Towards an ‘easy office’ :ICT and Telecom : a Lovestory !

Michel De MaeyerMarketing Manager Small Business Customers

Agenda

Setting of the scene

Our vision of the future

What’s in it for you and your customer ?

Why Belgacom ?

1. What does the SMB customer want ?

• Basic telecom needs• Simple offer• Reliability & service level

“Back to basics, make it easy”

• Modularity/flexibility• Future proof

“Flexible & evolutive solution”

• Reduce costs & total cost of ownership • Value for money • Price transparency

“Pay as you use & prove cost saving of new solution”

• One contact point• Personalized approach• Technical support

“High level customer care : one number, one answer”

Small Business User

Small entreprise

your company“Improve internal efficiency”• Use shared email & calendar• Internal dispatch of calls • Internal dispatch of documents• Information available to all employees• Use specific collaborative applications• Work from wherever you are• Insure business continuity• Easy administration• Link national & international sites• Avoid high investments

your customers“Improve reach and CRM”• keep in touch / be accessible• Integrate different sales channels• Efficient helpdesk / contact line• Increase customer coverage• Web as sales channel• e-ordering and e-billing• Generate new revenues

your competitors“Competitive advantage”• Seek competitive advantage• Copy market leader

your suppliers and partners“Improve supply chain”• Improve inventory mgmt• Reduce delivery time• Exchange of information• Secure e-transactions• E-ordering & e-billing• Better accessibility

your environment“Security & contingency plans”• Backups of data• Backups of access lines• Avoid intrusions and viruses • Avoid intrusion in building

Sources : Insight, Columbus, tKMC, ASK

2. Why do SMB customers need telecom ?

3. How do we bundle SMB-needs ?

“insure your business

continuity”“build and manage your local network”

“expand internationally”

“go for security”

“use the internet to boost your

business”

“work from wherever you are”

“build and manage your wide area data

network”

“manage your telephone traffic”

your company

Agenda

Setting of the scene

Our vision of the future

What’s in it for you and your customer ?

Why Belgacom ?

• Towards a complete IT and telecommunication services offer for small companies and SMB’s

• including Services that :• are offered as « pay as you go » • evolve with the needs of your company « pay as you grow »

• Making use of an ADSL internet connection

• Supported by a centralised Portal, managed by• The customer him/herself• The ICT/Telecom partner

Making your office easy …the concept

• DSL connection : access to a secured website

• After introduction of login & pw : access to a centralised Portal

• Through this Portal you and/or your customer will be able to :

• Choose services you wish to subscribe to

• Adapt settings of subscribed services to your needs

• Follow up on services through online reporting

Making your office easy …how will it work ?

Making your office easy … Advantages vs current situation

• Gain of time :

Belgacom coordinates systems and services to make you save time

• Gain of money:

no investment in hardware, software, management or maintenance

• Flexibility and ease of use :

at any time you can decide to (un)subscribe to a service following the needs of your company

• Mobility:

make use of services from wherever you are

• Innovation: You always dispose of the latest available versions of software. Updates get installed automatically without extra charge

You keep in control, but without the worries

Agenda

Setting of the scene

Our vision of the future

What’s in it for you and your customer ?

Why Belgacom ?

Upselling & Cross Selling opportunities

MANAGED SECURITY

WEB PRESENCE

TELEWORKING/MOBILITY

HOSTED APPLICATIONS

MULTIMEDIA COMMS

Product description

Files and information that are on your hard disk, will be

stored automatically in a safe place

MANAGED SECURITY Pc Back-Up

Product descriptionMANAGED SECURITY Pc Back-Up

Decompress,Decrypt, andRestore Data

New FilesAndChanges

New

Encryption

DataCenter

SendOnce

EmailOptimizer

Compression

DeltaBlock

Backup : Encrypted Data is transferred from PC to DataCenter

Restore: Encrypted Data is transferred from DataCenter back to the User PC

Product description

Consult your e-mails, tasks, your shared calendar and your addressbook, from wherever you are

HOSTED APPLICATIONS Mail & Calendar

Calendar/Mail/Contacts/…

Web Access

Mobile Access

Agenda

Setting of the scene

Our vision of the future

What’s in it for you and your customer ?

Why Belgacom ?

1. You can focus on your core business and on tailored Belgacom solutions

2. You can grow faster than before, thanks to this focus3. You will profit from a value proposition adapted to your

needs4. Contracts are transparent, easy to manage, and flexible to

update5. You will receive a company certification & your people will

receive a personal certificate linked to commercial competencies

6. The commission & bonus systems are simple to understand, transparent and above all achievable

7. On top, Belgacom offers you a set of powerful sales, customer support & marketing tools

Why Belgacom as a partner of your business ?

Visit us@

the Belgacom booth !

Why Belgacom as a partner of your business ?

Q & A

?

Q & A

Thank youGoodluck with

(y)our business !

Conclusion