Training & Development - Delivery Skills
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Transcript of Training & Development - Delivery Skills
Delivery Skills 2
An ability and capacity acquired
through deliberate, systematic,
and sustained efforts to smoothly
and adaptively carryout complex
activities or job functions
involving:
Ideas
(cognitive skills),
Things(technical
skills),
People (interpersonal
skills).
• Common fear for people is to speak before a group
• Delivery skill is critical in message communication
• Voice & body language are important tools.
Delivery Skill
Attributes of voice: Pleasant Natural Dynamic Expressive Easily heard
Role of Body Language: Body posture Hand gesture Body movements Facial Expression Eye contact
Delivery Skills3
Approaches to Delivery Style
Delivery Skills 4
Two main approaches for effective delivery:
Instructor Faci l i tator
A trainer acts as instructor or facilitator,a different mix of competencies are required:
Instructing Questioning Listening
FacilitatingRole of non-
verbal behavior
Giving & receiving feedback
Steps in Impressive Presentation
Preparing Presenting
Participating Summarizing
Delivery Skills 5
Preparations
First step relates to:• Planning• Organizing• Preparing
This covers:• Knowing audience & their background• Matching training goals with trainees’
expectations• Providing examples, illustrations, & statistics
Delivery Skills 6
Presenting the Message
Training day has arrived
Important things to ensure are:Notes – choices are:
–Reading from prepared manuscript
–Totally memorized presentation
–A good choice will be a combination of two
Parts of talks – may be divided in three parts:
–Introduction
–Main text
–Conclusion or summery
Delivery Skills 7
Presenting the message: important things to ensure
Appearance – conservative dress is always proper test
Humor –• Excellent technique to hold attention & interest• Overuse may make a joker• Audiences warm up quickly to good story
telling
Stage fright –• Control nervousness by getting aware not get
nervous• A few short deep breaths will help
Delivery Skills 8
Presenting the message: important things to ensure
Delivery Skills 9
Participation
• Communication is a two way process
• Adult retention is best when learner is
involved
• Supplement theory with practical experiences
• Consider some method that encourage
audience to be part of program
Delivery Skills 10
Summarizing
• It is the last part of the talk that may create lasting impact
• Summarize main points with slightly rewording or rephrasing
• Thank audience for their attention & interest
Delivery Skills 11
Delivery Skills 12
Understanding learners behavior
Helping participants
Training delivery style
Relating to real situation
Humor & fun
Interpersonal communication
Listening & Empathy
Resolve conflict
Questioning skills
Generic Skills for Effective Presentation
Delivery Skills 13
Feedback techniques
Creating learning
atmosphere
Participation Trust & safety
Group Dynamic
Time management
Controlling nervousness
Use of technology
Evaluation
Generic Skills for Effective Presentation
Training Techniques & Aids 14
25%
50%70%
0A good delivery System should have
combination of three factors
Tell
Tell & Show
Tell & Show & Do
Tell &Show& Do
Tell & Show
Tell
Delivery Skills 15
Best Practices for Delivering Training
Control & harness nervous energy
Show interest & enthusiasm
Find out about learners
Present main points of training session
Ask questions to get learners involved & interested
Be professional & cautious about body language
Provide enough time to discuss new knowledge & practice new skills
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Delivery Skills 16