TOI Unity 5.0(1)

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TOIUnity 5.0(1)


Subscriber Configurable Options in Cisco Unity Assistant

TOIUnity 5.0(1)

John HuangUnity [email protected]


Business Background More TUI options in UA

We need to relieve TUI configuration overhead for Unity administrators and support teams. To do so, we need to offer several "popular" conversation options in the Unity Assistant so that end-users can customize the TUI on their own.

Put some system-wide conversations settings in UA

Unity administrators want the flexibility to configure some of the system-wide conversations settings on a per-user basis. In addition, they want to free up their time customizing subscriber accounts by allowing their end-users to configure the settings themselves in the Cisco Unity Assistant.


Business Background (continue) Multiple Transfer Rules (a.k.a. contact rules)

In Unity each subscriber is associated with three transfer rules: a Standard rule, an Alternate and an Off Hours rule. However, before 5.0 release, only the Alternate rule is enabled for subscribers and there is no user interface for enabling or changing the other rules. If Unity allows subscribers to use all of their transfer rules, it will give subscribers more control over how Unity routes their calls.

Other new settings

Ability to set skip ahead or skip back interval - Customers have also requested the ability to set how many seconds Unity rewinds or fast-forwards a message. Currently, subscribers can press the applicable rewind/fast-forward key more than once to skip back or ahead more than the hard-coded ~5 seconds. Unity does not offer any way to change the skip ahead or skip back interval.

New settings for Dropped Call Recovery (DCR)


In the previous release, the following options were only configurable by the administrator in the SA or Bulk Edit. Now subscribers can use the Unity Assistant to:

• Set their own timeout settings (Preferences > Advanced Settings) • Set Unity to Play New Messages Automatically (Preferences > Phone Menu)

• Specify Whether Cisco Unity Uses Continuous (aka "Streamlined") Addressing (Preferences > Phone Menu)

• Specify Messages Are Marked New or Saved When Subscribers Hang Up or Are Disconnected (Preferences > Advanced Settings)

• Specify Whether Message Locator Searches Can Include Receipts (as applicable) (Preferences > Advanced Settings)

• Set Whether Cisco Unity Asks Subscribers to Confirm Deletions of New and Saved Messages (Preferences > Advanced Settings)

• Set Whether Subscribers Confirm Addressees by Name (Preferences > Phone Menu)

• Select their conversation style (Preferences > Phone Menu)

• Disable the "Record Your Message at the Tone" Prompt for each greeting (Greetings > View Greetings)

(See the following screen shots for details)

More TUI option in UA: Implementation


More TUI option in UA: : Screen Shot 1 (Preferences > Advanced Settings)


More TUI option in UA: : Screen Shot 2 (Preferences > Phone Menu)


More TUI option in UA: Screen Shot 3 (Greetings > View Greetings)


The following two new settings are offered on a per-user basis. In the previous releease, these settings were configured using the Unity Advanced Settings Tool (AST). Unity 5.0 offers them per-sub in the CUA (and also in the SA), the AST settings are removed, and upgrades will migrate the existing registry data into SQL so that settings will be retained.

1. Address and Record Order for Sending Messages (Preferences > Phone Menu)

2. How Cisco Unity Handles Messages That Are Interrupted by Disconnected Calls (aqua "Subscriber Send Message Hang-Up Action") (Preferences > Phone Menu)(See the following screen shot for details)

Put some system-wide conversations settings in UA: Implementation


Put some system-wide conversations settings in UA: Screen Shot (Preferences > Phone Menu)


Unity 5.0 now allows subscribers to manage all of their transfer rules (Standard, Alternate, and Closed). This gives subscribers more control over how Unity routes their calls. For example subscribers may choose to have their calls routed to a different extension when it is “off hours” (i.e. when the office is closed), or they might configure an alternate transfer rule that routes their calls directly to voice mail while they are out of the office. (Preferences > Transfer and Screening)

(See the following screen shot for details)

Multiple Transfer Rules: Implementation


Multiple Transfer Rules: Screen Shot (Preferences > Transfer and Screening)


• Change of behavior #1

In the previous release, this area is displayed only when “Subscribers can change call holding options” is enabled in COS and subscriber’s transfer type is “Supervised Transfer”. Now this area is displayed only when “Subscribers can change call holding options” is enabled in COS. But the feature is disabled if subscriber’s transfer type is not “Supervised Transfer”.

• Change of behavior #2

In the previous release, this area is displayed only when “Subscribers can change call screening options” is enabled in COS and subscriber’s transfer type is “Supervised Transfer”. Now this area is displayed only when “Subscribers can change call holding options” is enabled in COS. But the feature is disabled if subscriber’s transfer type is not “Supervised Transfer”.

Multiple Transfer Rules: Change of behavior (Preferences > Transfer and Screening)


The following are two other new settings added in Unity Assistant:

1. With the new Unity Assistant, end-users could adjust the setting themselves in the Cisco Unity Assistant. They can change the number of seconds that the TUI rewinds or fast-forwards during message playback. (Preferences > Advanced Settings)

2. Settings for new Dropped Call Recovery (DCR) (Preferences > Advanced Settings)

(See the following screen shot for details)

Other new settings: Implementation


Other new settings: Screen Shot (Preferences > Advanced Settings)


Reference Documents

FFS for Offering More TUI Options in Unity Assistant (and SA) : EDCS-510543

FFS for Per User Settings Part II: EDCS-512055

FFS for Multiple Transfer Rules: EDCS-508354

TOI Unity 5.0(1)

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