TIFFIN MOTORHOMES · 2017-12-12 · FEATURES F o R Volume 2 Issue No.3 March 2006 3 Tiffin is tops...

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3 Tiffinistops Dealers decide which RV manufacturer does the best job

Sharingthewheel Women shake off fear of big rigs

Rally‘roundthecountry Pick your Allegro Club rallies for the coming year

TIFFIN MOTORHOMES

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The Award-Winn ing A l legro C lub News le t ter For Le isure & L iv ing

First came Oregon, then Louisiana. Now Tennessee, Washington, Florida and Texas have joined the RV Friendly bandwagon. That leaves us just 44 states to go in the campaign to make it easy for you to pull your Tiffin motorhome into a restaurant, fuel station or tourist attraction.

When I first wrote about the RV Friendly movement in the December 2004 issue of Side Roads, the Federal Highway Administration had just sanctioned a two-year testing program of RV Friendly highway signage by the Travel Information Council.

The RV Friendly signs are designed to help us as we explore America. As we cruise along an interstate, we need to know if the facilities at the next exit can accommodate a 40-foot coach with a tow vehicle. We don’t want to unhook our tow vehicle just to back up to a fuel pump, nor do we want to drive around a restaurant for 20 minutes looking for RV parking space.

To qualify as RV Friendly, a business must have hard-surface access free of potholes, lanes no narrower than 12 feet with a minimum swing radius of 50 feet, at least two short-term parking spaces 12 ft. by 65 ft. with a 50-ft. swing radius at both ends. Fuel stations must have a minimum 14-ft. clearance under canopies and those stations selling diesel must have non-commercial nozzles on pumps.

The Recreation Vehicle Industry Association (RVIA) has set a 50-state goal for implementation of the RV Friendly signage program.

Back in that 2004 column, I recommended that you contact legislators in your states. That worked in Louisiana, but another approach seems to have even better success.

In Texas, the most recent RV Friendly state, the signage push was led by the Texas Recreation Vehicle Association with grassroots support. TRVA Executive Director Clark McEwen says, “This was a real coup for the entire RV community because we were able to get it accomplished administratively rather than legislatively. Working with the DOT was much easier than introducing new legislation.”

In Alabama, my home state, a bill was introduced in the 2005 legislative session. From what I can gather, the bill encountered no opposition, but died in committee. We’ll try again, and we’ll identify legislators who will push the bill harder this time around. If those legislators want more letters, we’ll write them. If the legislators say they want us to surround the Capitol with our rigs, as long as we aren’t breaking any laws, we’ll do it.

Taking a cue from Texas and Oregon, however, we will also take our case directly to the Alabama Department of Transportation.

The RVIA will be including “action alerts” about RV Friendly initiatives among other RV issues on www.rvact.com. If you need specific assistance, contact Matt Wald, RVIA director of government affairs, 703-620-6003, ext. 313, [email protected]

At our request, Wald will be adding sample letters on www.rvact.com for Allegro Club members and other RVers as we continue our campaigns around the country targeting legislators and state transportation departments.

Let’s all help achieve the RVIA 50-state RV Friendly goal.

From thedriver’s seat

2 SIDE ROADS

by Jimmy Johnson

SIDE ROADSIs published quarterly March, June, September and December

by the Allegro® Club, Inc.

Presorted Standard U.S. Postage PaidPermit # 159, Birmingham, AL

PoSTMASTER: Send address changes to the Allegro® Club, Inc.P.o. Box 1429, Red Bay, AL 35582

NOTICE OF RESPONSIBILITY:The Allegro® Club, Inc., Red Bay, AL, has designed tours, caravans,

and rallies for your pleasure and enjoyment and has attempted to select for you the best campgrounds, accommodations, restaurants, and transportation facilities for the prices charged. Allegro® Club, Inc., Jimmy and Gail Johnson, and the Board of Directors do not own or operate any of the campgrounds, hotels, restaurants or transportation facilities and, furthermore, assume no responsibility for delays, losses, accidents, or for damage to persons or property caused by any person, firm, corporation, or other legal entity providing the following services: campgrounds, hotels, restaurants, transportation (including but not limited to transfers and sightseeing) or any other services incident to these tours, rallies, caravans or any activities of the Allegro® Club, Inc. The right is reserved to substitute campgrounds, hotels, restaurants and alter the itinerary or reverse the places to be visited. The right is reserved to cancel the tour or caravan prior to departure. In the event of a tour or caravan cancellation, the Allegro® Club, Inc., Jimmy and Gail Johnson, and the Board of Directors’ liability is limited to a refund of money received.

The Allegro® Club, Inc., Jimmy and Gail Johnson, and the Board of Directors reserve the right to make any changes, with or without notice, that might become necessary with the understanding that there is no extra charge. After a tour, caravan or rally begins, any unused portions of fees paid are not refundable. The Allegro® Club, Inc., also reserves the right to terminate tour, caravan and rally services for any client at any time for good cause.

The mission of the Allegro Club is:1) To promote friendship, fellowship and camaraderie among all owners of Tiffin-built motorhomes;2) To provide pertinent information and assistance regarding Tiffin-built products, their maintenance and related safety topics;3) To promote brand loyalty to Tiffin-built motorhomes among current owners; 4) To encourage ownership of Tiffin-built motorhomes among non-owners. The Allegro Club reserves the right to edit submissions for space and

clarity. Manuscripts, photographs, illustrations and other proposed content are welcomed and will be considered for publication. Reproduction in whole or part without written permission is prohibited. Content, including statements of fact and opinion, do not necessarily reflect the viewpoints of Tiffin Motorhomes, Inc. or the Allegro Club, Inc. Tiffin Motorhomes, Inc. and the Allegro Club, Inc. are not responsible for content. Privacy laws and policies prevent Side Roads from publishing memorials, illnesses and other personal information without written permission.

ON THE COVERFrank Kimmel is a very successful race car driver. Tiffin Motorhomes is one of his corporate sponsors. The Allegro Bus he drives to races doesn’t look exactly like our cover model . . . but it could. Learn more about Kimmel and his “racing bus” on Page 8.

LETTERS TO THE EDITORWant to share an experience you had in your Tiffin Motorhome? Have a comment or suggestion about SideRoads, the Allegro Club newsletter? Write to:

Side Roads Editor, Allegro ClubP.O. Box 1429, Red Bay, AL 35582

Please include your name, address, email and phone number so we can contact you.

CONTACTS:Tiffin Motorhomes Parts & Service:

(256) 356-0261

Allegro Club: (256) [email protected]

Jimmy Johnson, Allegro Club president

Verbon Jones, Allegro Club office manager

Cynthia Skinner, Allegro Club membership coordinator

Janet Gober, Allegro Club administrative assistant

www.tiffinmotorhomes.com

PresidentAllegro Club

For the seventh year in a decade, Tiffin Motorhomes has earned the highest award in the nation for RV dealer satisfaction. The Recreation Vehicle Dealers Association (RVDA) honored Tiffin with its Quality Circle Award. Only six other manufacturers received the award, which recognizes overall ratings of 80% or higher in the Dealer Satisfaction Index. The index charts dealer satisfaction in 24 specific criteria. In the 2005 survey, Tiffin ranked first in the nation in 17 of the 24 criteria, including competitive product design and quality, innovative product design, accessibility of top management, promotion of customer support/loyalty through product support and fairness of policies and procedures. Tiffin ranked second or third nationally in five of the remaining criteria. A total of 535 dealers contributed 1,836 individual evaluations to the 2005 survey. Only manufacturers receiving at least 15 responses in all 24 criteria are included in the results. Tiffin’s 2005 achievements in the dealer survey represent a significant increase from the previous year, even though Tiffin received the Quality Circle Award that year as well. In the 2004 survey, Tiffin led all other manufacturers in four criteria and ranked second or third in 14. “I told all our employees congratulations and you have a year to do it again,” Tiffin President and CEO Bob Tiffin says. While his company’s 2005 marks in the survey have little room for improvement, Tiffin has a modest approach: “We can try.” “We haven’t changed what we’ve been doing for 30 years in terms of dealer and customer service,” Tiffin says. “More people are just finding out about us.” Tiffin dealers were not surprised by the manufacturer’s stellar performance in the survey. “Tiffin simply does it right,” says Tom Stinnett, president of Tom Stinnett RV Freedom Center in Clarksville, IN. Stinnett is co-chair of the Go RVing Coalition, a coalition of manufacturers and dealers to expand the RV market. “I was one of the originators of the DSI 12 years ago and it really shook up the industry,” Stinnett adds. “A lot of manufacturers didn’t like it but now the industry sees the value.

I’m really proud of Tiffin.” Royal Yarbrough Jr., sales manager of Dickey-Stout Motor Ranch in Amarillo, TX, says, “Bob Tiffin has a lot of pride in his operation and he works hard at it. And those boys, Tim, Van and Lex (Tiffin) really got in there and pepped things up in the industry.” Dickey-Stout has been a Tiffin dealer since 1983. Stinnett and Yarbrough are quick to offer illustrations of Tiffin’s effectiveness with dealers. “Even if the problem is not the motorhome but something like a TV going out a couple months after the purchase, Bob may just send a new TV to the customer’s house,” Yarbrough says. “Tiffin Motorhomes has developed a reputation for quality and service.” Stinnett recalls a retired university athletics director who had a recurring problem with an oil leak in his Phaeton after moving to Florida. “It was a Caterpillar problem – engine, not the motorhome – but when I mentioned the situation to Bob Tiffin, he arranged to get the leak taken care of at a dealership down there.”

Both dealers see the value of the Dealer Satisfaction Index to prospective motorhome

customers. “A smart dealer will use the DSI,”

Stinnett says. “We do. If dealers feel that a manufacturer takes the best care of them, then customers understand that they will get the best care in the end.”

Adds Yarbrough: “A lot of owners read the RV magazines and really stay on top

of the industry. Whether they have had a Tiffin coach or not, if they’re looking for

a new one, they’ll definitely be interested in this accomplishment.” “Tiffin is the best in the business,” Yarbrough says. “They should just keep doing what they’re doing. There will always be some opportunity to improve what they’re doing for their customers and Tiffin will do it.” Tiff in Motorhomes produces gas- and diesel-powered Allegro, Allegro Bay, Phaeton, Allegro Bus and Zephyr Class A motorhomes available through a network of 100 dealers in the U.S. and Canada. For more information, visit www.tiff inmotorhomes.com

SIDE ROADS 3

Tiffin leads RV manufacturers in annual dealers survey

4 SIDE ROADS

Roadside recipesby Gail Johnson

The Johnson household, like many others this time of the year, has a New Year’s resolution: Try hard to become more health-conscious in our eating habits.

We hope the benefits include better health and more energy to meet the demands and challenges this new year will bring, plus to better keep up with our new granddaughter, Shelby. (Boy, I’ve done it now. Jimmy and I had better look slim and trim when you see us out there on the road.)

With this in mind, I decided to share some “trimmed down” recipes. No chocolate gravy this issue. As always, we love to hear from you. Send me e-mails with favorite recipes and ways that you have had success cutting

down on fats and calories.

Broccoli Cheddar BakeIngredients:Cooking spray2 cups chopped broccoli1⁄4 cup chopped onion1 egg

1⁄2 cup fat free milk2 ounces low fat cheddar cheese1⁄2 teaspoon salt1⁄4 teaspoon pepper

Preheat oven to 350 degrees. Coat small square glass baking dish, or other similar casserole dish with cooking spray. Sauté chopped broccoli and onion in small amount of water until tender. Drain. Combine egg, milk, and half of the shredded cheese. Mix all ingredients and place in baking dish. Bake for 30-45 minutes, adding remaining cheese during the last 10 minutes of cooking time. For convection cooking, shorten length of cooking time by 10 or 15 minutes. Yields 3 servings, 135 calories each, 3.5 fat grams each.

Instructions:

Home FriesIngredients:1 tablespoon margarine1 onion, diced2 teaspoons paprika1⁄2 teaspoon garlic powder1⁄2 teaspoon onion powder

1⁄4 teaspoon salt1⁄4 teaspoon ground pepper2 15-ounce cans sliced potatoes, drained

In 9- or 10-inch nonstick skillet, melt margarine. Add onion and sauté, stirring constantly, until soft. Add seasonings and continue cooking, stirring until combined. Add sliced potatoes; stir to combine. Cover skillet and cook until mixture begins to get crispy on the bottom, 2-3 minutes. Stir lightly; cook again until crispy on the bottom, 2 - 3 minutes longer. Makes six half-cup servings; 85 calories each; 2 grams fat; 2 grams f iber.

Instructions:

Preheat oven to 375 degrees. Unroll pizza dough, and pat into a 12x9-in. rectangle. Spread marmalade over dough, leaving a half-inch border. Sprinkle cranberries over marmalade, pressing gently into dough. Beginning with long side, roll up jelly-roll fashion; pinch seam to seal (do not seal ends of roll). Cut roll into 12 (1-inch) slices.Place slices, cut side up, in muffin cups coated with cooking spray. Bake at 375 degrees for 15 minutes or until golden. Remove rolls from pan and place on wire rack.

Combine sugar, lemon juice, and water in a small bowl, stirring until smooth. Drizzle icing over warm rolls.Yields one dozen. Serving is one roll. Calories per serving, 155; fat grams, 1; fiber grams, 3. Note: Substitute 1/3 cup apple jelly for the marmalade and 2/3 cups raisins for the cranberries, if desired. Also, if using convection microwave, adjust time and temperature as needed. (Try 350 degrees for 12 minutes.)

Instructions:

Ingredients:Cooking spray1 10-ounce can refrigerated pizza crust dough

1⁄2 cup orange marmalade2/3 cup dried cranberries

1⁄2 cup sifted powdered sugar1 1⁄2 teaspoons lemon juice1 teaspoon hot water

Lemon-Glazed Cranberry Rolls

SIDE ROADS 5

Preheat oven to 350 degrees. Melt margarine in a large saucepan over medium heat. Stir in the flour, mustard, salt, and red pepper. Gradually add 1 cup of the milk, stirring with a whisk until smooth. Cook 1 minute, stirring constantly. Gradually stir in the remaining 2 cups of milk; cook 10 minutes or until slightly thick and bubbly, stirring constantly. Remove from heat; add 3⁄4 cup cheddar cheese, Swiss cheese, salt and pepper, stirring until cheese melts. Stir in cooked macaroni.Divide mixture evenly among 6 (8-ounce) ramekins; sprinkle evenly with remaining 1⁄2 cup of cheese. Cover and bake at 350 degrees for 30 minutes. Let stand, covered, 5 minutes before serving. (Note: Mixture may be baked in a sprayed two-quart casserole, if desired. ) Yield: 6 servings. Per serving: calories, 346; fat grams, 10; fiber grams, 2.

Instructions:

Ingredients:3 tablespoons reduced calorie stick margarine6 tablespoons all purpose flour3⁄4 teaspoons dry mustard1/8 teaspoon ground red pepper3 cups skim milk, divided

1 1⁄4 cups (5 ounces) shredded reduced-fat sharp cheddar cheese, divided 1⁄4 cup (1 ounce) shredded reduced-fat Swiss cheese 1⁄2 teaspoon salt1/8 teaspoon black pepper5 cups cooked large elbow macaroni (about 2 cups uncooked)

Baked Macaroni and Cheese

Ingredients:1 pound boneless, skinless chicken breasts, cut into thin strips2 teaspoons canola oil2 medium carrots, julienne

2 cups broccoli florets3 1⁄4 cups water, divided3 teaspoons chicken bouillon granules1 tablespoon reduced-sodium soy sauce

1⁄2 teaspoon ground ginger1⁄4 cup cornstarch4 cups hot cooked rice

Instructions:In a large non-stick skillet or wok, stir-fry chicken in oil until no longer pink. Remove and keep warm. Stir-fry the carrots and broccoli for 3-4 minutes or until crisp-tender. Remove and keep warm. Add 3 cups water to the pan; bring to a boil. Add bouillon; stir until dissolved. Reduce heat. Add soy sauce, ginger, chicken and vegetables; cook for 5 minutes or until heated through. Combine the cornstarch with the remaining water, stirring until smooth. Stir into skillet. Bring back to a boil; cook and stir for 2 minutes or until thickened. Serve over rice. Yields 4 servings. Serving is 1 cup chicken mixture and 1 cup rice. Per serving: calories, 421; fat grams, 4; fiber grams, 2.

Broccoli Chicken Stir-Fry

This recipe is sent to us from Joyce DiGennaro, Allegro Club member from North Adams, MA.In many parts of the country fresh strawberries will be coming in before our next Side Roads comes out. (Of course you can always get them at the grocery.) It is presented as Joyce sent it to me, but can be modified to be lower in calories by substituting low-fat cream cheese and whipped topping, and even by using a sugar substitute if you like.Ingredients:1 10 ounce pre-baked angel food cake2 (8 ounce) packages cream cheese, softened

1 cup sugar1 (8-ounce) container whipped topping

1 quart fresh strawberries1 18-ounce jar strawberry glaze

Instructions:Crumble cake into 9 x 13 inch pan. In medium bowl, cream cheese and sugar until light and fluffy. Fold in whipped topping. Mash down cake pieces and spread mixture over cake. In bowl, combine strawberries and glaze until berries are coated. Spread over cream cheese layer. Chill well before serving. We would love to see you at one (or more) of the 2006 Allegro Club rallies so that we can compare notes in person. Let me know what works for you and what does not, which recipes you have tried and liked (or not).

Strawberry Angel Food Dessert

6 SIDE ROADS

We are still sitting at our chilly northern home, rushing to meet the Side Roads editor’s closing date in two days. The reason for the delay getting on the road is the complexity of selecting a Medicare Prescription Plan. The government publication was not very clear and there were too many choices that were very different from one another in features and, most importantly, the cost savings. We finally cleared a lot of the confusion by eliminating the ones that were difficult or impossible for folks that spend considerable time on the road to use. Once those plans were set aside, the choices were reduced to a small handful for detailed follow-up with the provider. An application was made via Priority Mail on December 27, 2005. All the TV ads that said if you got an application in by the end

of December you could get your prescriptions filled on Jan. 1 were more than a little optimistic. I called the selected provider on Jan. 16 and got our new prescription plan ID numbers after an hour on hold. Everything ran smoothly from that point. Our pharmacist accepted the handwritten ID numbers without a card and filled nine prescriptions, each with a 90-day supply of medications. That saved us over $1,300 over a previous three-month supply.

I am glad we took the traditional traveling time to get our plan selected and implemented. The money saved will help pay for the increased fuel costs as we travel this year. Our success story should encourage you to make the effort to select a plan if you have not done so yet. We will be on the road within the next few days, but we will not start on a weekend. We did that one year after having a broken wheel mounting stud replaced on the rear driver’s side. The mechanic forgot to lock the axle nut after reassembly and our dual tires and axle came out of the housing when we were only 14 miles from home on that Saturday morning. The search for a wrecker that would come out on the weekend took seven hours – to carry our Allegro 2.5 miles to the closed dealer’s repair garage.

Around the campfirewith John & Lynn Sicklesteel

(Continued on Page 8)

The Yankee Doodler Cartoonist Bob Poiry

SIDE ROADS 7

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#Tiffin Allegro Club Northwest Rally

June 20 – June 23, 2006 (Check out June 23)

Blackwell Island RV Resort / Coeur d’Alene, Idaho

Attention: Early arrivals and late departures should be handled on your own by

calling Blackwood Island RV Resort at 888/571-2900.

No partial or total refunds will be given after the refund deadline. Upon cancellation a

$20 handling fee will be charged. Travel insurance is an option available through Farm &

City Insurance (1-800-331-1520). Payment must accompany each rally registration.

Important: The Allegro Club has planned this event based upon claim

assumptions, including a minimum number of participants. On occasion, circumstances

arise which make the event impractical. Accordingly, the Allegro Club reserves the right

to cancel the event for any reason, at any time and without obligation beyond the refund

of any prepaid fees for the cancelled event.

By registering for this event, you acknowledge and agree to the following statement:

“I understand that neither Allegro Club, Tiffin Motorhomes, Inc. , nor any

campground, restaurant, bus service or supplier assumes any responsibility directly or

indirectly, for the use or operation of a car or recreational vehicle going to or from or

during the rally; or for injuries before, during or after the rally; or damage to property

of any kind before, during or after event.”

Cost: Motorhome with one or two people / $259 • Each additional guest / $100 Total Cost: $

Number of people Amount enclosed (full payment required) $ Name:Second Person’s Name:Mailing Address:City/State/Zip:Telephone number: Allegro Club #: Chapter #:Name of guest(s) in member’s motorhome:We wish to park with our chapter (listed above) or individual:We will be in: q Allegro q Allegro Star q Allegro Bay q Allegro Bus q Open Road q Phaeton q ZephyrMotorhome length: License plate # : State: Tow vehicle: Make: License plate #: State: My chassis is: q Ford q Workhorse q Chevrolet q Oshkosh q Spartan q Freightliner q John Deere q Other:YES q / NO q This is our first Allegro Club rally.YES q / NO q We wish to park in the handicapped section. (Enclose Handicapped Certification copy with your registration.)YES q / NO q We will bring our pet(s).

Participants wishing to park together must send registration and rally fee in together! Get your reservations in early. There will be only 100 spaces available.

No reservations will be taken after the deadline of May 9, 2006. The refund deadline is May 9, 2006. Send check, money order or fill out complete credit card information below:q Visa q Master Card q DiscoverCredit Card Number: Expiration Date

___ ___ ___ ___ / ___ ___ ___ ___ / ___ ___ ___ ___ / ___ ___ ___ ___ ___ ___ / ___ ___ 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Month Year

Signature:

Call (256) 356-8522 to register by phone or fax your registration form to (256) 356-9746. You can mail your reservation form with check payable to: Allegro Club, P.O. Box 1429, Red Bay, AL 35582-1429

This event is available to the first 100 eligible applicants (Club membership is required).

Cost Includes: 3 nights camping (50 amp full hookups); Several meals; Entertainment & activities; When on hand Tiffin factory technicians will perform minor repairs at no cost. RV’S NORTHWEST will display the latest in Tiffin-built motorhomes for your viewing. Plenty of food, fun and fellowship.

Racecar driver “spoiled” by Tiffin amenities Frank Kimmel should have a bumper sticker on his Tiffin motorhome that says “My other vehicle is a racecar.” It is, and he has won more ARCA RE/MAX Series Championships in it (7) than any other driver. ARCA is the Automobile Racing Club of America. Kimmel also is the all-time ARCA RE/MAX leading money winner with $2.8 million. Ask the Clarksville, IN, native how it feels to climb out of his Ford Taurus racecar and hop into his Allegro Bus. He chuckles and says, “More power.” “It’s really been a good thing,” Kimmel, 43, says of his sponsorship by Tiffin Motorhomes and Tom Stinnett RV, one of 100 Tiffin dealers in the U.S. and Canada. “At many of our races, Nextel Cup crowds are there too, so going to and from a motel is really inconvenient.” For big races, like the February event at Daytona International Speedway, Kimmel arrives Monday afternoon, spends two days in technical meetings, then two days on the track before the Saturday race. Kimmel estimates that while about half the ARCA drivers now travel by motorhome, 95% of the Nextel and truck racing drivers use motorhomes. Kimmel admits five years ago he was a complete novice and very naïve about motorhomes. “I’d heard so many bad stories about motorhome service, problems and getting parts, but those concerns have been farthest from my mind with the Tiffin rig. It’s an amazing vehicle, Tiffin service is second to none and the experience has been a pleasure all-around.”

“The on-the-go satellite system is amazing and the GPS is really helpful,” he says. “I’m spoiled by amenities like that king-size bed.” His wife, daughter and son travel with him in the Tiffin motorhome to most races, but when his wife’s teaching or the children’s schooling keeps them home, Kimmel says his crew members fight for the privilege of staying in the motorhome with him. “In racing, we spend a lot of time waiting,” Kimmel says. “It sure is nice to be able to take a nap in the cool motorhome on a hot day, or just watch a little satellite TV.” Dave Knabel, general manager of Tom Stinnett RV, says Kimmel had no problem securing the Tiffin sponsorship. “When Bob Tiffin met Frank and his family, he saw that Frank is a friendly, down-to-earth, family-oriented man with Christian values,” Knabel says. “That’s why Bob likes him.” Knabel says Kimmel plans to visit the Tiffin plant in Red Bay, AL, to meet employees. That visit may occur after the Daytona race. Until 1998, Kimmel worked with his father and brother in their auto parts shop, where they also tinkered with racecars. Kimmel has been a full-time professional driver since then.

8 SIDE ROADS

Around the campfire(Continued from Page 6)

We spent the weekend “camped out” at the dealership until Monday morning and the next 12 days back at home while the repairs were being made. That experience is why we prefer to start a trip when businesses are open, just in case. We were lucky the mishap occurred close to home where we were familiar with available services. I can’t imagine how difficult it would have been in a strange town or worse yet, on a less-traveled road. Summer was unusually hot this year

and we saw a number of overheated vehicles along the roadside. One very loaded Class C we followed up a long grade was leaving occasional wet spots on the pavement. We followed that RV into a rest area at the top of the hill to let the driver know what we had seen coming up the hill. He assured us it was okay and showed us what had caused the wet spots. He had mounted an underground lawn sprinkler head in front of his radiator and connected his RV water system to it through a spring-loaded valve under

his foot. When his engine was getting a little hot, he would step on the valve and spray a mist on the radiator to cool things down. That clever idea goes into the memory bank for a time I might need the same solution. By the time you get this edition of Side Roads, we will be on the road somewhere in Florida. Be assured that we will wait to leave on Monday if our packing isn’t done by noon Thursday. Look for our Allegro Bus and drop in for a chat around the campfire. I need your material for our next column.

SIDE ROADS 9

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#Tiffin Allegro Club PRE-RALLY TO FMCA

August 10 – August 12, 2006 (Check out August 13)

Happy Holiday RV Park / Cherokee, NC


calling Happy Holiday RV Park at 800/633-2977.















Cost: Allegro Club Member Motorhome with two (2) people / $195 • Allegro Club Member Motorhome with one (1)person / $150 • Non Member Motorhome with two (2) people / $225 • Non Member Motorhome with one (1) person $180• Each additional guest / $100 Total Cost: $



No reservations will be taken after the deadline of June 29, 2006. The refund deadline is June 29, 2006. Send check, money order or fill out complete credit card information below:q Visa q Master Card q DiscoverCredit Card Number: Expiration Date

___ ___ ___ ___ / ___ ___ ___ ___ / ___ ___ ___ ___ / ___ ___ ___ ___ ___ ___ / ___ ___ 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Month Year

Signature:


This event is available to the first 120 eligible applicants.

Cost Includes: 3 nights camping fee, full hook-ups (50 amps), 3 breakfasts and 3 evening meals, Daytimes have been left open for your enjoyment of sight seeing, shopping or fun and games at the campground. When on hand Tiffin factory technicians will perform minor repairs at no cost. Dealers will display the latest in Tiffin built motorhomes for your viewing. Plenty of food, fun and fellowship.

As the woman waited patiently for her husband to finish the RV driving safety course, she quietly confided in me why she wasn’t sharing the learning experience.

There was no way she would ever drive their motorhome. It was just too big. Her husband did all the driving and as far as they were both concerned, that was fine and she belonged in the passenger seat.

My husband and I teach those RV safety courses. We encounter many women with that passenger-only mindset. Often, women admit they have never been encouraged to learn about the coach or how to drive it. Other women tell us they refuse to get behind the wheel because they believe their husbands will be too critical and/or make them nervous. No one likes to be derided for making mistakes, but everyone has to start somewhere.

Even though men have assumed most of the RV driving role historically, women should feel just as capable and comfortable behind the wheel.

No RV owner should wait until an emergency situation forces him or her to try driving for the first time. An emergency usually brings additional stress, and that doesn’t make a good learning environment.

My husband and I teach an RV safe driving course. He is a good coach when I’m driving our motorhome – constructive in his criticism, always encouraging. He initially suggested that I learn to drive our motorhome.

I was a bit intimidated initially. My husband loves to drive and has many years of experience driving many types and sizes of vehicles. Why should I learn? When I took the wheel, I was pleasantly surprised that I really enjoyed it.

Once a person conquers the initial fear of driving a coach, she or he experiences a great feeling of satisfaction, accomplishment and pride. Learning to keep a motorhome safely in a highway lane, especially when a tractor-trailer passes, is a challenge.

The view of the highway from the driver’s seat is totally different from the passenger seat perspective.

Learning to drive a motorhome takes time and help. It’s not as simple as one of our driving safety course students was told when he bought his coach. When he asked the sales person to teach him how to handle the motorhome on the road, he received the wrong answer. The sales person told the customer not to worry, that if he could drive a car, he could drive a motorhome. Just get in and go.

The following activities were designed to help women get comfortable at the controls of a motorhome, but they apply just as well for men:

* Sit in the driver’s seat while the coach is parked. Adjust the seat and mirrors to suit you.

* Sit immediately behind the driver while the coach is going down the road.

* In a parking lot, study how the coach sits in the lane and how the lane markers appear in a convex mirror.

* Familiarize yourself with the control panel and learn the purposes of the switches and gauges.

* Once you feel comfortable with the controls, find a patient instructor. That person may be your spouse. You decide.

* Begin with short drives. In an empty parking lot, pretend the lines for parking spaces are lane markers. When you are comfortable there, try driving from one rest area to the next on an interstate highway when traffic is light. Drive about 5 mph slower than the traffic flow so you can avoid passing other vehicles. Concentrate on keeping your coach in the center of your lane.

* Consider taking a driving course with your partner.

Barbara Stiglich and her husband Roy teach a RV safe driving course for Aon

Recreation Insurance. Their course covers proper loading

of an RV, driving the RV the first time, pre-departure check, sharing the road with truckers, tire maintenance, tow with supplemental braking systems, backing up, defensive driving, prevention of and recovery from slides and preventing road rage. For more information, visit aonrecreation.com or call 800-521-2942.

Women RV drivers learn to share the wheel

10 SIDE ROADS

by Barbara Stiglich

SIDE ROADS 11

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T HE

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#Tiffin Allegro Club NEW ENGLAND GETAWAY

October 9 – October 13, 2006 (Check out October 14)

Champlain Valley Exposition Center / Essex Junction, VT


calling Champlain Valley Exposition Center at 802/878-5545.















Cost: Allegro Club Member Motorhome with two (2) people / $595 • Allegro Club Member Motorhome with one (1) person / $420 • Non Member Motorhome with two (2) people / $625 • Non Member Motorhome with one (1) person / $450 • Each additional guest / $225 Total Cost: $



No reservations will be taken after the deadline of August 28, 2006. The refund deadline is August 28, 2006. Send check, money order or fill out complete credit card information below:q Visa q Master Card q DiscoverCredit Card Number: Expiration Date

___ ___ ___ ___ / ___ ___ ___ ___ / ___ ___ ___ ___ / ___ ___ ___ ___ ___ ___ / ___ ___ 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Month Year

Signature:


This event is available to the first 120 eligible applicants.

Cost Includes: 5 nights camping fee, water & electric hook-ups w/honeywagon, 2 breakfasts and 5 evening meals including a dinner cruise on Lake Champlain, a day trip to Ethan Allen Homestead/Burlington/Shelburne Farms/Vermont Teddy Bear factory; prizes and surprises, supplier/partner exhibits, and entertainment. When on hand, Tiffin factory technicians will perform minor repairs at no cost. Cold Springs RV will display the latest in Tiffin built motorhomes for your viewing. Plenty of food, fun and fellowship.

The winter months can be a slow time for Allegro Club chapters outside the sunbelt. Now that the crocuses are rearing their pretty heads again, Tiffin motorhomes will be rolling in large numbers once more. As you enjoy your campouts and other chapter activities, remember your counterparts around the country. Whenever you enjoy a campground, restaurant and/or destination attraction, write to the Allegro Club about it: What, where, when and how was it special is what we need to know for Side Roads. Tell us why you liked that Texas roadhouse. Did a server sing Willie Nelson hits? Was there a special item on the menu, something you can’t get at Crackerbarrel or Applebys? Did the campground owner go out of his or her way to make you feel welcome and comfortable with new facilities since your last visit? We also want to spread the word about clever camping tips you’ve learned, chapter milestones and unusual chapter activities. The key to Chapter Chatter is helping other Allegro Club members enjoy travel in their wonderful rigs and fellowship in their chapters.

Restaurants and Campgrounds

Try the Bean Pot Restaurant and the Bean Pot Campground (separate owners) in Crossville, TN, recommends the Tennessee Valley Allegros in Huntsville, AL. The campground has wi-fi in a central location, level and

shaded pull-through sites, rustic cabins, a wooded tent camping area, a large club-house, cable TV, a nature trail, pool and even an antiques shop. The restaurant, as the name infers, is known for beans and cornbread, but the breakfasts will fuel your day and the hillbilly-style menu is a hoot. The Space Coast Allegros in Melbourne, FL, met in January at one of the chapter’s long-time favorite parks, Manatee Hammock County Park in Titusville, FL. The chapter has been visiting Manatee Hammock since the early ’80s, but Flake Adkins, the chapter reporter, says the tradition may end soon. The campground management now requires coach length, license number, camper name and two nights’ deposit in advance for a reservation. “The real down side to this is that if reservations are not made a year in advance for January, then the space is probably not going to be available,” Adkins says.

“Only a very few in our group are able to commit, with money, a year in advance.”

Destination Attractions

The November campout of the Allegro Classy Chassies from Southern California was at the Orange County Fairgrounds in Costa Mesa. Next door to the campground is the Orange County Market Place, with more than 1,000 booths. Furniture, clothes, food and, reports chapter reporter Jackie Butts,

“many things you didn’t know you could live without; something for everyone.” While some of the 33 chapter members at the campout just strolled a few rows,

others got their exercise covering the entire market. The Market Place is open 7 a.m.-4 p.m. every Saturday and Sunday.

The White Sands Music Festival in Chumuckla, FL, will be May 4-6 at Farmers’ Opry, and the Gulf Coast Allegros in Milton, FL, report that if it is anything like the 2005 event, you will be well pleased. An ear for bluegrass music is required or at least highly recommended.

Chapter ideas

The Allegro Golden Bears are deep into the electronic age. The chapter scrapbook is on CD, so every member can have a copy. The chapter has its own password-protected website, too.

The Inland Northwest Allegro Chapter in Coeur d’Alene, Idaho, is celebrating its 20th anniversary this year. All former members are being invited to a Christmas in July reunion.

To build its chapter’s treasury reserve, the Arizona Allegros have added a $3 per coach campout fee. The reserve will be used to cover prepayments and startup costs required by the chapter.

Camping tips

If you’re powering everything off your generator, also fondly referred to as dry camping, remember to let the generator run for several minutes before turning on lights and appliances, cautions the Arizona Allegros. Also, while you are storing your motorhome, you should run the generator at least 30 minutes once a month on half load, such as A/C, heater or some lights.

Chapter Chatter: Next time you pass this way

12 SIDE ROADS

SIDE ROADS 13

2006 Allegro Club Rally ScheduleAllegro Club Fun in the SunRally ParkSeffner, FLFebruary 27-March 3, 2006(break camp March 4)

Tiffin California Pre-RallyQualcomm StadiumSan Diego, CA March 15-17, 2006(break camp March 18)

Allegro Club Spring FlingLakewood Camping ResortMyrtle Beach, SCApril 17-21, 2006 (break camp April 22)

Tiffin Northwest RallyBlackwell Island RV ParkCoeur d’Alene, IDJune 20-23, 2006

Allegro Club FMCA Pre-RallyHappy Holiday RV Park Cherokee, NCAugust 10-13, 2006(break camp August 13)

Allegro ClubNew England GetawayChamplain Valley ExpositionEssex Junction, VTOctober. 9-13, 2006(break camp Oct. 14)

Allegro Club Fall FiestaBlazing Star RV ResortSan Antonio, TXNov. 6-10, 2006(break camp Nov. 11) For additional information: [email protected]: 256-356-8522 Fax: 256-356-9746or write:Allegro Club P.O. Box 1429 Red Bay, AL 35582-1429

Tiffin Motorhomes’ new northwestern sales representative is a 20-year veteran of RV sales, eager to help Tiffin dealers capitalize on an excellent business climate. Brian Granlund, 44, a northern California native with a degree in business marketing from California State University at Chico, joined Tiffin in January after working for three other RV manufacturers. His Tiffin sales territory includes Western Canada, Washington, Oregon, northern California, Nevada, Utah, Wyoming, Idaho and Montana. The married father of three said his decision to join Tiffin was easy. “A quality company, good values, the best customer service and the best reputation in the business . . .

Where else would I want

to work?” Granlund said.

In addition to meeting and serving dealers, Granlund said his first few months will be spent at retail shows and learning the intricacies of the Tiffin product line. “Brian brings strong industry experience to a key region of the country for Tiffin,” said Tiffin Sales Manager Jerry Williamson. “He also understands the devotion to customer service after the sale that makes Tiffin a leader in our field.” Founded in 1972, Tiffin makes gas- and diesel-powered Class A motorhomes in five model lines:

Allegro, Allegro Bay, Phaeton, Allegro Bus and Zephyr. In 2005, Tiffin rolled the 50,000th coach off its production line in Red Bay, AL. The same year Tiffin earned the Recreational Vehicle Dealers Association’s Quality Circle Award, the nation’s highest honor for RV dealer satisfaction. The RVDA’s Dealer Satisfaction Index charts dealer satisfaction in 24 specific criteria. Tiffin ranked first in the nation in 17 of the 24 criteria for 2005, including competitive product design and quality, innovative product design, accessibility of top management, promotion of customer support/loyalty through product support and fairness of policies and procedures.

Brian Granlund, NW sales rep

14 SIDE ROADS

A new generation of Tiffins builds on a reputation for qualitySecond of two parts (In the December 2005 issue of Side Roads, we looked at the formation of Tiffin Motorhomes. In this concluding segment, the Tiffin management team embraces a new generation to build upon the Tiffin Motorhomes reputation for quality and service.)

Within the past decade, Bob and Judy Tiffin’s sons have taken on more and more responsibility. While Bob continues strong as founder and CEO of the family-owned enterprise, Judy retired recently after handling the Tiffin decorating decision-making since the onset.

Judy is also credited with coming up with the name Allegro, still emblazoned on the Allegro, Allegro Bay and Allegro Bus models as well as the owners’ organization, the Allegro Club. Bob wanted a name that began with an A so that his company would be listed at the beginning of trade directories. Judy thought of the musical term, allegro, which means brisk, sprightly, and cheerful.

Oldest son Tim is the Tiffin Motorhomes general manager. His business training began where his father’s did, at Tiffin Supply Co. Tim was 10 years old when the motorhome operation started. He remembers the concrete being poured for the original building. After earning a marketing degree in 1984 from the University of Alabama, he returned to Red Bay as a Tiffin Motorhomes service advisor, booking appointments for customers. After stints in purchasing and procurement, he became general manager, with 14 years of experience in the plant. Tim’s role, working with six managers, is to solve problems and remove snags in production. The daily production quota is his yardstick.

Van Tiffin, the second son of Judy and Bob Tiffin, brought his practical approach to the family’s motorhome business in 1990 after his graduation from the University of Alabama with a degree in public relations. One of his earliest memories is a family trip to Mobile for a motorhome show when he

was six. Van began his career at Tiffin in customer service, where he learned, as his father and grandfather before him, how to treat customers and focus on solving problems. He learned customer perceptions of effective design and workmanship. That assignment led to his current role as Tiffin’s primary research and development manager, listening to customers and conducting surveys to determine what features are liked and disliked. Van avoids insignificant fads but pursues solid improvements.

After attending the University of Alabama, in 1998 Lex Tiffin, Judy and Bob Tiffin’s youngest son, created a team of quality assurance problem-solvers. In the assembly plant, welding shop, after-assembly and the new paint plant, Lex and his associates practice what they call in-line inspection and correction: Identify a problem, find the best solution.

Not all the development of Tiffin coaches takes place in the plant or listening to customers. With notepads in hand, all members of the family management team travel in motorhomes each year, tracking down the rare squeak, brainstorming the next floorplan, experiencing first-hand what it’s like to pull into a tight restaurant parking lot.

At an Allegro Club rally, Bob Tiffin joins the plant technicians who knock on every coach door, offering to make whatever minor repairs time and parts allow. At an RV show, RV owners – no matter what make they drive – line up to shake Bob’s hand and visit a minute. At the plant in Red Bay, Bob spends much of his day greeting walk-in customers, catching up on their families and travels. He can wave at customers through his office window, but most folks come into his doorless office for a chat. They do

that because they can. Because Bob and his family make them feel welcome, comfortable, important. His sincerity and his commitment to meeting or exceeding his customer’s needs are as plain as the 1997 pickup truck he drives to work.

In that converted cotton warehouse in 1972, Bob set a modest production goal of two motorhomes a day. Thirty-three years later, the 50,000th coach rolled off the Tiffin production line. Those early coaches, about the length of a minivan and so simple the owners could fix just about everything that broke, bear faint resemblance to a 2006 Zephyr, 45 feet of state-of-the-art electronics, from the huge LCD TVs (living room, bedroom and outside), the four slides that almost double the on-road width, three A/C units, the king-size bed, tile and carpeted floors, and low-profile satellite dish. The Allegro, Allegro Bay, Phaeton and Allegro Bus also boast many of the Zephyr’s features.

As the coaches have become more elaborate the business has expanded to meet customer demand. Tiffin produces 3,000 motorhomes a year, and Bob predicts that in the next few years, production will be up to 5,000. Coaches are now painted – no more decals to discolor or peel off – at a new facility in Belmont, MS. A 45-bay new service and parts operation and a welcome center opened in 2005.

The Tiffin payroll creeps toward 1,000, but many RV industry observers note that it’s not the number of employees but the attitudes of employees that make Tiffin stand out. Other motorhome manufacturers are clustered in Indiana and California. Observers say that for many of the workers in those plants, it’s just a job on an assembly line. At the Tiffin

SIDE ROADS 15

plant, customers are invited to wander throughout the manufacturing and service areas, to look over a technician’s shoulder, to ask questions. If a customer wants to sleep in his or her coach while it’s in the shop for overnight service, fine. Tiffin workers ask their managers about customer feedback, the competition and the industry. As the saying goes, we’re all in this together, but at Tiffin, it shows.

Folks in Red Bay are quick to acknowledge that their community is very dependent on Tiffin and the customers Tiffin brings to the area. North Alabama is rich in homegrown industries, and of these Tiffin remains among the most stable. When the clothing industries began moving production to Mexico, Tiffin kept Red Bay secure with jobs. With its good pay scale, benefits and sense of belonging to a great company, Tiffin does not have a big turnover rate; once you are there, you stay.

Tiffin customers contribute almost as much to Red Bay as the company does. Owners of Tiffin coaches have learned through the years to time their service visits to coincide with special events in Red Bay, such as the community theater and the Founder’s Fest. When in Red Bay, they buy Red Bay. They shop in the Piggly-Wiggly supermarket, browse the Dollar Store and downtown shops.

With this close relationship binding customers, community, managers, workers and dealers, you can be assured that the future is going to be more of the same. More quality. More intense communication that leads to improvements. More happy customers, many of whom are proud to be driving their sixth or seventh Tiffin Motorhome.

Alex Tiffin passed away in 2004, but not before he had a good long chance to see how a general supply and lumber company in a small town with three traffic lights could spawn an industry leader.

Bob Tiffin likes to eat catfish with his eldest grandson, Leigh. When they’re together, you can tell that some of Alex Tiffin’s values are being passed to a fourth generation of Tiffins.

History(Continued from Page 14)

You’re touring the country in your Tiffin motorhome and you want to check your email for your granddaughter’s birthday party photos. Other than an internet café or the community room of a

large campground, where can you get a wi-fi connection for your laptop? Richard and Angela Hoy of Bangor, ME, have built a mapped directory for you. They were deeply engaged in a data collection odyssey with children Zach, Ali, Frank and Max plus dog Percy until they learned that daughter Angela is due in June. Odyssey suspended pending birth. Visit www.wirelesstrips.com and click on “WiFi Finder.” You select a point on a map and

watch a plotting of all wi-fi locations within a specified radius. An alternate version enables you to select start and end points, then see all the wireless locations in between. While you’re at

it, you can see family photos with Grandma and Grandpa Blum.

Family catalogs wi-fi hotspots in mapped directory

De-Winterize

Winter may not be gone, but it is time to think about de-winterizing your Tiffin-built motorhome – unless you’ve been snowbirding somewhere warm for the past three months. In the September issue of Side Roads, Tiffin service technicians warned that failing to winterize properly can result in a stiff repair bill. The de-winterizing process is vital to your budget and coach, too. The following checklist is used by Tiffin service technicians for de-winterizing: Connect water hose to city water connection. Close holding tank gate valves. Place water valve to tank fill and put some water in the tank. With low-point drain valves and pump drain open turn on water pump and flush out antifreeze. Close drain valves and place water valve to city water. Close faucets and allow water to fill heater. Open faucets to allow air to escape. Turn on water heater switch and 110 breaker at breaker box.

P.o. BoX 1429RED BAY, AL 35582ADDRESS SERVICE

REQUESTED

PRESoRTED STANDARDU.S. PoSTAGE PAID

PERMIT # 159BIRMINGHAM, AL

If you’re reading this newsletter, you’re enjoying one of the benefits of Allegro Club membership. Other benefits include rallies, local chapters and discounts on insurance, campsite fees and car rental. When you buy a new Tiffin Motorhome, the first year of Allegro Club membership is free. After that, a one-year

membership is $25, a two-year membership is $46, and a three- year membership is $70, payable by check or credit card. For credit card payment, cal l (256) 356-8522. We want you to continue your membership and help us build our numbers by recruiting other owners of Tiffin Motorhomes.

Become an Allegro Club member or update your address info

Names:

Nickname for Allegro Club ID badge #1:

Nickname for Allegro Club ID badge #2:

Email:

Home Phone: ( ) – Alternate Phone: ( ) –

Serial No. of Your Tiffin Motorhome: Chassis type: VIN

Are you interested in joining or starting a local chapter of the Allegro Club?

Name of dealer where motorhome was purchased: Date of Purchase:

Address:

City: State: Zip:

Mail or email your answer along with your name, address and phone number to Allegro Club, Box 1429, Red Bay, AL 35582 or [email protected]. Please, only one entry per household. The Allegro Club is not responsible for lost entries. The judges will select the winner by May 1st, and announce that winner in the next issue of Side Roads.

Our new quiz question: Our new quiz question requires an economical approach to composition. Many owners of Tiffin Motorhomes are confused or intimidated by the convection microwave oven. Picture yourself helping a perplexed new owner of that appliance. In ONE sentence, what would be your advice/instruction?

In the December issue, we challenged you to identify the option on a 2006 Allegro Bay that does NOT come with a doghouse.

The answer, in an acronym, is FRED. Tiffin now offers the popular Allegro Bay models with

a front-engine diesel chassis produced by Freightliner. The front-engine diesel has the torque and long-term

economy of diesel. Previous attempts at front-engine

diesel coaches were easy to recognize because the engine sat so high on the frame a “doghouse” covered it between the driver and passenger seats.

By lowering the engine on the frame, Tiffin and Freightliner offer all the advantages of diesel in a modestly priced rig. Our winner is NeviN Thomas of Pasadena, Ca, who will receive a prize package from the allegro Club office.

Taking the vexation out of the convection oven

The Silver Springs Allegros were chartered Jan. 19. Based in the Ocala, FL, area, five couples attended the organizational meeting and 10 more couples expressed interest but were not able to attend the meeting. The chapter will meet the third weekend of each month year-round. Chapter President is Judi Svendsen. Frank Svendsen is secretary-treasurer. For more information on the chapter, contact the Svendsens at 717 N. Ridgewood Ave., Deland, FL 32720; 386-734-7327 or 386-748-4020. The Sun Coast Allegros in Tampa, FL, were chartered Jan. 20.

Chapter president is Karl Hokanson. Four couples attended the charter meeting and about 20 more expressed interest but had prior commitments. The chapter plans to meet the third weekend of each month from September to May. For more information on the chapter, contact Hokanson at [email protected] or 727-560-2413.

New Allegro Club ChaptersNew dealers join Tiffin Motorhomes network

Tiffin Motorhomes welcomes two new dealers to a network that includes about 100 dealership locations in the U.S. and Canada.

CarTec Motors LLC2015 Route 206Bordentown, NJ 08505609-298-3700

Campers Barn of Kingston

124 Route 28 Kingston, NY 12401 845-338-8200

TIFFIN MOTORHOMES · 2017-12-12 · FEATURES F o R Volume 2 Issue No.3 March 2006 3 Tiffin is tops...

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Transcript of TIFFIN MOTORHOMES · 2017-12-12 · FEATURES F o R Volume 2 Issue No.3 March 2006 3 Tiffin is tops...