TNREGISTRATIONTNREGISTRATION e-Governance in Tamil Nadu welcome.
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Transcript of TNREGISTRATIONTNREGISTRATION e-Governance in Tamil Nadu welcome.
TN
REGISTRATION
e-Governance in Tamil Nadu
Executive Summary
STAR
(A comprehensive IT Package for all the needs of Registration
in Tamil Nadu, India )
&
REGiNET
(Registration Network)
Presentation by
SUDHA MALLYA, DR
TN
REGISTRATION
e-Governance in Tamil Nadu
Our missionMaximize the Registrants' satisfaction using
IT enabled operations
TN
REGISTRATION
e-Governance in Tamil Nadu
Expectations of Citizens ….
•Registration of property documents 15 Lakhs/Year
•Issue of Encumbrance Certificate 16 Lakhs/Year
•Issue of Certified Copies of documents 2 Lakhs/Year
•Registration of Marriages 0.5 Lakhs/Year
•Registration of Societies 1.15 Lakhs/Year
•Monitoring of Chit activities
– Running Chits 28455
– Amount Involved 327 crores.
TN
REGISTRATION
e-Governance in Tamil Nadu
Implementation Strategy ….
•Think BIG
•Start SMALL
•Move FAST Basic Approach ….
•See it
•Own it
•Do it
TN
REGISTRATION
e-Governance in Tamil Nadu
Registration of properties – Before Computerisation
1. Guideline values- only with SUB-REGISTRARS
2. Adjudication of stamp duty – prerogative of SUB-REGISTRARS
3. Encumbrance Certificate – abnormal delay due to manual search, inadvertent omissions
4. Writing of deeds –DEED WRITERS menace
5. Registration – Manual endorsements on copies
TN
REGISTRATION
e-Governance in Tamil Nadu
Work flow
DB
INDEX-1INDEX-2
SUB-INDEX & MIS
Certified Copy
Archival
Scanning & Indexing
EncumbranceCertificate
OtherDocuments
SCAN
TN-REG
ManualDocument
TN-REG
ManualDocument
TN-REG
Document
TN
REGISTRATION
e-Governance in Tamil Nadu
Web Based Networking DiagramWeb server
Data server
Mail server
FIRE WALL
Mirror serverIG Registration Office
SRO
Kiosk
64 kbps Leased Line
PKI Security
PKI Security
TN
REGISTRATION
e-Governance in Tamil Nadu
Szip COM Component
Data Files
Data Files
ISAPI Upload DLL
Szip COM Component
Update COM Component
Internet
Local Client
Data files are zipped and encrypted using Server Side SSL Certificate
Central DB Server
Local Zone Internet Zone Datacenter Zone
The encrypted data filesare Uploaded to the Web server via HTTPS protocol
Secure Channel
TN
REGISTRATION
e-Governance in Tamil Nadu
STAR - Key Features
1. User friendly interface
2. Prioritisation of Activities
3. Backups at three different places….hard copies
4. Web based secured Network
5. REGiNET as intranet
6. Use of PKI
TN
REGISTRATION
e-Governance in Tamil Nadu
Services provided• Registration of documents in one hour
• Encumbrance Certificate, Certified Copies of documents
across the counter
• Exclusive website containing statewide guideline values,
property valuation, draft deeds etc.,
• Services at the doorsteps on submission of requests online.
• Registration of marriages
• Latest status on Chits / Societies
TN
REGISTRATION
e-Governance in Tamil Nadu
STAR…
• Successful attempt on such a large scale – 350 offices covering 70% of the transactions.
• Revenue mobilisation in computerized offices is 75% of the total revenue, which amounts to Rs.12.35 billion
• Self sustaining
• Made operational on Feb, 2000….on pilot basis
TN
REGISTRATION
e-Governance in Tamil Nadu
Implementation challenges• Initial data entry and validation of 15 million transactions
recorded in the past 15 years.
• Training of 5000 computer illiterates
• Prioritisation of activities
• Change Management
• Ownership of project
• Change of archaic procedures/ Fee structure
• Process re-engineering
• Counters
TN
REGISTRATION
e-Governance in Tamil Nadu
Improved service levels
Service
Issue of EncumbranceProperty ValuationGuideline Value Certified Copies Registration Marriage Extract
Before Computerisation
8 Days60 Minutes-4 Days4 Days1 Day
After Computerisation
5 Minutes.5 Minutes.website/counters5 Minutes.60 Minutes.5 Minutes.
•Door delivery of any certificate/Extract on submission of requests online.
TN
REGISTRATION
e-Governance in Tamil Nadu
Benefits to Other Departments/ Institutions
• Valuation of Collection – Sales statistics• Land acquisition
• Mutations in revenue records – 67 Taluks
• Banks – EC/Certified copies
• Police – To see the authenticity of Chits on time
TN
REGISTRATION
e-Governance in Tamil Nadu
Disaster Recovery Mechanism (DRM)- Challenges
• The cost for each hour's delay in getting your system back up and running?
• What is the business risk if you cannot get your data back?
• Thoroughly understanding the steps for recovery
ahead of time will minimize the stress and uncertainty imposed by a future disaster.
TN
REGISTRATION
e-Governance in Tamil Nadu
Disaster Recovery Mechanism(DRM) – Measures Taken
Introduction of Scanning module such that no corrections in images can be done by any person.
Daily Database Backup taken at every SRO.
Monthly Database backup sent to DRO and DIG office.
Mirror image of database maintained at the office of IG registration.
TN
REGISTRATION
e-Governance in Tamil Nadu
Future Plan
• Remaining 260 offices to be covered.
• Online registration in any of the registering
offices in the state
• Online audit of AG office
TN
REGISTRATION
e-Governance in Tamil Nadu
CITIZENS SPEAK
• Thank you very much for receiving the EC quickly. An excellent service. I must place on record my heartiest congratulation for such type of online registration facility and supporting application form for obtaining EC. Such a type of door service should be extended to other service departments of State and Central Govt.
- Mr. Santhanam, Asst. Professor
• My sincere thanks to Govt., I believe this will considerably reduce the corruption and speedy disposal of public needs.
– Mr.Prabhakaran
• This site is a customer-friendly one and goes a long way in changing the mind set of the people about how they generally feel about govt. establishments. KUDOS to all those who have conceived and brought this out.
- Mr. K. Suresh