid=1&event_id=1053



http://www.genesyslab.com/training/certified_professional_program/GCP7-COV








http://www.genesyslab.com/training/certified_professional_program/GCP7-CVP



Certification

Course? 3


GVO7 Genesys Voice Platform 7.6 1 EUR 800 GBP 540

GCP7-CVP NO TBA TBA TBA TBA

GOP7 Operate Genesys Voice Platform 7.6 1 EUR 800

GBP 540 GCP7-CVP YES TBA TBA TBA TBA

GVI7 Genesys Voice Platform Implementation & Configuration 7.6

3 EUR 2400 GBP 1620

GCP7-CVP YES TBA TBA TBA TBA


GVP 8-FND-VC Genesys Voice Platform 8 Foundation – ONLINE 6½ hrs EUR 800 GBP 540

NO NO 02 November 03 November Online English

GVP 8-FND-ILT Genesys Voice Platform 8 Foundation 1 EUR 800 GBP 540

NO NO 30 August 30 August UK English








GVP 8-DPL Genesys Voice Platform 8 Deployment 3 EUR 2400 GBP 1620

NO YES 31 August 02 September UK English






COMV 8-DEV Composer 8 for Voice Applications 4 EUR 3200

GBP 2160



29 November 02 December Paris French


Genesys Gplus Adaptors 7

GSI7 Gplus Adapter for Siebel Installation and Integration 7

5 EUR 4875 GBP 3375


Virtual Hold Technology

VHO VHT Overview 1 EUR 975 GBP 675


VHI VHT Installation and Configuration 3 EUR 2925 GBP 2025

NO YES 4 October 6 October UK English

Genesys Quality Management (ZOOM)

ZCE Genesys Quality Management Certified Engineer 5 EUR 4000

GBP 2700

NO NO 12 September 16 September Prague English

03 October 07 October Prague English


07 November 11 November Prague English


05 December 09 December Prague English











Genesys Presales Training


Certification

Course? 3



CORE 8-PRE Genesys Core Applications Solution (Presales) 3 EUR 2600 GBP 1755

YES 2 hours i-learning 21 September 23 September Paris French


19 December 21 December Dubai English

IP 8-PRE Genesys IP Solution (Presales) 3 EUR 2600 GBP 1755

YES 2 hours i-learning 12 October 14 October Munich English



06 December 08 December Lisbon English

17 January 19 January Dubai English

WFO 8-PRE Genesys Workforce Optimization Solution (Presales) 3 EUR 2600

GBP 1755 YES 2 hours i-learning




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EMEA Training Schedule 2011 (English)


Certification

Course? 3





FWK 8-PUP-ILT Framework 8 Product Update 2 EUR 1600

GBP 1080 NO YES 14 September 15 September UK English


GBP 540 GCP8-CIV P1 NO

03 October 04 October Online English


FWK 8-FND-ILT Framework 8 Foundations 1 EUR 800 GBP 540

GCP8-CIV P1 NO 05 September 05 September UK English






GCP8-CIV P1 YES 06 September 09 September UK English





IRR8-DPL Inbound Voice Routing and Solution Reporting 8 Deployment

5 EUR 4000 GBP 2700

YES FWK8-DPL 10 October 14 October UK English




All Products 7/8

RTO-V 7 Routing Overview 7 – ONLINE 3½ hrs EUR 400 GBP 270



RPO-V 7 Reporting Overview 7 – ONLINE 3½ hrs EUR 400 GBP 270


01 December 01 December Online English

RRO7 Framework, Universal Routing and Solution

Reporting Overview 7 2

EUR 1600


GEO7 Genesys Outbound, WFM & GVP Overview 7 2 EUR 1600 GBP 1080

NO NO TBA TBA TBA TBA

RRI7 Routing and Reporting Installation and

Configuration 7 5

EUR 4000

GBP 2700

GCP7-CIV GCP8-CIV P1 GCP7-CGIM

GCP7-CSIP GCP7-CiWD


FRT7 Framework and Routing Troubleshooting Workshop 7

3 EUR 2925 GBP 2025

NO YES 31 October 02 November UK English


BRD7 Building Basic Routing Strategies 7 4 EUR 3200 GBP 2160

GCP7-DIV

GCP7-CSIP GCP7-CiWD
























Certification

Course? 3


ARD7 Advanced Routing Workshop 7 5 EUR 4875

GBP 3375 GCP7-DIV YES



Inbound Voice 8


YES FWK8-FND 19 September 19 September UK English



COMR8.0-DEV Voice Routing 8 Strategy Development using Composer

4 EUR 3200 GBP 2160

YES FWK8-FND INBV8-FND




Reporting 7


2 EUR 1000 GBP 680



ARS7 CCAnalyzer Reporting for Supervisors 7 2 EUR 1000


RBD7 Basic Reporting Design 7 4 EUR 3200 GBP 2160



RAD7 Advanced Reporting Design 7 4 EUR 3900 GBP 2700





IMI7 Info Mart Installation and Configuration 7 3 EUR 2925

GBP 2025 GCP7-CGIM YES 10 October 12 October UK English


GCP7-CGIM NO TBA TBA TBA TBA

IOP7 Interactive Insights for Business Operations 7 2 EUR 1600 GBP 1080



INF8-DPL Info Mart 8 Deployment 3 EUR 2925 GBP 2025

NO FWK8-DPL +

RRI7 / IRR8-DPL 24 October 26 October UK English

GII8-OPB Genesys Interactive Insights 8 for Business Operations

1 EUR 500 GBP 340

NO NO 13 October 01 December

13 October 01 December

UK Milan

English English


PID7 Platform and Interaction SDK Workshop for Developers 7

5 EUR 4875 GBP 3375

NO YES 03 October 07 October Paris English


SIP 8-FND IP Product Foundations 8 1 EUR 800 GBP 540

NO NO 1 November 1 November UK English


SIP 8-DPL Genesys SIP Server Deployment 8 3 EUR 2925

GBP 2025 NO YES




WFP7 Configuring, Forecasting, and Scheduling with Workforce Manager 7

5 EUR 4000 GBP 2700

GCP7-CWFM GCP7-SWFM

NO TBA TBA TBA TBA















Certification

Course? 3



WFM8-BOV Workforce Manager 8 Business Overview 1 EUR 800 GBP 540


WFM8-OPT Workforce Manager 8 Operation 5 EUR 4000

GBP 2700 NO NO


12 December 16 December Munich English

eServices 7

eSF7 eServices 7 Foundations 2 EUR 1950 GBP 1350



eSI7 eServices 7 Installation and Configuration 2 EUR 1950 GBP 1350



eSD7 eServices 7 Workflow Design 3 EUR 2925

GBP 2025 NO YES




iWI7-APP iWI 7 Application Installation and Configuration 3 EUR 2925



iWD8-OPB iWD 8 Business Operations 1 EUR 500

GBP 340 NO NO 11 November 11 November UK English

iWD8-DPL iWD 8 Deployment 5 EUR 4875

GBP 3375 NO

FRI7 / FWK8-DPL

+ RRI7 / IRR8-DPL


21 November 25 November Munich English

Outbound Contact 7


GCP7-COV YES 30 August 31 August UK English

OCI7 Outbound Contact Installation and Configuration 7 2 EUR 1600 GBP 1080

GCP7-COV YES TBA TBA TBA TBA

Outbound Contact 8

OCC8-FND Outbound Contact 8 Foundation 1 EUR 500 GBP 340

NOT YET YES 14 November 14 November UK English


NOT YET YES 15 November 16 November UK English

OCC8-DPL Outbound Contact 8 Deployment 2 EUR 1600

GBP 1080 NOT YET YES 17 November 18 November UK English

Agent Scripting 7

OSW7 Agent Scripting Workshop 7 3 EUR 2400 GBP 1620



GVO-V 7 Genesys Voice Platform Overview 7 – ONLINE 6½ hrs EUR 800 GBP 540

GCP7-CVP NO 31 October 01 November Online English

GVO7 Genesys Voice Platform 7.6 1 EUR 800

GBP 540 GCP7-CVP NO TBA TBA TBA TBA

GOP7 Operate Genesys Voice Platform 7.6 1 EUR 800 GBP 540


GVI7 Genesys Voice Platform Implementation & Configuration 7.6

3 EUR 2400 GBP 1620
























Certification

Course? 3



GVP 8-FND-VC Genesys Voice Platform 8 Foundation – ONLINE 6½ hrs EUR 800 GBP 540

NO NO 02 November 03 November Online English


NO NO 30 August 30 August UK English





GVP 8-DPL Genesys Voice Platform 8 Deployment 3 EUR 2400 GBP 1620

NO YES 31 August 02 September UK English



COMV 8-DEV Composer 8 for Voice Applications 4 EUR 3200 GBP 2160




GSI7 Gplus Adapter for Siebel Installation and Integration 7

5 EUR 4875 GBP 3375





VHI VHT Installation and Configuration 3 EUR 2925

GBP 2025 NO YES 4 October 6 October UK English


ZCE Genesys Quality Management Certified Engineer 5 EUR 4000

GBP 2700

NO NO 12 September 16 September Prague English





05 December 09 December Prague English



Certification

Course? 3



CORE 8-PRE Genesys Core Applications Solution (Presales) 3 EUR 2600

GBP 1755 YES 2 hours i-learning 19 December 21 December Dubai English


YES 2 hours i-learning 12 October 14 October Munich English


06 December 08 December Lisbon English

17 January 19 January Dubai English

WFO 8-PRE Genesys Workforce Optimization Solution (Presales) 3 EUR 2600 GBP 1755

YES 2 hours i-learning 20 September 22 September UK English






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EMEA Training Schedule 2011 (German, French, Italian, Spanish)


Certification

Course? 3




NO YES 06 September 07 September Online French

FWK 8-PUP-ILT Framework 8 Product Update 2 EUR 1600 GBP 1080



GBP 540

GCP8-CIV P1 NO 06 December 07 December Online German

FWK 8-FND-ILT Framework 8 Foundations 1 EUR 800

GBP 540

GCP8-CIV P1 NO 29 August 29 August Paris French









GCP8-CIV P1 YES 30 August 02 September Paris French








IRR8-DPL Inbound Voice Routing and Solution Reporting 8

Deployment

5 EUR 4000

GBP 2700

YES FWK8-DPL 05 September 09 September Paris French





28 November 02 December Munich German


All Products 7/8

RTO-V 7 Routing Overview 7 – ONLINE 3½ hrs EUR 400

GBP 270 NO YES 08 December 08 December Online German

RPO-V 7 Reporting Overview 7 – ONLINE 3½ hrs EUR 400

GBP 270 NO YES 09 December 09 December Online German

RRO7 Framework, Universal Routing and Solution Reporting Overview 7

2 EUR 1600 GBP 1080



GEO7 Genesys Outbound, WFM & GVP Overview 7 2 EUR 1600 GBP 1080

NO NO 15 December 16 December Paris French











Certification

Course? 3


RRI7 Routing and Reporting Installation and Configuration 7

5 EUR 4000 GBP 2700

GCP7-CIV GCP8-CIV P1 GCP7-CGIM

GCP7-CSIP GCP7-CiWD

YES TBA TBA TBA TBA

FRT7 Framework and Routing Troubleshooting Workshop

7 3

EUR 2925

GBP 2025 NO YES 21 December 23 December Paris French


BRD7 Building Basic Routing Strategies 7 4 EUR 3200

GBP 2160

GCP7-DIV

GCP7-CSIP GCP7-CiWD

YES 13 September 16 September Paris French



ARD7 Advanced Routing Workshop 7 5 EUR 4875

GBP 3375 GCP7-DIV YES 12 December 16 December Paris French

Inbound Voice 8


YES FWK8-FND 21 November 21 November Paris French


COMR8.0-DEV Voice Routing 8 Strategy Development using

Composer

4 EUR 3200

GBP 2160

YES FWK8-FND

INBV8-FND




Reporting 7


2 EUR 1000 GBP 680


ARS7 CCAnalyzer Reporting for Supervisors 7 2 EUR 1000 GBP 680


RBD7 Basic Reporting Design 7 4 EUR 3200

GBP 2160 NO YES 04 October 07 October Paris French

RAD7 Advanced Reporting Design 7 4 EUR 3900



IMI7 Info Mart Installation and Configuration 7 3 EUR 2925

GBP 2025 GCP7-CGIM YES

26 September 28 September Paris French



GCP7-CGIM NO 29 September 30 September Paris French


IOP7 Interactive Insights for Business Operations 7 2 EUR 1600

GBP 1080 NO NO 03 November 04 November Milan Italian


INF8-DPL Info Mart 8 Deployment 3 EUR 2925

GBP 2025 NO

FWK8-DPL +

RRI7 / IRR8-DPL 28 November 30 November Milan Italian

GII8-OPB Genesys Interactive Insights 8 for Business Operations

1 EUR 500 GBP 340



PID7 Platform and Interaction SDK Workshop for Developers 7

5 EUR 4875 GBP 3375
























Certification

Course? 3



SIP 8-FND IP Product Foundations 8 1 EUR 800 GBP 540

NO NO 27 September 27 September Paris French




SIP 8-DPL Genesys SIP Server Deployment 8 3 EUR 2925 GBP 2025

NO YES 28 September 30 September Paris French





WFP7 Configuring, Forecasting, and Scheduling with Workforce Manager 7

5 EUR 4000 GBP 2700

GCP7-CWFM GCP7-SWFM

NO 05 December 09 December Paris French


WFM8-BOV Workforce Manager 8 Business Overview 1 EUR 800 GBP 540


WFM8-OPT Workforce Manager 8 Operation 5 EUR 4000 GBP 2700


eServices 7

eSF7 eServices 7 Foundations 2 EUR 1950

GBP 1350 GCP7-CiWD YES 24 October 25 October Paris French

eSI7 eServices 7 Installation and Configuration 2 EUR 1950

GBP 1350 GCP7-CiWD YES 08 November 09 November Paris French

eSD7 eServices 7 Workflow Design 3 EUR 2925 GBP 2025

NO YES 26 October 28 October Paris French


iWI7-APP iWI 7 Application Installation and Configuration 3 EUR 2925 GBP 2025



iWD8-OPB iWD 8 Business Operations 1 EUR 500 GBP 340


iWD8-DPL iWD 8 Deployment 5 EUR 4875 GBP 3375

NO FRI7 / FWK8-DPL

+ RRI7 / IRR8-DPL


Outbound Contact 7


GCP7-COV YES 30 August 31 August Milan Italian

OCI7 Outbound Contact Installation and Configuration 7 2 EUR 1600 GBP 1080

GCP7-COV YES 01 September 02 September Milan Italian

Outbound Contact 8

OCC8-FND Outbound Contact 8 Foundation 1 EUR 500

GBP 340 NOT YET YES























Certification

Course? 3


OCC8-DPL Outbound Contact 8 Deployment 2 EUR 1600

GBP 1080 NOT YET YES


01 December 02 December Madrid Spanish

Agent Scripting 7

OSW7 Agent Scripting Workshop 7 3 EUR 2400 GBP 1620



GVO-V 7 Genesys Voice Platform Overview 7 – ONLINE 6½ hrs EUR 800

GBP 540 GCP7-CVP NO TBA TBA TBA TBA

GVO7 Genesys Voice Platform 7.6 1 EUR 800 GBP 540

GCP7-CVP NO TBA TBA TBA TBA

GOP7 Operate Genesys Voice Platform 7.6 1 EUR 800 GBP 540


GVI7 Genesys Voice Platform Implementation &

Configuration 7.6 3

EUR 2400

GBP 1620 GCP7-CVP YES TBA TBA TBA TBA


GVP 8-FND-VC Genesys Voice Platform 8 Foundation – ONLINE 6½ hrs EUR 800



NO NO 07 November 07 November Munich German



GVP 8-DPL Genesys Voice Platform 8 Deployment 3 EUR 2400

GBP 1620

NO YES 08 November 10 November Munich German



COMV 8-DEV Composer 8 for Voice Applications 4 EUR 3200

GBP 2160 NO YES


29 November 02 December Paris French


GSI7 Gplus Adapter for Siebel Installation and Integration

7 5

EUR 4875





VHI VHT Installation and Configuration 3 EUR 2925 GBP 2025



ZCE Genesys Quality Management Certified Engineer 5 EUR 4000 GBP 2700

















Certification

Course? 3



CORE 8-PRE Genesys Core Applications Solution (Presales) 3 EUR 2600 GBP 1755

YES 2 hours i-learning 21 September 23 September Paris French



YES 2 hours i-learning 25 October 27 October Madrid Spanish

WFO 8-PRE Genesys Workforce Optimization Solution (Presales) 3 EUR 2600

GBP 1755 YES 2 hours i-learning 08 November 10 November Madrid Spanish

TrainingScheduleEMEA

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