Training Program Description Catalog

Training Description Catalog

www.goomandplacewell.com

Facilitators: Akash Dutta and Chandrasekhar Thakar

http://www.goomandplacewell.com/

Contents

S.no Program names Duration Page no.

1 High impact presentations 2 days 32 Team building 2 days 4-53 Leadership Back to Basics for first time

Managers2 days 6-10

4 Connect workshop on Interpersonal skills 1 day 11-125 Hospitality and customer focus workshop 2 days 13-156 Email netiquettes 1 day 16-177 Me to we Program on Basics of Team

formation 1 day 18-19

8 Stress and Time Management 1 day 20-229 Adapt -survival skills for Freshers in any

industry2 days 23-25

10 Customer Management Workshop for Retailers

2 days 26-29

11 Facilitator Profile: Akash Dutta 3012 Facilitator Profile: Chandrashekhar Thakar 31

2 Lead author : Akash Dutta

Module 1 High Impact Presentations workshop Duration 2 days

Business professionals today must move their audiences to take action by creating and delivering high impact and effective presentations. Whether in sales, marketing, operations, or R & D, presenters need to be engaging, persuasive, and focused in their presentation delivery.

As a result of this learning experience the participants will be able to:

Project energy and confidence throughout their presentation Build rapport from the start of their delivery

Deliver persuasive presentations that move audiences to take action

Use stories to better engage audiences

With their audiences’ needs in mind, systematically prepare for presentations

Use a presentation template when developing a presentation to deliver to senior executives

Successfully manage a Q & A session

Utilize PowerPoint effectively as a presentation support


Duration: This 2 days high energy, fun filled, result focused workshop is meant for all students who have to communicate and make High impact presentations

Module 2 Team Building Duration 2 days

In this 2 day workshop the program objectives are:

Build a team that lasts Create positive energy on the team Harness a team’s creativity Identify weak players who negatively impact a team Judge if the team can accomplish the dream

Investments:

1. Two days from your busy schedule!2. Enthusiasm and a learning attitude!


Program synopsis:

Day 1: The Power of teamwork

1. Teamwork --Why is it so important?2. Good Teamwork –What is its impact?3. Team dream--- How to accomplish it?4. Team bonding –How to ensure that the team lasts?


Day 2: The dynamics of Teamwork

1. What are the characteristics of a good Team?2. Team player—what does it take to be a good one?3. Building a winning team—how do you do it?4. Weak player and the impact on the team.5. Positive energy within the team –How to create it?6. Team’s creativity—How to harness it?

Module 3 Leadership Back to the basics Duration 2 days

A two day program for: Managers / Sr. executives who are transforming into Leaders


The Need:

If you want committed, energized, loyal employees, you must have emotionally intelligent leaders. This Back to the basics Leadership Program develops the skills your leaders need both to manage themselves and bring out the best in their people.

Module 3 Section A. The Program Objectives

Program Objectives Competency To be built

A. Leader as Chief Retention Officer The power of example

B. Leader as Team Builder Recognizing Your Own Talents and Strengths

C. Leader as Communicator Courtesy and Respect

D. Leader as Problem solver Conflict Management

E. Leader as Coach Coaching skills

F. Leader as an Evaluator Managing Your Time and Your Life

G. Leader as Customer Champion Exceeding Expectations

H. Leader as Change agent Dealing with Things You Can’t Control

I. Leader as Motivator Goals with vision with mission

J. Leader as Synergizer Team Harmony


Module 3 Section B. The Program Benefits:

Improve your executive career potential.

Move beyond the either/or limits of a management versus leadership mindset.

Upgrade to a unified, holistic view of the organization

Build a total-team organization for sustainable competitive advantage

Address personal, team and organizational change from a flexible response-readiness-fitness framework.

Understand your workplace personality, leadership, emotional intelligence, creative style, motivation, stress, and competency potential strengths and weakness and develop Action-Plans to address career success competencies, roadblocks and derailment issues.

Update, broaden and optimize you executive management style for continued career advancement.

Upgrade your executive decision-making capabilities.

Acquire executive sustainable leadership skills aimed at maximum managerial impact, personal and team confidence building, and better bottom-line performance.


Module 3 Section C. The Program Flow Day 1

S.no. Topic Sub Topic Duration

1 Introduction Self and participants Activity based

30 minutes

2 Program OrientationExamples used to match the mixed profile of the participants

Basic Lecturrette on Leadership and Management

30 minutes

Tea 15 minutes3 Activity Create a product 20minutes

4 Debrief 30minutes Activity Who am I 10minutes

5 7 habits session Habit 1 ppt+ video before lunch Habit 2 Activity Habit 3 Habit 4 45 minutes Lunch 45 minutes6 7 habits session Habit 5 7 PODSCORB Acronym Habit 6


Habit 7 95 minutes 8 Video clip Fish

Tea 15 minutes 9 PPt on Fish 30 minutes 10 Management Kundali Questionnaire 30 minutes

11 Summary of learning 15 minutes

Module 3 Section C. The Program Flow Day 2

S.no. Topic Sub Topic Duration

1 Recap for day 1 30 mins2 Situational Leadership Introduction to SL 30mins Tea 15 minutes

3 Situational Leadership Why SL?

4 Situational Leadership Detailed facilitation+ video on SL

105 minutes

Lunch 45 minutes 5 Situational Leadership Activity 30mins

6 Situational Leadership Debrief 60mins

7 Video on geese 5minutes 8 PPT on Geese 15 minutes Tea 15 minutes 9 Video on Coaching after Tea 10 minutes


10 Debrief +Discussion on Coaching Grow model+SL 30minutes

11 Motivational Capsule Activity Lemon race 30 minutes

12 Wrap up of day 2

Module 4 Connect: Duration 1 day


People apply interpersonal skills to a wide variety of interactions, from talking to coworkers about a project to selling a plan to clients. People with good interpersonal skills tend to be more successful in business. They can interact more effectively with coworkers, management and subordinates, in addition to establishing business networking connections more efficiently, landing clients, and retaining existing clients.

Taking an interpersonal skills training course allows people to develop stronger and more consistent interpersonal skills.

Welcome to CONNECT; a one day workshop on Interpersonal skills!


Connect: The Program Objectives

After completing the Course, the learners would be able to:

S.no. Objectives Duration Methodology

1 Explain and Demonstrate the Fundamental Techniques in Handling People 8 hours CBT

2 Identify the Six Ways to Make People Like You Video Clips

3Identify and explain the Twelve Ways to Win People to Your Way of Thinking Activity

4Demonstrate How to Change People Without Giving Offense or Arousing Resentment Lecturrette

Module 5 Hospitality and Customer Management Duration 2 days


Welcome to two days of exciting learning and development!

We empower your human capital to soar above the rest .We groom them towards creating fans for your Brand and mot merely customers.

In this 2 day program, we empower your human capital to soar above the rest .We groom them towards creating fans for your Brand and mot merely customers

S.no. Topics Sub topics Duration Methodology1 Positive attitude Removing your mental baggage half a day CBT

The Power of Positive thinking How to stop worrying and start living How to enjoy your life and your Job


Action Plan Habits for personal and professional effectiveness

2 Interpersonal Effectiveness People management half a day CBT

Team spirit How to win friends and influence people

3 Superior customer service Scoring with your customers full day CBT Serving customers at a Higher Level lecturette

Decide what you want your customer experience to be Activities

Discover what your customers want Role plays

Deliver your ideal customer service experience

Permitting people to soar

Going above and beyond customer service

Making customers the first priority Making it all happen

Module 5 Hospitality and Customer Management Program Description Document:

Target participants:

Front desk, reception and all customer facing staff

Module 5 Hospitality and Customer Management Program Benefits:


Your take aways from this program

Self Confidence and sense of direction

Communication Skills

Motivational Skills

People management Skills

Accountability

Flexibility

Customer centricity as a culture for your people

Our Esteemed Clientele in the retail sector:

Air Hostess Academy

Brand Promotions (Retail Marketing)

Reliance Retail( Lifestyle, Fresh, Hyper, CDIT, Luxury Verticals)

Jawed Habib (Salon and Spa Retail )

Levi Strauss(Apparel retail)

Module 6 Email etiquettes workshop Duration 1 day


Efficiency is the essence of modern communication. A poorly worded email will simply render the message ineffective. It can be observed that all emails are not to the point. While some writers could be too terse and communicate too little too quickly, there are others who wander at random never understanding that this is instant messaging and being more specific helps the information dissemination faster.

This workshop is directed towards developing effective email etiquettes.

Duration: 8 hours

Module 6 Email etiquettes workshop Program objectives:

At the program's conclusion, participants should be able to:


S.no. Program Objectives Methodology 1 Explain instances when sending email is

necessary and appropriate.CBT with hands on practice led sessions

2 Identify occasions when sending or retrieving email is unacceptable.

Review of existing mail culture

3 Understand items they should never send electronically from their workplace.

Drafting and creating professional mails

4 Create an email subject line that accurately describes the content of the message.

5 State and avoid 12 of the most common mistakes people make in business writing.

6 Consider the visual components that enhance an email message and make for easy reading.

7 Determine who should and should not receive copies of emails.

8 Know what to do when emails misfire and reach the wrong people.

9 Develop a personal action plan to improve their email skills at work.

Module 7 Transition from ME to WE Duration 1 day


Program objectives:

By the end of this module, participants will be able to:

S.no Objectives Methodologya Identify the traits of an effective team player CBT, audio video inputs,

activities, games and Lecturrette

b Discuss various stages of team formationc Discuss the causes and consequences of conflict and

be able to apply techniques in solving itd Explore personal conflict resolution style

Duration: 8 hours

Target: Junior management and Freshers


Module 7 Transition from ME to WE Program Contents:

Understanding team basics

Stages of team development

The team player survey

Understanding team commitment

Understanding team communication

Working in a team

Developing team collaboration

Module 8 Stress and Time Management Duration 1 day


Section A: Stress Management Program

Changing life-styles, technological advances, and a very intensely competitive business environment, have created tremendous tension for all of us. With the fast pace of life in the modern world, we are all feeling burnt out as stress is slowly, but surely, taking its toll.

No executive or company can afford to ignore the effects of stress. Stress affects decision making, interpersonal relations, the quality of work, and the level of productivity.

Program Objectives:

To enable the participants to: -

S.no Objectives 1 Dissolve Stress 2 Improve Concentration 3 Develop Creativity

4 Support Problem Solving and Decision Making 5 Improve Productivity


S.no Program Contents Methodology Assess stress CBT Develop a deeper understanding of stress Be aware of internal and external sources of stress Understand the positive and negative effects of stress Determine early warning signs Understand the interplay of body and mind Deal with stressful behaviors, thoughts and attitudes Gain practical tips on stress busters

Module 8 Section B: Time management Program

Time management is a set of principles, practices, skills, tools, and systems working together to help you get more value out of your time with the aim of improving the quality of your life.

The important point is that time management is not necessarily about getting lots of stuff done, because much more important than that is making sure that you are working on the right things, the things that truly need to be done.

Smart time managers know that there is much more to do than anyone could possibly accomplish. So instead of trying to do it all, smart time managers are very picky about how they spend their time.

They choose to focus and spend their time doing a few vital projects that will really make a difference, rather than spending all their time doing many trivial things that don't really matter all that much.

If you become a good time manager, you’ll not only get a lot more done in less time, but you’ll feel more relaxed, focused and in control of your life


Module 8 Time Management Program Objectives

S.NO Objectives Methodology1 The nature and value of productivity 2 Valuing your time 3 Assessing your time management strengths & weaknesses 4 Removing the barriers to your productivity 5 Overcoming the procrastination habit 6 Focusing and staying in the zone 7 Learning to be present: the power of now 8 Managing tasks, projects, goals and ideas 9 Determining and managing priorities

10 Negotiating your priorities 11 Resolving conflicts with multiple bosses & priorities 12 Deadlines, time pressures and heavy workloads 13 Mastering the art of delegation 14 Inspect what you expect: the power of "The Stream" 15 The power of personal decision management 16 Negotiating your time & commitments 17 Understanding what you can control and what you can’t 18 Managing interruptions & distractions 19 How and when to say “no” 20 How and when to say “yes” 21 People vs. tasks: your personal style 22 Time management and effective communication 23 Dealing with the things you hate to do 24 Understanding and escaping your comfort zones 25 Starting and completing large projects 26 Managing multiple projects 27 Procrastination and perfectionism 28 Overhauling your task list system 29 Overhauling your planning and scheduling system 30 Getting and staying organized 31 Overcoming the force of habit 32 Setting & achieving personal time management goals 33 Developing new habits for managing your time 34 Achieving the productivity balance


Module 9 ADAPT Duration 2 days


ADAPTA workshop dedicated to the communicative fresher in any Industry in this dynamic, warm and flat world!


Section A:

Welcome

Workshop expectations

Section B: The Positive Mental Framework

1. Effective Interpersonal Communication: How to Demonstrate respect at work?2. Play Well With Others: Develop Effective Work Relationships3. The Five (Difficult) People You Meet at Work ... and How to Get Along With Them4. How to Get Along With Your Colleagues :Resources to Help Improve Your Relationships

With Colleagues5. Ways to Be Happy at Work

Section C: The Negative Attitude and How to tackle it

6. Top 10 Ways to Annoy Your Coworkers7. How to Get Fired: Advice You Can Live Without8. Avoid Doing These Things After Work or You Could Lose Your Job9. Workplace Bullies: What To Do About Workplace Bullies10. Workplace Etiquette: How to Avoid Conflict in the Workplace

Section D: The WIN- WIN Approach

11. Mistakes at Work---What to Do If You Make a Mistake at Work 12. How To Receive Feedback With Grace and Dignity13. Listen With Your Eyes: Tips for Understanding Nonverbal Communication14. Toward a More Civil Work Place: Avoiding Offensive Behavior on the Job15. 9 Ways to Make a Good Impression at Work



Section E: The Technical Advantage

16. Business Email Etiquette: Maintaining a Professional Image17. Top 6 Rules for Using Cell Phones at Work

18. Top 10 Ways in Which Social Media Can Get You Fired

Section F: Reference

19. Top 10 Career Books20. Laughter : the best medicine


Module 10 Luxury Retail Customer Management Duration 2 days


Module 10 Luxury Retail Customer Management Duration 2 days

We empower your human capital to soar above the rest .We groom them towards creating fans for your Brand and mot merely customers.

In this 2 day program, we empower your human capital to soar above the rest .We groom them towards creating fans for your Brand and mot merely customers.

Your take aways from this program

Self Confidence and sense of direction

Communication Skills

Motivational Skills

People management Skills

Accountability

Flexibility

Customer centricity as a culture for your organization


At the Luxury retailing level, we know your aspirations. So the objectives are well set:

S.no Program Objective Target participant groups

Methodology

1 Scoring with your customers Customer service executives , Shop Floor assistants, Freshers in retail , cashiers

CBT + activity

2 Serving customers at a Higher Level Lecturrette + Video + skits

3 Decide what you want your customer experience to be

4 Discover what your customers want

5 Deliver your ideal customer service experience

6 Permitting people to soar

7 Going above and beyond customer service

8 Making customers the first priority

9 Making it all happen


Module 10 Luxury Retail Customer Management

Our Esteemed Clientele in the retail sector:

Air Hostess Academy

Brand Promotions (Retail Marketing)

Reliance Retail( Lifestyle, Fresh, Hyper, CDIT, Luxury Verticals)

Jawed Habib (Salon and Spa Retail )

Levi Strauss(Apparel retail)


Coach Profile: Mr. Akash Dutta

Mr. Akash Dutta’s corporate background includes a wide variety. He has been into the training and development function for more than 8 years and was associated with Levi Strauss, Reliance Retail Ltd, Airhostess Academy and Wadhawan Retail. Mr. Dutta’s batches included professionals from the BPO, Retail and Aviation and Hospitality industries.

Mr. Dutta holds an Executive Coaching Certification from Reliance Industries. He is a certified trainer from K10, Mumbai, India and a certified trainer from Reliance Retail Ltd.

He is a certified professional in world class customer service and a master in public speaking from the Dale Carnegie Inc. He is a graduate from Calcutta University. He is certified in advanced counseling skills.

Contact Information:

He can be contacted at +91 7303533725

Email: [email protected]

LinkedIn public profile http://www.linkedin.com/in/akashduttaexecutivecoach

Please check for references at Linked in.


http://www.linkedin.com/in/akashduttaexecutivecoach

mailto:[email protected]

Coach Profile: Mr. Chandrashekhar Thakar

Ex AVP-H.R., Reliance Infrastructure Ltd.

H. R. Professional with a background of Commerce & an approach of law with a rich track record of 35 years

Worked in maximum Domains and premium Companies of Mumbai under the work culture of TQM/ ISO & ERP

Worked with TCS, Blue Star, Shapoorji Pallonji, Ichbaan Honda, Patni, Reliance etc.

Specialties

- Executive Coach

- Group Trainer

- H.R. Consultant

- Visiting Faculty for HR/ Law/ Marketing & Finance

Contact details:

Cell: +91 9987682497

[email protected] www.groomandplacewell.com


http://www.groomandplacewell.com/

mailto:[email protected]

Training Program Description Catalog

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