Tracxn Research - Chatbots Startup Landscape, June 2016

Chatbots, June 2016

TracxnWorld’s Largest Startup Research Platform

2

Chatbots, June 2016

Contents

Topic Page No.

Scope of Report 05

Entrepreneur Activity 08

Investment Trend 10

Who is Investing 15

Exit Outlook - IPO, Acquisitions 18

Sub Sector Analysis 20

Interesting Companies 32

Useful Links 34

Company List 36

Team 68

3

3

Chatbots, June 20164

Illustrative Sectors We Track

ENTERPRISEINFRASTRUCTURE

ENTERPRISEAPPLICATIONS

MOBILECONSUMER

TECH FINTECH EDUCATION HEALTHCARE

SECURITY

STORAGE

NETWORKING

MOBILITY

IT OPS

CLOUD INFRASTRUCTURE

API MANAGEMENT

BIGDATA INFRASTRUCTURE

SAAS

MOBILE-FIRST ENT. APPS

INTELLIGENT ENT. APPS

OPEN SOURCE

RETAIL TECH

MARKETING TECH

STEALTH MODE

VERTICAL SAAS

MOBILE COMMERCE

MOBILE PAYMENTS

MOBILE MARKETING

MOBILE DEV TOOLS

MOBILE HEALTH

MOBILE GAMING

MOBILE LEARNING

MOBILE COMMUNICATION

MARKETPLACES

SUBSCRIPTION COMM.

FASHION TECH

LOCAL SERVICES

CHATBOTS

FOOD TECH

TRAVEL

GAMING

INTERNET OF THINGS

3D PRINTING

BITCOIN

PAYMENTS

EDUCATION IT

SELF LEARNING

LIFE SCIENCES

DIGITAL HEALTH


Sector Overview

Scope of report

This report covers companies which provide automated chat based enterprise or consumer applications, development platformsand bot stores/distribution platforms. Report does not cover platforms which provide chat based assistance by using humanagents.

The scope of this report includes equity as well as debt funding received by the companies.

Name Descriptions

Enterprise Applications Platforms which provide AI powered personal assistant to schedule meetings & virtual assistant for customer service

Consumer ApplicationsPlatforms which provide automated recommendations or booking services for flight tickets, restaurant reservations, etc.

Developer Platforms Platforms which provide tool kits for developers to create chatbots

Bot Stores Digital distribution platforms for chatbots


Funding Summary

Chatbots, June 2016

Scope of Report

Entrepreneur Activity

Investment Trend

Who is Investing

Exit Outlook - IPO, Acquisitions

Sub Sector Analysis

Interesting Companies

Useful Links

Company List

Team

7

7


YoY – Number of companies founded

25

13

18

53

29

0

12

24

36

48

60

2011 2012 2013 2014 2015 2016

No

. of

Co

mp

anie

s

Chatbots, June 2016

Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

9

9


YoY – Number of Rounds and Total Funding

$2M

$11M $12M

$17M

$2M$0M

$11M

$27M

$58M

2 2

1

2 2 2

9

17 17

0

4

7

11

14

18

0

14

28

42

56

70

2008 2009 2010 2011 2012 2013 2014 2015 2016

Nu

mb

er of R

ou

nd

sFu

nd

ing

Am

ou

nt

(in

Mill

ion

s)

Funding Amount Number of Rounds

Note: The funding includes debt rounds also.


YoY – Number of Rounds by Stage


Top investments in last one year

Chatbots, June 2016

Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

14

14


Where are Top Investors investing

Y Combinator

Betaworks500

StartupsInventures

GroupBoxGroup

Comcast Ventures

TechstarsTwo Sigma Ventures

Andreessen Horowitz

SoftBank

Enterprise Applications msg.ai Howdy VirtuOz msg.ai

Pana x.aiKasisto

x.ai

Consumer Applications

Luka Poncho Pana GoButlerPoncho

ShineText

Developer Platforms

Wit.aiChatFuel

PromptAppRun Dexter ChatFuel

VirtuOz, Wit.ai

Init.ai Wit.ai


Investor by Stage of Entry

Chatbots, June 2016

Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

17

17


Major Acquisitions

Date Company Acquirer Deal Size OverviewTotal

Funding

Jan-2013 virtuoz.comVirtuOz

(Emeryville, 2002)Nuance

Virtual chat based agents for enterpriseMohr Davidow Ventures, Inventures Group, Galileo Partners

$18.4M

Jan-2015 wit.aiWit.ai

(Palo Alto, 2013)Facebook

Natural Language enabling apps for automated repliesIgnition Partners, New Enterprise Associates, Y Combinator, SV Angel, Alven Capital, Andreessen Horowitz, TenOneTen

$3.12M

Apr-2016 kitcrm.comKIT

(San Francisco, 2013)Shopify

Chatbot sending suggestions via text to customersVisionnaire Ventures, Technicolor

Apr-2016 airwoot.comAirwoot

(Delhi, 2012)Freshdesk

Real-time text based customer support on social mediaKae Capital

Dec-2015 zoyo.aiZoyoAI

(Bangalore, 2015)MagicX

Chat based virtual assistant service

Chatbots, June 2016

Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

19

19

Chatbots, June 2016

June 2016Tracxn BlueBox : Chatbots130+ companies in the sector, 37 funded in last 5 years, $85m invested in 2015/16

20


Top Business Models by Funding

$66M

$42M

$26M

0

14

28

42

56

70

Enterprise Applications Consumer Applications Developer Platforms

Tota

l Fu

nd

ing

Am

ou

nt

(in

Mill

ion

s)

# Cos. 51 39 37

Avg. Age 2012.6 2014.8 2014.5


Enterprise Applications – Business Model Description


Enterprise Applications – Entrepreneur Activity and Investment Trend


Enterprise Applications – Most Funded Companies


Consumer Applications – Business Model Description


Consumer Applications – Entrepreneur Activity and Investment Trend


Consumer Applications – Most Funded Companies


Developer Platforms – Business Model Description


Developer Platforms – Entrepreneur Activity and Investment Trend


Developer Platforms – Most Funded Companies

Chatbots, June 2016

Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

31

31



Company Overview Business ModelLatest Funding

RoundTotal

Funding

x.ai(2014, New York City)

AI based assistant which schedules meetingsSoftBank, Two Sigma Ventures, Pritzker Group, FirstMark Capital, A Ventures, Lerer Hippeau Ventures, DCM Ventures, Work

Enterprise Applications -Productivity - Meeting Scheduler

Series B $34.3M

ozlo.comOzlo

(2013, Palo Alto)

Chat based AI assistant botGreylock, AME Cloud Ventures

Consumer Applications -Horizontal

Series A $14M

GoButler(2015, New York City)

Text based AI assistant for flight ticket bookingLakestar, Slow Ventures, Sound Ventures, BoxGroup, Cherry Ventures, General Catalyst, Global Founders

Consumer Applications - Travel Series A $8M

assi.stAssist

(2015, San Francisco)

Chat based platform to book on demand services Consumer Applications -Horizontal

Series A $5.5M

Luka(2014, New York City)

A.I. based chatting application to recommend book restaurants tablesY Combinator, Ludlow Ventures, Sherpa

Consumer Applications - Bar & Restaurant

Series A $4.54M

poncho.isPoncho

(2013, New York City)

Chatbot which delivers weather forecastBroadway Video, Comcast Ventures, Venture 51, Ore Ventures, Greycroft, Lerer Hippeau Ventures, Betaworks, RRE Ventures

Consumer Applications -Weather Forecast

Seed $2M

pana.comPana

(2015, Denver)

AI based travel concierge services appFlight.VC, 500 Startups, Techstars, Galvanize

Consumer Applications - Travel Seed $1.35M

Niki.ai(2015, Bangalore)

AI based automated order taking app for concierge servicesUnilazer Ventures

Consumer Applications -Horizontal

Seed

Chatbots, June 2016

Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

33

33


Useful Links

Slide Title Content Platform Link

List of All Companies in readable format Companies Link

Large Upcoming Sectors Entrepreneur Activity Link

Niche Upcoming Sectors Entrepreneur Activity Link

Top investments in last one year Investment Trend Link

Major Acquisitions Exit Outlook - IPO, Acquisitions Link

Enterprise Applications – Funded Companies Sub Sector Understand Link

Consumer Applications – Funded companies Sub Sector Understand Link

Developer Platforms – Funded Companies Sub Sector Understand Link

Interesting companies Sector Understand Link

http://tracxn.com/theme/feedview/571e2ad1e4b0795d28ce59bd

http://tracxn.com/theme/upcoming/571e2ad1e4b0795d28ce59bd

http://tracxn.com/theme/upcoming/571e2ad1e4b0795d28ce59bd

http://tracxn.com/theme/feedview/571e2ad1e4b0795d28ce59bd#%7Csort%3DdatePublished%7Corder%3DDEFAULT%7CfeedName%3DChatbots%7ClatestFundedDate%5Emin%3D01%2F01%2F2015%5Emax%3D02%2F06%2F2016

http://tracxn.com/theme/feedview/571e2ad1e4b0795d28ce59bd#%7Csort%3DdatePublished%7Corder%3DDEFAULT%7CfeedName%3DChatbots%7CacquiredBy%3Dt_all

http://tracxn.com/theme/feedview/571e2ad1e4b0795d28ce59bd#%7Csort%3DdatePublished%7Corder%3DDEFAULT%7CfeedName%3DChatbots%7CisFunded%3Dtrue%7CbusinessModel%3D5728a81ee4b0a39e32fbc86d%3AEnterprise%20Applications

http://tracxn.com/theme/feedview/571e2ad1e4b0795d28ce59bd#%7Csort%3DdatePublished%7Corder%3DDEFAULT%7CfeedName%3DChatbots%7CisFunded%3Dtrue%7CbusinessModel%3D5728a81ee4b0a39e32fbc86c%3AConsumer%20Applications

http://tracxn.com/theme/feedview/571e2ad1e4b0795d28ce59bd#%7Csort%3DdatePublished%7Corder%3DDEFAULT%7CfeedName%3DChatbots%7CisFunded%3Dtrue%7CbusinessModel%3D57352de3e4b097d2adde0ebf%3ADeveloper%20Platforms

http://tracxn.com/theme/soonicorn/571e2ad1e4b0795d28ce59bd#%7Csort%3DdatePublished%7Corder%3DDEFAULT%7CfeedName%3DChatbots%7CisFunded%3Dtrue

Chatbots, June 2016

Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

35

35


Chatbots – Company List

DETAILS CLOSE TO 132 COMPANIES (37 FUNDED AND 95 UNFUNDED COMPANIES)

COVERS THE FOLLOWING SECTORS

Enterprise Applications

Consumer Applications

Developer Platforms Bot Stores Content Platforms

Chatbots, June 2016

Company Details Funding Investors

Customer Support

VirtuOz [Emeryville, 2002]: Virtuoz develops virtual agents for online marketing, sales and support providing crosschannel user experience from virtual agents self service to live chat. It was founded in France and headquartered inEmeryville. Its solutions combine virtual agent solutions to agent practices across agent development, deploymentand optimization to provide predictable results. Recognized by the American Business Awards, Best in Biz 2011,Network Products Guide 2012 and Tech Awards Circle. Customers include Global 2000 companies including PayPal,Michelin, SFR, Hamp;R Block, and Symantec. Recently, in 2013 it got acquired by nuance helping to extend the ninaexperience to the web and to provide more mobile services to its clients.

$18.4MMohr Davidow Ventures, Inventures

Group, Galileo Partners

Customer Support

msg.ai [New York City, 2014]: Msg.ai is an artificial intelligence platform which provide enabling solutions forconversational commerce companies. Enables real-time conversations with consumers by leveraging messagingapplications as a channel. Provide layouts designed for order confirmation, shipping updates, surveys, offers etc.Provides customer engagement solutions.

$2.7M

dunnhumby.com/ventures, Y Combinator, Advancit Capital,

Indicator Ventures, Bowery Capital, BoxGroup, Galvanize, kbs, Salesforce

Ventures, Sterling Partners

Customer Support

InteliWISE [Sunnyvale, 2005]: Inteliwise uses natural language technology to provide virtual agents, Helpdesk and livechat to small and medium business organizations for CRM services. Its platform consists of four elements: thepresentation avatar, knowledgebase engine, media platform with text-to-speech and statistics reports. It integrateswith most of the IT self service platforms like Cisco, Avaya, Genesys, Avaya, zendesk. Some of its customers includeLiberty direct, Saturn, Mediamarket. Its pricingg model includes 29$ monthly for live chat and 499$ for virtual agentswith 14 day free trial period.

$2M

Customer Support

Next IT [Spokane, 2002]: NextIt provides virtual assistant solutions for enterprises across all communication channels-smart devices, online, social media, self service, contact centres, interactive kiosks. With NextIt Alme's naturallanguage multi-channel platform, virtual agents provide an integrated approach for increasing customer satisfaction,engagement and improve sales. Customers are across various verticals such as Healthcare, Travel, Finance, Retail,Media.

$445k Intel Capital

Customer Support

Aivo [Miami, 2011]: Aivo develops virtual customer service agents that interpret and respond to customer inquiriesacross multichannel digital channels. Its product agentbot, an automatic customer service solution recognizes,interprets and responds to real time customer inquiries. It helps companies reduce costs, increase customersatisfaction. It offers services in English, Spanish and Portuguese.

$300k

37

Enterprise Applications (1/11)

Enterprise Applications Consumer Applications Developer Platforms Bot Stores Content Platform

http://www.virtuoz.com/

http://www.msg.ai/

http://www.inteliwise.com/

http://www.nextit.com/

http://www.aivo.co/

Chatbots, June 2016


Customer Support

orat.io [Vienna, 2012]: Real-time B2C communication through mobile messengers including Facebook, Telegram,Whatsapp with integrated ticketing system. Provides a unified inbox for customer support agents. Businesses cansend multimedia messages and keep customers updated about open tickets.

$54.2KINiTS, Axel Springer Plug and Play

Accelerator

Customer Support

Airwoot [Delhi, 2012]: Airwoot helps brands provide customer support on social media. The product enablesbusinesses to engage with their customers in real-time and deliver customer support on social media. Airwoot hasdeveloped a proprietary semantic engine which uses sophisticated natural language processing (NLP) and machinelearning techniques to funnel actionable conversations from social media in real-time. Airwoot is a product ofGurgaon-based SaaS startup Memetic Labs Technologies Pvt. Ltd. Incubated at the Morpheus. Raised an undisclosedamount in seed round from KAE capital and angel investors including Rajan Anandan, Sasha Mirchandani, Sunil Kalraand Samir Sood in August 2013.

Kae Capital

Customer Support

KIT [San Francisco, 2013]: Kit is a virtual marketing assistant for business owners with which they text back and forthfrom a connected phone to engage customers. Can be connected to Facebook and the e-commerce storefront topromote new products to Facebook fans. Features include Facebook ads,email marketing campaigns, business reportsdelivery, video ads etc. Currently offered in 2 different packages for $10/month and $25/month.

Visionnaire Ventures, Technicolor

Customer Support

Flow XO [Padiham, 2014]: FlowXo is a service which provides platform for building, hosting amp; managing bots.Provides a visual designer to build powerful bots without writing code. Platform earns through pricing model byhosting bots for messaging platform charging for interactions. Based out of UK.

Customer Support

Alfred Bot [Barcelona, 2015]: Alfred Bot is a robot manager, user can create chat bot to assist user with its queries. Sofar by using Alfred bot users have created Qamp;A assistant, school assistant, real estate assistant and pizza orderingassistant. Alfred bot is used to make bots in Telegram.

38



http://www.orat.io/

http://www.airwoot.com/

http://www.kitcrm.com/

http://www.flowxo.com/

http://www.alfredbot.com/

Chatbots, June 2016


30SecondsToFly [New York City, 2015]: 30SecondsToFly is a text based artificially intelligent travel assistant forenterprises. Syncs with event calendar in phone and checks for travel trips. The enterprise user can send a text andreceive highly personalized travel options as per budget and preferences. Provide a travel management solution forenterprises to manage intra-team travels plans. Based out of NYC, US.

Botan [ , 2015]: Botan provides analytics for Telegram bot. User can get all stats in real-time by calling Botan'sfunction from original bot code. Provides results such as segmentation of audience by events logged, get user's geo,device, OS and language info. Service is free to use.

Mrchatbot [Moscow, 2016]: Mr. Chatbot is a program that integrates with Facebook Messenger to give online shopsowners an opportunity to provide best shopping experience for their customers. Chatbot can understand naturallanguage ordinary people use and communicate with them in the same manner. Services are priced at $185/month.Currently (May, 2016) in beta.

Bot Revenue [Los Angeles, 2016]: Botrevenue is a platform which allows chat bot owners promote other bots and gettraffic back. Botrevenue takes 25% commission so for every 1000 clicks user send to another bot user will receive 750clicks back. An ad message is a promo text up to 140 characters with a link to the advertised product. In pipeline apersonal analytics dashboard.

Moni.ai [Wilmington, 2014]: Moni.ai is an interactive virtual assistant from which users can navigate their favoriteinternet connected products and services via simple conversational commands. Companies can add voice to theirown apps on their platform, and use Moni.ai as a channel to showcase their product/service and connect withconsumers.

39


Customer Support

Customer Support

Customer Support


http://www.30secondstofly.com/

http://www.botan.io/

http://www.mrchatbot.com/

http://www.botrevenue.com/

http://www.moni.ai/


Consumer Applications (1/9)



Developer Platforms (1/8)



Bot Stores



Content Platform


Chatbots, June 2016

Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

67

67


Team

Santosh Kumar P

Lead Analyst – Consumer

Naveen Singh

Sr. Analyst – Consumer

https://www.linkedin.com/in/santoshpotlacheru

https://twitter.com/SantoshKP8

https://www.linkedin.com/nhome/

https://twitter.com/naveen_ngh

Tracxn Research - Chatbots Startup Landscape, June 2016

Data & Analytics

Transcript of Tracxn Research - Chatbots Startup Landscape, June 2016