BACHELOR DEGREE in

Tourism and HospiTaliTy

managemenTwww.tsi.url.edu

HTsi is affiliated to the ESADE Foundation

04TOURISM AND HOSPITALITY: A DYNAMIC SECTOR

02PRESENTATION

CONTENTS

07ONE DEGREE, TWO OPTIONS

06COURSE PLAN

05BACHELOR DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT

10INTERNATIONAL APPROACH

09STUDENT PROFILE

08AIMS

15CONTACT US

14WE WANT YOU!

12PROFESSIONAL DEVELOPMENT

The Ramon Llull University’s School of Tourism and Hospitality Management Sant Ignasi (Barcelona, Spain) is affiliated to the ESADE Foundation and the Society of Jesus. Its mission is to carry out teaching and research and to disseminate knowledge on the management of hospitality and tourism businesses.

Its main aim is to contribute to the scientific, social and personal development of skilled professionals who are aware of their role in developing a human approach to tourism in a context of intercultural dialog.

The School of Tourism and Hospitality Management Sant Ignasi (HTSI) provides a dynamic environment which fosters a spirit of achievement and encourages students to be fully involved and committed to changing society, enabling them to grow both as people and professionals.

PRESEnTATiOn

«TOURISM AND HOSPITALITY IS A SECTOR WITH SIGNIFICANT SOCIAL AND ECONOMIC IMPACT IN THIS COUNTRY AND INTERNATIONALLY. HTSI STRIVES TO PROVIDE STUDENTS WITH THE KNOWLEDGE, SKILLS AND VALUES THAT WILL HELP DEVELOP A SOCIALLY ENGAGED AND ECONOMICALLY SUSTAINABLE HOSPITALITY AND TOURISM INDUSTRY THAT CAN HELP US TO MAKE A BETTER WORLD.»

RicaRd SantomàDEAN OF THE SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT SANT IGNASI

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Studying tourism and hospitality demands passion and commitment: passion for peoples and cultures, travel, business, human relations and languages, and commitment to professionalism, service and responsible business management.

TOURiSM AnD HOSPiTALiTY: A DYnAMiC SECTOR

According to the World Tourism Organization (UNWTO), international tourism grew by 5% in 2014 with worldwide arrivals reaching record numbers at over 1 billion.

The continuous growth in demand for tourism services shows that the sector is playing a key role in boosting the economy, especially during times of recession.

Tourism also has great potential as a development industry that can help disadvantaged regions to kick start their economies through sustainable tourism that respects cultures and the environment.

The growth of the sector depends on employing highly trained professionals with creative ideas and the ability to innovate to help make the sector more competitive.

The Bachelor Degree in Tourism and Hospitality Management is a four-year university qualification (240 ECTS) which meets the requirements of the European Higher Education Area and is designed to train future leaders in the tourism and hospitality industry. It takes place in Barcelona (Spain).

To meet the demands of the tourism and hospitality sector and enable students to adapt to its rapid development and constantly changing nature, the program combines training in business management with the development of the hospitality skills required to ensure customers receive excellent service.

HTSI ensures students are in constant contact with the international tourism and hospitality sector from day one, with courses taught by industry professionals and internships in top-ranking companies. The school also fosters an international outlook. The degree can be taken as a bilingual course or entirely in English, and university exchanges are organized for both students and teaching staff: encouraging students to be mobile is one of the fundamental pillars of the program.

BACHELOR DEGREE in TOURiSM AnD HOSPiTALiTY MAnAGEMEnT

5 reasons To CHoose HTsi

1 eXCellenT people: training for professional and personal excellence.

2 more THan managemenT: developing skills focused on business management and hospitality. Almost 40% of the degree credits are in management.

3 an inTernaTional degree: you can choose between a bilingual degree (with the last two academic years taught in English) or a degree taught entirely in English. All students have the opportunity to participate in university exchanges and internships abroad.

4 Career deVelopmenT: focused on top Spanish and international companies.

5 neTworking: the School has a network of partners to help you develop valuable academic and professional contacts.

«DURING MY STUDIES, HTSI HELPED ME TO EXPLORE AND DEVELOP MY SKILLS. THE SCHOOL PROVIDED ME WITH A STRONG ACADEMIC

BASE, SUPPORTED MY FIRST STEPS ALONG MY CAREER PATH WITH IN-COMPANY TRAINING, AND GAVE ME A DEGREE WITH A SEAL OF

QUALITY THAT OPENS DOORS IN THE WORLD OF WORK.»

SandRa caStELLà (2011 GRADUATE)

CONTENT MANAGER AT THE BARCELONA MUSEUM OF IDEAS AND INVENTIONS (MIBA)

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COURSE PLAn

1r Semestre 1st SemesterPRoGRama BiLinGÜE EnGLiSH PRoGRam ECTS

Economía Economics 6

Comunicación Communication 6

Geografía Geography 6

Mercados Turísticos Tourism Markets 4

Filosofía Social Social Philosophy 3

English Language English Language 3

Francés o Alemán French or German 3

2º Semestre 2nd SemesterPRoGRama BiLinGÜE EnGLiSH PRoGRam ECTS

Contabilidad I Accounting I 6

Economía de la Empresa Business Economy 6

Service Encounters in Tourism and Hospitality

Service Encounters in Tourism and Hospitality

4

Sistemas de información y TIC en empresas turísticas y hoteleras

Information Systems and IT for Tourism & Hospitality

4

Tipologías turísticas Tourism Typologies 3

English Language English Language 3

Francés o Alemán French or German 3

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1r Semestre 1st SemesterPRoGRama BiLinGÜE EnGLiSH PRoGRam ECTS

Contabilidad II Accounting II 6

Estadística Statistics 6

Dirección de Recursos Humanos

HR Management 4

Sectores Turísticos Tourism Sectors 4

English Language English Language 4

Travel 2.0 Travel 2.0 3

Francés o Alemán French or German 3

2º Semestre 2nd SemesterPRoGRama BiLinGÜE EnGLiSH PRoGRam ECTS

Derecho turístico Tourism Law 6

Dirección de Marketing Marketing Management 6

Antropología y sociología del turismo

Tourism Anthropology and Sociology

4

Personal and Professional Skills for Tourism and Hospitality

Personal and professional skills for Tourism and Hospitality

4

English Language English language 4

E-Distribution E-distribution 3

Francés o Alemán French or German 3

1r Semestre / 1st SemesterPRoGRama BiLinGÜE / EnGLiSH PRoGRam ECTS

Financial Management in Tourism and Hospitality 6

Personnel Policies and Diversity Management in Tourism and Hospitality

6

Hotel and Restaurant Management 6

Operational Marketing in Tourism and Hospitality 3

Research Skills and Methods 3

Academic English 3

French or German 3

2º Semestre / 2nd SemesterPRoGRama BiLinGÜE / EnGLiSH PRoGRam ECTS

Professional Skills for Tourism and Hospitality: Formación en la empresa / Work Based Learning

30

1r Semestre / 1st SemesterPRoGRama BiLinGÜE / EnGLiSH PRoGRam ECTS

International Internship or

30

Academic Mobility in an International Universityor

30

Electives in HTSI: 30

Gastronomy 5

Enology 5

Responsible Tourism 5

Managing the tourism experience 5

Business Plan and Consultancy Tools 5

Consultancy tools in Tourism Hospitality 5

2º Semestre / 2nd SemesterPRoGRama BiLinGÜE / EnGLiSH PRoGRam ECTS

Undergraduate Dissertation 7

Organizational Behaviour and Organization Development in Tourism and Hospitality

6

Events Management 4

Destination Management 4

International Hospitality Management 3

Business Strategies and CSR in Tourism and Hospitality 3

Innovation and Entrepreneurship 3

Resolution 26 April 2011, published in the Spanish Official State Gazette, 11 May 2011.

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OnE DEGREE, TWO OPTiOnS

BUiLDinG YOUR FUTURE

The School of Tourism and Hospitality Management Sant Ignasi offers its Bachelor Degree in Tourism and Hospitality Management in two formats: bilingual or entirely in English.

In the second semester of the third academic year the student will undertake a compulsory internship in a Spanish or international company for a period of 4 to 6 months.

BaCHelor degree in Tourism and HospiTaliTy managemenT (BiLinGUAL)

The Bachelor Degree in Tourism and Hospitality Management is a bilingual course taught in Spanish for the first two academic years and in English for the last two years (over 55% of the credits awarded are for courses taught in English).

BaCHelor degree in Tourism and HospiTaliTy managemenT (EnGLiSH STREAM)

taught entirely in English, the Bachelor Degree in Tourism and Hospitality Management offers students the opportunity to study the same subjects as the bilingual degree, but taught in English from the first year.

This in-company training period can be extended for a further 4 months, during the first semester of the fourth year, provided it is undertaken in a foreign company. Students can also opt for an academic exchange, studying during this semester at one of the School’s international partner universities.

There is a strong emphasis on learning languages from day one. English is a compulsory subject and students must also study a second language (French or German).

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The Bachelor Degree in Tourism and Hospitality Management is designed to train future managers in the international tourism and hospitality sector.

sTudenTs will graduaTe wiTH skills in:

> Managing public and private organizations and companies in the tourism, hospitality, recreation and leisure industries.

> Managing or advising tourism and hospitality organizations at the top level or in any operational area.

> Planning, designing, selling and marketing tourism products and destinations.

AiMS OF THE BACHELOR DEGREE

«THANKS TO THE EFFORTS OF HTSI TO ORGANIZE INTERNSHIPS IN TOP HOTELS,

I AM WORKING TODAY IN ONE OF THE BEST INTERNATIONAL HOTEL CHAINS.»

andREa REdER (2013 GRADUATE)

GUEST SERVICE AGENT, ST. REGIS ABU DHABI (UNITED ARAB EMIRATES)

THe BaCHelor degree in Tourism and HospiTaliTy managemenT is Based on THree key THemes:

1 more THan managemenT: Courses that prepare students to manage businesses while developing the hospitality skills required to ensure customers receive excellent service.

2 Broaden your perspeCTiVes:

A program designed to open students’ horizons through the study of foreign languages, exchanges with international universities and contact with the global tourism and hospitality industry.

3 Build your FuTure: Students begin developing their career from the first day thanks to the university’s close links with businesses.

HTsi graduaTes in THe laBor markeT FirsT JoB aFTer graduaTion

81% In work 86% of graduates find work within 3 months of receiving their degree

11% Further training

8% Other

JOBS

50% MiDDLE MAnAGEMEnT

13% OTHER

29% MAnAGEMEnT

2% TEACHinG

6% R&D

The tourism and hospitality sector requires creative, flexible professionals with analytical and management skills and a focus on guest service.

sTudenTs doing THe BaCHelor degree in Tourism and HospiTaliTy managemenT are:

1 enTrepreneurial, with leadership skills and the ability to work in teams and make creative decisions.

2 innoVaTors who can respond to the demands of their guests and the changing needs of the tourism and hospitality sector.

3 responsiBle and eTHiCal in their approach to business management.

4 inTernaTionally FoCused, with a genuine interest in other countries, cultures and languages.

5 open-minded, committed to service and being market oriented, so they can identify the specific needs of each guest.

STUDEnT PROFiLE

«HTSI HELPED ME TO BE AN ENTREPRENEUR.

BASED ON MY FINAL YEAR DISSERTATION, I WAS

ENCOURAGED TO DEVELOP A PROJECT THAT HAS TURNED

INTO A SUCCESSFUL, INTERNATIONALLY EXPANDING

BUSINESS.»

XaViER maRtÍn (2001 GRADUATE)

FOUNDING PARTNER OF THE TURIJOBS GROUP (LEADING EMPLOYMENT PORTAL FOR THE TOURISM

AND HOSPITALITY SECTOR)

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One of the main aims of the School of Tourism and Hospitality Management Sant Ignasi is to instill an international outlook in its students. Understanding other cultures, speaking other languages, developing intercultural awareness and dealing with a wide range of environments are vital skills for meeting the challenges facing the sector. The Bachelor Degree in Tourism and Hospitality Management gives students the know-how they will need to cope instinctively in the world of international tourism and hospitality.

sTudy in englisH

HTSI offers students the options of studying for the Bachelor Degree in Tourism and Hospitality Management as a bilingual course (the first two years in Spanish and the second two in English) or entirely in English (Bachelor Degree in Tourism and Hospitality Management).

Whichever option is chosen, there is a strong emphasis on learning languages. English is a compulsory subject and students must also study a second language (French or German).

The purpose of studying languages as part of the degree course, apart from giving students a strong grasp of the grammar and enabling them to speak the language, is to equip them to work as expert professionals in the international environment of tourism and hospitality.

inTERnATiOnAL APPROACH

45% of HTSI graduates have international work experience.

Over 30% of students have taken part in an international academic exchange program.

sTudy aBroad

In order to find work easily, young graduates must be open to exploring new horizons, new cities, new cultures. HTSI encourages students studying abroad as part of their academic development, offering them the opportunity to discover how others see the world, so that their training is transferable across borders.

The School of Tourism and Hospitality Management Sant Ignasi is a partner in the Erasmus+ Program and has bilateral agreements with international universities, so it can offer students the opportunity to complement their studies with a semester abroad.

TraVel To learn

Based on the principle that experience is the best way to learn, HTSI offers students the opportunity to take part in trips focusing on a wide range of academic and professional fields. Students can put into practice the knowledge acquired in the classroom, learn about different perspectives on the international tourism and hospitality sector, and meet other students from a wide range of backgrounds.

inTernaTional neTwork oF aCademiC parTners

> Cornell University, School of Hotel Administration, Ithaca, New York (USA)

> Dublin Institute of Technology, Dublin (IRELAND)

> Hotel Management School Maastricht, Maastricht (THE NETHERLANDS)

> Institute for the International Education of Students (USA)

> International University of applied Sciences Bad Honnef, Bonn (GERMANY)

> Jamk University of Applied Sciences, Jyvaskyla (FINLAND)

> Johnson & Wales University (MIAMI AND PROVIDENCE, USA)

> Leeds Brackett University, Leeds (UNITED KINGDOM)

> Modul University Viena (AUSTRIA)

> Oxford School of Hospitality Management, Oxford (UNITED KINGDOM)

> Universidad Antonio Ruiz de Montoya, Lima (PERU)

> University College of Birmingham (UNITED KINGDOM)

> University of Stavanger (NORWAY)

> University of San Francisco (USA)

inTernaTional neTwork oF parTnersHips

> UNWTO (World Tourism Organization)

> ATLAS (European Association for Tourism &Leisure Education)

> EUROCHRIE (European Council on Hotel,

Restaurant & Institutional Education)

> SIETAR (Society of Intercultural

Education, Training and

Research)

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«HTSI PROVIDED ME WITH A THOROUGH AND SPECIALIZED

EDUCATION FOCUSED ON THE NEEDS OF THE TOURISM AND

HOSPITALITY SECTOR WITH TEACHERS OF THE HIGHEST

STANDARD.»

LaURa BaS (2011 GRADUATE)

HUMAN RESOURCES COORDINATOR HOTEL ARTS (BARCELONA)

One of the key strengths of the School of Tourism and Hospitality Management Sant Ignasi is its partnerships with companies in the tourism and hospitality sector, ensuring that graduates will easily find jobs, while giving students an in-depth understanding of the sector. To equip graduates with the skills to cope with the demands and dynamism of the tourism and hospitality sector, HTSI provides a training program that includes close links with business from the first day.

PROFESSiOnAL DEVELOPMEnT

proFessional Training

In a highly competitive market, graduates need to be able to maximize their chances of developing a successful career. This is not just about getting a job, it involves fully developing all the skills needed to learn and perform effectively in the workplace, including communication and interpersonal skills, problem-solving and organizing one’s own time and activities to meet the needs of the job and the labor market.

Boosting graduates’ employability is a priority for HTSI. For this reason, students on the Bachelor Degree in Tourism and Hospitality Management undertake a compulsory 4 to 6 month internship in a Spanish company in the second semester of the third year. This can be extended for a further 4 months with an international company. This taste of the world of work gives students the opportunity to apply what they have learned in a real working environment.

With an in-depth knowledge of the industry, the Career Development Office organizes in-company training placements, providing a tailored service for each student based on their academic record, preferences within the sector and career plans.

Career deVelopmenT serViCe

The School of Tourism and Hospitality Management Sant Ignasi works actively with students and former students to help them plan their professional careers. It also helps companies in their recruitment processes by advertising job offers and providing support services so they can recruit talent in accordance with their needs.

By providing a tailored service based on its knowledge of the real state of the labor market in the sector, the School ensures that graduates receive appropriate guidance and are successful in their search for jobs.

alumni HTsi

Alumni HTSI is an exclusive forum for former students who wish to maintain and foster professional, personal and social links with the School.

proFessional Training (real eXamples)

SPAIN> Conference & Catering - Hotel Arts (BARCELONA)

> Congresses - Kuoni Destination Management (BARCELONA)

> Management - Mandarin Oriental (BARCELONA)

> Management - Hotel Princesa Sofía (BARCELONA)

> Sports events - Oxigen Events (BARCELONA)

> Front Office - Ayre Hotel Rosellón (IBIZA)

> Guest Services - Intercruises Shoreside and Port Services (BARCELONA)

> Meeting Insiders - W Barcelona (BARCELONA)

> Guest Service - The St Regis Mardavall (PALMA DE MALLORCA)

> Management - Hotel H10 Rubicón Palace (TENERIFE)

> Studies Hotel, Tourism & Leisure - Horwarth Consulting HTL (BARCELONA)

> Event development - Esferic (BARCELONA)

> Hotel contracting - ByHours.com (BARCELONA)

> Seo & Sem - Hoteljuice (BARCELONA)

INTERNATIONAL> Convention and Sales - Sheraton Brussels Hotel (BELGIUM)

> Guest Services - The Ritz Carlton Abu Dhabi, Grand Canal (ABU DHABI)

> Front Desk - Room Mate Grace Hotel New York (USA)

> Cross Training - Ocean Coral&Turquesa Hotel (MEXICO)

> Room Division - W Doha Hotel (QATAR)

> Front Office - Sheraton Frankfurt Congress Hotel (GERMANY)

> Revenue Management - Eurostars Budapest (HUNGARY)

> Finances - The Ritz-Carlton Powerscourt Enninskerry (IRELAND)

> Rotation - Grand Palladium Jamaica Resort & Spa (JAMAICA)

> Front Desk - The Ritz-Carton Cancún (MEXICO)

> Events - Complex Offices Starwood (UK)

> Sales - Barceló Eresin Topkapi Hotel Istambul (TURKEY)

> Front Office - Hotel Banke Paris (FRANCE)

> Food & Beverage - Hotel Château Bethlehem Maastricht (NETHERLANDS)

> Marketing Office - Lugarno Collection Florencia (ITALY)

> Front Office - Metropark Hotel Wanchai (HONG KONG)

> Revenue Management - Eurostars Embassy Hotel Viena (AUSTRIA)

> Food & Beverage - Hotel Americano New York (USA)

> Assistant Director of Learning - Armani Hotel (DUBAI)

> Finance and Marketing - Gran Hyatt Santiago (CHILE)

PARTNER COMPANIES ACCOR / AIR EUROPA LÍNEAS AÉREAS / AIR FRANCE KLM / ALMA HOTELS / AMERICAN EXPRESS

BARCELÓ VIAJES / AOPC - ORGANIZADOR PROFESIONAL DE CONGRESOS / ARABELLA HOSPITALITY ESPAÑA / ASPASIOS / ATLANTA TRAVEL

& CORPORATE EVENTS / ATLANTIDA VIATGES / ATRAPALO.COM / BARCELÓ HOTELS & RESORTS / BARCELONA CONVENTION BUREAU /

BARCELONA TURISME / BYHOURS.COM / CATALUNYA TURISME / CCIB (CENTRE DE CONVENCIONS DE BARCELONA) / CITIZENM HOTELS /

CONRAD HOTELS / DERBY HOTELS COLLECTION / DIAGONAL HOTELS / DIVINO VILLAS / DOLCE HOTELS & RESORTS / EL HOTEL PACHA /

EMASCAROTOURISM / EVENTIS AZAFATAS / EXOTICCA / FERRER Y SARET VIAJES / FIESTA HOTEL GROUP / GALLERY CENTER / GESTIÓ I SERVEIS TRADE

CENTER / GLOBALIA / GROUPE ENVERGURE / GRUP H10 HOTELS / GRUPO PACÍFICO / HILTON INTERNATIONAL HOTELS / HORWATH CONSULTING HOTELS,

TOURISM &LEISURE / HOTEL MARQUES DE RISCAL / HOTELJUICE / INTERCONTINENTAL HOTELS & RESORTS / INTERCRUISES SHORESIDE & PORT SERVICES /

KEYTEL REPRESENTANTE HOTELERO / KUONI DESTINATION MANAGEMENT / LA MOLA HOTEL AND CONFERENCE CENTRE / LA ROCA VILLAGE & LAS ROZAS

VILLAGE / LE MERIDIEN HOTELS / LOUVRE HÔTELS / LUNGARNO COLLECTION - HOTELS, RETREATS, VILLAS / LYNGEN ARCTIC ADVENTURES / MAGMA HC /

MAJESTIC HOTEL GROUP / MANDARIN ORIENTAL HOTEL GROUP / MARRIOTT HOTELS / MCI GROUP / MEETINGS & EVENTS SPAIN / METROPARK HOTEL WANCHAI

HONG KONG / MINERVA CONSULTING & COMMUNICATION / NH HOTEL GROUP / NUBA SHANGHAI / NUÑEZ I NAVARRO HOTELS / OHLA HOTEL / PORT AVENTURA

EUROPEAN DESTINATION RESORT / RADISSON SAS HOTELS / RELAIS & CHÂTEAUX / RIU HOTELS & RESORTS / ROOM MATE HOTELS / SERCOTEL HOTELES / SERHS

PROJECTS / SERUNIÓN / SMARTBOX / SOL MELIÁ / SPLENDIA LUXURY & CHARACTER HOTELS / SPORT HOTELS RESORT & SPA ANDORRA / STARWOOD HOTELS &

RESORTS / THE PALACE DOWNTOWN DUBAI HOTEL / THE RITZ-CARLTON HOTELS / TUI SPAIN / TURIJOBS / TURKISH AIRLINES / TUSET CENTRE DE NEGOCIS /

TWENTYTÚ HI-TECH HOSTEL / VUELING / WORLD HOTELS AG CORPORATE HEAD OFFICE /

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Students at the School of Tourism and Hospitality Management Sant Ignasi are talented, eager to learn, eager to do business, and eager to play an active role in one the most important sectors of the global economy.

HTSI has its own rigorous admissions process, which is independent from the public university system and which obtains an all-round assessment of candidates based on both their academic records and personal skills and abilities.

The admissions process is continuous, taking place while candidates are completing their previous studies. Places are offered on condition that the candidates have obtained the required grades on admission.

Applications are processed on a monthly basis from January. Candidates are therefore advised to enter the process as early as possible.

WE WAnT YOU!

paTHways

> Successful completion of high school studies. Candidates from education systems outside Spain must comply with the requirements for admission to the Spanish university system. For detailed information, please check our website or contact us.

THe proCess

> CompleTe an appliCaTion Form

> Take an enTranCe TesT, wHiCH ConsisTs oF THe Following

> Assessment of the candidate’s academic record

> English Placement Test

> Reading Comprehension

> Personal interview

www.facebook.com/Turismosantignasiwww.youtube.com/Turismosantignasitwitter.com/turismostignasiwww.turismosantignasivibes.com www.turismosantignasiblog.com

C/ Marqués de Mulhacén 40-42(Campus ESADE Pedralbes Ed. 2)08034 Barcelona

+34 93 252 28 90tur@tsi.url.edu

www.tsi.url.edu

COnTACT US

WEAREHOSPiTALiTYC/ Marqués de Mulhacén 40-42(Campus ESADE Pedralbes. Edificio 2)08034 Barcelona (Spain)

+34 93 252 28 90tur@tsi.url.edu

www.tsi.url.eduHTSI is affiliated to the ESADE Foundation